Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10639467September 26, 2014
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF SHATTERED WHILE DRIVING IN THE COUNTRY, NO OTHER CARS NEARBY, NOTHING OVERHEAD, NO APPARENT REASON, IT JUST BLEW UP THROWING GLASS EVERYWHERE. LUCKILY MY 5 AND 6 YEAR OLD WERE NOT IN THE BACKSEAT :) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639475September 26, 2014
AIR BAGS, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
JUNE 2014 I BROUGHT MY 2014 JETTA SE TO THE DEALERSHIP TO HAVE IT LOOKED AT B/C THE AIRBAG LIGHT CAME ON & OTHER LIGHTS.THEY HAD MY CAR FOR A 1.5 WEEKS & CLAIMED THEY WERE WAITING ON A NEW CLOCK SPRING,FINALLY AFTER ME GETTING AGITATED THEY FIXED IT,THE CAR AT THE TIME ONLY HAD 2000 MILES ON IT.I WAS TOLD BY THE SERVICE DEPARTMENT IT WAS JUST A ELECTRICAL GLITCH AND IT'S BEEN FIXED.THEN AUGUST 19,2014,THE TRACTION CONTROL,TIRE PRESSURE,ETC LIGHTS CAME ON WHEN I WAS BACKING DOWN MY DRIVEWAY,I EMAILED THE SERVICE TECH ASKING IF I NEEDED AIR IN MY TIRES HE SAID NO TO THEN TURN THE CAR OFF AND TURN IT ON,THAT SHOULD RESOLVE THE PROBLEM.HE THEN SAID IF IT HAPPENS AGAIN TO DROP THE CAR OFF AT THE DEALERSHIP.SEPTEMBER 3,2014 THE LIGHTS CAME BACK ON AND THIS TIME I DEMANDED TO BRING MY CAR IN.MY BREAKS WERE SQUEAKING,ALL THE LIGHTS FROM BEFORE WHERE ON & THE BACK TIRES WERE MAKING SQUEALING NOISES,IT ONLY HAD 3750 MILES ON IT.THEY HAD MY CAR AGAIN OVER A WEEK AND CAME BACK WITH EXCUSES,THEY SAID THEY WERE WAITING FOR VW TO GIVE THEM THE SOFTWARE UPDATE, THEY HAVE 5 OTHER CARS THAT HAVE ALSO BEEN WAITING FOR THE UPDATE.AFTER ME YELLING AND EMAILING EVERYONE & GOING THERE MYSELF TO DEMAND MY CAR.THEY SAY VW HASN'T RELEASE THE UPDATE BUT THEY WILL DIAL IT INTO MY CAR.THIS IS A SERIOUS SAFETY CONCERN AND THEY ARE SITTING ON THE FIX.I THEN TOOK MY CAR TO ANOTHER DEALERSHIP,MEANWHILE THEY DELETED THE ERROR CODE SO THE TRACTION ETC LIGHTS ARE OFF.THE OTHER DEALERSHIP SAID THEY COULDN'T GIVE ME A LOANER CAR B/C VW WOULDN'T REIMBURSE THEM UNLESS THE CAR GAVE THEM AN ERROR.I TOLD THEM TO CALL VW AND GET THE ERROR,THEY TOLD ME THEY COULDN'T. I WOULD NEED TO DRIVE THE CAR UNTIL THE LIGHTS CAME BACK ON AND THEY COULD GET AN ERROR CODE FROM THE CAR.MEANWHILE A WEEK LATER I'M STILL TRYING TO FIND A DEALERSHIP IN ATLANTA WITH A LOANER CAR & CAN FIX MY DEFECTIVE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639294September 26, 2014
POWER TRAIN
