Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10641607October 6, 2014
ENGINE
AFTER IDLING FOR APPROX 5 MINUTES ON A HOT AFTERNOON (95F), I TRIED TO ACCELERATE THE VEHICLE AND IMMEDIATELY FELT A SPUTTERING FROM THE ENGINE. THE ENGINE LIGHT CAME ON AND THEN THE EPC LIGHT; THE VEHICLE STARTED TO LOSE POWER. AFTER TURNING OFF THE ENGINE FOR A FEW MINUTES AND RESTARTING, THE VEHICLE WAS STILL SPUTTERING HOWEVER WE WERE ABLE TO DRIVE IT HOME APPROX 10 MILES ON A CITY STREET. THE VEHICLE WOULD NOT ACCELERATE OVER 20 MPH. AFTER TAKING TO THE DEALERSHIP THEY ADVISED THAT AN ENGINE COIL HAD FAILED AND NEEDED TO BE REPLACED. THE INCIDENT OCCURRED AGAIN 5 MONTHS LATER WITH THE SAME CONCLUSION FROM THE MECHANIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641765October 6, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY
SUNROOF WOULD OPEN AND CLOSE AT RANDOM, HAD THAT FIXED WHILE UNDER WARRANTY. NOW THE REAR DRIVERS SIDE DOOR WILL NOT LOCK AND THE ALARM WILL NOT TURN ON. THIS IS A SAFETY ISSUE AS WELL AS A THEFT ISSUE AND APPEARS ITS PRETTY COMMON DUE TO PREVIOUS VW THREADS. AT $400 REPAIR COSTS AND VW KNOWING THIS IS AN ISSUE, I FEEL THIS SHOULD BE ELEVATED TO A RECALL STATUS AND NOT CHARGEABLE TO OWNERS. PLEASE HELP ME/US, I CANT AFFORD THE REPAIR!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641783October 6, 2014
ELECTRICAL SYSTEM
WHILE DRIVING HEARD A POP AND TOUCH SCREEN RADIO WENT DEAD ALL FUSES TEST GOOD AND ALSO LOST ALL BLUETOOTH CAPABILITIES. A RHYTHMIC FEEDBACK WAS THEN AUDIBLE IN SPEAKERS AND WOULD NOT STOP WITH CAR TURNED OFF HAD TO REMOVE FUSE TO STOP THE FEEDBACK NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641821October 6, 2014
FUEL/PROPULSION SYSTEM, ENGINE
PURCHASED THIS CAR NEW IN 2011. VW FIXED THE FUEL EXHAUST PORTS. ENGINE LIGHT CAME ON AGAIN AND DEALER STATED THAT THE PARTICULATE FILTER AND CATALYTIC CONVERTER BOTH NEEDED TO BE REPLACED. ALSO WARNED THAT THE FUEL PUMP HAD SERIOUS ISSUES. I HAD ONE YEAR LEFT TO PAY THIS CAR OFF, IT HAD 90K MILES ON IT AND I HAD TO TURN IT IN. HOW CAN THEY GET AWAY WITH SELLING A BRAND NEW CAR FOR $28K TO HAVE IT CRAP OUT WITH NO REPERCUSSIONS LIKE THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641394October 4, 2014
ELECTRICAL SYSTEM
WHILE PULLING INTO INTERSECTION, IGNITION QUIT. TOW TRUCK DRIVER RESTARTED VEHICLE. DEALER FOUND FAULT WITH ELECTRONIC IGNITION. REPLACED IGNITION SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641425October 4, 2014
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
ELECTRICAL PROBLEMS HAVE BEEN ABUNDANT IN THIS VEHICLE STARTING IN 2012. DRIVER SIDE DOOR LOCKS WORK RANDOMLY. THE CAR RESPONDS TO THE KEYS RANDOMLY EVEN WITH A NEW BATTERY. ALARM WILL SOUND WHEN IT FAILS TO RESPOND TO KEY. OVER THE LAST YEAR LIGHTS GO OUT MONTHLY. SHIFTER ELECTRONICS FAILED. REPAIRED IN JUNE 2014. MECHANIC HAD NO IDEA WHY IT WOULD GO OUT WHICH WAS CAUSE FOR MY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641422October 4, 2014
FUEL/PROPULSION SYSTEM, ENGINE
