Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10632285September 10, 2014
FUEL/PROPULSION SYSTEM
WHILE DRIVING MY 2009 JETTA SPORTWAGON TDI ON A 3-LANE ARTERIAL, THE ENGINE BEGAN TO SPUTTER AND AT THE SAME TIME THE GLOW PLUG DASHBOARD LIGHT BEGAN FLASHING. WITHIN 5 SECONDS THE ENGINE STALLED COMPLETELY AND WOULD NOT RESTART, LEAVING THE CAR DISABLED IN THE MIDDLE OF THE LANE. AN INDEPENDENT REPAIR SHOP DISCOVERED THAT THE HIGH PRESSURE FUEL PUMP (HPFP) HAD SHATTERED AND SENT SHARDS OF METAL DOWNSTREAM THROUGH THE FUEL SYSTEM. THOSE SHARDS IN TURN DAMAGED THE FUEL LINES AND FUEL INJECTORS. THE INDEPENDENT REPAIR SHOP WAS UNABLE TO SECURE A REPLACEMENT PART FOR THE HPFP FROM ITS USUAL SOURCES AND CONTACTED THE LOCAL VOLKSWAGEN DEALER. THE VW DEALER WOULD NOT SELL THE PART TO THE INDEPENDENT SHOP BUT INDICATED THAT VOLKSWAGEN WOULD REPAIR THE PROBLEM AT NO COST EVEN THOUGH THE CAR WAS NO LONGER UNDER FACTORY WARRANTY. WHEN I SPOKE TO THE PARTS MANAGER AT THE VW DEALER, SHE INDICATED THAT HPFP FAILURE WAS A KNOWN BUT UNCOMMON PROBLEM AND THAT SHE SAW CARS WHERE THIS HAD HAPPENED "ABOUT 10 OR 12 TIMES A YEAR." WHEN I HAD THE CAR TOWED TO THE DEALERSHIP AND SPOKE TO THE SERVICE MANAGER, HOWEVER, HE SAID THAT MY CAR WAS THE 7TH OR 8TH CAR ON HIS REPAIR FLOOR AT THAT TIME WITH A FAILED HPFP, AND THAT HE HAD BEEN SEEING "ABOUT 15 TO 20 CARS A MONTH" WITH THIS PROBLEM. HE SAID THAT SOME OF THEM HAD PROBABLY FAILED DUE TO MISFUELING, BUT THAT OTHERS FAILED FOR NO APPARENT REASON. HE SAID IT WAS PROBABLY DUE TO A SLIGHTLY DIFFERENT DIESEL FORMULATION IN THE US VS. IN EUROPE. WHEN I PICKED UP THE REPAIRED CAR TWO WEEKS LATER, I ASKED THE SERVICE MANAGER IF THERE WAS ANY EVIDENCE OF MISFUELING IN MY CAR AND HE SAID "NO." I ASKED HOW MANY HPFP FAILURES HE HAD SEEN SINCE I DROPPED MY CAR OFF AND HE SAID "YOU DON'T WANNA KNOW, PROBABLY A DOZEN." HE ALSO SAID HE HAD RECENTLY BECOME AWARE OF HPFP FAILURES HAPPENING EVEN ON VEHICLES WITH PREVIOUS HPFP REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632336September 10, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING HOME ON I-4 THE EVENING OF SEP 10, 2014 AND HEARD A LOUD POP/GUNSHOT SOUND FROM THE SUNROOF, THEN STARTED HEARING GLASS DEBRIS BLOWING OFF THE CAR. IT WAS QUITE A SHOCK TO BOTH MYSELF AND GIRLFRIEND IN THE MOMENT. LUCKILY, I HAD THE SUNROOF INTERIOR COVER CLOSED SO IT DID NOT FALL INTO THE CAR WHILE WE WERE DRIVING. I DID NOT STOP AS I WASN'T SURE IF IT WAS SAFE, BUT AFTER ARRIVING HOME ABOUT 8-10 MINS LATER I INSPECTED THE CAR NOTICING THAT THE GLASS WAS NOT SHATTERED IN, BUT PUSHED OUTWARD LIKE THE IMPACT CAME FROM THE INSIDE. THERE WAS A HUGE HOLE IN THE CENTER WITH CHARDS OF GLASS INSIDE AND THE ENTIRE SUNROOF HAS CRACKS THROUGHOUT. NOT SURE WHETHER TO FILE A CLAIM OR GO TO THE DEALERSHIP FOR FURTHER INSPECTION. I WAS DRIVING ABOUT 65MPH ON THE INTERSTATE, SO THERE WASN'T A POSSIBILITY FOR VANDALISM. THE TEMPERATURE WAS IN THE LOW 80'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631737September 9, 2014
