Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11277315October 31, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTIFICATION IN THE MAIL PER NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. UPON CALLING NHTSA, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277334October 31, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
DEALER ISSUED KEYS ARE IMPOSSIBLE TO TURN WHEN ATTEMPTING TO TURN OFF ENGINE IN STATIONARY/PARK POSITION. HAVE TO FLICK KEY FORWARD CAUSING A POWER SURGE TO SHUT THE ENGINE OFF. PROCESS IS GETTING WORSE, NOW FUEL LIGHT IS ON STATING THAT MY FUEL SENSOR IS BROKEN. CAR HAS LOST POWER WHEN ACCELERATING AS WELL. THIS IS ALL CONNECTED TO THE POWER SURGE NEEDED TO SHUT THE CAR OFF. DEALERSHIP STATES, THERE HAS NOT BEEN A RECALL FOR THIS TYPE OF ISSUE, IT WILL COST ME UPWARDS TO $1000 TO FIX IGNITION CYLINDER. IT LOOKS LIKE IT'S ONE OF THE ONLY ISSUES WITH THIS VEHICLE AND IS KNOWN BY THE DEALERSHIPS. DEALERSHIP ONLY ADVISES TO PURCHASE NEW VEHICLE WITH "PUSH TO START." THIS WILL BE OUR FIRST AND LAST VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277060October 30, 2019
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, STEERING
THE ABS MODULE FAULTING IS A KNOWN AND COMMON PROBLEM FOR THESE VEHICLES. VW HAS A RECALL FOR THE ABS SOFTWARE-RECALL #16V913. IF YOUR MODULE DOESN'T CRASH WHEN THE DEALER PERFORMS THE UPDATE, WHICH IT LIKELY WON'T, THEN THEY DO NOT REPLACE THE MODULE. WE FEEL THIS IS A WORKAROUND TO COVER THEM TO NOT HAVE TO REPLACE THEM. OURS WENT OUT THIS MONTH WHILE I WAS DRIVING. THIS WAS EXTREMELY DANGEROUS AS I LOST STEERING CONTROL AND THE VEHICLE KEPT DOWNSHIFTING BELOW 30 MPH ON A HIGHWAY THAT I SHOULD HAVE BEEN TRAVELING 60 MPH ON. THE EPC AND ABS LIGHTS CAME ON. WHEN WE CALLED THE DEALER, THEY AGREED TO LOOK AT IT TO SEE IF IT WAS THE ABS MODULE AND IF IT WOULD BE ELIGIBLE FOR REPLACEMENT UNDER THE RECALL. IT WAS NOT COVERED BECAUSE THEY WERE "UNABLE TO PERFORM THE SOFTWARE UPDATE". THIS IS BECAUSE OF THE SPECIFIC WORDING ON THE VW RECALL. I HAVE READ THAT SEVERAL OTHER CUSTOMERS HAVE BEEN TURNED AWAY BECAUSE OF THE SAME THING AND LEFT WITH EXPENSIVE REPAIRS. THEY SHOULD ISSUE A RECALL TO COVER THE FAULTY ABS MODULES ALL TOGETHER AND NOT EXCLUDE THEM DUE TO THE "SOFTWARE UPDATE." THE RECALL IS A PLAY ON WORDS TO COVER THEM FROM NOT BEING REQUIRED TO REPLACE THEM. IT IS STRATEGIC AND MISLEADING. WE CALLED VW AND WAS TOLD IT WOULD NOT BE COVERED ALSO. HERE IS A WEB LINK OF OTHER PEOPLE LOGGING THE SAME EXPERIENCES. THERE ARE OTHERS ONLINE. PEOPLE CAN GET KILLED DRIVING THESE WHEN THEY GO OUT. NOW WE HAVE TO PAY TO A LOT OF MONEY TO GET OURS REPLACED BY THE DEALER. HTTPS://URLDEFENSE.PROOFPOINT.COM/V2/URL?U=HTTPS-3A__WWW.CARCOMPLAINTS.COM_VOLKSWAGEN_JETTA_2009_BRAKES_ABS-5FMODULE-5FFAILURE.SHTML&D=DWIFAG&C=JEEQBA34PBYPUH24NMKPEQMAR10XRXVB2BKB2ZKZOTA&R=6DYYBKQC3I6OEECBUJ9BHO9GRWOGBOUQQQO65AE7HEEVEDCOFG9CKUP5ABOY62ZA&M=L-PH22LRZGLJO213RVZVWE4R7P4RDOOKK5YGSEJD82M&S=W3HXTI9G3H4XC4HMQB_QSQTGUST8AB15AHWHMOYDFCE&E=
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277112October 30, 2019
