Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10637607September 19, 2014
POWER TRAIN, ENGINE
TRANSMISSION STARTED LAGGING IN MY MANUAL 2013 VW JETTA S WHEN ACCELERATING AFTER SWITCHING INTO SECOND GEAR FROM FIRST GEAR. AFTER A COUPLE OF DAYS THE ENGINE SEIZED UP AND ALL OF THE LIGHTS CAME ON. LUCKILY, WAS JUST ON MY WAY TO THE DEALERSHIP FOR REPAIR AND WAS RIGHT AROUND THE CORNER. FIRST REPAIR WAS 11/2/2013. THIS HAPPENED AGAIN 5 DAYS LATER ON 11/7/2013. GOT IT FIXED, STARTED DRIVING HOME AND THE PROBLEM KICKED IN AGAIN. HAD TO BRING IT IN ON 11/8/2013 FOR THE SAME REPAIR IN LESS THAN 12 HOURS (3RD TIME IN LESS THAN A WEEK). THE IGNITION COIL WAS MISFIRING AND THE SPARK PLUGS KEPT NEEDING TO BE REPLACED. ALL WAS WELL IN GOOD UNTIL AUGUST 26, 2014 WHEN THE SAME PROBLEM HAPPENED. A WEEK LATER, THE PROBLEM CAME BACK BUT NOW IT'S MORE ON AND OFF. WILL BE TAKING IT IN AGAIN FOR THE SAME ISSUE FOR THE 5TH TIME NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637624September 19, 2014
ELECTRICAL SYSTEM, AIR BAGS, ENGINE
I PURCHASED A CERTIFIED USED VEHICLE IN 2006 FROM A VOLKSWAGEN DEALER IN VIRGINIA (VOLKSWAGEN OF DULLES). TWO MONTHS AFTER THE VEHICLE PURCHASE, WE NOTICED THE CAR ELECTRICAL SYSTEM SHUT DOWN WHILE APPROACHING A STOP SIGN IN RESTON, VA. THE LOCAL DEALER ATTRIBUTED IT TO A FUEL SYSTEM PROBLEM AND CHARGED US FOR A THROTTLE BODY CLEANING.? OVER THE COURSE OF TWO YEARS, WE HAD MULTIPLE ELECTRICAL SHUTDOWNS, SOME AT HIGH SPEED ON THE HIGHWAY AT NIGHT WHEN THE VEHICLE'S HEADLIGHTS WOULD GO OUT AND THE ENGINE WOULD DIE. AT ONE POINT THE DEALER REPORTED A ??LOOSE IGNITION SWITCH?? AND REPLACED THAT SWITCH. AFTER SEVERAL MORE SCARY EVENTS, I EMAILED VW AMERICA WITH A DESCRIPTION OF THE PROBLEM AND OUR FEARS ABOUT THE VEHICLE BEING UNSAFE TO DRIVE. IN MARCH 2009 I CALLED VW CUSTOMER SERVICE AND TALKED TO A REGIONAL CASE MANAGER. ON THAT DAY, THE CAR HAD SHUT DOWN IN THE MIDDLE OF AN INTERSECTION NARROWLY AVOIDING A COLLISION. VW REPLACED THE ALTERNATOR AND BATTERY. THREE MONTHS LATER, DRIVING ON MEMORIAL PARKWAY (RT. 66) AT NIGHT WHEN THE VEHICLES LIGHTS FAILED, THE ELECTRICAL SYSTEM SHUT DOWN AND THE ENGINE DIED. I ONCE AGAIN CALLED VW CUSTOMER SERVICE AND WAS RETURNED A CALL FROM A REPRESENTATIVE WHO SAID THEY WOULD NOT ADDRESS THE PROBLEM FURTHER, THAT THE WARRANTY ON THE VEHICLE WAS OVER AND THAT I HAD NO RECOURSE WITH VOLKSWAGEN FOR FURTHER INVESTIGATION OF THE PROBLEM. I RECENTLY ASKED VW AMERICA CUSTOMER SERVICE FOR COPIES OF THEIR RECORDS RELATING THE CASE. THEY REFUSED TO GIVE THEM TO ME, SAYING THEY WERE PROPRIETARY.? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637175September 18, 2014
ELECTRICAL SYSTEM
