Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11279232November 10, 2019
POWER TRAIN
EVERY SENSE I BOUGHT MY JETTA OVER THE LAST FEW MONTHS IT STALLS OUT WHEN SLOWING DOWN TO A STOP AND WHEN STARTING FROM A STOP. THE RPMS WILL GO UP BUT THEN DROP IMMEDIATELY. IT'S HAPPENED QUITE A FEW TIMES. I'VE CALLED MY LOCAL VOLKSWAGEN DEALER AND THEY SAID THEY HAVE NOT HEARD OF ANY OTHER ISSUES LIKE THIS. IT STALLED OUT TWICE ON MY WHEN DRIVING HOME THE OTHER NIGHT IT HAS ALMOST CAUSED ME TO BE REAR ENDED A FEW DIFFERENT TIMES TO THE POINT I'M SCARED TO DRIVE WITH MY NEPHEWS IN THE CAR. WHEN I'M SLOWING DOWN I PUSH IN THE CLUTCH AND THE RPMS WITH SHOOT UP AND THEN STALL OUT IT DOESN'T MATTER IF I GIVE IT MORE THROTTLE OR NOT. THE SAME THING HAPPENS WHEN I'M STARTING FROM A START AT LOW SPEED. IT HAPPENS MOSTLY ON CITY STREET. HAS HAPPENED ONCE ON THE HIGHWAY WHEN I WAS SLOWING DOWN FOR BUMPER TO BUMPER TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279285November 10, 2019
EXTERIOR LIGHTING
INTERIOR AMBIENT LIGHTING ISSUE ON 2019 JETTA GLI AUTOBAHN: THE AMBIENT LIGHTS INCONSISTENTLY LIGHT UP DURING SOME STARTS. IN SOME CASES, NONE COME ON. IN OTHER CASES, SOME # OF THE 6 ZONES WILL COME ON. ATTACHED ARE PICS WHERE THE DRIVER SIDE PANEL AND CENTER CONSOLE LIGHTING ZONES ARE OFF WHILE ALL OTHERS ARE LIT. I'VE TAKEN IT TO THE DEALER TWICE WITHOUT ANY RESOLUTION. THE FIRST TIME ONE LED WAS OUT (IN FRONT OF THE SHIFTER). AT 4K MILES, LED LIGHTS SHOULD NOT BE BURNING OUT. OTHER THAN THAT, THE INCONSISTENT LIGHTING IS STILL OCCURRING SPORADICALLY, AND THE DEALER STATES THERE ARE NO FAULTS DETECTED, SO NOTHING THEY CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279211November 9, 2019
ELECTRICAL SYSTEM
I HAVE BOUGHT AN OLDER 2011 VW FOR THE FIRST TIME IN CANADA FROM A USED CAR DEALER LOT IN BOLTON, ON. LITTLE DID I KNOW ABOUT VW'S, AS THE CAR WAS BARELY DRIVEN. NOW IN MY CAR GARAGE AND I MOVED TO THE US. I HAVE RECEIVED SEVERAL LETTERS STATING THAT THERE IS A RELAY SWITCH PROBLEM AND THERE IS NO FIX AVAILABLE FOR THIS CAR. IN LAY MAN'S TERMS, THE CAR KEYS CAN BE TAKEN OUT WITHOUT THE CAR BEING IN "PARKING" POSITION. 1800 NUMBER WAS GIVEN TO ME AND I AM GIVEN A RUNAROUND. THE NUMBER IN THE LETTER STATES CALL THIS NUMBER, AND THEY GIVE ME A RUNAROUND SAYING CALL VW CANADA, THERE IS NO MENTION TO CALL THAT NUMBER. I WANT THE DEALER TO TAKE THE CAR BACK AND GIVE ME A BOOK VALUE OF THE VEHICLE. NO RECOURSE TO THIS ISSUE SO FAR. AS THEY ARE DODGING TO RESOLVE ISSUE WITH CUSTOMERS FOR RELAY SWITCH PROBLEM, YET I CONTINUE TO GET THEIR LETTERS INFORMATING THE CAR HAS BECOME "NON-COMPIANT AS PER NORTH AMERICAN STANDARDS. WHEN I BOUGHT THE CAR, THE CAR HAD AN ALARM GOING OFF WITHOUT THE CAR KEY IN IGNITION. DEALER ADVISED TO TAKE THE BATTERY OUT. IT COULD BE THE RELAY SWITCH PROBLEM. SOMEONE HAS TO BE RESPONSIBLE FOR MAKING THESE FAULTY CARS? COMPLIANCE RECALL 37 M2.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278915November 8, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, SUSPENSION
