Volvo XC90 Complaints

1,540 consumer complaints on file.

#10291129November 5, 2009
ENGINE AND ENGINE COOLING:ENGINE
ENGINE FAILURE. SYMPTOMS STARTED WITH STARTING DIFFICULTY. REPLACEMENT OF RPM AND CAM SENSORS FOLLOWED. SYMPTOMS CONTINUED WITH TROUBLE SHOOTING LEADING TO DISCOVERY OF DAMAGE TO FLYWHEEL AND BELL HOUSING. CRANKSHAFT OUT OF SPEC FOR FRONT TO BACK MOVEMENT. DEALER RECOMMENDATION TO REPLACE ENGINE. DEALER BELIEVES MOST LIKELY CAUSE RELATED TO THRUST BEARING FAILURE. ENGINE AND CAR ALWAYS MAINTAINED TO MANUFACTURER'S RECOMMENDED SCHEDULES. CAR IS OUT OF WARRANTY. ALTHOUGH NO CLAIM OF OWNER FAILURE, VOLVO REFUSES TO STAND BEHIND PRODUCT OR ASSIST IN ANY WAY WITH MAJOR PRODUCT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290969November 4, 2009
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT SMELLED FUEL IN THE VEHICLE AND OBSERVED THAT THERE WAS A LEAK IN THE FUEL TANK. THE MECHANIC CONFIRMED THAT THE FUEL PUMP GASKET CAUSED THE FAILURE. THE MANUFACTURER ADVISED HER TO CONTACT THE DEALER AND OFFERED TO PAY FOR THE REPAIR MINUS THE SERVICE CHARGE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 78,000. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290719November 2, 2009
FUEL SYSTEM, GASOLINE
MY 2004 VOLVO XC90 HAD TO HAVE THE FUEL PUMP REPLACED BECAUSE IT WAS LEAKING FUEL AND THERE WAS A STRONG ODOR OF FUEL IN THE CAR AND WHEN IT WAS STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290276October 29, 2009
FUEL SYSTEM, GASOLINE
2004 VOLVO XC 90 FUEL PUMP LEAK. STRONG ODOR EMITS FROM VEHICLE. SPOKE WITH VOLVO NA HQ, HAS NO DOCUMENTS ON THIS. HOWEVER, OTHER GOV AND VEHICLE REPORTING AGENCIES HAVE DOCUMENTS SUPPORTING EVIDENCE OF COMPLAINTS ON SAME VEHICLE. AT THIS TIME NO RECALL ISSUED. IF RECALL IS ISSUED, CONSUMER IS "ENTITLED TO REIMBURSEMENT". LISA @ NA HQ 10/29/09. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10289340October 22, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED MY 2003 VOLVO XC90 IN APRIL OF 2005 WITH 36K MILES. FOR THE LAST 3 YEARS, I HAVE COMPLAINED ON VARIOUS ISSUES WITH THE CAR'S PERFORMANCE RELATED TO THE VEHICLE'S TRANSMISSION. PULLING AND JERKING OF THE CAR WHEN I PROCEED TO ACCELERATE, SLOW ACCELERATION FROM STOP, NOT BEING ABLE TO PUT THE CAR IN REVERSE, CAR ONLY WANTING TO DRIVE IN THIRD GEAR, AND A HIGH PITCH NOISE. FROM OCT 05 TO MARCH 2008 I MADE 8 VISITS TO THE DEALER REGARDING THESE ISSUES FOR WHICH I WAS BLOWN OFF AND TOLD THAT UNLESS THE LIGHT APPEARED THEY COULD NOT REPLACE MY TRANSMISSION. AT 87K MILES I HAD IT AND TOOK THE CAR RIGHT TO THE SERVICE MGR WHO IN TURN TOLD ME THAT "VOLVO IS AWARE OF THIS FACTORY DEFECT AND REGARDLESS OF WHETHER I AM IN OR OUT OF MY