I OWN A 2012, JETTA, TDI. THE DEALER HAD TO CHANGE THE HORN. THE DEALERSHIP ADVISED ME THAT THEY CHANGE SO MANY OF THESE DEFECTIVE HORNS THAT THEY STOCK THEM. AS A LAW ENFORCEMENT OFFICER I FEEL THIS IS A SAFETY ISSUE. IT MAKES ME WONDER NOW IF THERE OTHER LIFE-THREATENING PROBLEMS WITH THE VEHICLE THEY HAVEN'T BOTHERED TO FIX. I SEE COUNTLESS VW'S WITH TAILLIGHTS OUT AS I PATROL. I CAN'T BELIEVE VW IS PUTTING THEIR CUSTOMERS IN DANGER WITH A KNOWN COMMON PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637223September 18, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY
DRIVER'S SIDE REAR DOOR WIRING HARNESS HAS BROKEN, RESULTING IN NO OPERATION OF POWER WINDOW OR DOOR LOCK. DOOR WILL NOT LOCK. SERVICE TECHNICIAN HAS ADVISED REPLACEMENT OF THE WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637272September 18, 2014
FUEL/PROPULSION SYSTEM
WHILE DRIVING THE 2010 JETTA SPORTWAGEN TDI THE GLO-PLUG LIGHT CAME ON WITH A CHECK ENGINE NOW WARNING. DEALERSHIP WAS CALLED AND THEY SAID BRING IT IN FOR INSPECTION. TWO MILES LATER THE CAR QUIT RUNNING WHILE STOPPED AT A TRAFFIC LIGHT. CAR WAS TOWED TO DEALERSHIP WHO CALLED AND SAID THAT THE HIGH PRESSURE FUEL PUMP - HPFP - HAD EXPERIENCED A CATASTROPHIC FAILURE AND METAL WAS PRESENT IN THE FUEL SYSTEM. A DAY LATER VW AGREED TO REPAIR THE CAR EVEN THOUGH WELL OUTSIDE OF THE WARRANTY PERIOD. EARLY IN THE LIFE OF THE CAR, THE FUEL PUMP LOCATED UNDER THE PARKING BRAKE HANDLE FAILED. AFTER THE FIRST FUEL PUMP FAILURE A FUEL INJECTOR FAILED, FOLLOWED BY 2 MORE FUEL INJECTOR FAILURES. THE HPFP FAILURE WAS THE FINAL FAILURE IN THE FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637278September 18, 2014
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
THE WINDOWS, GAS DOOR, MIRRORS, TRUNK NO LONGER WORK BECAUSE OF A FAULTY WIRING HARNESS THAT VW HAS ACKNOWLEDGED. THEY ARE ONLY FIXING VEHICLES WITH LESS THEN 100,000 MILES OR 8.5 YEARS OF SERVICE. IT IS A SAFETY CONCERN BECAUSE THE BACK TWO WINDOWS CAN BE ROLLED DOWN BY CHILDREN. I HAVE 2 SMALL CHILDREN AND ONE WITH DOWNS SYNDROME THAT KEEPS ROLLING THE WINDOWS DOWN BECAUSE THE WIRING HARNESS HAS FAILED AND VW IS NOT GOING TO FIX THE CARS AND INSTEAD LET SMALL CHILDREN DIE BECAUSE THEY CAN ROLL DOWN THE WINDOWS. ALSO, EVERYTIME I HAVE TO OPEN THE GAS LEVER I SCRAPE MY ARM ON SOME POINTING SCREWS. THIS IS RIDICULOUS THAT A RECALL HAS NOT BEEN ISSUED ON THE VW JETTA WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633825September 17, 2014
ELECTRICAL SYSTEM, ENGINE
