Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11270857October 24, 2019
STEERING
IGNITION CYLINDER AND HOUSING ISSUES . KEY GOT STUCK IN IGNITION AND WOULD NOT SHUT OFF THE CAR . THE CAR WAS ON AND RUNNING FOR 4 HOURS STRAIGHT WHILE I WAITED FOR AAA TO TOW IT TO THE DEALERSHIP . I HAD TO REPLACE THE CYLINDER , BOLT AND STEER LOCK .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270854October 24, 2019
UNKNOWN OR OTHER
I HAVE IDENTIFIED A MATTER RELATED TO THE REAR VIEW CAM WHICH MERITS ATTENTION. I CONTACTED VW DIRECTLY AS WELL AS MY LOCAL DEALERSHIP AND NEITHER FELT THAT FURTHER ACTION WAS WARRANTED. SINCE THIS IS CLEARLY A SAFETY ISSUE IT SEEMED THAT THE NEXT STEP WOULD BE CONTACTING THIS AGENCY. BECAUSE OF A GLITCH IN THE REAR CAM SOFTWARE I NARROWLY AVOIDED TWO SEPARATE INCIDENTS; IN ONE THERE WAS A CLOSE CALL WITH A VEHICLE PASSING BEHIND ME AND IN ANOTHER A NEIGHBORHOOD CHILD WAS RIDING A BICYCLE DIRECTLY BEHIND THE VEHICLE. AT ISSUE IS THE FACT THAT THE REAR VIEW CAM DISPLAY WILL STOP TRANSMITTING IMAGES IF YOU BRAKE WHILE BACKING UP, TURN ON THE RADIO AND THEN RESUME BACKING UP. TO RECREATE THE PROBLEM FOLLOW THESE STEPS: 1.START VEHICLE 2.SHIFT INTO REVERSE ' REAR VIEW CAM IMAGE SEEN IN DISPLAY VIEW 3.APPLY BRAKE UNTIL VEHICLE AT A FULL STOP 4.TURN ON RADIO 5.RADIO STATIONS APPEAR IN THE DISPLAY VIEW 6.TAKE FOOT OFF BRAKE AND CONTINUE BACKING UP 7.RADIO STATION CONTINUES IN THE DISPLAY VIEW AND NOT THE IMAGE BEHIND THE VEHICLE HERE IS A VIDEO DEMONSTRATING THE GLITCH: HTTPS://DRIVE.GOOGLE.COM/FILE/D/13GAC4I5GKWNOFK6Z8J8Y77JGUDXHQRBI/VIEW?USP=SHARING SINCE THIS IS A SAFETY ISSUE I THOUGHT YOU MIGHT BE INTERESTED AND WANT TO INVESTIGATE ' AND FIND A REMEDY FOR - THIS APPARENT SOFTWARE GLITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270463October 23, 2019
STEERING
I CANNOT REMOVE THE KEY FROM THE STEERING WHEEL CYLINDER LOCK ONCE THE CAR IS STARTED. IT TAKES AN EXTENDED PERIOD OF TIMES AND JUST PLAIN LUCK FOR THE LOCK TO RETURN TO THE OFF POINT AND THE KEY TO BE REMOVED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270111October 22, 2019
ENGINE
ON 10/18//19 I PURCHASED A VOLKSWAGEN JETTA S. THE NEXT DAY I STARTED HEARING A GRINDING NOISE AT ACCELERATION SPEEDS OF APPROXIMATELY 20-35 MPH. IN 10/21/2019 I TOOK THE JETTA TO ROYAL AUTOMOTIVE IN BIRMINGHAM AL. AND AFTER INSPECTING THE CAR THE MECHANIC (JAMEY MCELROY) INFORMED ME THIS WAS A NORMAL SOUND AND WAS RELATED TO THE AIR INTAKE. THE SCOPE OF WORK SAID THEY DID NOT HEAR THE NOISE AND I MADE THEM CHANGE THE WORDING AS JAMEY SAID THEY DID HEAR THE NOISE. I FELT THEY WERE COVERING UP THE TRUTH BY MAKING THE PAPERWORK SAY THE NOISE DIDN'T EXIST. PLEASE HOLD VOLKSWAGEN ACCOUNTABLE AND MAKE THEM FIX THIS PROBLEM. I HAVE READ SEVERAL OTHER JETTA OWNERS COMPLAINTS WITH THE SAME PROBLEM AND VOLKSWAGEN IS TURNING A BLIND EYE TO ANY REPAIRS. THANK YOU IN ADVANCE FOR YOUR HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270144October 22, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE'S BATTERY WAS REPLACED THREE TIMES WITHIN A YEAR. THE NEW BATTERY WAS REPLACED WITHIN A MONTH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE RADIO CAUSED THE BATTERY TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED YORK VOLKSWAGEN (3475 E MARKET ST, YORK, PA 17402, (717) 755-1015) AND WAS INFORMED THAT THERE WAS NO GUARANTEE THAT THEY COULD REPAIR THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT HE COULD NOT DRIVE THE VEHICLE BECAUSE THE KEY FAILED TO INSERT INTO THE IGNITION SWITCH. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR THE IGNITION FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270156October 22, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270230October 22, 2019
FUEL/PROPULSION SYSTEM
FUEL PUMP REPLACED. ELECTRICAL SYSTEM FAILED. PROBLEMS STARTED AT 54,000 MILES. NO LETTER FOR A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270272October 22, 2019
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DOORS LOCKED AND UNLOCKED AUTOMATICALLY AT EVERY STOP. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH AT 561-935-4490 (LOCATED AT 3001 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270320October 22, 2019
AIR BAGS
THE AIRBAG DRIVER IS NO WOKS..THE AIR BAG IS ON CHECK ALL TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270336October 22, 2019
ENGINE, POWER TRAIN