ELECTRICAL SYSTEM, SEAT BELTS, AIR BAGS
THE CAR PRESENTED PROBLEMS IN THE MONTH OF JULY. STOPPING AT A RED LIGHT THE CAR IS COMPLETELY TURNED OFF, ALSO THE CELL PHONE CHARGER NOT WORKING, THIS HAPPENED THREE TIMES UNFORTUNATELY NOT HAD THE TIME TO TAKE IT TO THE DEALER. NO LIGHT AT THE BOARD OF ANY PROBLEM WARNED. TURNED OFF AND TURNED ON THE CAR AGAIN AND WENT BACK TO WORK. I MADE AN APPOINTMENT WITH THE SERVICE DEPARTMENT TOLD ME TO TAKE IT ON MONDAY, AUGUST 4 AT 10:30 AM, I WAITED UNTIL 1:30 PM. THEY DIDN'T GIVE ANOTHER CAR FOR GO MY JOB. THEY SAID THEY HAD CALLED THE SAME VOLKSWAGEN AND THEY COULD NOT FIND THE PROBLEM. THEY GAVE ME THE CAR WITHOUT SOLVING THE PROBLEM BECAUSE IT TURNS OFF ONLY THEY FIXED THE PHONE CHARGER. THE CAR RETURNED TO PRESENT PROBLEMS ON SUNDAY AUGUST 31 AT 7:30 PM. I STARTED THE CAR AND DRIVE 3 BLOCKS / BLOCKS AND TURN RIGHT THE CAR TURNED OFF, I FOUND MYSELF WITH A CO-PILOT. TURN OFF THE CAR AND TURNED IT ON LIKE I USED TO, YES IT WORKED, BUT IT LIGHT SEAT BELT AND AIR BAGS BEGAN RINGING SINCE WE HAD NOT RECOGNIZED BELTS. TURN OFF THE ENGINE AND TURNED ON 4 OCCASIONS BUT THE PROBLEM WAS NOT RESOLVED. I HAD TO BE WITH THIS ANNOYING NOISE DURING MONDAY (LABOR DAY). I COME BACK ON FRIDAY 5 SEPTEMBER TO SERVICES DEPARTMENT LEFT MY CAR AND I NEED A CAR TO GET MY JOB BUT THE DIDN'T WANT TO GIVE ME WHEN I TOLD HER THAT EXPLAIN IN A PAPER THAT THERE ISNOT A CAR FOR ME SHE ASKED ME TO WAIT A MOMENT AND SUDDENLY I GOT A 2015 NISSAN ALTIMA, BUT COULD HANDLE ONLY IN NEW YORK I CAN NOT LEAVE THIS AREA. I CALL WOLKSWAGEN 800-822-8987 BECAUSE I WANT COME BACK MY MONEY BECAUSE THE CAR PRESENTS TOO MANY FLAWS THAT CAN NOT BE FIXED AND I WILL NOT BE A VICTIM OF AN ACCIDENT IN THE FUTURE. PLEASE APPRECIATE ATTENTION TO MY ORDER. THANKS A LOT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631739September 9, 2014
ELECTRICAL SYSTEM
TOUCH SCREEN RADIO ON MY 2010 VW JETTA TDI STOPPED WORKING A FEW WEEKS AGO. AT THE SAME TIME THE A/C BEGAN TO FAIL. THIS WEEK AFTER RESEARCHING WHY THE RADIO STOPPED WORKING CAME ACROSS MANY THREADS DISCUSSING SIMILAR ISSUE AND THE TERM "PARASITIC DRAIN". THIS PROBLEM CAUSES THE BATTERY TO BE DRAINED. WOKE UP THIS MORNING AND I GOT IN THE CAR AND THE BATTERY IS DRAINED. WILL TRY THE DEALERSHIP ONCE IT OPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631750September 9, 2014
FUEL/PROPULSION SYSTEM