ISSUES BEGAN WITH FAULTY STARTER. THEN PROGRESSED TO A BATTERY OF ELECTRICAL ISSUES FROM WINDOWS MOVING IN REVERSE OF DESIRED ORDER TO HORN AND KEYS DYING. EACH TIME DEALER BRUSHED OFF ISSUE. WHEN HORN AND KEYS DIED (ALSO WITH FAULTY START BUTTON) DEALER TRIED TO FORCE ME TO DRIVE UNSAFE VEHICLE UNTIL THEY GOT AROUND TO FIXING THE PROBLEM. MOST OTHER TIMES THE ISSUE WAS IGNORED OR I WAS TREATED AS THOUGH I WAS MAKING UP THE PROBLEM. (THESE PROBLEMS INCLUDE RADIO STAYING ON WHEN CAR IS COMPLETELY OFF, AND AFTER MANUALLY SWITCHING IT OFF, IT THEN WILL TURN BACK ON WHILE THE CAR IS STILL OFF (EVEN THOUGH THE CAR WILL NOT START AND I HAVE TO USE THE LONG HOLD LOCK FUNCTION TO ROLL WINDOWS UP). THE CAR ALSO WILL REOPEN TRUNK UPON CLOSE, FLASH PASSENGER SEAT BELT WARNINGS WHEN THE SEAT IS EMPTY, NOT DISPLAY GEAR WHEN MOVING, NOT DISPLAY MILEAGE/FUEL LEVEL WHILE SIMULTANEOUSLY LISTING MILEAGE RANGE FROM SELECTED SCREEN, ETC. PROBLEMS ARE WORSE IN EXTREME WEATHER. I HAVE ATTEMPTED TO HAVE THE PROBLEMS FIXED MULTIPLE TIMES TO NO AVAIL. RECENTLY, I HAVE TAKEN THE CAR IN SEVERAL TIMES TO HAVE SERVICE LIGHT DIAGNOSED. DEALER RESET LIGHT EACH TIME WITHOUT BOTHERING TO CHECK THE SOURCE. PROBLEM PROGRESSED TO ENGINE NOT STARTING, SLUGGISH AND JERKY ACCELERATION, LURCHING STOPS, AND, MOST RECENTLY, SHUTTING OFF WHILE DRIVING. THIS IS ABSOLUTELY A MANUFACTURER ISSUE, AND I AM PLANNING TO PURSUE ALL OPTIONS AVAILABLE TO RECTIFY. NOT ONLY HAS VOLKSWAGEN PRODUCED AN UNSAFE VEHICLE, BUT THEY ARE ALSO AWARE OF THESE PROBLEMS AND MAKE A GREAT EFFORT TO AVOID DEALING WITH THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636910September 17, 2014
WHEELS
DRIVING ON FREEWAY. TPMS LIGHT CAME ON. WHEN CHECKED, ALL THREE TIRES WHICH WERE ORIGINAL EQUIPMENT (HANKOOK OPTIMO) HAD FAILED INSIDE SIDEWALLS. THESE TIRES HAD TO BE REPLACED. ACCORDING TO YOUR WEBSITE, THERE HAD BEEN A HANKOOK TIRE RECALL IN 2010 AND VOLKSWAGON DID NOT ADVISE MYSELF OR OTHER CUSTOMERS ABOUT THE DANGERS OF THESE TIRES WHICH A SIMPLE GOOGLE SEARCH WOULD REVEAL HAS RESULTED IN NUMEROUS ACCIDENTS AND POTENTIAL ENDANGERMENT OF BOTH THEIR CUSTOMERS AND OTHER INDIVIDUALS. FOR THE SAKE OF MY FELLOW VW OWNERS, I DON'T KNOW HOW TO GET THROUGH TO VW THAT THEIR SILENCE ON THIS MATTER IS DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633531September 16, 2014
AIR BAGS
A CAR HIT ME WHEN I WAS STOP TRYING TO MAKE A LEFT HAND TURN. THEY HIT ME ON THE LEFT FRONT CORNER OF MY CAR . TOOK OUT MY FRONT END. MY AIR BAGS DID NOT GO OFF. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10633732September 16, 2014
ENGINE, ELECTRICAL SYSTEM