THIS 2011 VW SPORTWAGEN TDI (DIESEL)WOULD EASILY STALL IN FIRST GEAR. SINCE THE FIRST TEST DRIVE WE WERE TOLD AT THE DEALERSHIP, THIS MANUAL TRANSMISSION TAKES GETTING USED TO. I HAVE A FRIEND WHO OWNS A 2011 GOLF TDI WITH A SIMILAR ISSUE. HOWEVER, EVEN THOUGH I BECAME MORE ACCUSTOMED TO DRIVING IT, I WOULD STILL STALL IN FIRST GEAR...SOMETIMES IN INTERSECTIONS. I MENTIONED THIS TO THE SERVICE ADVISOR, DURING SEVERAL SERVICE VISITS AND I WAS TOLD IT WAS JUST THE WAY THESE CARS ARE. EVERY TIME A SERVICE ADVISOR WOULD TEST DRIVE MY CAR THEY'D STALL IT. THEY NEVER LOOKED INTO IT. AT 89,000 THE DUAL MASS FLYWHEEL HAD TO BE REPLACED. AT THIS POINT THE CAR WAS OUT OF WARRANTY. I WENT TO AND INDEPENDENT MECHANIC (THAT I TRUSTED)AND ASKED HIM TO NOT ONLY REPLACE THE DUAL MASS FLYWHEEL, BUT THE CLUTCH PLATE AND THROW OUT BEARING AS WELL. HE SAID THE CLUTCH PLATE AND THROW OUT BEARING LOOKED FINE. I SAID SINCE WE HAVE THIS APART I DON'T WANT TO TAKE ANY CHANCES. SINCE REPLACING THE PARTS WITH ORIGINAL VW PARTS IT DRIVES LIKE A NORMAL MANUAL TRANSMISSION CAR SHOULD...I NO LONGER STALL THIS CAR IN 1ST GEAR. ONE CAN CHECK ON LINE AND SEE OTHER PEOPLE ARE HAVING SIMILAR PROBLEMS. BESIDES THE EXPENSE IT IS ALSO DANGEROUS. I'M SURPRISED THERE ISN'T A RECALL ON THIS ISSUE. ON SEPTEMBER 19TH I SPOKE TO THE SERVICE MANAGER AT FLYNN VW, AND ASKED HIS ADVICE ABOUT DEALING WITH VW AND HE REITERATED THAT THE MANUAL TRANSMISSIONS ON THE DIESELS (TDI) WERE LIKE THAT. HE STATED HE STILL STALLS WHEN DRIVING THE DIESEL VWS. HOWEVER HE SAID THE GAS ENGINES DIDN'T SEEM TO STALL LIKE THE DIESELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638893September 25, 2014
FUEL/PROPULSION SYSTEM, POWER TRAIN
DRIVING ON I-5 SOUTHBOUND IN OUR 2011 VW JETTA TDI; MY CAR DROPPED HORSE POWER AND THE GLOW PLUG LIGHT STARTED BLINKING. THE CAR DID NOT SHUT OFF, BUT THE HORSE POWER WAS CUT SIGNIFICANTLY. WE STOPPED AT THE NEXT INTERCHANGE 6 MILES AWAY AND CALLED VW. THEY SAID IT SHOULD BE LOOKED AT AND SCHEDULED AN APPOINTMENT FOR THE NEXT MONDAY. I TURNED THE CAR OFF. IT RESTARTED AND THE GLOW PLUG LIGHT WAS NOT ON. CAR FUNCTIONED NORMALLY ON THE DRIVE HOME (35 MILES). I TOOK THE CAR TO THE DEALERSHIP ON MONDAY AND THEY RAN SOME TESTS. THE HPFP ON THE ENGINE WAS OUT. IT SOUNDS LIKE IT IS A KNOWN ISSUE. IT IS COVERED BY MY 60 POWER TRAIN WARRANTY. BUT MY CAR ONLY HAS 34,000 MILES. IT SOUNDS LIKE THERE ARE QUITE A FEW ISSUES ON THIS TYPE OF TDI WITH THE HPFP. IS THIS SOMETHING THE NTSB WILL BE INVESTIGATING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639025September 25, 2014
FUEL/PROPULSION SYSTEM