DRIVING ALONG THE ROAD AND COOLANT SUDDENLY FLUSHED OUT OF CAR. WATER PUMP HAD TO BE REPLACED ALONG WITH TIMING BELT. OIL LEAKS IN MULTIPLE PLACES ARE STARTING TO APPEAR. I WONDERED WHY I WAS GOING THROUGH SO MUCH OIL. MECHANIC ALERTED ME TO THE POOR DESIGN AND BUILD AND TOLD ME TO CHECK OF OPEN RECALLS AND SIMILAR PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641199October 3, 2014
ENGINE
THE WATER PUMP FAILED AT APPROXIMATELY 70 MPH. THE IMPELLER CAME OFF OF THE SHAFT INSIDE OF THE PUMP BECAUSE OF A POOR DESIGN(PLASTIC). THIS CAUSED THE VEHICLE TO OVERHEAT. WENT AHEAD AND HAD THE TIMING BELT DONE ALSO. COST OF REPAIR WAS $1131.87. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641195October 3, 2014
POWER TRAIN
THE TURBOCHARGER FAILED AT LOW SPEED. THERE WAS A LOUD WHINING/HOWLING SOUND. THE COST OF REPAIR WAS $2,566.64. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640806October 2, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
IN 2011, THE RIGHT REAR DOOR STOPPED LOCKING. WHEN I WOULD TRY TO LOCK THE DOOR BOTH WITH THE INTERNAL LOCK SWITCH AND THE FOB, THE DOOR WOULD NOT LOCK. IT ALSO WOULD NOT CHIRP TO LET ME KNOW THAT ALL THE DOORS WERE LOCKED AND THE ALARM WAS SET. LOCKING THE DOOR WITH THE FOB DOES SET THE ALARM, HOWEVER YOU CAN OPEN THE REAR DOOR AND THE ALARM GOES OFF. IN SEPTEMBER OF 2014 THE LEFT REAR DOOR STOPPED LOCKING AS WELL...IT HAS THE EXACT SAME ISSUES AS THE RIGHT REAR DOOR NOT LOCKING...HOWEVER, IT IS SO FAR SOMEWHAT INTERMITTENT AND SOMETIMES WILL NOT OPEN AT ALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640428October 1, 2014
ENGINE, POWER TRAIN
THE VEHICLE TENDS TO STUTTER, LURCH, OR HESITATE AT LOW SPEEDS. THIS HAS CAUSED SEVERAL DANGEROUS SITUATIONS WHEN ATTEMPTING TO ACCELERATE INTO ANOTHER LANE OR ONTO THE ROAD FROM A DRIVEWAY. THE DEALER HAS INFORMED ME THAT THIS IS NORMAL BEHAVIOR FOR THEDSG TRANSMISSION AND THERE IS NO FIX. AN INTERNET SEARCH SHOWS THAT MANY OTHER DRIVERS HAVE EXPERIENCED THIS PROBLEM. I CANNOT BELIEVE THAT THIS IS "NORMAL" PERFORMANCE, AND I AM CONCERNED ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640479October 1, 2014
SERVICE BRAKES
I REPLACED THE BRAKE PADS ON THE ABOVE DESCRIBED VW. FOR MORE COMPLETENESS IT IS A VW JETTA 2009 SPORTWAGEN, TDI (DIESEL). THE 4 FRONT BRAKE PAD THICKNESSES WERE ABOUT 3/16", THE 4 REAR BRAKE PAD THICKNESSES WERE 1/16". THIS IS VERY UNUSUAL. ALL CARS THAT I HAVE OWNED ETC. EXPERIENCE FASTER FRONT PAD WEAR THAN REAR PAD WEAR. THIS IS ALSO WHAT VW EXPECTS AS THEY HAVE THE ELECTRONIC WEAR SENSOR ON THE FRONT BRAKE PAD. I BELIEVE THAT THIS MAY BE CAUSED BY A DEFECTIVE PROPORTIONING VALVE OR BY A TOO SOFT PAD MATERIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640654October 1, 2014
FUEL/PROPULSION SYSTEM, POWER TRAIN