WARRANTY, THEY WOULD REPLACE IT ONCE THE LIGHT COMES ON. 4 MONTHS LATER, THE DEALERSHIP THAT I BOUGHT THE CAR FROM (GWINNETT PLACE VOLVO IN DULUTH, GA) WENT OUT OF BUSINESS. ON WEDNESDAY, OCT 7, 2009, THE "SERVICE TRANSMISSION URGENT" LIGHT CAME ON MY 2003 VOLVO XC90 WITH 116K MILES. AFTER WHICH I NOTICED THE GEAR AUTOMATICALLY SHIFTING INTO 3RD GEAR. I IMMEDIATELY TOOK THE CAR TO MY LOCAL DEALER DYER & DYER VOLVO. THEY'VE KEPT THE CAR FOR 2 WEEKS OFFERING TO REQUEST A "GOOD WILL" REQUEST TO VOLVO NORTH AMERICA TO FIX THE CAR. VOLVO NORTH AMERICA HAS REFUSED TO FIX THE CAR WHICH COSTS $7500 SIGHTING THAT IT IS NOW OF WARRANTY. I CONTACTED THE EXECUTIVE OFFICE WHO TOLD ME THAT UNLESS THE CAR IS RECALLED THEY WILL NOT FIX MY CAR. YESTERDAY I FOUND APPROXIMATELY 1,973 COMPLAINTS REGARDING THIS SAME ISSUE ON THIS MAKE/MODEL FOR YEARS 2003-2006. PLEASE PLEASE PLEASE RECALL THIS CAR AND FINE VOLVO AS THEY HAVE OFFERED NO REMORSE WHATSOEVER ON THIS ISSUE AND ARE OPENLY ADMITTING 2 THIS FACTORY DEFECT BUT REFUSE TO FIX IT. IT'S A HARD PILL TO SWALLOW WHEN YOU PURCHASE A CAR FOR $40K TO ONLY BE ABLE TO DRIVE IT 75K MILES WITH COUNTLESS ISSUES AND TRIPS TO THE DEALER FOR SERVICE. VOLVO'S MARKETING PITCH OF DEPENDABILITY IS FRAUD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289142October 20, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
VOLVO - 2004 XC90 T6 AWD. CAR EXPERIENCING HESITATION, GETS LOCKED IN EITHER 1ST OR 4TH GEAR. REPEAT TRIPS TO SERVICE, NONE OF WHICH CORRECTED THE ISSUE. COMPLETE TRANSMISSION FAILURE REQUIRING REPLACEMENT TRANSMISSION, RADIATOR AND FRONT AXLE. APPEARS TO BE COMMON IN THIS VEHICLE, WITH NO RECOURSE FROM VOLVO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288748October 17, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SERVICE URGENT LIGHT. THE TRANSMISSION HAD TO BE REPLACE. THIS IS A KNOWN PROBLEM WITH THIS TYPE OF SUV FROM VOLVO THE 2003 XC90. THE DEALER ARE ONLY REPLACING THE TRANS AT OUTRAGES PRICE SOME AS MUCH AS 8000.00. IF THIS IS A KNOW PROBLEM WHY WILL VOLVO NOT HAVE A RECALL. THIS IS THE THIRD VOLVO THAT I HAVE OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287462October 15, 2009
FUEL SYSTEM, GASOLINE
2004 VOLVO XC90-STRONG ODOR OF GASOLINE. THE SMELL BECOMES MORE PUNGENT AFTER DRIVING AND FILLING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287165October 13, 2009
FUEL SYSTEM, GASOLINE
MY '04 VOLVO XC90 @75K MILES SUDDENLY DEVELOPED A FUEL LEAK IN THE REGION OF THE FUEL PUMP. FUEL IS LEAKING AT A STEADY RATE (THE ENTIRE TANK IN A FEW DAYS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287221October 13, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
