Volvo XC90 Complaints

1,540 consumer complaints on file.

#10075750July 6, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM, AIR BAGS
WHILE BACKING PUT OF A PARKING LOT POWER STEERING FAILED, VEHICLE SMOKED THEN CAUGHT ON FIRE. DRIVER SUFFERED FROM SMOKE INHALATION. *AK PRIOR TO THE VEHICLE CATCHING ON FIRE THE CONSUMER WAS INVOLVED IN AN ACCIDENT THE YEAR BEFORE (JULY 12, 2003). THE CONSUMER WAS PRESSING ON THE HORN WHEN THE CRASH OCCURRED. THE CONSUMERS HAND WAS ON THE WHEN THE AIR BAG DEPLOYED. THE DRIVER SUSTAINED SEVERAL BROKEN ONES IN HER RIGHT HAND WHICH REQUIRED 2 SURGERIES, EXTENSIVE PHYSICAL THERAPY AND MANY OTHER MEDICAL PROCEDURES. *NM *LA
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10079652June 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN SHIFTING VEHICLE FROM PARK TO DRIVE VEHICLE ACCELERATED OR DECELERATED FOLLOWED BY A NOISE. DEALERSHIP COULD NOT DUPLICATE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072482May 12, 2004
FUEL SYSTEM, OTHER
VEHICLE AVERAGE GAS MILEAGE IS WELL BELOW EXPECTED MILEAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063473May 11, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
UPON CLOSING THE HATCHBACK IT CAME DOWN WITH SUCH FORCE THAT IT STRUCK THE CONSUMER ON THE HEAD. CONSUMER SUSTAINED A HAIR LINE NECK FRACTURE WHICH WAS DIAGNOSED BY A DOCTOR. *AK *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10068267May 4, 2004
SUSPENSION:FRONT:WHEEL BEARING
RIGHT REAR WHEEL BEARING FAILED. SYMPTOMS WERE THAT THE VEHICLE WOULD NOT ACCELERATE OVER 35 MPH. DASHBOARD WARNING LIGHT INDICATED THAT VEHICLE WAS AT RISK OF TIPPING. CAR WAS STRANDED ON HIGHWAY WHILE RETURNING FROM VACATION SOME 400 MILES FROM HOME. WAS ABLE TO LIMP OFF AND INVOKE VOLVO ROADSIDE ASSISTANCE PROGRAM. VEHICLE WAS TOWED TO DEALER WITHIN 30 MINUTES. DEALER WAS UNABLE TO DIAGNOSE PROBLEM FOR 2 DAYS BECAUSE NO FAULT INFORMATION WAS PROVIDED BY ON-BOARD DIAGNOSTIC COMPUTER. INITIAL SUSPICION WAS A FUEL PRESSURE PROBLEM. DEALER EVENTUALLY DETERMINED THAT RIGHT REAR WHEEL BEARING FAILED, WHICH CAUSED ABS SYSTEM FAULT, WHICH SIGNALED ENGINE NOT TO EXCEED 35 MPH. BEARING REPLACED. STILL WORKING THROUGH DETAILS WITH MY LOCAL DEALER AND VOLVO ZONE REP. I HAVE ALSO EXPERIENCED MANY OF THE ELECTRICAL, TURBO BACK-PRESSURE "HOWL", AND FIT-AND-FINISH PROBLEMS (LOOSE MOLDINGS, DRIVER'S DOOR HANDLED) THAT HAVE BEEN REFERENCED BY OTHERS. NOT WHAT I EXPECTED FOR A VEHICLE IN THIS CATEGORY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067880April 26, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER, TIRES:SIDEWALL, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS, SUSPENSION, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE
I OWN A VOLVO XC90 T6 AWD. THIS CAR HAS HAD PROBLEMS WITH THE TWIN TURBO-CHARGERS, THE WARNING LIGHTS, A TIRE BLOWOUT, VIBRATIONS IN THE STEERING WHEEL, ALIGNMENT ISSUES, SHORT CIRCUIT IN THE DRIVER'S SIDE CONTROL PANEL, POOR FIT AND FINISH OF THE DRIVER SIDE DOOR PANEL AND A HOST OF OTHER FIT AND FINISH PROBLEMS. THE MOMENTUM VOLVO DEALERSHIP IN HOUSTON, TEXAS AND VOLVO NORTH AMERICA SERVICE REPRESENTATIVE DENIED ANY PROBLEMS BEING A SERIOUS OR RECURRING PROBLEM. THIS ALL TOOK PLACE IN A SPAN OF LESS THAN 10 MONTHS FOR A BRAND NEW VEHICLE.THE CAR SPENT MORE TIME IN THE SHOP THAN IN OUR POSSESSION INITIALLY. THE DEALERSHIP CONTINUED TO FIX THE RECURRING PROBLEMS AND DENIED ANY CHRONIC ISSUES EXISTED. I WISH TO ALERT NHTSA IN THE EVENT ANY OTHER OWNER OF VOLVO XC 1990 HAS SIMILAR COMPLAINTS OR A TRAGEDY OCCURS AS A RESULT OF THE PROBLEMS I HAVE LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062351March 16, 2004