DRIVING THE CAR AT FREEWAY SPEEDS PRIOR TO TAKING THE EXIT. WHEN WE TOOK THE EXIT, THERE WAS A SUDDEN LOSS OF POWER AND THE VEHICLE WOULD NOT GO OVER 1000 RPM. THE VEHICLE WAS LIMPED TO THE SHOULDER WHERE IT DIED AND WOULD NOT RESTART. VEHICLE WAS TOWED TO THE MECHANIC SHOP WHERE THEY ARE IN THE PROCESS OF REPAIRS. THE VW IS EQUIPPED WITH A 2.0L TDI ENGINE AND I HAVE READ MULTIPLE OTHER REPORTS OF THE SAME ISSUES OCCURRING INVOLVING THE HPFP FAILING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631977September 9, 2014
ENGINE, POWER TRAIN
CURRENTLY EXPERIENCING A PROBLEM WITH THE BODY VALVE IN THE TRANSMISSION ON MY JETTA. THERE WAS AN EXTENDED WARRANTY FOR THIS PART THAT ENDED IN 2012. I AM EXPERIENCING THIS PROBLEM WITH MY CAR NOW AND IT IS A SAFETY HAZARD. MY CAR SHIFTS SO HARD BETWEEN 1ST AND 4TH GEAR AND WILL HAVE A SIGNIFICANT LAG TIME BETWEEN ACCELERATION WHICH DURING TRAFFIC, CAN CAUSE NUMEROUS PROBLEMS. VW WON'T OFFER ANY REIMBURSEMENT TO PAY FOR THIS TO BE FIXED BECAUSE IT IS OUTSIDE OF THE WARRANTY HOWEVER I THINK IT IS RIDICULOUS WHEN THEY KNOW THERE WAS AN ISSUE WITH THE PART IN THE FIRST PLACE. SO NOW I AM STUCK PAYING ANOTHER $1,500 REPAIR BILL FOR THIS CAR IN ADDITION TO ALL OTHER REPAIRS I HAVE PAID FOR. I KNOW I AM NOT THE ONLY ONE NOW EXPERIENCING THIS PROBLEM AFTER THE END DATE AS I HAVE CALLED NUMEROUS BODY SHOPS AND DEALERSHIPS WHO HAVE SHARED THAT THERE HAVE BEEN MULTIPLE OTHERS WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631523September 8, 2014
SEAT BELTS
THE REAR SEAT BELTS ON THE LEFT AND RIGHT SIDE NO LONGER FUNCTION. THEY WILL NOT RETRACT OR EXTEND AND ARE LOCKED UP. THEY ARE NOW UNUSABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631505September 8, 2014
AIR BAGS, STEERING, STRUCTURE:BODY
THE VEHICLE WAS IN A MAJOR CAR ACCIDENT BEFORE I PURCHASED THE VEHICLE AND THE CARFAX STATES THAT THE CAR WAS INVOLVED IN AM ACCIDENT WITH ANOTHER VEHICLE WHICH CAUSED SEVERE FRONT DAMAGE REPORTED. MULTIPLE AIRBAGS DEPLOYED. THE SUB RAIL FRAME HAS BEEN WELDED TOGETHER BY SOMEONE THAT DID NOT APPEAR TO KNOW WHAT THEY WERE DOING AND NOW THE ENTIRE FRAME IS CRACKED AGAIN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10631561September 8, 2014
ENGINE
ON MY WAY TO AN APPOINTMENT 1 DAY LAST YR, I HAD MY AIR CONDITIONER ON THEN MY CAR STARTS OVERHEATING. I WAS PANICKING, I HAD NO IDEA WHAT TO DO, ESPECIALLY SINCE THIS WAS MY FIRST CAR. I BARELY GOT HER IN 2011 AND I'VE HAD ENDLESS PROBLEMS WITH HER. WHEN SHE RUNS GOOD, SHE RUNS GREAT BUT OHH WHEN SHE HAS PROBLEMS, SHE BRINGS YOU ABSOLUTE HELL. IT BEGAN AS A SLOW LEAK & ODDLY ENOUGH ONLY LEAKING SOMETIMES. WE TOOK MY JETTA TO A SHOP IN VALENCIA AND GOT THE HOSES AND THERMOSTAT REPLACED. WHATEVER REASON THE MECHANICS DID NOT NOTICE IT, OR NOTICED IT & WERE TRYING TO SQUEEZE MORE MONEY OUT OF ME WHILE THEY DID A TEMPORARY FIX. BARELY THIS YEAR I DISCOVERED THANKS TO MY HANDY MECHANICS SAVVY BOYFRIEND - THAT IT WAS MY WATER PUMP WHICH IS DEFECTIVE. 