IVE HAD THE CAR ABOUT TWO OR THREE WEEKS. THE KEY STRUGGLES TO TURN WHEN IN THE IGNITION, EVEN WHEN I HAVE MY FOOT ON THE BRAKE. SOMETIMES IT TURNS ON JUST FINE AND SOMETIMES THE KEY ABSOLUTELY REFUSES TO TURN WHEN IN THE IGNITION SWITCH. ITS AS IF IM PUTTING THE WRONG KEY IN THERE BUT I ONLY HAVE ONE VW SO THIS IS FOR SURE THE RIGHT KEY. THE CAR SQUEAKS EXTREMELY LOUD. ITS A REALLY LOUD SCREECHING SOUND AND IT ONLY HAPPENS WHEN I REVERSE. BOTH THINGS ONLY HAPPEN EVERY ONE OUT OF 10 TIMES OR SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278792November 8, 2019
POWER TRAIN
GEAR OIL LEAKING BETWEEN VAQ DIFFERENTIAL AND TRANSMISSION. VW DEALERSHIP ALREADY REPLACED SEALS UNDER WARRANTY. DIFFERENTIAL IS STILL LEAKING GEAR OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278581November 7, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
REAR VIEW CAMERA DOESN'T WORK ALL THE TIME SHOW ERROR ON THE SCREEN ' PARKPILOT IS CURRENTLY NOT AVAILABLE' I CAN'T USE THE CAMERA ON REVERSE THE REASON TO BOUGHT IT WAS BECAUSE HAD A REAR CAMERA!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278360November 6, 2019
UNKNOWN OR OTHER
KEY IS DIFFICULT TO REMOVE FROM THE IGNITION SWITCH AFTER TURNING OFF THE CAR. CAR HAS 21,033 MILES AND DEALERSHIP FOUND IGNITION LOCK CYLINDER AND HOUSING FAILURE ON VEHICLE AND ADVISED REPLACING BOTH. DECLINED REPAIR AND WAS LATER CONTACTED WITH AN OFFER TO COMPLETE THE REPAIR FOR 50% OF THE ORIGINAL QUOTE. REPAIR HAS STILL NOT BEEN MADE WHILE I GET SMART ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278489November 6, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
I ORIGINALLY TOOK MY 2015 JETTA SE TSI CERTIFIED CAR IN TO BE SERVICED AT THE VW DEALERSHIP BECAUSE OF THE STEERING PIN SAFETY WARNING THAT WAS ISSUED BECAUSE THE AIRBAG LIGHT AND STEERING LIGHT WERE ON AND IT STARTED HAVING TROUBLE STARTING AND ALL KINDS OF INSTRUMENT LIGHTS WERE SHOWING. I WAS TOLD I NEED TO REPLACE MY BATTERY WHICH I DID AND THEY DID AN 24DR EMISSIONS RECALL TO MY CAR. I PICKED MY CAR UP AND WAS TOLD NOW I HAVE A 'NO KEY' CODE. I HAVE SINCE HAD NOTHING BUT TROUBLE. I HAVE TO START MY CAR IN EMERGENCY START MODE... ERGHH. MY CAR BEGAN BOGGING DOWN. MY CAR THEN BEGAN TO RANDOMLY WITHOUT WARNING FLASH THE ESC CONTROL LIGHT ON, THEN EPC LIGHT AND THEN ENGINE LIGHT. AT THE SAME TIME THIS IS HAPPENING, NO MATTER WHAT SPEED I AM GOING EVEN INTERSTATE DRIVING, THE CAR WILL NOT ACCELERATE. I HAD THIS HAPPEN AND HAD TO PULL OVER COMING OUT OF A TUNNEL. I RESTARTED AND DROVE HOME WITH ONLY THE ENGINE LIGHT