POWER TRAIN:AXLE HUBS
MY VOLVO XC90 CONTINUES TO HAVE A LOUD KNOCKING NOISE WHILE DRIVING. AFTER 4 TRIPS TO THE DEALERSHIP, WHERE PROBLEMS WERE VERIFIED WITH THE AXLE, THE SPLINES, THE BRAKE PADS AND BRAKE CALIPERS, THE CAR STILL KNOCKS!! I FEEL VERY UNSAFE DRIVING IT! VOLVO CORPORATE HAS BEEN NO HELP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055509February 24, 2004
PARKING BRAKE
WHILE DRIVING UNDER SNOWING CONDITIONS EMERGENCY BRAKE ENGAGED AUTOMATICALLY, CAUSING THE DRIVER TO TEMPORARILY LOSE CONTROL OF THE VEHICLE.*AK WHEN THE EMERGENCY BRAKE ENGAGED IT ONLY LOCKED THE PASSENGER SIDE REAR WHEEL. THIS INCIDENT OCCURRED TWICE IN THE SAME DAY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058382February 18, 2004
TIRES
ORIGINAL EQUIPMENT TIRES ON MY 2004 VOLVO XC90 (MICHELIN HXMXM4'S) ARE FRIGHTENING. THEY OFFER VERY LITTLE TRACTION IN THE BEST CONDITIONS; IN THE RAIN, UNINTENDED LANE CHANGES ARE COMMON DUE TO SLIDING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058314February 17, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE LOCKUP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057016February 11, 2004
SEAT BELTS:REAR/OTHER
IN GENERAL IT SEEMS VERY EASY TO ACCIDENTALLY RELEASE THE SEAT BELT RESTRAINING A CRS WHEN AN ADULD SITTING NEXT TO THE CRS TRIES TO RELEASE THEIR OWN BUCKLE. I HAVE NOTED THIS IN SEVERAL VEHICLES AND OTHER ADULTS HAVE REMARKED ON IT AS WELL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054714January 23, 2004
SEATS:FRONT ASSEMBLY:RECLINER
I WAS INVOLVED IN A REAR-END COLLISION WITH MY 2 CHILDREN IN A VOLVO XC90. MY SEAT BACK FAILED DURING THE ACCIDENT AND I AM NOT REFERRING TO THE WHIPS SYSTEM. I SUSTAINED MULTIPLE INJURIES INCLUDING A WHIPLASH INJURY AS WELL AS INJURIES OF MY BACK AND LEFT SHOULDER THAT I BELIEVE WERE EXACERBATED BY THE SEAT BACK ASSUMING A FAIRLY RECLINED POSITION. I ALSO FEAR THAT IF EITHER OF MY CHILDREN HAD BEEN SITTING BEHIND THE DRIVERS SEAT (ESPECIALLY IN A REAR-FACING INFANT SEAT) THEY COULD HAVE BEEN SERIOUSLY INJURED AS A RESULT OF THIS FAILURE OF THE SEAT BACK. THE VOLVO DEALER/REPAIR SHOP HAS IMPLIED THAT MY WEIGHT HAD SOMETHING TO DO WITH THIS FAILURE. I WEIGHED ABOUT 218-222 POUNDS AT THE TIME OF THE ACCIDENT. *LA
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10053351January 5, 2004
STRUCTURE:BODY:DOOR
WHILE DRIVING 60 MPH REAR PASSENGER DOOR OPENED WITHOUT WARNING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053362January 5, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SUSPENSION
WHEN APPLYING THE BRAKES AT NORMAL CONDITIONS BRAKES LOCKED UP. ALSO, WHILE DRIVING AT ANY SPEED LEFT WHEEL PULLED TO THE LEFT. DEALER INSPECTED VEHICLE SEVERAL TIMES, BUT COULD NOT DUPLICATE OR CORRECT THE PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049611December 11, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
FOR BOTH OUR 2001 VOLVO S60 2.4T AND OUR 2003 VOLVO XC90 2.5T AWD THERE HAVE BEEN UNSUCCESSFUL ATTEMPTS TO REPAIR A TRANSMISSION DEFECT (ESSENTIALLY SAME TRANSMISSION IN BOTH VEHICLES PER VOLVO TECH SUPPORT). BETWEEN 2ND AND 3RD THERE IS INTERMITTENT/UNPREDICTABLE FAILURE TO ENGAGE 3RD IN TIMELY FASHION WITH RESULTANT LOSS OF ACCELERATION AS VEHICLE IS FUNCTIONALLY IN NEUTRAL WITH ENGINE RACING FOR ~0.5-2.5 SECONDS. THIS CAN BE EXTREMELY DANGEROUS ESPECIALLY WHEN PULLING ON TO A HIGHWAY. WE HAVE EXPERIENCED 2 NEAR COLLISIONS (ALMOST BEING STRUCK