2019 JETTA S WITH 1.4L ENGINE AND 8 SPEED AUTOMATIC TRANSMISSION, GRINDING NOISE WHEN SHIFTING FROM 4TH TO 5TH UNDER LIGHT LOAD. NOISE IS AUDIBLE IN ALL DRIVE MODES BUT ESPECIALLY IN ECO OR NORMAL DRIVE MODES. DEALER SAID IT WAS NORMAL OPERATION OF THE TORQUE CONVERTER AND THAT NO FURTHER SERVICE WAS NEEDED. THIS NOISE DOES NOT SOUND SAFE OR HEALTHY FOR THE CAR OR FOR THE OCCUPANTS WITHIN THE CAR. VOLKSWAGEN NEEDS TO RECALL AND FIX THESE FAULTY TORQUE CONVERTERS BEFORE THEY DAMAGE CARS OR HURT SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269974October 21, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V615000(ELECTRICAL SYSTEM). AFTER CONTACTING HERITAGE VOLKSWAGEN PARKVILLE (9215 HARFORD RD, PARKVILLE, MD), THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269596October 20, 2019
POWER TRAIN
TRANSMISSION WILL NOT CATCH GEAR, SLIPPING WHILE DRIVING. HAS TRANSMISSION LEAK & CHECK ENGINE LIGHT DID NOT TURN ON TO WARN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269603October 20, 2019
STRUCTURE:BODY
DOOR LOCKS STOPPED WORKING FOR MY VW JETTA S 2.5 L. WHEN I PRESS THE CAR KEY TO LOCK THE DOOR, IT GIVES SOUND THAT EVERYTHING IS LOCKED. ONE DAY TO MY HORROR, I SAW SOMEONE OPENING MY CAR AT NIGHT. I IMMEDIATELY RANG ALARM, WENT TO MY CAR AND CHECKED EVERY DOOR TO FIND THAT THEY ARE NOT GETTING LOCKED. NO MANUAL LOCKS FOR THIS VEHICLE TOO. THIS REALLY QUESTIONS THE SAFETY OF THE VEHICLE. I TOOK IT TO VW SERVICE. THEY TOLD THAT MECHANICAL PART OF LATCH FAILED. THEY TOLD THAT SINCE MECHANICAL AND ELECTRICAL PARTS COME TOGETHER BOTH WERE REPLACED AT A COST OF 670 BUCKS. THAT'S TOO MUCH FOR A SINGLE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269467October 18, 2019
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE ROLLED AWAY AFTER IT WAS SHIFTED INTO PARK. THE FAILURE RECURRED IN AUGUST OF 2019. ALSO, WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO HESITATE AND MULTIPLE WARNING INDICATORS FLASHED. THE VEHICLE WAS TAKEN TO BURKE VOLKSWAGEN (LOCATED AT 519 STONE HARBOR BLVD, CAPE MAY COURT HOUSE, NJ 08210, (609) 465-6000) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE FAILURE MILEAGE WAS 57,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269146October 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE OPERATING THE VEHICLE, THE DIRECT SHIFT GEAR WARNING INDICATOR INTERMITTENTLY ILLUMINATED, WHICH MEANT THAT THE TRANSMISSION OVERHEATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. FOX VALLEY VOLKSWAGEN ST. CHARLES (4050 EAST MAIN ST, ST. CHARLES, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269252October 17, 2019
AIR BAGS, ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, IT ROLLED BACKWARDS. THE CONTACT STOPPED THE VEHICLE WITH THE EMERGENCY BRAKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE KEY FELL OUT OF THE IGNITION WHEN THE VEHICLE WAS NOT IN PARK OR TURNED OFF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT CALLED BOZZANI VOLKSWAGEN AT 626-967-6325 (LOCATED AT 528 S CITRUS AVE, COVINA, CA 91723) AND WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. ADDITIONALLY, IN 2017, WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE THAT STOPPED ABRUPTLY. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING INDICATOR ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION AND STRUCK HER CHEST ON THE STEERING WHEEL. THE CONTACT ALSO SUSTAINED NECK AND BACK INJURIES. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS DAMAGED, BUT NOT TOTALED. THE VEHICLE WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE CONTACT WAS PROVIDED A CASE NUMBER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11269289October 17, 2019
POWER TRAIN
GRINDING NOISE COMING FROM THE TRANSMISSION AT 1200 -1400 RPM. HAPPENS WHEN SHIFTING FROM 2ND THROUGH 4TH GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268874October 16, 2019
SERVICE BRAKES
I GOT A RECALL ON MY ABS MODULE AND VOLTSWAGON IS FIGHTING WITH ME AND SAYING THEY'RE NOT PAYING FOR IT OR DOING IT FOR ME WHEN IT CLEARLY STATES ON THE EMAIL I GOT THAT THEY WILL PAY FOR ALL SERVICES. I'M STILL ABLE TO DRIVE IT BUT SINCE IT HAS TO DO WITH MY BRAKES IT MAKES ME VERY NERVOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268909October 16, 2019
POWER TRAIN
THE CAR IS MAKING A GROWLING SOUND WHEN GOING LOW RATE SPEEDS. TOOK IT TO THE DEALERSHIP AND THEY CAN'T FIND ANYTHING WRONG. APPARENTLY THIS IS AN ISSUE WITH THE CAR READING ALL THE COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268435October 15, 2019
UNKNOWN OR OTHER
I CHECKED MY VEHICLE INTO VALET SERVICES, WHILE TRYING TO PARK MY CAR THE VALET WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. THEY WERE UNABLE TO FIND ME THEREFORE MY CAR WAS RUNNING FOR 2 HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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