PURCHASED A 2010 JETTA SPORTWAGEN TDI IN 2012. PRE-CERTIFIED 2 YEARS OR 24000 MILES. HAD THE ROUTINE MAINTENANCE DONE AS REQUIRED AND SUGGESTED. AUGUST 2014, I PAID $600 TO HAVE THE ROUTINE MAINTENANCE DONE. SEPTEMBER 2014, MY CAR IS DEAD. AS I WAS DRIVING UP A HILL AT 55 MPH MY CHECK ENGINE LIGHT CAME ON AND I LOST POWER. WASN'T SURE I WAS GOING TO MAKE IT HOME. LUCKILY I DID. HIGH PRESSURE PUMP WENT BAD, METAL SHAVINGS FOUND, CLEARLY A DESIGN / ENGINEERING ISSUE. I HAVE SEEN SEVERAL ISSUES WITH THIS ON THE INTERNET. VEHICLE NEEDS TO BE RECALLED. FIRST ESTIMATE IS 5000-6000, I HAVE TAKEN IT TO THE DEALER, SO THE SERVICE DEPT CAN TELL ME WHAT IS WRONG. I AM SURE THEY WILL CHARGE MORE. WORST PART IS I AM 7000 MILES OVER AND DO NOT QUALIFY FOR THE PRE CERT COVERAGE ANYMORE. WORST INVESTMENT EVER! VW SHOULD BE ASHAMED TO NOT HAVE HAD DUE DILIGENCE AND RECALLED FOR THIS ISSUE. THIS MAY COST SOMEONE ELSE THEIR LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640658October 1, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE WIRING HARNESS OF THE DRIVER'S DOOR FAILED, WHICH PREVENTS THE LEFT TURN SIGNAL, WINDOWS, DOOR LOCKS AND GAS FILL DOOR FROM FUNCTIONING. THE CAR BECOMES UNSAFE SINCE THE LEFT SIGNAL WILL NOT WORK AND THE WINDOW WILL NOT OPERATE SO THE DRIVER CAN DO A MANUAL SIGNAL. VW HAS ISSUED A SERVICE BULLETIN ON THE ISSUE STATING THAT THE ORIGINAL WIRING HARNESS IS TOO SHORT AND BREAKS CAUSING THIS ISSUE, BUT THEY REFUSE TO RECALL THE CAR AND FIX THE PROBLEM. A CLASS ACTION LAWSUIT HAS BEEN FILED ON THIS ISSUE, AND IS CLOSE TO SETTLEMENT, BUT WILL ONLY COVER CARS LESS THAN 8.5 YEARS OLD. MOST OF THE CARS EFFECTED BY THIS ISSUE, 2005 AND 2006 MODEL YEARS, ARE OLDER THAN 8.5 YEARS SO VW WILL NOT FIX THEM. THE FOLLOWING YOUTUBE VIDEO DEMONSTRATES ALL OF THESE ISSUES, PLEASE VIEW IT FOR FULL DETAILS: WWW.YOUTUBE.COM/WATCH?V=P1EQ5XL-ZPM THE FOLLOWING WEB SITE HAS INFORMATION ON THE CLASS ACTION LAW SUIT: HTTP://WWW.WIRINGHARNESSSETTLEMENT.COM/ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640066September 30, 2014
UNKNOWN OR OTHER
THE DRIVER SIDE WINDOW DOES NOT STAY UP WHEN AUTOMATICALLY ROLLED UP FROM WINDOW BUTTON OR FROM LOCKING CAR USING KEY IN DRIVER SIDE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640196September 30, 2014
SERVICE BRAKES
I WAS STOPPED AT A RED LIGHT HEADED UP HILL. THE LIGHT TURNED GREEN I RELEASED THE BRAKES & CLUTCH WHILE PUSHING THE GAS PEDAL. MUCH TO MY SURPRISE THIS KILLED THE ENGINE. (I HAVE DRIVEN STICKS SHIFTS FOR 50 YEARS.) THE CAR STOPPED ABRUPTLY. THE CAR BEHIND ME HAVING SEEN MY BRAKE LIGHTS GO OFF AND MY CAR BEGIN TO MOVE HAD TO SLAM ON HIS BRAKES TO AVOID HITTING ME. HIS HONKING AND RUDE GESTURES WERE NOT NECESSARY, BUT UNDERSTANDABLE. WE WERE PROBABLY BOTH CURSING, I KNOW I WAS. COMPLAINING TO THE DEALER I WAS AMAZED TO LEARN IT WAS SUPPOSED TO DO THIS! IN ADDITION, SINCE THE THEN I HAVE FIGURED OUT THAT IF ONE SETS THE HANDBRAKE TO SOON THE ELECTRONICS WILL EVENTUALLY RELEASE THE HYDRAULIC PRESSURE AND THE PARKING BRAKE WHICH HAD BEEN PULLED TO THE FULL EXTENT OF ITS TRAVEL NOW HAS SEVERAL MORE CLICKS LEFT TO GO AND IS NOT FULLY SET. WE LEARNED THIS WHEN THE UNOCCUPIED CAR ROLLED DOWN THE DRIVEWAY INTO A TREE ACROSS THE STREET. WE WERE NOT PLEASED. (VW OF AMERICA, HOWEVER, WAS NOT CONCERNED.) TO REALLY KEEP US GUESSING THIS "FEATURE" DOES NOT CONSISTENTLY ACTIVATE - THERE IS A RANGE OF DEGREES OF SLOPE WHERE IT MAY OR MAY NOT COME INTO PLAY. HAVING IT NOT HOLD WHEN ONE EXPECTS IT TO