WAS BACKING OUT OF A PARKING SPACE AND THEN PLACING THE CAR INTO DRIVE. AS I PRESSED THE ACCELERATOR TO PULL AWAY, THE CAR STARTED SPUTTERING LIKE IT WANTED TO STALL OUT. IMMEDIATELY TOOK IT TO DEALER FOR SCAN AND NO CODES FOUND. CAR HAS DONE THIS SINCE AND NO CODES AGAIN. LAST INCIDENCE WAS LAST WEEK AND AS I PRESSED THE ACCELERATOR, THE CAR SPUTTERED SO I LEFT OFF THE GAS. UPON PRESSING THE GAS PEDAL AGAIN, CAR SHUT OFF AND THE BATTERY LIGHT ON THE CAR CAME ON. PLACED CAR IN PARK AND IT STARTED WITH NO INCIDENT FROM THERE. TOOK THE VEHICLE TO DEALERSHIP AND AGAIN NO CODES SO THEY WILL NOT REPAIR. I AM SCARED THIS CAR WILL SHUT OFF IN TRAFFIC LEAVING ME IN THE MIDDLE OF THE ROAD. STILL WAITING ON A DECISION FROM VWOA REGARDING THE SAFETY AND DRIVEABILITY OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633141September 15, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DRIVER'S SIDE REAR DOOR FAILED TO UNLOCK WITH THE REMOTE ACCESS OR MANUALLY. ALSO, THE DOOR FAILED TO OPEN MANUALLY WHEN THE HANDLE WAS PULLED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. UPDATED 7/14/15*CN THE CONSUMER STATED THE LEFT REAR DOOR WOULD NOT UNLOCK OR OPEN USING THE REMOTE, OR USING THE DRIVER'S SWITCH ON THE PANEL. ALSO, THE REAR DOOR COULD NT BE OPENED, EVEN WITH TRYING TO USE THE DOOR HANDLE. UPDATED 05/10/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633180September 15, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE TRAVELING ON I-96 WEST TRAVELING AT 70MPH THE SUNROOF WHICH WAS CLOSED AT THE TIME SUDDENLY EXPLODED SENDING SHARDS OF GLASS EVERYWHERE. IT SOUNDED LIKE A GUN WENT OFF IN THE VEHICLE. I WAS VERY FORTUNATE THAT THE SUNROOF CURTAIN WAS CLOSED AT THE TIME WHICH CONTAINED MOST OF THE GLASS SHARDS. THIS IS A SERIOUS ISSUE THAT SHOULD BE LOOKED INTO. THERE WAS NOBODY ELSE ON THE HIGHWAY AROUND ME SO THERE IS NO POSSIBILITY THAT THIS WAS A STONE OR OBJECT FROM ANOTHER VEHICLE. THE TEMPERATURE OUTSIDE WAS 92 DEGREES F AND I HAD THE DRIVERS SIDE WINDOW OPEN APPROXIMATELY 50%. THIS WAS A TERRIBLE EXPERIENCE THAT I WAS LUCKY TO WALK AWAY FROM WITHOUT PHYSICAL INJURY. HOWEVER, I WILL NOT DRIVE THIS CAR AGAIN WITHOUT AN EXPLANATION! VERY DANGEROUS CAR!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633219September 15, 2014
LATCHES/LOCKS/LINKAGES
PERSISTENT PROBLEM WITH DRIVER'S SIDE REAR DOOR LOCK - CANNOT ALWAYSLOCK/UNLOCK DOOR WITH FOB. ALSO SOMETIMES ALL DOORS WOULD LOCK WHEN YOU EXITED THE CAR, OTHER TIMES IT WOULD NOT. SOMETIMES THE FOB WOULD UNLOCK ALL DOORS OTHER TIMES ONLY THE DRIVER SIDE DOOR. A CHILD WAS SECURED IN THE BACK IN A CAR SEAT AND THE FOB SOULD NOT UNLOCK THE DOOR SO I COULD GET THE CHILD OUT - HAD TO USE THE DOOR ON THE OTHER SIDE OF THE CAR. DEALER REPLACED THE DOOR LOCKING MECHANISM ON THE REAR DOOR. SAME PROBLEM RE-DEVELOPED ON DRIVER SIDE FRONT DOOR AT 70,000 MILES - AGAIN DEALER REPLACED DOOR LOCK MECHANISM ON THAT DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633031September 14, 2014
ELECTRICAL SYSTEM