WHILE DRIVING 60 MPH ON HIGHWAY 95 IN NEEDLES CALIFORNIA THE GLOW PLUG LIGHT CAME ON AND BEGAN TO FLASH. CRUISE CONTROL DISABLED AND THE SPEED OF THE VEHICLE BEGAN TO DECREASE. NO POWER COULD BE FELT WHEN PRESSING THE ACCELERATOR PEDAL AND THE ENGINE RPM BEGAN TO FALL. VEHICLE WAS PLACED INTO NEUTRAL AND COASTED TO SIDE OF THE ROAD. AFTER COMPLETE SHUTDOWN THE VEHICLE WOULD NOT RESTART, UNABLE TO DRIVE. HAD VEHICLE TOWED BY AAA TO THE NEAREST VW DEALER IN HENDERSON NEVADA AND PROBLEM WAS DIAGNOSED AS HIGH PRESSURE FUEL PUMP FAILURE (HPFP). FUEL PUMP WAS DAMAGED AND METAL DEBRIS FROM THE PUMP WAS SENT INTO THE FUEL DELIVERY SYSTEM AND RETURNED TO THE FUEL TANK. ALL FUEL RELATED PARTS WILL REQUIRE REPLACEMENT AND/OR CLEANING TO REMOVE DEBRIS. THE VEHICLE REQUIRED PARTS THAT TOOK APPROX 3 DAYS TO OBTAIN AND ADDITIONAL DAYS TO COMPLETE THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639019September 25, 2014
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
THE TOUCHSCREEN RADIO (MODEL RCD-510, MANUFACTURED BY DELPHI AND UTILIZED IN VARIOUS 2010-2011 MODEL VWS) HAD FAILED COMPLETELY. IT IS ACTING AS IF NO POWER IS GOING TO THE UNIT. ALL FUSES WERE CHECKED AND THEY ARE FUNCTIONAL. ALL BLUETOOTH AND HANDS-FREE CAPABILITIES, WHICH WERE BUILT INTO THE STEREO SYSTEM, NO LONGER FUNCTION. ANY USE OF A PHONE WHILE DRIVING REQUIRES THE USE OF HANDS, WHICH IS ILLEGAL IN MANY STATES THROUGHOUT THE US. OTHERWISE, PULLING OFF OF THE ROAD TO PLACE/RECEIVE PHONE CALLS PUTS THE DRIVER AT INCREASED RISK OF BEING STRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639192September 25, 2014
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE WILL STALL GOING FROM REVERSE TO DRIVE OR FROM PARK TO DRIVE. ALSO FROM WHILE ACCELERATING THERE IS SPUTTERING THAT I NEED TO RELEASE THE ACCELERATOR AND THEN APPLY AGAIN TO KEEP IT FROM STALLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638712September 24, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE JERKED, THE EPC WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE MASS AIR FLOW SYSTEM FAILED. THE DEALER PREVIOUSLY REPLACED THE MASS AIR FLOW SYSTEM DUE TO THE CHECK ENGINE INDICATOR ILLUMINATING, BUT THE FAILURE PERSISTED. THE TECHNICIAN STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638291September 23, 2014
ENGINE, UNKNOWN OR OTHER
JUST CHECKING MY VIN TO COMPARE MY OWN RESEARCH WITH MY IMMOBILIZED VEHICLE TO THE RESULTS I RECEIVE FROM THIS SITE BECAUSE I'M NOT SURE WHO CAN OR IS WILLING TO HELP ME ANSWER MY QUESTIONS OTHER THAN THE ACTUAL PERSON IN CHARGE AT THE SPECIFIC DEPARTMENT OF A COMPANY THAT I HAVE QUESTIONS WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638305September 23, 2014
ELECTRICAL SYSTEM
WAS SLOWING TO MAKE LEFT HAND TURN, HEARD A POP AND THE RADIO WENT DEAD. FUSE IS FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638405September 23, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS IDLING AND ATTEMPTING TO ACCELERATE, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638430September 23, 2014