ON. I HAD MY CAR THEN TOWED BACK TO ANOTHER VW DEALERSHIP. THEY TESTED MY CAR ON THE COMPUTER AND I WAS TOLD TO REPLACE THE SPARK PLUGS FOR MISFIRES WHICH I DID. THEY ALSO NOTED THE 'NO KEY' CODE AND DIAGNOSED THIS AS ME NEEDING A NEW BODY CONTROL MODULE WHICH I SUSPECT DEFINITELY HAS SOMETHING TO DO WITH THE RECALL BEING PERFORMED EITHER DIRECTLY OR INDIRECTLY. I RETURNED TO THE ORIGINAL DEALERSHIP WHO REPLACED MY BATTERY AND PERFORMED THE RECALL WITHOUT MY KNOWLEDGE OR CONSENT. ON THE WAY TO TAKE MY CAR TO THE DEALERSHIP THE SAME INCIDENT WITH MY ESC AND ENGINE LIGHT OCCURRED. I PULLED OFF THE ROAD AND RESTARTED IT; THIS TIME THE ENGINE LIGHT DIDN'T STAY ON. I ARRIVE AT THE DEALERSHIP AND WAIT FOUR HOURS TO BE TOLD THE DIAGNOSTICS SHOW NO HISTORY OF ANY INCIDENTS OR IMPAIRED DRIVABILITY. I WAS SENT HOME FEELING UNSAFE BECAUSE EVEN VW CAN'T DIAGNOSE MY VW. AND IT HAPPENED AGAIN AFTER I LEFT! THIS HAPPENS AT SPEEDS OF 10, 30 OR EVEN 60 MPH!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278492November 6, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT SHE HAD TO AGGRESSIVELY INSERT AND REMOVE THE KEY FROM THE IGNITION SWITCH IN ORDER TO START AND TURN OFF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278292November 5, 2019
ELECTRICAL SYSTEM, STEERING, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE SUN ROOF GLASS CRACKED WITHOUT WARNING WHILE DRIVING 60 MPH. THERE WERE NO INJURIES. THE CONTACT PLACED PLASTIC OVER THE SUN ROOF TO COVER THE DEFECTIVE PARTS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278014November 4, 2019
STEERING, ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A NOTIFICATION IN THE MAIL PER NHTSA CAMPAIGN NUMBER: 19V615000( ELECTRICAL SYSTEM, STEERING). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT CALLED NHTSA AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE TIRE WARNING INDICATOR ILLUMINATED. ALSO, THE VEHICLE MADE HARD SHIFTS WHILE DRIVING AT VARIOUS SPEEDS. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278127November 4, 2019
POWER TRAIN
I PURCHASED MY VW JETTA AUTOBAHN EDITION 6 SPEED MANUAL TRANSMISSION (BUILD DATE OF 07/19) ON 10/06/2019. IT WAS PURCHASED NEW WITH UNDER 10 MILES ON IT AND SINCE DAY 1 WHEN I DROVE IT HOME, I HAVE BEEN EXPERIENCING EXCESSIVE STALLING IN LOW SPEEDS. THE ENGINE TURNS OFF WITHOUT WARNING AS I SLOW TO A STOP AND HAPPENS WITH OR WITHOUT THE CLUTCH ENGAGED AND ALSO WHEN THE VEHICLE IS IN NEUTRAL. ALL OF THE STALLS HAVE OCCURRED WHILE I HAVE BEEN DRIVING ON CITY STREETS AND SEEMS TO BE HAPPENING IN THE AFTERNOONS MAINLY AND ONLY AFTER I HAVE BEEN DRIVING FOR ABOUT 10+ MILES BUT ONCE THE FIRST STALL OCCURS, THE VEHICLE WILL STALL AGAIN WITHIN 1-2 MILES THEREAFTER. ON A SINGLE DRIVE, IT HAS STALLED UP TO 5-6 TIMES. I AM ALSO EXPERIENCING INCORRECT GEAR INDICATOR. FOR EXAMPLE, IF I AM IN 3RD GEAR, THE VEHICLE REGISTERS THAT I AM IN 5TH GEAR AND VICE VERSA. MY VEHICLE HAS UNDER 2K MILES AND IS CURRENTLY AT THE DEALER AND THEY ARE ATTEMPTING TO FIGURE OUT THE PROBLEM. THE SERVICE MANAGER I DEALT WITH MENTIONED THAT HE, PERSONALLY, HAS WORKED WITH 2 CUSTOMERS THAT HAVE PRESENTED THE SAME PROBLEM. 