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE PER NHTSA CAMPAIGN NUMBER: 19V615000(ELECTRICAL SYSTEM, STEERING). UPON STARTING THE VEHICLE, A HUMMING SOUND WAS HEARD FROM THE ENGINE. ONCE THE VEHICLE WAS PLACED INTO DRIVE, THE VEHICLE INDEPENDENTLY JERKED FORWARD WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD JERK FORWARD WHILE TRAVELING AT VARIOUS SPEEDS WITHOUT WARNING. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER OR DEALER REGARDING THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276924October 29, 2019
AIR BAGS, SERVICE BRAKES, WHEELS
MY AIRBAG LIGHT CAME ON A COUPLE MONTHS AGO. I DON'T HAVE THE MONEY TO FIX IT AND THE CLOSEST VW DEALERSHIP IS ABOUT 80MILES FROM HERE. I DON'T KNOW IF THIS COULD BE A RECALL DEFECT OR WAS IT SOMETHING THAT I DID. I DO HAVE A CHILD AND I DON'T WANT ANYTHING TO HAPPEN. I DON'T GO OUT OF TOWN AS IT IS DUE TO MY TIRES LOSING AIR AND THE AIRBAG LIGHT BEING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276974October 29, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
THERE ARE MULTIPLE LIGHTS ON THE DASHBOARD. THE ABS, BRAKE, TRACTION CONTROL, AIRBAG, AND TIRE PRESSURE LIGHT ARE ALL ON WHEN STARTING THE CAR AND STAY ON. THE TPMS LIGHT SOMETIMES SHUTS OFF BUT SOMETIMES IT DOESN'T. THERE IS A SIMILAR PROBLEM ON 2006-2010 JETTAS AND THERE WAS A RECALL THAT RESOLVED A SIMILAR PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276976October 29, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V615000(ELECTRICAL SYSTEM, STEERING). THE CONTACT HAD NOT NOTIFIED THE DEALER AND MANUFACTURER OF THE RECALL NOTICE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271743October 28, 2019
UNKNOWN OR OTHER
KEY WON'T TURN OFF. REQUIRES SHAKING AND WIGGLING KEY OR FORCING KEY TO TURN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271495October 28, 2019
SUSPENSION
THE FRONT SUSPENSION COIL RINGS HAVE FAILED TWICE IN 18 MONTH. THE BREAK CAUSING DANGER AND NON DRIVE-ABILITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271598October 28, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2017 VOLKSWAGEN JETTA. WHILE DRIVING 10-15 MPH IN TRAFFIC ON THE FREEWAY, ANOTHER VEHICLE SLAMMED ON THE BRAKES. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE FRONT BUMPER OF THE CONTACT'S VEHICLE WAS DAMAGED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT'S INSURANCE COMPANY TOWED THE VEHICLE TO A LOT AND DEEMED IT TOTALED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11271275October 27, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
ABS MODULE HAS FAILED. FUEL PUMP HAS FAILED. 3 DOOR LOCK MODULES HAVE FAILED. RADIO HAS FAILED. FUEL PUMP ISSUES CAUSED BATTERY DRAIN ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271393October 27, 2019
ELECTRICAL SYSTEM
THE LOW BEAM HEAD LIGHTS WENT COMPLETELY OUT WHILE DRIVING AT NIGHT. I CHECK THE FUSE AND CHANGE THE LOW BEAM BULBS AND STILL NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271254October 26, 2019
ELECTRICAL SYSTEM, ENGINE
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271261October 26, 2019
ENGINE, POWER TRAIN
2019 JETTA GLI WITH LESS THAN 500 MILES EQUIPPED WITH THE DSG (AUTOMATIC) TRANSMISSION - ENGINE STALLS OUT AS SOON AS THE SPEED OF THE VEHICLE REACHES 0MPH - WHETHER ON THE HIGHWAY (BUMPER TO BUMPER TRAFFIC), STOPPED AT RED LIGHTS, STOPPED AT STOP SIGNS, OR CHANGING GEAR TO REVERSE IN PARKING LOT OR STREET TO GET IN DRIVEWAY. THE STALLING HAPPENS REGARDLESS OF THE "AUTO STOP START" FEATURE BEING DISABLED OR ENABLED, AND HAPPENS APPROXIMATELY ONCE EVERY THREE OR MORE COMPLETE STOPS BUT USUALLY NOT FOR THE FIRST 3 WHEN THE CAR IS FIRST TURNED ON. THE CAR ALSO MAKES AN AUDIBLE GRINDING SOUND WHEN ENGINE STALLS. IN ALL INSTANCES ONCE THE CAR HAS STALLED IT REQUIRES A MANUAL RESTART BY PUTTING THE VEHICLE BACK IN PARK, AND PRESSING THE VEHICLE START BUTTON WITH BRAKE DEPRESSED. IN ADDITION TO THE ABOVE STALLING, THE CAR HAS ONCE TURNED OFF WHEN STARTED REMOTELY AND NO PASSENGERS INSIDE. I HAVE APPROACHED THE VEHICLE APPROXIMATELY 30 SECONDS AFTER REMOTE START WAS ENGAGED, OPENED THE TRUCK, LOADED A FEW ITEMS, AND CAR TURNED OFF. A CHECK ENGINE LIGHT CAME ON. USING A VAG505 SCANNER I WAS ABLE TO FIND 01-ENGINE FAULT CODE 15080 AND 08-AUTO HVAC FAULT CODE 1048838. VIDEOS OF THE AFOREMENTIONED ISSUES HAVE BEEN UPLOADED TO YOUTUBE AND CAN BE MADE AVAILABLE VIA REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271017October 25, 2019
ENGINE, STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. UPON STARTING THE VEHICLE, ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO GOSSETT VOLKSWAGEN GERMANTOWN (7420 WINCHESTER RD, MEMPHIS, TN 38125, (901) 405-4909) WHERE THE CONTACT WAS INFORMED THAT A NEW BATTERY WAS NEEDED FOR THE KEY REMOTE. THE FAILURE CONTINUED TO OCCUR AFTER THE BATTERY WAS REPLACED. THE DEALER STATED THAT THE VEHICLE'S BATTERY NEEDED TO BE REPLACED. ONCE THE BATTERY WAS REPLACED, THE VEHICLE WAS ABLE TO START AND OPERATE PROPERLY. DAYS LATER, THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WOULD ONLY OPERATE WHEN THE CONTACT DROVE IN THE EMERGENCY START FEATURE MODE, AND THE "NO KEY" WARNING INDICATOR WOULD FLASH. THE CONTACT WAS ABLE TO RESUME NORMAL DRIVING; HOWEVER, EVERY TIME SHE TOUCHED A FEATURE ON THE STEERING WHEEL, A PINGING NOISE WOULD SOUND AND THE SPEEDOMETER WOULD FLASH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271057October 25, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V615000(ELECTRICAL SYSTEM, STEERING). THE CONTACT TOOK THE VEHICLE BACK FROM WHERE IT WAS PURCHASED AND WAS INFORMED THAT AN AUTHORIZED VOLKSWAGEN DEALER NEEDED TO BE CONTACTED. THE CONTACT CALLED NHTSA FOR FURTHER ASSISTANCE AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE TO SERVICE THE RECALL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271074October 25, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271075October 25, 2019
ENGINE
CAR RANDOMLY SHUTS STALLS. I'VE HAD THE CAR 6 DAYS AND IT'S DONE IT FOUR TIMES. THREE WHEN STOPPED OR GOING 5MPH OR LESS ON HIGHWAYY OFF RAMPS. ONCE WHEN GOING ABOUT 20MPH IN TRAFFIC. THE CAR IS A MANUAL AND ALL TIMES THE CLUTCH WAS FULLY DEPRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271083October 25, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE IN THE MAIL FOR NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT CALLED NHTSA FOR MORE INFORMATION AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271095October 25, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT CALLED NHTSA AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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