ENGINE
DRIVING VEHICLE ON SOUTH BOUND I-5 GOING 60MPH RIGHT OUTSIDE OF THE TACOMA DOME IN FAR LEFT LANE WHEN VEHICLE SUDDENLY STARTED FLASHING ENGINE LIGHT AND ENGINE DIED AT THE SAME TIME. I HAD MULTIPLE VEHICLES SCREECHING TO A STOP RIGHT ON I-5 AND HONKING AT ME, ALMOST HITTING ME, BARELY MISSING ME. I ALMOST DIED. NO SHOULDER TO GET OFF ON. ENGINE LIGHT THEN WENT OFF. I SAT IN MY CAR FOR SEVERAL MINUTES CRYING, SHAKING AND THEN TRIED STARTING CAR AGAIN. CAR BARELY STARTED, ABLE TO GET OFF TO THE SIDE OF THE ROAD, BUT CAR WAS SHAKING AND JUMPING TO THE SIDE OF THE ROAD. LARSON'S VOLKSWAGEN DEALERSHIP IS CHARGING ME $480 AND SAYS THIS HAPPENED DUE TO "FAILURE IN IGNITION COIL PACK A" I ALMOST DIED, WHY IS THERE NOT A RECALL ON THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638468September 23, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES, AIR BAGS, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HEADLINER FABRIC DETACHED, WHICH DISTORTED THE CONTACT'S VISION WHENEVER THE VEHICLE WAS BEING DRIVEN. IN ADDITION, THE DOORS WOULD ONLY UNLOCK MANUALLY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY AND THE HORN WOULD NOT ACTIVATE WHEN ENGAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638563September 23, 2014
STRUCTURE:BODY
MY CLEAR COAT BEGAN PEELING LAST YEAR, I MADE THE MISTAKE OF WAITING TO DISCUSS IT WITH VOLKSWAGEN UNTIL THIS YEAR, NOW THEY ARE SAYING MY WARRANTY HAS EXPIRED WHICH WE HAD BOUGHT THE 6 YEAR PLAN AND THAT THE CLEAR COAT IS NOT THEIR ISSUE ANYMORE PLUS A SPOT ON MY REAR FENDER IS DARKENING EVERY TIME I WASH MY CAR. I'VE SPOKEN WITH 4 SEPARATE BODY SHOPS AND ALL OF THEM HAVE SAID THAT BOTH ISSUES ARE IN FACT A MANUFACTURE ISSUE AND THAT I NEED TO GO BACK AND KEEP TRYING TO GET THEM TO ACKNOWLEDGE THE FAULT. A SIMPLE GOOGLE SEARCH WILL BRING UP SEVERAL VOLKSWAGEN OWNERS WITH THE SAME ISSUE AND SAME YEAR MODEL, I'VE FOUND ONLY ONE THAT WAS SUCCESSFUL IN GETTING THEIR CAR FIXED. I HOPE THAT MY STORY HELPS OTHERS, BECAUSE THEY ARE BASICALLY JUST IGNORING IT WITH ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637969September 22, 2014
UNKNOWN OR OTHER
REAR TRUNK LIGHT WORKS INTERMITTENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637970September 22, 2014
UNKNOWN OR OTHER
VERY MUSTY SMELL IN VEHICLE WHEN THE A/C IS RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638107September 22, 2014
AIR BAGS