1 CUSTOMER HAD HIS VEHICLE "BOUGHT BACK" AND THE OTHER, WHICH WAS A MONTH AGO, HAD HIS "THROTTLE VALVE" REPLACED AND HAS NOT HAD THE PROBLEM RETURN. I HAVE VIDEO OF INSTANCES TO SUPPORT THIS CLAIM, HOWEVER THE FILE SIZE IS TOO LARGE TO UPLOAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278116November 4, 2019
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LINDSAY VOLKSWAGEN DULLES (22455 LINDSAY CARS CT, STERLING, VA 20166, (703) 810-7760) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278143November 4, 2019
ELECTRICAL SYSTEM
UNABLE TO TURN VEHICLE ENGINE OFF. IGNITION SWITCH IS STUCK IN THE RUN POSITION AND WILL NOT TURN TO OFF POSITION WITHOUT BREAKING KEY OFF IN THE IGNITION. DEALERSHIP STATED THAT IT IS A KNOWN PROBLEM BUT VEHICLE WAS OUT OF WARRANTY AND REPAIR COST OVER 700.00 WHICH MAY ONLY WORK FOR A YEAR OR 2. THEN WOULD START HAVING THE SAME ISSUE ONCE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277831November 3, 2019
FUEL/PROPULSION SYSTEM
AFTER FUELING CAR WILL NOT START. ALSO FUEL LINE APPEARS TO BE HANGING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277744November 3, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
2019 VW JETTA GTI AUTOBAHN MANUAL TRANSMISSION STALLS OR LOSES ENGINE POWER RANDOMLY. FOR ME, IT HAS HAPPENED SEVERAL TIMES IN 5TH OR 6TH GEAR WHEN TAKING MY FOOT OFF OF THE GAS AND COASTING, THE CAR WILL CHOKE AND FEELS AS THOUGH FUEL IS CUTOFF AND THE ENGINE CANNOT GENERATE POWER. THIS IS TEMPORARY, AND SHIFTING AGAIN AND GIVING A LITTLE GAS EVENTUALLY THINGS GO BACK TO NORMAL. HOWEVER, I'M CONCERNED SOMETHING IS MALFUNCTIONING AND MORE IMPORTANTLY AT HIGHWAY SPEEDS THIS COULD BE DANGEROUS AS IT'S SUDDEN AND EXPECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277766November 3, 2019
ENGINE
2014 JETTA WITH 90000 MILES STALLS ALL THE TIME IN COLD WEATHER. IT WILL JUST SHUT OFF WHEN COMING TO A STOP IN TRAFFIC OR STOP SIGNS AND RED LIGHTS. I ALMOST GOT RAN OVER BY A LARGE 18 WHEELER WHEN VEHICLE STALLED IN BALTIMORE TUNNEL. SOMEONE IS GOING TO GET HURT UNLESS THERE IS A RECALL FOR THIS ISSUE, PLEASE REPORT THIS ISSUE IF IT OCCURRING TO YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277689November 2, 2019
SERVICE BRAKES