2 INJURIES OCCURRED TO MY BOYFRIEND THANKS TO THIS OVERHEATING PROBLEM. DRIVING ON THE FWY WE STOPPED TO PUT WATER (RELIGIOUSLY CARRYING 4 GALLONS OF WATER IN THE CAR AT ALL TIMES) IN 100* WEATHER W/ NO A/C & ME BEING SEVERELY HEAT INTOLERANT, MY BOYFRIEND TOOK OFF THE CAP TO THE RADIATOR. THAT'S WHEN BOILING HOT WATER EXPLODED ALL OVER HIM. LUCKILY I'M FIRST AID CERTIFIED AND HAD MY FIRST AID KIT HANDY & TENDED TO HIM. HE BEGAN TO BLISTER INSTANTANEOUSLY. THAT SAME INCIDENT OCCURRED AGAIN BUT WITH MY TEMP. GAUGE READING AT REGULAR TEMP. STILL EXPLODING ALL OVER HIM. I WAS LEFT TRAUMATIZED SEEING MY BOYFRIEND GET BURNT AND SO SEVERELY IN PAIN, AS WELL AS MY OWN EXPERIENCE WHEN I WAS ALONE: MY CAR SHUT OFF ON ME AT A RED LIGHT, WHEN THE LIGHT TURNED GREEN THE TRAFFIC COMING FROM BEHIND ME HAD A SLOW REFLEX TO MY EMERGENCY FLASHERS: I ALMOST GOT HIT 5 TIMES: LUCKY FOR ME, MY HORN WORKS. WELL, NOW THE WATER LEAKS OUT JUST AS QUICKLY AS WE POUR IT IN. MY CAR IS A MAJOR SAFETY HAZARD AND SHE'S ALL I HAVE. I'M JOBLESS & HOMELESS RIGHT NOW & IF I WERE TO LOSE MY CAR, I'D BE LEFT COMPLETELY HOPELESS HAVING TO START FROM SCRATCH AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10631588September 8, 2014
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, DIESEL
MY CAR IS A 2012 VW JETTA TDI, CLEAN DIESEL. I WAS DRIVING FROM SAN DIEGO CA TO LAS VEGAS NV. IT WAS OVER 100 DEGREES. I WAS TRAVELING ON INTERSTATE 15 NORTH ABOUT 70 MILES PER HOUR. 80 MILES FROM LAS VEGAS, GLOW LIGHT INDICATOR CAME ON, CAR LOST POWER. I PULLED OVER AND CAR STALLED, WOULD NOT RESTART. CALLED VW, TOLD THEM ABOUT THE GLOW LIGHT INDICATOR. THEY AGREED TO TOW THE CAR TO LV. WE SAT ON THE ROAD SIDE FOR MORE THAN 4 HOURS IN 100+ DEGREE HEAT. VW REPAIRED THE CAR IN 6 DAYS, NO COST TO ME EXCEPT RENTAL CAR. CAUSE WAS DESCRIBED AS 'METAL SHAVINGS IN FUEL SYSTEM' LATER REFERRED TO AS HIGH PRESSURE FUEL PUMP FAILURE. VW REPLACED THE ENTIRE FUEL SYSTEM (INJECTORS, LINES, FILTER, FUEL PUMP ETC). HOWEVER AT THIS TIME I DO NOT KNOW IF THE SAME TYPE OF HPFP WAS USED OR A NEWLY REDESIGNED ONE. I AM TRYING TO CLARIFY THAT. THIS IS OBVIOUSLY A DESIGN FLAW OF SOME TYPE. IT CAN NOT BE CAUSED BY BAD FUEL. THE FUEL FILTER WOULD HAVE CAUGHT ANY METAL SHAVINGS. ANY METAL IN THE FUEL DOWNSTREAM OF THE FUEL FILTER HAD TO COME FROM THE CAR ITSELF. NOT ONLY THAT, HAVING FOLLOWED THE RECOMMENDED MAINTENANCE SCHEDULE FOR MY CAR, MY FUEL FILTER WAS REPLACED AT 20K MILES. HTTP://PICS.TDICLUB.COM/DATA/516/2012_JETTA.PDF SIMILAR COMPLAINT (NHTSA ACTION NUMBER : EA11003) DOES NOT SEEM TO COVER 2012 MODELS SO I AM FILING THIS ONE INSTEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631598September 8, 2014