VOLVO 2004XC90 T6AWD TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286978October 10, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
WE BOUGHT OUR 2003 VOLVO XC90 T6 IN JULY OF 2005 WITH 40,000 MILES FROM A DEALER WHO STATED IT WAS A LOCAL TRADE IN. I MET THE ORIGINAL OWNER OF THE CAR AFTER WE PURCHASED IT AND WAS TOLD THEY GOT "RID OF IT" BECAUSE OF SO MANY TRIPS TO THE DEALERS SERVICE DEPARTMENT. WE HAVE TAKEN THE CAR TO THE SAME VOLVO DEALER WHO DID NORMAL MAINTENANCE AT FIRST, BUT THEN THINGS STARTED TO GO DOWNHILL FROM THERE. WE HAD A "CHECK ENGINE" LIGHT THAT WOULD NOT GO OFF AFTER NUMEROUS COMPUTER DOWNLOADS. WE WERE TOLD THE COMPUTER HAD TO RESET ITSELF FOR THIS TO GO OFF. IT IS STILL ON AS OF TODAY. WE REPLACED BOTH TURBOS ON THIS MODEL IN JUNE OF '08 FOR OVER $6,000.00 AND ONLY 70,000 MILES. THE CAR SAT AT THE DEALERS SERVICE DEPARTMENT FOR OVER A MONTH AND THEY HAD TO BRING IN A VOLVO EXPERT FOR THIS REPAIR. IN SEPT. OF THIS YEAR THEY ARE BOTH NEEDING TO BE REPLACED AGAIN. I CANNOT BELIEVE THAT I COULD ONLY GET 25,000 MILES FROM THIS REPAIR. IF I HAD KNOWN THEN, I WOULD HAVE TRADED IT IMMEDIATELY. ALSO IN '08 THE "SERVICE TRANSMISSION URGENT" LIGHT CAME ON. THERE WAS CLUNKING AND GRINDING IN THE TRANSMISSION SO WE TOWED IT TO THE DEALER (AGAIN). THE PROBLEM WAS A YAW SENSOR FAILURE WITH WAS REPLACED AT THE DEALER. THIS IS WHERE I BELIEVE OUR NEW PROBLEM STARTED. WE NOW HAVE THE LIGHT ON AGAIN. IT SLIPS IN 1ST GEAR AND SOMETIMES GETS CAUGHT IN 3RD AND WON'T COME OUT. THIS, AS WE HAVE NOW FOUND OUT IS A VERY COMMON PROBLEM WITH THIS MODEL. I HAVE FOUND OVER 1,800 XC90 OWNERS WITH THE SAME PROBLEM. WE ARE LOOKING AT OVER $11,000.00 FOR BOTH OF THESE REPAIRS AND I HONESTLY CANNOT SEE SPENDING THIS ON A CAR THAT IS WORTH ONLY $14,000.00!!!!! I NEED HELP WITH THIS PROBLEM FROM VOLVO NORTH AMERICA OR FROM THE DEALER. I HAVE FRIENDS WITH VOLVOS WITH OVER 300,000 MILES. I WANTED TO BE ABLE TO DRIVE MINE THAT LONG, BUT I GUESS MY SLOGAN IS "FIX FOR LIFE" NOT "VOLVO FOR LIFE" . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286721October 8, 2009
FUEL SYSTEM, GASOLINE
MY 2004 VOLVO XC90 HAS A FUEL LEAK COMING FROM SOMEWHERE IN THE REGION OF THE FUEL PUMP, HOSE OR GAS TANK. I AM TOLD BY THE VOLVO MECHANIC THAT THEY ARE SEEING ALOT OF FUEL PUMP AND FITTING FAILURES. I AM ALSO SEEING ONLINE REPORTS OF OTHER OWNERS WITH SAME PROBLEM. AND I SEE THAT THE FUEL PUMP AND FITTINGS ARE THE SAME OR SIMILAR THAT HAVE BEEN RECALLED ON OTHER VOLVO MODELS AND OTHER MODEL YEARS. I SEE YOU HAVE AN ACTIVE INVESTIGATION INTO THIS PROBLEM. ANY ADVICE? WILL THERE BE A RECALL SOON? $2000- 3000 FOR REPAIR OF A DEFECTIVE ALREADY RECALLED ITEM ON OTHER VEHICLES SEEMS EXCESSIVE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286103October 2, 2009
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT SMELLED A STRONG ODOR OF FUEL OUTSIDE OF THE PARKED VEHICLE AND INSIDE OF THE VEHICLE WHILE DRIVING. THE FAILURE OCCURRENCE WAS INTERMITTENT AND HAS PROGRESSED. AN AUTHORIZED DEALER STATED THAT THE FAILURE WAS CONTRIBUTED TO A CRACKED FUEL PUMP HOUSING. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT WAS EXTREMELY CONCERNED ABOUT THE SAFETY HAZARD. THE FAILURE AND CURRENT MILEAGE WAS 40,000. UPDATED 10/21/09. *LJ UPDATED 10/20/09*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285742September 30, 2009
VEHICLE SPEED CONTROL
I HAD TO WEAR WIDE WIDTH SHOES DUE TO MY TOE BEING PINCHED. I WAS DRIVING A 2005 VOLVO XC90. A COUPLE OF TIMES, INSTEAD OF APPLYING THE BRAKE, THE SHOE WAS ON THE ACCELERATOR. THE GAP BETWEEN THE ACCELEROMETER AND BRAKE IS VERY LITTLE. WHEN I WAS DRIVING WITH A NON-WIDE WIDTH SHOE, I DID NOT NOTICE THIS PROBLEM. THIS HAPPENS ALMOST ALL THE TIME WEARING THIS ONE PARTICULAR SHOE (4E WIDE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285468September 28, 2009
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2003 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING SHE SMELLED A STRONG ODOR OF FUEL EMANATING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY, AND THE FUEL PUMP WAS REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 67131.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285471September 28, 2009
ELECTRICAL SYSTEM
I WAS WONDERING IF THERE HAS BEEN A RECALL FOR 2004 XC-90'S BECAUSE OF THERE EXTREMELY DANGEROUS ELECTRICAL FAILURE. THIS PAST WEEKEND AFTER ABOUT 3 HOURS OF HIGHWAY DRIVING THE WHOLE DASHBOARD AND NAVIGATION FLICKERED AND RESTARTED. IT DID THEY 3 OR 4 TIMES UNTIL IT DID A SIMILAR THING WHERE THE ENTIRE DASHBOARD AND NAVIGATION SHUT DOWN. THE ABS LIGHT CAME ON AND IT TOLD ME THERE WAS BREAK FAILURE AND TO PULL OVER SLOWLY. I HAD NO BLINKERS OR HAZARD LIGHTS AND THE HEADLIGHTS EVEN WENT OFF. THIS IS EXTREMELY HAZARDOUS. I PULLED OVER AND TURNED THE CAR OFF. TURNING IT BACK ON IT DROVE OK FOR A FEW MINUTES UNTIL IT FLICKERED AGAIN. I FINALLY MADE IT TO MY DESTINATION AND TOOK IT TO A VOLVO DEALERSHIP WHO COULD NOT FIGURE IT OUT. THEY CHARGED $160 TO TRY AND "FIGURE IT OUT" BUT THEY JUST ENDED UP UPGRADING THE SOFTWARE. ON MY TRIP BACK DOWN TO NYC, THE SAME THING BEGAN HAPPENING AFTER ABOUT 3 HOURS OF DRIVING. IT FLICKERED A FEW TIMES AND AGAIN WENT COMPLETELY DARK TELLING ME TO PULL OVER ON THE FREEWAY. AFTER PULLING OVER THE AIRBAG MESSAGE COMES ON. I HAVE READ VARIOUS PLACES ONLINE OF THIS HAPPENING TO OTHER PEOPLE SO THIS IS NOT A RARE CONDITION. THIS SEEMS LIKE A VERY DANGEROUS SITUATION WHICH VOLVO SHOULD REALLY TAKE CARE OF. ASKING CUSTOMERS TO PAY $1200 TO REPLACE A CEM WHEN IT REALLY SHOULD BE A RECALL IS A LITTLE RIDICULOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283622September 11, 2009
FUEL SYSTEM, GASOLINE
FUEL ODOR AND/OR FUEL LEAKAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282933September 5, 2009
ELECTRICAL SYSTEM
OCCASIONAL POWER FAILURE, LIKELY DUE TO HEAT. A PROBLEM WITH THE CEM DUE TO HEAT SOAK ON A LONG DRIVE - 2004 VOLVO XC 90 HAS A SPLIT-SECOND SEVERE "THUMP" IN THE FRONT END DUE TO THE POWER LOSS, WHICH IS THEN FOLLOWED BY A VERY BRIEF (SPLIT SECOND) INTERNAL (MEANING DASHBOARD LIGHTS, HI-FI, DOME LIGHTS, ETC) POWER FAILURE. POWER THEN RETURNS AND THE CAR CONTINUES TO DRIVE - HOWEVER, THIS IS CLEARLY A SAFETY ISSUE WHEN DRIVING ON THE FREEWAY. SEEMS TO BE A DESIGN ISSUE - SYMPTOMS AS PER HERE: HTTP://WWW.MATTHEWSVOLVOSITE.COM/FORUMS/VIEWTOPIC.PHP?F=10&T=16351 FRUSTRATINGLY, VOLVO DO NOT RECOGNIZE THIS AS A PROBLEM WITH THE VEHICLES AND THERE IS NO OUTSTANDING TSB/RECALL FOR THIS ITEM. I HAVE DISCUSSED AT LENGTH WITH BOTH THE DEALER AND VOLVO NA AND NEITHER WILL ADMIT THAT THERE IS A PROBLEM WITH THE CEM DESIGN. AS FAR AS I CAN TELL, IT IS SUSCEPTIBLE TO HEAT FAILURE - HOWEVER, EVEN PAYING $1,000+ TO HAVE IT REPLACED DOES NOT SEEM TO GUARANTEE ANY IMPROVEMENT AS THE PART DESIGN HAS NOT CHANGED SINCE 2003. VOLVO CUSTOMER CARE CONTACT DETAILS ARE: EMAIL: [email protected] CONTACT: LISA TELEPHONE: 800-458-1552 X1953 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282656September 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
2004 VOLVO XC90 2.5L TRANSMISSION. COMPLETE FAILURE AT 65,000 MILES REQUIRING REPLACEMENT OF ENTIRE TRANSMISSION. FOUR DAYS AFTER REPAIR, VEHICLE HAS LOUD ENGINE THUMP AND CHECK ENGINE LIGHT COMES BACK ON. REPEATS THUMP WITH ENTIRE ELECTRICAL SYSTEM GOING OUT REQUIRING A 3.5 HOUR TOW HOME FROM 1/2 TO OUR VACATION DESTINATION. DEALER REPLACED ALTERNATOR. HAD FOR 2 DAYS AND CHECK ENGINE LIGHT COMES BACK ON AND THE THUMP/ELECTRICAL ISSUES START AGAIN. BARELY GOT TO DEALER WHO HAS HAD FOR A WEEK. THEY REPLACED ALTERNATOR AS PUT IN THE WRONG ONE, BUT STILL HAVEN'T FIXED IT YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282074August 28, 2009
FUEL SYSTEM, GASOLINE
LAST COUPLE OF DAYS I NOTICED STRONG GAS SMELLS IN THE GARAGE. DROVE THE CAR A SHORT DISTANCE AND PARKED IT BACK IN THE GARAGE. CHECKED A COUPLE MINUTES LATER AND THE GARAGE REEKED OF GASOLINE. WHEN I CHECKED UNDERNEATH I FOUND GAS STAINING THE UNDERSIDE OF THE GAS TANK AND DRIPS ON THE FLOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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