FUSE F16 MELTED IN ENGINE FUSE BOX DISABLING ALL RIGHT SIDE LIGHTS AND TURN SIGNALS. THIS IS A COMMON COMPLAINT AND ALSO SUBJECT TO RECALL ON 2009 TIGUANS. THIS IS THE SAME PROBLEM, A HARD-COATED FUSE SHOULD BE INSTALLED VIA A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632918September 13, 2014
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW ON DRIVER SIDE SOMETIMES ARE INOPERATIVE. THIS CAN BE BECAUSE OF WIRES INSIDE THE DRIVERS SIDE DOOR ARE TOO SHORT. CAN BE A PROBLEM IF IN AN EMERGENCY MY WINDOW MUST BE ROLLED DOWN. IF I'M TRAPPED, WHAT HAPPENS IF I CAN'T ROLL DOWN MY WINDOW TO GET OUT! ALSO, CEILING HEADLINER IS COMING DOWN. CAN NO LONGER SEE THROUGH MY REARVIEW MIRROR! THE HEADLINER LINER WAS CUT TOO SHORT SO I CAN'T FIX IT. PLEASE HELP. THANK YOU SO MUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632879September 12, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE BRAKES AND STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS REQUIRED ON THE STEERING WHEEL. THE CONTACT MENTIONED THAT THE BATTERY AND THE NO KEY WARNING LIGHTS ILLUMINATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY AND THE ALTERNATOR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632381September 11, 2014
ELECTRICAL SYSTEM
I WAS DRIVING ALONG WHEN THE RADIO MADE A POPPING NOISE. NOW IT NO LONGER WORKS AND I'VE LOST ALL ABILITIES TO USE MY HANDSFREE DIAL OR ANSWER FEATURES ON MY PHONE. RADIO NOW HAS A BLACK SCREEN AND WILL NOT POWER ON. THE LOSS OF HANDSFREE PHONE THROUGH MY RADIO IS A MAJOR SAFETY CONCERN AND HAVING IT WAS A CONTRIBUTING FACTOR WHEN I MADE THE PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632489September 11, 2014
ELECTRICAL SYSTEM
RADIO MADE A POP SOUND AND TURN OFF. HAS NOT POWER UP AGAIN. ALL FUSES ARE GOOD AND POWER TO RADIO IS GOOD. RADIO HAS A FLAW ACCORDING TO ALL THE COMPLAINTS BY VOLKSWAGEN OWNERS ONLINE. COULD BE A FIRE HAZARD. VW IS NOT DOING ANYTHING ABOUT THIS IF THE WARRANTY IS EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632154September 10, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING 15 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE COMING FROM THE BRAKES. THE DEALER STATED THAT THE BRAKES WERE FUNCTIONING NORMALLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632159September 10, 2014
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS A BURNING SMELL COMING FROM THE FRONT OF THE VEHICLE AS THE BATTERY LIGHT ILLUMINATED. THE CONTACT DISCOVERED THAT THE FUSE PANEL CAUGHT ON FIRE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR, THE HARNESS, AND THE FUSE PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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