HAS CAUSED MINOR DAMAGE AND SEVERAL MORE CLOSE CALLS. VWOA WILL NOT ALLOW DEALERS TO DEACTIVATE. TRYING TO REPLACE THE CAR WITH SOMETHING MORE DRIVABLE I HAVE LEARNED THIS HAS BECOME A WIDESPREAD CURSE ON MANY NEWER VEHICLES, EVEN THOSE WITH AUTOMATIC TRANSMISSIONS. THIS IDEA IS NOT ONLY WRONG IT IS WRONG-HEADED. HOW IN GOD'S NAME CAN A DELIBERATE BRAKE MALFUNCTION BE PALMED OFF AS A "SAFETY FEATURE". AND IF THERE ARE PEOPLE SO INCOMPETENT AS TO NEED OR WANT THIS, WHY MUST THE REST OF US BE PLAGUED WITH IT. LIKE MOST ANSWERS TO ANY QUESTION NO ONE HAS ASKED IT IS WRONG. IT IS WRONG AND DANGEROUS. AND IN CASE YOU HADN'T NOTICED, ANNOYING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640258September 30, 2014
AIR BAGS
THIS VEHICLE HAS NEVER BEEN INVOLVED IN AN ACCIDENT, VEHICLE DRIVEN BY 22 YEAR OLD DAUGHTER FOR COLLEGE. 02/05/13, 9332 MILES, AIRBAG SYSTEM WARNING LAMP CAME ON, DEALER REPLACED PASSENGER "SIDE" AIRBAG, CONNECTORS AND WIRES REPAIRED. 06/03/14, 17,960 MILES, AIRBAG SYSTEM WARNING LAMP CAME ON, DEALER CLEARED FAILURE CODE. 06/24/14, 18,520 MILES, AIRBAG SYSTEM WARNING LAMP CAME ON, DEALER REPLACED PASSENGER "FRONT" AIRBAG. 08/12/14, 19,785 MILES, AIRBAG SYSTEM WARNING LAMP CAME ON, DEALER REPLACED PASSENGER "FRONT" AIRBAG AND REPAIRED/MODIFIED WIRING HARNESS. 09/03/14, 20,750 MILES, AIRBAG SYSTEM WARNING LAMP CAME ON, DEALER RAN NEW WIRES FOR T5 CONNECTOR. 09/26/14, 21,870 MILES, AIRBAG SYSTEM WARNING LAMP CAME ON, PROBLEM HAS NOT BEEN DIAGNOSED NET. CONSIDERING REPLACING THIS VEHICLE AS I DON'T BELIEVE IT IS SAFE FOR MY DAUGHTER TO DRIVE DUE TO FAULTY ENGINEERING OF THE AIRBAG CONTROL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640313September 30, 2014
ENGINE
CHECK ENGINE LIGHT CAME ON. TOOK CAR TO HAVE CHECKED AT ADVANCE AUTO. TECHNICIAN FOUND FAULT FAILURE CAM SHAFT POSITIONING SENSOR. CAR TAKEN TO VW DEALERSHIP, TOLD IT WAS THE TIMING BELT, ESTIMATE REPAIR $2700 NOT GUARANTEE THAT WOULD FIX THE PROBLEM. TOTAL ENGINE REPLACEMENT $6400. TIMING BELT SHOULD NOT FAIL ON A CAR WITH 109K MILES, CAR HAS BEEN KEEP ON ROUTINE MAINTENANCE SINCE PURCHASED 5 YEARS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639504September 27, 2014
FUEL/PROPULSION SYSTEM
SEVERAL LIGHTS DISPLAYED ON THE DASH PRECEDED BY A RATTLING NOISE IN THE ENGINE. THE CAR LOST POWER, STALLED AND WAS ABLE TO START ENOUGH TO DRIVE TO THE SHOULDER, AT WHICH POINT IT DIED COMPLETELY. WAS TOWED TO THE DEALERSHIP AND THE HPFP HAD FAILED AND WAS CONTAMINATED WITH METAL SHAVINGS. TOTAL REBUILD OF THE HPPFP. THE HPFP FAILED AGAIN AT 31,8883, THIS TIME WITH NO WARNING EXCEPT A CHECK ENGINE LIGHT FOLLOWED BY A COMPLETE LOSS OF POWER. THE CAR WAS TRAVELING AT 75 MPH IN THE FAST LANE OF I-80. WAS AGAIN TOWED TO DEALERSHIP AND REPAIRED. THEY SAID A BOLT FAILED AND THE SYSTEM WAS AGAIN REBUILT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639536September 27, 2014
FUEL/PROPULSION SYSTEM
FUEL TANK FILLER DOOR WILL NOT OPEN. DEFECT IN LOCKING AND RELEASE MECHANISM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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