ON 05/22/2019 AROUND 6 PM, MY WIFE PARKED THE CAR (VW JETTA, 2011 WAS STATIONED IN PARKING MODE), TURNED THE CAR OFF AT 309 SMITH STREET, NEWARK, NJ 07108, THEN SUDDENLY THE CAR ROLLED BACK THE DOWNHILL, CROSSED SMITH STREET TO HIT OUR NEIGHBOR CAR ON THE RIGHT SIDE, A BLACK HONDA ACCORD PARKED IN FRONT OF 310 SMITH STREET (A ONE WAY STREET). A POLICE COMPLAINT WAS NOT FILED. I SPENT ALMOST $500.0 TO PARTIALLY FIX MY NEIGHBOR CAR. WE WERE LUCKY THAT ANOTHER CAR WAS NOT DRIVING BY, NOR A PEDESTRIAN WALKING BY. WE DIDN'T THE CAUSE OF THE INCIDENT, BUT FOUND IT WEAR. ALMOST 3 WEEKS BEFORE, ALSO, MY WIFE COME BACK FROM THE GROCERY STORE, SHE PARKED THE CAR, TURNED THE CAR OFF, WENT OUT AND REMOVED THE GROCERY FROM THE TRUNK, AND SUDDENLY THE CAR ROLLED BACK TO CRUSH THE GROCERY ITEMS ON THE FLOOR AND ROLLED OVER RIGHT FOOT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11277236October 31, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
MY VEHICLE HAS STARTED TO HESITATE WHEN I TRY TO ACCELERATE RANDOMLY. IT DOESN'T HAPPEN EVERY TIME I DRIVE BUT IT HAPPENS MULTIPLE TIMES PER WEEK. I WILL PRESS MY GAS, AND MY CAR WILL HESITATE, I HEAR IT REVVING BUT MY RPMS GO NOWHERE. IT'S ALMOST LIKE IT'S NOT CATCHING. THIS WILL OCCUR FOR AROUND 5 SECONDS, LEAVING ME INCAPABLE OF MOVING. IT HAS LEFT ME STUCK IN THE MIDDLE OF INTERSECTIONS, TAKING UNSAFE TURNS OUT OF PARKING LOTS, ETC. IT IS A VERY SCARY ISSUE. HOWEVER, NO CHECK ENGINE OR OTHER LIGHTS ILLUMINATE AT THAT MOMENT, AND NO CODES ARE FOUND WHEN THE CAR IS SCANNED. I HAVE A SPRINT DRIVE DEVICE THAT IS CONSTANTLY PLUGGED IN TO THE OEM PORT AND IT HAS NEVER PICKED UP ON AN ISSUE WHICH MAKES DIAGNOSIS VERY DIFFICULT. THIS LEAVES ME IN SERIOUS FEAR OF DRIVING MY CAR THAT I JUST PURCHASED CERTIFIED USED 3 MONTHS AGO, WITH LESS THAN 30,000 MILES ON IT. I ALSO HAVE ANOTHER ISSUE WHERE THE SAME SET OF LIGHTS COME ON EVERY TIME I DRIVE- ABS, TIRE PRESSURE, AIRBAG, TRACTION/ANTI-SKID, AND STEERING WHEEL LIGHT ALL COME ON AT THE SAME TIME... BUT NOT SURE IF THEY'RE RELATED BECAUSE THEY DON'T INITIATE SIMULTANEOUSLY WITH THE DELAY IN ACCELERATION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11277234October 31, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I BOUGHT MY CAR CERTIFIED PREOWNED FROM A VW DEALERSHIP IN JUNE WITH 20,000 MILES. WITHIN A MONTH OF PURCHASE, ACCESSORY LIGHTS BEGAN ILLUMINATING RANDOMLY AND THEN SWITCHING BACK OFF. IT IS ALWAYS THE SAME SET OF LIGHTS- ABS, TIRE PRESSURE, AIRBAG, TRACTION/ANTI-SKID, AND STEERING WHEEL LIGHT ALL COME ON AT THE SAME TIME. NOW THEY COME ON EVERY TIME I DRIVE AND NEVER TURN OFF. I DON'T NOTICE A DIFFERENCE IN THE DRIVING, BUT THE LIGHTS ARE WORRISOME. I ALSO HAVE ANOTHER ISSUE WHERE OCCASIONALLY WHEN I ACCELERATE THE CAR FAILS TO "PICK UP" OR ACCELERATE FOR LIKE 5 SECONDS, AND THEN IT CATCHES AND THE CAR CONTINUES TO RUN SMOOTHLY FROM THEN ON... BUT I'M UNSURE IF THEY'RE RELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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