ELECTRICAL SYSTEM
ANOTHER JETTA TO ADD TO THE LIST WITH A FAULTY RADIO. THE RADIO JUST DIED IN THE MIDDLE OF A NORMAL COMMUTE. I FOUND IN A FORUM THAT I'M JUST ONE OF MANY SO I'M LODGING A COMPLAINT IN HOPES VW WILL LISTEN. ALSO, THE REMOTE ENTRY DOESN'T WORK SOMETIMES AND SOMETIMES THE CAR WILL NOT GO INTO REVERSE WITHOUT STOPPING THE ENGINE AND RESTARTING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631686September 8, 2014
ENGINE
I TOOK MY CAR IN TO HAVE OIL CHANGED AND TO HAVE MY AC LOOKED AT DUE TO STRANGE SMELL COMING FROM VENTS. PER DEALERSHIP REQUEST THEY STATED I SHOULD HAVE THE AC FLUSHED. I LEFT MY CAR THERE WITHIN 30 MINUTES OF DROPPING IT OFF THE DEALERSHIP CALLED ME TO TELL ME MY CAR DIED. THEY HAD HOOKED IT UP TO FLUSH THE AC AND THE ENGINE DIED. UPON THEIR INVESTIGATION A COMPRESSION TEST WAS PERFORMED AND IT WAS DETERMINED CYLINDERS 1,2,3 AND 5 SHOWED ZERO COMPRESSION WHILE 4 SHOWED 80PSI. THEY ARE STATING DUE TO IMPROPER CAM TIMING. FURTHER INVESTIGATION SHOWED THE SECURING BOLT ON THE INTAKE CAMSHAFT WAS LOOSE. IT IS NOW RECOMMENDED TO REPLACE THE CYLINDER HEAD AND RETIME THE CAMSHAFT TO THE CRANKSHAFT. MY CAR DID NOT SHOW ANY ISSUES LEADING UP TO THE OIL CHANGE, NO WARNING LIGHTS NOTHING. CLEARLY I SHOULD HAVE HAD SOME SORT OF WARNING SIGNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631700September 8, 2014
SERVICE BRAKES
TOOK CAR TO DEALERSHIP FOR 40,000 MILE MAINTENANCE/TUNE UP. THE DEALERSHIP CALLED TO TELL ME I NEEDED NEW REAR BRAKE PADS. WHAT I DON'T UNDERSTAND IS HOW THE LEFT BRAKE PAD CAN BE ALMOST GONE AND NEED TO BE REPLACED WHILE THE OTHER BRAKE PADS HAVE 80% OF WEAR LEFT. I ASKED ABOUT THIS AND THE MANAGER SAID THEY JUST DO THAT SOMETIMES.REALLY? ONE BRAKE PADS WEARS TO ALMOST NOTHING BUT THE OTHER THREE ARE STILL GOOD. THIS IS A SERIOUS SAFETY ISSUE AND NEEDS TO BE FIXED BY VOLKSWAGEN IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631204September 6, 2014
ELECTRICAL SYSTEM
THE RADIO WENT DARK, THERE WAS STRANGE FEEDBACK THROUGH THE SPEAKERS BEFORE THIS HAPPENED. AROUND THE SAME TIMEFRAME THE SEATBELT CHIME WOULD GO OFF INTERMITTENTLY. THERE IS DEFIANTLY ISSUES WITH THE ELECTRICAL SYSTEM WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631235September 6, 2014
TIRES, TIRES:SIDEWALL
LARGE SPLIT IN THE FRONT RIGHT OUTSIDE SIDEWALL DISCOVERED. UPON INSPECTION, GAP WAS VERY NOTICABLE. CHECK THE REMAINING THREE TIRES AND NO EVIDENCE OF THE SAME. TIRES HAVE APPROXIMATELY 15,000 MILES. WE DECIDED TO REPLACE ALL FOUR TIRES TO KEEP THE VEHICLE "BALANCED". NEW TIRES INSTALLED AND WAS ASKED TO COME IN TO THE SHOP TO SEE THE OTHER THREE TIRES. ALL THREE HAD SPLITS IN THE SIDEWALL FACING TO THE INSIDE, WHICH COULD NOT HAVE BEEN SEEN UNLESS EACH TIRE WAS PULLED OFF THE VEHICLE. I ASKED TO RETAIN AT LEAST TWO OF THE TIRES IN MY POSSESSION, WHICH I HAVE NOW. I ALSO HAVE PICTURES OF THE SPLITS THAT I HOPE I WILL BE ABLE TO FORWARD SOMEWHERE BEFORE I COMPLETE THE COMPLAINT. ALTHOUGH THERE WAS NO INJURYS, IT COULD HAVE BEEN VERY CATASTOPHIC IF THE TIRES BLEW OUT AT FREEWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630602September 4, 2014
AIR BAGS
ON JULY OF 2013, THE VEHICLE WAS TAKEN IN TO OPEN ROAD VW AFTER REACHING OUT TO NHTSA AND VW OF AMERCIA FOR ASSISTANCE WITH GETTING THE CAR REPAIRED DUE TO THE WARRANTY BEING EXPIRED. THE VEHICLE HAD A SAFETY ISSUE WITH THE AIRBAGS THAT WOULD HAVE IMPAIRED THE AIRBAG FROM DEPLOYING IF INVOLVED IN AN ACCIDENT. VW REPAIRED THE VEHICLE AT NO CHARGE. ON SEPT OF 2014 IN THE EARLY MORNING THE AIR FAULT INDICATOR CAME ON AGAIN. I IMMEDIATELY CONTACTED OPEN ROAD VW AND EXPLAINED THE RECURRING ISSUE. I SPOKE TO [XXX] WHO STATED TO ME THAT THERE WAS NOTHING VW COULD DO SINCE THE VEHICLE IS OUT OF WARRANTY AND THAT THEY WERE NOT GOING TO REPAIR THE VEHICLE EVEN IF IT WAS A SAFETY ISSUE NOT BROUGHT UPON WEAR AND TEAR. SHE THEN ASKED ME TO CALL VW CUSTOMER CARE CENTER 1-800-822-8987 AND SPOKE TO A [XXX] WHO STATED TO ME IN A SARCASTIC MANNER THAT IF IT CONCERNED ME THAT MUCH I SHOULD GET IT REPAIRED BECAUSE THEY WERE NOT GOING TO STAND BY IT THIS TIME. I THEN ASKED TO SPEAK TO A SUPERVISOR AND HE REFUSED. I THEN ASKED FOR HIS COMPLETE NAME AND HE REFUSED TO PROVIDE HIS LAST NAME. HE THEN PUT ME ON HOLD FOR TEN MINUTES AND ATTEMPTED TO FIND A SUPERVISOR TO NO SUCCESS. I ALSO ASKED FOR A SUPERVISOR NAME AND NUMBER AND HE REFUSED TO PROVIDE THAT OR TRANSFER TO ANYONE THAT COULD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630725September 4, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
THE WIRING HARNESS IN THE PASSENGER FRONT DOOR HAS BROKEN. THE WINDOWS, LOCKS, AND BLINKER ON MIRROR DO NOT WORK AT ALL OR WILL WORK SPORADICALLY AND THE AIRBAG LIGHT IN THE DASH TURNED ON INDICATING THE AIRBAGS ARE DISABLED. A MECHANIC CONFIRMED IT WAS THE WIRING HARNESS AND IT WAS TEMPORARILY FIXED SO THE WINDOWS COULD BE ROLLED UP TO PREVENT ANY DAMAGE INSIDE FROM SNOW AND RAIN. I RECEIVED A LETTER FROM A SETTLEMENT COMPANY IN REGARDS TO THE WIRING HARNESS NEEDING TO BE REPLACED. THE LETTER STATES "..THE LEFT FRONT (DRIVER'S SIDE) DOOR OR ANY WIRING OR CONNECTORS THAT NEEDED TO BE REPLACED WHEN REPLACING SUCH WIRING HARNESS,..." I CALLED THE NUMBER TO ASK ABOUT THE REPLACEMENT OF MY WIRING HARNESS, AND WAS TOLD BECAUSE IT WAS THE PASSENGER DOOR IT DID NOT MEET THE QUALIFICATIONS. I HAVE SINCE RESEARCHED THE RECALLS ON THE 2006 VW JETTA WIRING HARNESS AND WHAT I WAS ABLE TO FIND, IT DID NOT SPECIFY A PARTICULAR SIDE, BUT STATED THE JETTA'S MADE IN THAT YEAR WHERE MANUFACTURED WITH THE WIRING HARNESSES BEING TO SHORT, CAUSING THE WIRES TO BREAK. THIS IS WHAT HAS HAPPENED TO MINE. ANY INFORMATION REGARDING IF I MEET ANY GUIDELINES TO HAVE THIS FIXED WITH NO COST TO ME WOULD BE GREATLY APPRECIATED. THE SAFETY OF MY SON AND I IS VERY IMPORTANT. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630325September 3, 2014
FUEL SYSTEM, DIESEL
HIGH PRESSURE FUEL PUMP FAILED (2.0L TDI CLEAN DIESEL MOTOR). THIS IS COVERED UNDER EA11003. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630553September 3, 2014
POWER TRAIN
FALSE NEUTRAL SYMPTOMS DUE TO DSG MECHATRONIC. HANSEL VW DEALERSHIP IN SANTA ROSA, CA STATED THAT OUR VIN NUMBER WAS NOT COVERED BY THE RECALL. WHY NOT? IT OBVIOUSLY IS OCCURRING WITH OURS JUST LIKE THE OTHERS THAT HAVE BEEN RECALLED. NHTSA ACTION NUMBER :PE09035 "REPORT SUBMITTED TO NHTSA ON AUGUST 20, 2009, VOLKSWAGEN DESCRIBED A POTENTIAL DEFECT IN THE WIRING HARNESSES OF THE DSG GEARBOX TEMPERATURE SENSORS USED IN APPROXIMATELY 16,000 MODEL YEAR (MY) 2009 AND 2010 VOLKSWAGEN (EOS, JETTA AND GTI) ". WE HAVE A 2010 VW JETTA SPORTWAGON TDI THAT DEFINITELY HAS THIS DEFECT. WHAT WAS STATED IN THAT COMPLAINT HAPPENED TO US: IN HEAVY TRAFFIC, THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING. THEY WANT $2473.63 TO SOLVE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630206September 2, 2014
ENGINE AND ENGINE COOLING
MY WATER PUMP FAILED SUDDENLY WHILE DRIVING, THE ENGINE OVERHEAT SIGN LIT UP. I WAS IN THE MIDDLE OF NOWHERE. AFTER A PAINFULLY LONG DRAWN OUT TOW, TAXI, RENTAL CAR, AND RETURN TO PICK UP THE CAR 1 WEEK LATER (DRIVE 200 MILES THERE AND THEN BACK TO DO SO), THE GARAGE WHICH REPAIRED MY CAR INDICATED THAT THERE WAS A BAD "DESIGN FLAW" TO THE WATER PUMP WHERE IT HAD A PLASTIC PART THAT WOULD COMMONLY FAIL DURING THE LIFE OF THE CAR. THEY TOLD ME THAT THIS WAS A "WELL-KNOW" PROBLEM IN THE JETTA, MANY PEOPLE HAD EXPERIENCED & WRITTEN ONLINE ABOUT IT. THEY RECOMMENDED THAT I INSTALL AN "AFTER-MARKET" PUMP WITH ALL METAL PARTS SO THAT IT WOULD NOT OCCUR AGAIN, WHICH I DID. MY CO-WORKER WHO OWNED A JETTA A FEW YEARS OLDER THAN MINE (2001?) FOR 10 YEARS AND LATER TRADED IT IN, INFORMED ME THAT SHE HAD THE EXACT SAME PROBLEM AND IN FACT HAD TO REPLACE THE WATER PUMP 3 TIMES DURING THE PERIOD SHE OWNED THE CAR. I WOULD LIKE TO MAKE A COMPLAINT ABOUT THE WATER PUMP DESIGN IN THE VOLKSWAGEN JETTA. IF IT HAD BEEN RECALLED & FIXED PRIOR TO MY BREAKDOWN, I WOULD NOT HAVE HAD TO ENDURE THE WHOLE ORDEAL I WENT THROUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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