Toyota Sienna Complaints

9,048 consumer complaints on file.

#10344634July 22, 2010
LATCHES/LOCKS/LINKAGES
AT 66,000 MILES, MY 2004 TOYOTA SIENNA DRIVER SIDE FRONT DOOR BEGAN MAKING A POPPING SOUND. IT IS BROADLY KNOWN BY TOYOTA THAT THIS IS A DEFECT IN CONSTRUCTION AND WHILE THERE IS NOT A RECALL, THEY HAVE EXTENDED THE WARRANTY FOR THIS PROBLEM TO 6 YEARS OR 1000,000 MILES. THIS PROBLEM MANIFESTED ITSELF ONE WEEK AFTER THE CAR'S 6 YEAR PURCHASE DATE. TOYOTA CORPORATION REFUSED TO REPLACE THE DOOR. I WENT TO SEVERAL DEALERSHIPS AND FOUND ONE THAT SAID THAT TOYOTA AGREED THAT THE DOOR WOULD BE REPLACED ( WITH A NEWLY DESIGNED DOOR ) AND I WOULD HAVE TO PAY HALF OF THE PRICE: $1,700.00 . ISUBSEQUENTLY CANVASSED BODY SHOPS AND MECHANICS IN THE LOCATION OF THE DEALER IN QUESTION AND FOUND OUT THAT THEY KNEW OF MANY VEHICLES WITH THE SAME PROBLEM AND THAT THEY KNEW THAT DEALERSHIPS IN THE AREA WERE FIXING THE PROBLEM WITHOUT CHARGE FOR PEOPLE LIKE ME WHOSE WARRANTIES HAD EXPIRED. I AM IN THE PROCESS OF RENEGOTIATION WITH THE DEALER REGARDING THE REPAIR. IN ANY CASE, THIS IS MY LAST TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344703July 22, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN SLOWING DOWN TO MAKE A TURN OR SLOWING DOWN WITH THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT RESPOND AND SUDDENLY THE VEHICLE LUNGED FORWARD. THE VEHICLE LUNGED FORWARD THEN VEHICLE BEGAN FUNCTION NORMALLY. THE DEALER STATED THAT THEY COULD NOT DUPLICATE THE FAILURE. THE SERVICE MANAGER ALSO STATED THAT THERE WERE NO RECALLS OR DEFECT INVESTIGATIONS RELATED TO THE FAILURE. THE FAILURE CONTINUED TO OCCUR INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 28,000. UPDATED 09/24/10. *LJ UPDATED 09/24/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344322July 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
A 7-YEAR OLD BOY WAS CLIMBING FROM THE BACK SEAT TO THE DRIVERS SEAT OF A 2004 TOYOTA SIENNA MINIVAN. HE WAS THE ONLY PERSON IN THE VAN AT THE TIME, THE VAN WAS NOT RUNNING, THERE WERE NO KEYS IN THE IGNITION.. YET SOMEHOW, THE VAN'S TRANSMISSION WAS TAKEN OUT OF PARK AND PUT INTO GEAR. AS THE PARKING BRAKE WAS NOT SET, THE VAN ROLLED BACKWARDS DOWN THE DRIVEWAY, THROUGH A FENCE AND INTO A RAVINE WITH THE CHILD INSIDE. THE CHILD ALSO USED THE STEERING WHEEL DURING THE EVENT (WHICH SHOULD NOT BE POSSIBLE). NO ONE WAS HURT, BUT DAMAGE TO THE VEHICLE AND THE PROPERTY IS EXTENSIVE. IT IS UNCLEAR AS TO WHY THE TRANSMISSION AND STEERING COLUMN LOCK FAILED ON THIS VAN OR IF THIS IS AN ISOLATED DEFECT. AFTER THE ACCIDENT, THE TRANSMISSION LOCK APPEARS TO BE WORKING NORMALLY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10344501July 21, 2010
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA XLE LTD PASSENGER SLIDING DOOR CAME OFF SLIDING DOOR TRACK AFTER CABLE, AND AS I WAS TOLD, SLIDING DOOR MOTOR FAILED. DOOR WAS HANGING OPEN AND WAS UNABLE TO BE MOVED FROM THIS OPEN POSITION THIS WAS IN PARKING LOT CLOSE TO HOME WITH CHILDREN IN THE REAR SEATS. AFTER MANY HOURS I WAS ABLE TO FREE THE DOOR BY DISMANTLING SEVERAL COMPONENTS AND DIS-CONNECTING THE CABLE ASSEMBLY AND MOVING THE DOOR TO THE CLOSED POSITION (BUT STILL UNATTACHED BY THE CABLE OR SLIDE ROLLERS). I THEN HAD TO DUCT TAPE AND ROPE THE DOOR AND CAR CLOSED AND "LIMPED" HOME (A FEW MILES) WHERE IT WAS TOWED TO DEALERSHIP. VAN HAD TO BE FURTHER DUCT TAPED AND FLATBED TOWED TO DEALERSHIP WERE I WAS TOLD TOYOTA ONLY WARRANTIES/GUARANTEES DOORS AND OTHER ITEMS FOR 36,000 MILES. THE CHARGE WOULD BE $1500-$1600. THIS IS A HUGE DEFECT AND SAFETY ISSUE THAT UPON SOME INVESTIGATION IS NOT AT ALL UNCOMMON WITH THE SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344524July 21, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
REGARDING A 2004 TOYOTA SIENNA XLE. SLIDING DOOR ON DRIVER SIDE DOOR WILL NOT OPEN PROPERLY. SLIDING DOOR CABLE SNAPPED UNDER NORMAL USAGE -- OPENED THE DOOR UP THIS MORNING AND IT SNAPPED. TOYOTA HAS TSB EL004-004 FOR THE ISSUE, BUT NO RECALL. THE TSB IS VALID FOR 3 YRS/36K MILES. MY VEHICLE HAS OVER 100K MILES. CALLED TOYOTA CUSTOMER SUPPORT AND RECORDED A COMPLAINT. TOYOTA WILL NOT OFFER AN FINANCIAL ASSISTANCE FOR THIS REPAIR WHICH WILL COST $1500-2000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344536July 21, 2010
STEERING, TIRES, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
I HAVE BEEN COMPLAINING FOR THE LAST 2 YEARS TO TOYOTA ABOUT MY 2002 SIENNA REGARDING STEERING WHEEL VIBRATION WHILE DRIVING ON THE HIGHWAY. THEY HAVE CHECKED THE CAR AND TOLD ME THEY FOUND NOTHING. THE CAR IS DANGEROUS TO DRIVE AT HIGH SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344576July 21, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, ELECTRIC
I WAS ATTEMPTING TO PARK MY 2006 TOYOTA SIENNA WHEN SUDDENLY THE ENGINE STARTED TO REV LOUDLY & THE CAR CONTINUED TO MOVE FORWARD, EVEN AS I FRANTICALLY APPLIED THE BRAKES. THE CAR WOULD NOT STOP BUT MY FAST-THINKING HUSBAND QUICKLY PUT THE CAR INTO NEUTRAL & THEN SHUT THE CAR OFF. WE DROVE TO OUR TOYOTA DEALER IN VINELAND, NJ, WHERE THEY PERFORMED DIAGNOSTIC TESTS BUT COULDN'T FIND ANYTHING WRONG. THEIR DETERMINATION WAS THAT IT MUST HAVE BEEN THE FLOOR MAT PRESSING ON THE ACCELERATOR. I AM SURE THAT THE MAT WAS NOT THE PROBLEM AND THAT TOYOTA IS ATTEMPTING TO COVER UP A PROBLEM WITH A CAR THAT IS NOT ALREADY ON THEIR RECALL LIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344607July 21, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
I HAVE A 2004 TOYOTA SIENNA (LE), BOTH MY SLIDING DOORS WILL NOT OPEN FROM INSIDE OR OUTSIDE, I CONTACTED THE DEALER AND THEY SAID THEY COULD FIX THE PROBLEM FOR APPROXIMATELY $2200. THIS IS A SERIOUS SAFETY CONCERN OF MINE AND I NEED TO KNOW IF THEIR IS ANY TYPE OF RECALL ON THE ON THE SLIDING DOORS, OR WHAT COURSE OF ACTION CAN I TAKE BESIDES PAYING THE DEALER $2200 TO CORRECT THIS PROBLEM. I'VE READ ONLINE NUMEROUS COMPLAINTS ON THIS SIMILAR SITUATION WITH THESE SLIDING DOORS, AND THE DEALERS ARE TELLING ITS CUSTOMERS THE SAME THING AS THEY TOLD ME. AGAIN, I PERSONALLY FEEL THIS IS A SERIOUS SAFETY CONCERN FOR A LIFE WHEN YOU CANNOT OPEN THESE DOORS TO SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344252July 20, 2010
STRUCTURE:FRAME AND MEMBERS
I OWN A TOYOTA SIENNA 2004 VAN AND THERE HAS BEEN THIS PERSISTING AND IRRITATING POPPING SOUND WHEN YOU OPEN AND CLOSE THE DRIVER SIDE DOOR. I CALLED TOYOTA AND THEY SAID THAT THE VEHICLE IS NO LONGER COVERED BY THE WARRANTY. NOTHING WAS DONE BY TOYOTA, SO I HAD TO HAD IT REPAIRED BY MYSELF AT MY EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344237July 20, 2010
VISIBILITY
2001 SIENNA TOYOTA ONCE PASSENGER SIDE WINDOW COMES DOWN, IT WILL ONLY GO UP BY AN INCH AT A TIME WHEN HIT THE UP BUTTON. IT WILL TAKE MORE THAN AN HOUR TO CLOSE IT COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344242July 20, 2010
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
I WAS PULLING UP INTO MY GARAGE DRIVEWAY, AND APPLIED THE BRAKE AND THEN WITHOUT ANY KIND OF WARNING MY TOYOTA 2007 SIENNA STARTED ACCELERATING AND I COULDN'T STOP IT, EVEN THOUGH I WAS PRESSING ON THE BRAKE AS HARD AS I COULD. IT RAN THROUGH MY GARAGE DOOR AND TOOK OFF HALF OF THE GARAGE HOUSING ON THE LEFT SIDE, AND THEN IT RAMMED INTO THE WALL SEPARATING THE GARAGE FROM THE HOUSE. OUT OF DESPERATION I SHIFTED FROM DRIVE TO PARK AND THAT FINALLY STOPPED THE VAN. SO FAR WE ARE AWAITING AN INVESTIGATION, IN THE MEANTIME THOUGH OUR LIVES ARE IN LIMBO BECAUSE OF THIS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10344368July 20, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2004 TOYOTA SIENNA. CONSUMER STATES THE RADIO DISPLAY IS DIFFICULT TO SEE ON THE DASHBOARD IN THE BRIGHT LIGHT. *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343894July 19, 2010
STRUCTURE:BODY
I HAVE HAD PROBLEMS WITH MY 2008 TOYOTA SIENNA VAN PRETTY MUCH THE WHOLE TIME OF OWNERSHIP. (BOUGHT NEW FEB 2008). THE PASSENGER SIDE SLIDING PWR DOOR STICKS CLOSED. I WOULD TAKE IT TO THE DEALER, AND IT WOULDN'T DO IT, AND THEY COULDN'T FIND A PROBLEM. THEY JUST KEPT TELLING ME IT WAS BECAUSE I LIVE DOWN A DIRT RD. I HAVE HAD IT IN THE SHOP NUMEROUS TIMES. MY CAR NOW HAS 46,000 MILES ON IT, AND THEY ARE FINALLY ACKNOWLEDGING THERE IS AN ISSUE OTHER THAN MY DIRT ROAD. WHEN YOU TURN THE PWR SWITCH FOR THE DOORS OFF ON THE DASH, A STRONG GROWN MAN CANNOT EVEN GET THE DOOR OPEN, AND THE DRIVER'S SIDE OPENS EASILY WITH JUST A FINGER. IT MAKES HORRIBLE SOUNDS WHEN IT DOES OPEN. I HAD 5 KIDS IN MY VAN THE OTHER DAY, AND I WAS AN HOUR FROM HOME. MY DOOR OPENED THAT DAY, AND THEN IT WOULD NOT CLOSE BACK. THAT IS THE FOURTH TIME I HAVE HAD TO DRIVE WITH MY DOOR OPEN! I TOOK IT BACK TO THE DEALER, AND THEY SENT ME HOME, SAYING IT WAS THE DIRT ROAD, AND THEY CLEANED THE TRACKS. THEY INSTRUCTED ME TO CLEAN AND GREASE THE TRACKS AT LEAST ONCE A WEEK! I WENT UP THE RD AND TRIED IT, AND IT DID NOT WORK. I AM SUPPOSED TO TAKE IT IN TOMORROW, BUT HAVE READ THOUSANDS OF COMPLAINTS. JUST GOOGLE, "SIENNA POWER SLIDING DOOR PROBLEMS". YOU WILL BE ASTONISHED LIKE I WAS! IT IS AWFUL THAT THEY ARE NOT TAKING RESPONSIBILITY FOR THIS PROBLEM! I DON'T FEEL I SHOULD HAVE TO PAY TO REPAIR THIS, ESPECIALLY SINCE I HAVE HAD IT IN THE SHOP MANY TIMES BEFORE MY WARRANTY WENT OUT. I FEEL IT IS A SAFETY HAZARD. THE OTHER DAY MY SON WAS SICK, AND I COULD NOT GET THE DOOR OPEN, SO HE ENDED UP PUKING ALL OVER MY CAR. I WORRY ABOUT MY CAR BEING ON FIRE AND ME NOT BEING ABLE TO GET THE KIDS OUT OF THEIR CARSEATS! IT IS ALSO A DANGER WHEN YOU ARE IN A BUSY PARKING LOT OR SOMETHING AND CANNOT GET YOUR CAR DOOR OPEN SO YOUR KIDS CAN GET IN. IT IS A HUGE PROBLEM THAT NEEDS TO BE ADDRESSED BY TOYOTA IMMEDIATELY! THANK YOU FOR YOUR TIME AND CONSIDERATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343965July 19, 2010
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS 2010 TOYOTA SIENNA. DURING A ROUTINE OIL CHANGE THE DEALER NOTICED THAT BOTH REAR TIRES WERE WORN TO THE METAL WIRE AND THAT THEY COULD FALL APART AT ANYTIME. THE DEALER INFORMED HER THAT THE REAR MEMBER BAR WAS TOO LONG AND WAS FOR A DIFFERENT VEHICLE WHICH CAUSED THE TIRES TO BE OUT OF LINE. THE DEALER AGREE TO REPLACE THE REAR MEMBER BAR BUT COULD NOT CONFIRM IF THAT WOULD CORRECT THE FAILURE. THE VEHICLE WAS IN THE DEALERS POSSESSION WHEN THE COMPLAINT WAS FILED. THE CONTACT WILL NOTIFY THE MANUFACTURER AND INFORM THEM OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344079July 19, 2010
LATCHES/LOCKS/LINKAGES
2005 TOYOTA SIENNA REAR PASSENGER AUTOMATIC DOOR WILL NOT OPEN AUTOMATICALLY...MUST MANUALLY OPEN AND CLOSE DOOR. MOTOR WILL MAKE A SOUND BUT DOOR WILL NOT MOVE AS IF LOCKED IN PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344093July 19, 2010
SUSPENSION:REAR
THE VEHICLE HAS REAR ALIGNMENT ISSUES. THE CAMBER WHICH ARE SET AT A NEGATIVE VALUE FROM FACTORY CAUSED AN EXCESSIVE WEAR ON THE INTERIOR OUTER LINING OF MY RUN-FLAT TIRES. WHILE ON A FAMILY TRIP, THE TIRE EXPLODED ON THE INTERIOR SIDE IN TRAFFIC. TAKING THE VEHICLE TO THE TOYOTA DEALER FOR NEW TIRES AND INSPECTION RIGHT AFTER THE INCIDENT, THEY RETURNED MY CAR WITH THE NEW REAR TIRE STATING IT IS IN NEED OF A PROPER REAR ALIGNMENT. UPON RESEARCH AND TAKING MY VEHICLE TO NUMEROUS LOCAL TIRE SHOP/GARAGE FOR OPINION, THEY TOLD ME THAT THE REAR WHEELS CANNOT BE ADJUSTED OR ALIGNED DUE TO THE WAY IT WAS BUILT. HOWEVER, TOYOTA INSISTED THAT THE REAR WHEELS CAN BE ALIGNED, SO WE DID ALLOW THEM TO DO A 4-WHEEL ALIGNMENT. AFTER RECEIVING MY VEHICLE BACK,IT CAN BE RECOGNIZE THAT THE REAR TIRES ARE DEFINITELY NOT "STRAIGHT" AT ALL, BY OBSERVATION THE BOTTOM OF THE WHEEL IS LEANING TOWARD THE CAR. MY CONCERN REGARDING THIS ISSUE IS THAT MANY PEOPLE WITH 4-WHEELS DRIVE SIENNA HAVE THE SAME PROBLEM WITH THEIR REAR WHEEL ALIGNMENT. IF THIS IS AN ISSUE THAT TOYOTA DO NOT FIX, WOULDN'T THAT MEAN THAT WE OR ANY 4-WHEELS DRIVE SIENNA OWNERS ARE PRONE TO MORE ACCIDENTS AND MUST KEEP GETTING NEW REAR TIRES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343726July 17, 2010
SEAT BELTS
THE FRONT PASSENGER SIDE SEAT BELT IN OUR 2005 TOYOTA MINI VAN FREQUENTLY JAMS, BECAUSE IT CREASES BOTH WHEN IT IS DEPLOYED AND RETRACTED. IT IS VERY DIFFICULT TO UNFOLD THE CREASE. AS A RESULT, THE PASSENGER CANNOT USE THE SEATBELT UNTIL A PERSON WITH VERY STRONG FINGERS HELPS CORRECT THE PROBLEM. WE HAVE TAKEN THE VAN TO OUR LOCAL CHRYSLER DEALER WHO INFORMS US THAT THE SEATBELT RECALL WAS FOR BACK SEAT BELTS ONLY AND THAT OUR ONLY OPTION IS TO REPLACE THE MALFUNCTIONING BELT. THE BELT ITSELF IS OVER $200. WHEN LABOR IS INCLUDED, IT WOULD COST AROUND $500. AS THIS IS A DESIGN DEFECT AND AS THE FRONT PASSENGER SEAT IS THE MOST DANGEROUS SEAT IN ANY CAR, I BELIEVE THIS COST SHOULD BE COVERED BY CHRYSLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343770July 17, 2010
POWER TRAIN, AIR BAGS:SIDE/WINDOW
TOPIC: TOYOTA ACCELERATION PROBLEM: ON JULY 4TH AT 10:00 AM, AS MY 2006 SIENNA TOYOTA WAS EMERGING FROM THE DRYER-END OF WELL KNOWN CARWASH, THE SIGNAL AT THE TERMINAL POINT INDICATED THAT I WAS TO MOVE MY CAR OUT OF THE STRUCTURE. I SHIFTED OUT OF NEUTRAL INTO DRIVE. AT THE INSTANT I PUT THE CAR INTO DRIVE, MY VEHICLE ACCELERATED OUT OF THE CAR WASH STRUCTURE, MISSING ABOUT 12 VEHICLES AND DRIVERS IN THE PARKED AREA DRYING THEIR CARS. THE POLICE AND WITNESS SAID I REACH 60 MPH WHEN I HIT AN EMBANKMENT, DIRECTLY ACROSS FROM THE EXIT TO THE CARWASH PROPERTY AT THE EXIT POINT, THE EMBANKMENT WAS ACROSS THE BUSY STREET LEADING OUT OF THE CARWASH AREA. I TURNED SLIGHTLY TO THE LEFT, IN A VAIN HOPE TO SLOW MY VEHICLE DOWN; TEARING OFF THE FRONT RIGHT SIDE AND WHEEL, THE VEHICLE CONTINUED ON, SLIDING DOWN ONTO A BUSY ROAD. IN TRYING TO AVOID A BUSY INTERSECTION, I PULLED UP OVER THE EMBANKMENT AT A LOWER GRADE ON TO A FLAT GRASSY AREA WHERE I COULD TAKE MY RIGHT HAND OFF THE WHEEL AND PULL THE GEAR SHIFT INTO NEUTRAL AND TURN OFF IGNITION. THANK GOD NO ONE WAS HURT. THE VEHICLE WAS INSPECTED BY TOYOTA SUBCONTRACTORS AND IS BEING REPAIRED TO BE RETURNED TO US. IT WILL BE IMPOSSIBLE FOR ME TO ALLOW MY FAMILY OR ANYONE FOR THAT MATTER TO DRIVE THAT CAR IN THE FUTURE, THE CAR IS WORTH MORE TO US THAN TO OTHERS. THE TONE OF THE INSPECTORS AND OTHER CONTACTS WITH THE TOYOTA COMPANY WAS ONE OF SKEPTICISM. I DID NOT HAVE FLOOR MATS IN THE CAR AND I KNOW THE DIFFERENCE AND LOCATION OF MY BRAKE, CONTRARY TO THEIR SUGGESTIONS. I THINK IT IS INTERESTING THAT THE CUSTOMER SERVICE AND INSPECTORS CONTINUE TO TREAT THEIR LOYAL CAR OWNERS WITH SUCH DISDAIN AND DISBELIEF AS IF WE ARE ALL LIARS. IT IS STRANGE THAT THE COMPLAINTS ARE ONLY COMING FROM TOYOTA OWNERS, BUT AS ONE REPORTER NOTED TOYOTA DRIVERS ARE AN AGING GROUP AND IT HAS NOT HAPPENED TO SCION DRIVERS. I HOPE THAT THIS PROBLEM IS TAKEN SERIOUSLY BY TOYOTA. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10343598July 16, 2010
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED, THE CONTACT ACTIVATED THE OPENING OF THE PASSENGER SIDE AUTOMATIC SLIDING DOOR AND HEARD A CRACKLING NOISE COMING FROM THE DOOR AREA. THE DOOR FAILED TO CLOSE WHEN ENGAGING THE AUTOMATIC DOOR MECHANISM. THE DOOR WAS CLOSED MANUALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN INFORMED THAT THE AUTOMATIC DOOR MOTOR WOULD NEED TO BE REPLACED AT THE COST OF $2,000. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343595July 16, 2010
STRUCTURE, EQUIPMENT:MECHANICAL
THE DRIVER'S SIDE DOOR IS FALLING OFF OF MY 2005 TOYOTA SIENNA MINIVAN. TOYOTA ISSUED A SERVICE BULLETIN RECALL FOR THIS DEFECT IN 2005. THE PROBLEM 1ST APPEARED IN MY CAR IN MARCH 2007. THE FOLSOM LAKE TOYOTA DEALER REPAIRED MY VEHICLE BY SENDING IT OUT TO A WELDING COMPANY TO BE REPAIRED. I WAS PROVIDED WITH A RENTAL CAR AT NO CHARGE BY TOYOTA. THE DESCRIPTION OF THE DEFECT, AS STATED ON THE REPAIR SLIP IS AS FOLLOWS: "...FOUND DOOR DEFORMED AND WELD BROKEN INSIDE DOOR , 23 REPLACED DRIVERS DOOR CHECK, SUBLET TO BODY SHOP FOR REPAIR OF DOOR." I HAVE A COPY OF THIS ORIGINAL REPAIR FORM. THE 2ND TIME THIS DEFECT RE-APPEARED WAS ON JULY 8, 2010. I IMMEDIATELY REPORTED THE PROBLEM TO TOYOTA CORPORATE, WAS ASSIGNED CASE # 1007081422 AND WAS ADVISED BY THE TOYOTA CORPORATE REPRESENTATIVE THAT THE TOYOTA OF RICHMOND, INDIANA DEALER WOULD BE CALLING ME WITHIN 3 DAYS TO MAKE AN APPOINTMENT TO BRING MY CAR IN AND RECEIVE A FREE RENTAL UNTIL MY CAR'S DEFORMITIES WERE FIXED. THE DEALER FAILED TO RESPOND WITHIN 3 DAYS, AND I CALLED CORPORATE AGAIN ON 7-14-10 AND SPOKE WITH CATHERINE. SHE SENT ANOTHER REQUEST TO TOYOTA OF RICHMOND AND SAID THAT I WOULD HEAR FROM THE DEALER WITHIN 24 HRS. AGAIN, TOYOTA OF RICHMOND FAILED TO CONTACT ME. I CALLED TOYOTA CORPORATE MOMENTS AGO (7-16-10), AND JESSIE SAID THEY HAVE NO CONTROL OVER THEIR DEALERS FIXING TOYOTA DEFECTS AND THAT I SHOULD TRY TO CONTACT THEM MYSELF. TOYOTA HAS A LEGAL AND ETHICAL RESPONSIBILITY TO FIX THEIR KNOWN DEFECTIVE PROBLEMS. AFTER ALL OF THESE FAILED ATTEMPTS TO GET RICHMOND TOYOTA TO CONTACT ME TO INITIATE THE REPAIR PROCESS, TOYOTA SHOULD BE FINED AND/OR TOYOTA SHOULD BE PROHIBITED FROM SELLING IN THE US MARKETPLACE. THE DRIVER SIDE DOOR IS CLEARLY FALLING OFF AND WILL CAUSE INJURIES WHEN THIS HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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