FROM BEHIND). VOLVO TECH SUPPORT ACKNOWLEDGES A FLAW IN ENGINEERING WHEREBY SERVO FLUID AIR LOCK OCCURS IN THE 2001. A NEW TRANSMISSION IS SCHEDULED TO BE REPLACED FOR OUR S60, BUT IF THE PROBLEM IS STILL OCCURING IN OUR 2003, WILL THIS REALLY CORRECT THE PROBLEM AS THE TRANSMISSIONS ARE BASICALLY IDENTICAL? THE 2003 XC90 VOLVO SAYS CAN BE REPAIRED WITH "UPGRADED SOFTWARE" (WHICH IS SCHEDULED FOR THAT VEHICLE) BUT THIS REMEDY FAILED WHEN PERFORMED ON OUR 2001 S60. WE HAVE LET THE DEALER KNOW WE FEEL BOTH VEHICLES ARE UNSAFE WITH THIS PROBLEM AND WE ARE NOW STUCK WITH THEM TRYING TO REMEDY BOTH VEHICLES' GLARING DEFECTS. WE ARE NOT AWARE OF A FEDERALLY MANDATED RECALL TO REPAIR THIS VOLVO ACKNOWLEDGED (SAFETY) DEFECT. CAN NHTSA PURSUE THIS? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049195December 4, 2003
ELECTRICAL SYSTEM:IGNITION, EQUIPMENT:ELECTRICAL
XC90 DOES NOT START - THE PROBLEM PERSISTED FOR OVER 4 WEEKS AND DEALER COULD NOT FIX THE PROBLEM. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045003October 20, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, SEAT BELTS, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
PROBLEMS WITH VEHICLE'S TRANSMISSION, SEAT BELTS DO NOT LATCH, DRIVER'S SEAT RECLINES BY ITSELF. *MR THE RADIO WENT OUT AND THE ENGINE MADE A GRINDING NOISE *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041548October 9, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WE BOUGHT A 2003 VOLVO XC 90 IN JANUARY 2003, THE VEHICLE IS LESS THAN A YEAR OLD AND HAS ABOUT 12,600 MILES. IN THE LAST SIX WEEKS, WE HAVE HAD FOUR SYSTEM PROBLEMS, BRAKES, CRUISE CONTROL, AC/ DEFROSTER AND MOST RECENTLY AUTOMATIC TRANSMISSION. I BELIEVE THAT THE TRANSMISSION IS THE MOST SERIOUS PROBLEM SINCE IT FAILED TO OPERATE WHILE MY WIFE WAS DRIVING ON THE HIGHWAY.THE DEALER REPAIRED THE VEHICLE STATING THAT A CORRUPT SOFTWARE WAS THE CAUSE. VOLVO USA STATED THAT THE "NEW " SOFTWARE WAS A MODIFICATION/UPGRADE WHICH IS BEING PUT IN THE 2004 VEHICLES. MY QUESTION TO VOLVO USA AS TO WHETHER THIS PROBLEM WITH THE 2003 CAUSED THE DESIGN OF THE MODIFICATION WAS NOT AN ADEQUATELY RESPONDED TO. VOLVO USA CLAIMED THAT THERE WERE NO FIGURES AVAILABLE TO ADVISE MYSELF ON HOW MANY 2003 XC 90 HAVE HAD THIS OR OTHER PROBLEMS. I ADVISED VOVLO USA THAT WE ARE VERY DISSATISFIED WITH THE QUALITY AND SAFETY OF THIS VEHICLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033484August 25, 2003
TIRES:MARKINGS
MAXIMUM TIRE PRESSURE DISCREPANCY BETWEEN TIRE MANUFACTURER AND THE TIRE PRESSURE USED BY THE VEHICLE MANUFACTURER.THE MICHELIN PILOT HXMXM4 (235/60-18) WHICH ARE THE DEFAULT 18" TIRES ON THE VOLVO XC90 FROM THE FACTORY HAS A MAX 35PSI WHILE OTHER TIRES OF THE SAME SIZE HAS UPTO 51PSI MAX. THE VEHICLE MANUFACTURER RECOMMENDS 39PSI FOR FULL LOADS WHICH IS ABOVE THE MAX PSI.CONTACTED MICHELIN CUSTOMER SERVICE 1-800-847-3435 DIRECTLY TO INQUIRE. THEIR RESPONSE WAS "THE WRONG TIRE WAS INSTALLED." STILL WAITING FOR A RESPONSE FROM VOLVO.SO FAR NO OFFICIAL WORD FROM EITHER. NO ONE SEEMS TO BE AWARE OF THIS DISCREPANCY BUT WE RUN THE RISK OF OVER-INFLATING OR UNDER-INFLATING WHICH IS HUGE SAFETY HAZARD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028723July 21, 2003
PARKING BRAKE
PROBLEMS WITH THE EMERGENCY BRAKE SYSTEM. CAR WAS IN THE SHOP THREE TIMES FOR A TOTAL OF SIX WEEKS. ENTIRE SYSTEM WAS REPLACED USING PARTS THAT WILL BE AVAILABLE ON THE 2005 MODELS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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