I WAS DRIVING MY CHILDREN TO SCHOOL IN THE MORNING. THEY WERE DOING CONSTRUCTION ON THE ROADS AROUND MY HOUSE AND ALL THE SEWER CAPS WERE EXPOSED. THEY ARE RE-PAVING ALL THE STREETS. I BARELY CLIPPED ONE AND MY DRIVER SIDE "SIDE" AIRBAGS (HEADLINER AIR BAGS AND THE DRIVER SEAT SIDE AIRBAGS) DEPLOYED FOR NO REASON. THERE WAS NO COLLISION, NO IMPACT. I BARELY CLIPPED THE SEWER CAP AND I'M NOT EVEN POSITIVE THE AIRBAG DEPLOYMENT OCCURRED AT THE SAME TIME. VWOA IS CURRENTLY INVESTIGATING BUT AFTER READING ABOUT AIR BAG DEPLOYMENTS FOR SOME TIME NOW, I CAN'T IMAGING THAT RUNNING OVER A SEWER COVER AT 15 MPH AND BARELY CLIPPING IT WOULD BE ENOUGH TO DEPLOY THE SIDE AIR BAGS. LUCKILY I WAS ABLE TO STOP THE CAR AND GET IT TO SIDE OF THE ROAD WITHOUT INJURING MYSELF OR ANYONE ELSE. IT WAS A VERY SCARY SITUATION. STILL WAITING TO HEAR THE OUTCOME FROM VW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637818September 21, 2014
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE LATCH ON THE DRIVER SIDE HAS BECOME LOOSE. AS I WAS DRIVING OVER SPEED BUMPS, I NOTICED THE DOOR WOULD RATTLE HARD. I PULLED TO THE SIDE AND NOTICED THE LATCH ATTACHED TO THE CAR WAS LOOSE. I TIGHTENED UP THE SCREWS AND THE DOOR WAS ABLE TO CLOSE TIGHTLY AGAIN. A FEW WEEKS LATER, THE PROBLEM HAS OCCURRED AGAIN. I TIGHTEN THE SCREWS, BUT THIS TIME, THE DOOR CANNOT CLOSE FULLY. THIS IS WORRISOME, BECAUSE WHAT IF THE DOOR SWINGS OPEN AS I AM DRIVING? THIS IS A MAJOR SAFETY CONCERN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637831September 21, 2014
ELECTRICAL SYSTEM
LOST POWER TO DRIVERS SIDE DOOR. I CAN'T GET WINDOW, LOCK, DOOR LIGHT TO OPERATE ALSO NO INTERIOR LIGHTS ON WITH DOOR OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637527September 19, 2014
FUEL/PROPULSION SYSTEM, ENGINE
ON MY WAY HOME FROM WORK I WAS CRUISING DOWN AT THE INTERSTATE WITH THE CAR ON CRUISE CONTROL. EVERYTHING WAS FINE THE FIRST 45 MINUTES OF DRIVING THEN ALL OF A SUDDEN MY GLOWPLUG LIGHT ILLUMINATED AND STARTED FLASHING MEANING ENGINE MALFUNCTION. MY VEHICLE STARTED LOSING SPEED ALL OF A SUDDEN ON THE INTERSTATE WHICH COULD HAVE EASILY CAUSED A CRASH. LUCKILY I PULLED THE VEHICLE OVER ON THE SIDE OF THE ROAD AND THE VEHICLE JUST STALLED OUT ON ME. NOW VOLKSWAGEN IS SAYING THE HIGH PRESSURE FUEL PUMP SENT METAL SHARDS INTO THE FUEL SYSTEM AND IT ALL NEEDS REPLACED AND THEY WILL CHARGE ME 8000 DOLLARS. I CANNOT BE BLAMED FOR THE FAILURE OF A FUEL PUMP ON A CAR WITH 40000 MILES.I NEVER ALLOW THE TANK TO GO BELOW 1/4 OF A TANK. THERE HAVE MULTIPLE REPORTS OF PEOPLES HIGH PRESSURE FUEL PUMP GOING OUT AND SENDING METAL SHARDS INTO THE FUEL SYSTEM. THIS IS VERY DANGEROUS AND COULD GET SOMEONE VERY HURT OR COULD POSSIBLY RESULT IN DEATH. SOMETHING NEEDS TO BE DONE ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta