Toyota Sienna Complaints

9,048 consumer complaints on file.

#10341604July 6, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2002 TOYOTA SIENNA PASSENGER DOOR BEHIND DRIVER NOT OPENING. AUTOMATIC DOOR DOESN'T CLOSE. HAVE BEEN TO THE SHOP FOR THESE PROBLEMS. PROBLEMS PERSIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341619July 6, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT TURNED THE IGNITION OFF, AND THE GEAR SELECTOR WAS SHIFTED INTO THE PARK POSITION. SUDDENLY, THE VEHICLE LUNGED FORWARD WITHOUT WARNING. WHEN PRESSURE WAS APPLIED TO THE BRAKE PEDAL THERE WAS NO POWER RESPONSE. WHEN THE EMERGENCY BRAKE WAS ENGAGED, THE VEHICLE CAME TO A STOP. THE CONTACT INSPECTED THE VEHICLE AND DETECTED THAT THE GEAR SHIFT CABLE HAD DISENGAGED, POSSIBLY WHEN ENCOUNTERING A BUMP IN THE ROAD. THE MANUFACTURER AND AN AUTHORIZED DEALER WERE NOTIFIED OF THE FAILURE. IN ADDITION, THE SPEEDOMETER WOULD DISPLAY AN INACCURATE READING AT VARIOUS SPEEDS. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 114,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341640July 6, 2010
AIR BAGS
I HAVE A 2006 TOYOTA SIENNA WITH 73,000 MILES. THE VEHICLE WAS PURCHASED BRAND NEW FROM KOONS TOYOTA IN WESTMINSTER, MD. AIR BAG WARNING LIGHT HAS BEEN CHECKED AND RESET TWICE WITHIN THE PAST TWO MONTHS BECAUSE IT KEEPS FLASHING. TOYOTA RECOMMENDS THAT I REPLACE BOTH AIRBAGS AND THE WIRING HARNESS TO ENSURE THE PROBLEM DOES NOT PERSIST. TOTAL COST = $2,800. THIS IS A MAJOR PROBLEM FOR ME AND MY FAMILY AND I DON'T FEEL SAFE DRIVING THIS VEHICLE. OTHERS SEEM TO BE HAVING THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341624July 6, 2010
VISIBILITY:WINDSHIELD
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT AFTER DRIVING IN RAINY WEATHER CONDITIONS THERE WERE SPOTS ON THE WINDSHIELD THAT AFFECTED HIS VISION. AFTER ATTEMPTING TO CLEAN THE SPOTS OFF OF THE WINDSHIELD, HE WAS UNABLE TO REMOVE THEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE SPOTS ARE EMBEDDED WITHIN THE WINDSHIELD. THE WINDSHIELD WAS REPLACED. APPROXIMATELY A WEEK AND A HALF LATER THE FAILURE RECURRED AFTER DRIVING IN RAINY WEATHER CONDITIONS. THE CONTACT STATED THAT THE SPOTS WERE ONLY VISIBLE AT NIGHT. THE VEHICLE WAS NOT REPAIRED AFTER THE WINDSHIELD WAS REPLACED. THE FAILURE MILEAGE WAS 46 AND THE CURRENT MILEAGE WAS 2,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341708July 6, 2010
VEHICLE SPEED CONTROL
TOYOTA SIENNA UNCONTROLLED ACCELERATION. I ATTEMPTED TO SLOW VEHICLE BY PUMPING BRAKES WHICH RENDERED THEM TEMPORARILY USELESS. SHIFTING INTO NEUTRAL DIDN'T WORK. THEN ACCELERATION NORMALIZED AND BRAKES REGAINED FUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341397July 4, 2010
AIR BAGS:FRONTAL
FRONT PASSENGER AIRBAG / LIGHT 1. THE FRONT PASSENGER AIRBAG LIGHT REPEATED IS SWITCHED TO THE "OFF" POSITION WHEN AN ADULT OF AVERAGE SIZE AND WEIGHT IS SEATED IN THE PASSENGER SEAT. 2. WE OFTEN HAVE TO MANUALLY PLUG/UNPLUG THE WIRES UNDERNEATH THE SEAT TO RESET THE AIRBAG TO SWITCH TO THE "ON" POSITION, BUT THIS DOES NOT ALWAYS WORK. WE HAVE NOT YET TAKEN IT TO A DEALERSHIP TO HAVE THIS CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341344July 3, 2010
SEAT BELTS
2005 TOYOTA SIENNA WAS REAR-ENDED ON 6/10/10. PASSENGER SEAT BELT DID NOT RESTRAIN THE PASSENGER. PASSENGER'S BODY WAS THROWN VERY NEAR THE DASH. RESULTED IN DAMAGE TO STERNUM AND NECK. WE ARE REQUESTING TOYOTA REPLACE THE PASSENGER BELT. WE ARE ENCOUNTERING RESISTANCE FROM TOYOTA TO REPAIR THIS SAFETY DEFECT. DRIVER'S SEAT BELT DID RESTRAIN DRIVER. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10341104July 2, 2010
STRUCTURE:BODY:DOOR
DRIVER SIDE POWER PASSENGER SLIDING DOOR WILL NOT OPEN. ABLE TO PARTIALLY FORCE OPEN THE DOOR APPROXIMATELY 6 INCHES. DOOR APPEARS TO BE SNAGGING ON INTERNAL MECHANISM. INFANT CHILD CAR SEAT IS POSITIONED IN REAR DRIVER'S SIDE PASSENGER SEAT. IF THERE HAD BEEN AN EMERGENCY THAT REQUIRED THE REMOVAL OF CHILD, IT WOULD HAVE BEEN IMPOSSIBLE TO GET THE CHILD OUT THROUGH THAT DOOR. NO SIGNS OF IMPENDING FAILURE. TOOK TO TOYOTA DEALERSHIP AND THEY SAID THAT A CABLE HAD BROKEN CAUSING THE DOOR TO LOCK. THEY PROVIDED A CAUSE OF FAILURE AS 'C/S DRIVER SLIDING DOOR CABLE IS BROKEN. MOTOR AND CLUTCH ASSEMBLY IS BAD, DISCONNECTED MOTOR ASSY/DRIVER SLIDE DOOR IS MANUAL (EST $1700.00).' *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341124July 2, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
POWER SLIDING DOOR ON 2005 TOYOTA SIENNA . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341257July 2, 2010
SEATS:MID/REAR ASSEMBLY
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 35 TO 45 MPH THE MIDDLE ROW PASSENGER SEAT DETACHED, WHEN BRAKES WERE ENGAGED ABRUPTLY TO AVOID AN ANIMAL IN THE ROAD. THE FAILURE ALSO CAUSED THE SEAT TO TILT FORCEFULLY IN A FORWARD POSITION STRIKING THE DRIVER. THE DRIVER SUSTAINED INJURY TO THE NECK AND SHOULDER. THE CONTACT WAS ABLE TO CONTINUE DRIVING THE VEHICLE WITH CAUTION TO HER RESIDENCE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED WHEN THE COMPLAINT WAS FILED. THE MILEAGE WAS APPROXIMATELY 72,000. 11/15/10 *CN THERE IS A LEVER THAT IS USE TO ADJUST THE ANGLE OF THE SEAT BACK, INCLUDING FOLDING FLAT. THERE IS A STRAP THAT CAN BE PULLED TO RELEASE THE SEAT ALLOWING THE ENTIRE SEAT TO TILT FORWARD IN ORDER TO BE REMOVED. THE PROBLEM IS, THE LEVER THAT ALLOWS THE SEAT BACK ADJUSTMENT CAN UNLOCK THE SEAT FROM THE FLOOR. THIS HAPPENS WHEN THE SET BACK IS TILTED FORWARD 15 OR 20 DEGREES. THE CONSUMERS WIFE WAS DRIVING, WHEN A DEER WALKED INTO THE ROAD. WHEN THE CONSUMERS WIFE APPLIED THE BRAKES, THE SEAT BEHIND HER TILTED FORWARD AND THE HEADREST STRUCK HER IN THE HEAD. THE CONSUMER STATED THE SEAT TILT LEVER SHOULD NOT BE ALLOWED TO DETACH THE SEAT FROM THE FLOOR. UPDATED 11/24/10
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10341273July 2, 2010
LATCHES/LOCKS/LINKAGES
2000 TOYOTA SIENNA REAR DOOR LATCH HANDLE BROKE UNDER NORMAL USE. UPON INSPECTION, THERE IS A NARROW PIECE OF PLASTIC CONNECTING THE HANDLE TO THE INTERNAL LATCH MECHANISM AND THIS NARROW PIECE BROKE CLEANLY IN HALF WITHOUT WARNING. REAR DOOR CANNOT BE OPENED FROM EITHER OUTSIDE OR INSIDE POSING A POSSIBLE HAZARD TO 3RD SEAT PASSENGERS IN THE CASE OF AN ACCIDENT. PHONED TOYOTA AND WAS GIVEN CASE #1007022060 AND INSTRUCTED TO TAKE TO DEALER AND PAY FOR REPAIR SINCE HANDLE NOT PART OF ANY CURRENT RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340906July 1, 2010
EQUIPMENT, EQUIPMENT:MECHANICAL, SUSPENSION
THIS COMPLAINT IS IN REGARD TO TOYOTA RECALL 08V-244, WHICH REPLACES THE STRUTS ON THE BACK DOOR HATCH. THE DEALERSHIP, FRED ANDERSON TOYOTA OF RALEIGH, INFORMED ME OF THE RECALL AND RECOMMENDED THAT THE STRUTS BE REPLACED. UNFORTUNATELY, ONCE THE NEW STRUTS WERE IN PLACE THE DOOR WOULD NO LONGER CLOSE PROPERLY. THE DEALERSHIP INFORMED ME THAT THE MOTOR WAS TOO WEAK TO WORK WITH THE NEW STRUTS AND THAT I WOULD HAVE TO PAY FOR A NEW MOTOR. I HAVE FOUND ON EDMONDS.COM THAT THIS IS A COMMON PROBLEM. IT IS EVIDENT THAT TOYOTA DID NOT CONSIDER THE IMPACT OF THE NEW STRUTS ON THE MOTOR. CONSUMERS SHOULD BE MADE AWARE THAT ALLOWING TOYOTA TO REPLACE THESE STRUTS PER THE RECALL WILL RENDER THE BACK DOOR INOPERABLE. TOYOTA SHOULD REVISE THIS RECALL SO THAT NEW STRUTS WILL BE USED THAT ACTUALLY WORK WITH THE EXISTING MOTOR OR INSTALLATION OF A NEW MOTOR THAT WILL WORK WITH THE NEW STRUTS SHOULD BE COVERED. AN ADDITIONAL SAFETY CONCERN IS THAT THE NEW STRUTS ARE TOO POWERFUL. THE BACK DOOR SHOOTS UP LIKE A ROCKET. THIS MAY BE CAUSED B/C THE EXISTING MOTOR IS TOO WEAK TO OFFER ANY RESISTANCE. I AM AFRAID THAT THE DOOR WILL CAUSE DAMAGE TO PROPERTY OR ANOTHER PERSON B/C IT OPENS UP MUCH TOO FAST AND MUCH TOO HARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341025July 1, 2010
VEHICLE SPEED CONTROL
IN THE QFC PARKING LOT, AT AROUND 5PM ON A CLEAR MONDAY EVENING I WENT TO TURN LEFT INTO A PARKING SPOT. I STEPPED ON THE GAS AND NOTHING HAPPENED, I LET UP A BIT AND STEPPED AGAIN AND MY 2010 TOYOTA SIENNA SHOT FORWARD. I SLAMMED ON THE BRAKE HALFWAY INTO THE PARKING SPOT AND RAN INTO THE TREE IN FRONT OF THE VAN. I LOOKED DOWN AND COULD SEE THE OUTLINE OF THE GAS PEDAL SO MY FOOT WAS DEFINITELY ON THE BRAKE. I WAS VERY SHAKEN UP. THE VANS BUMPER AND HOOD ARE DAMAGED AND THE TREE LOST SOME BARK. I HAD IT TOWED TO THE TOYOTA DEALERSHIP AND TOYOTA IS HAVING IT INVESTIGATED. IT HAS BEEN THERE FOR A MONTH NOW. POLICE WERE CALLED, BUT DID NOT TAKE A REPORT AS THERE WERE NO INJURIES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10340723June 30, 2010
STRUCTURE:BODY
TOYOTA HAS ISSUED AN "ENHANCED WARRANTY" (TECHNICAL SERVICE BULLETIN #07017, NHTSA ITEM # 10023697) TO COVER A KNOWN QUALITY DEFECT. THE FRONT DOOR-CHECK WELD MAY FAIL AND ALLOW THE DOOR TO MOVE FREELY OVER ITS ENTIRE RANGE OF MOTION WITHOUT ANY RESISTANCE. THERE ARE ONLY TWO WAYS TO FIX THE PROBLEM: 1) IF THE BREAK IS NOT TOO BAD YOU CAN RE-WELD THE BROKEN PIECE; 2) OR, IF THE BREAK IS TOO BAD THEN YOU MUST REPLACE THE ENTIRE DOOR. THE LOCATION OF THE BREAK (INTERNAL TO THE DOOR) HAS ABSOLUTELY NOTHING TO DO WITH MILEAGE AND IS NOT A LOAD-BEARING POINT BEYOND PROVIDING RESISTANCE TO THE MOVEMENT OF THE DOOR. FAILURE OF THIS WELD IS NOT A WARRANTY ISSUE BUT IS A KNOWN QUALITY DEFECT ON THE 2004-2007 SIENNA. FAILURE OF THIS WELD COMPLETELY REMOVES THE RESISTANCE TO THE MOVEMENT OF THE DOOR. BASED ON THE SIZE AND FREE-SWINGING WEIGHT OF THE DOOR, THERE IS THE INCREASED LIKELIHOOD OF ADDITIONAL BODY DAMAGE AND THIS IS A SAFETY HAZARD. THE WELD ON MY DRIVER'S SIDE DOOR FAILED AROUND 115,000 MILES ON MY 2004 SIENNA. THIS MILEAGE WAS BEYOND THE "ENHANCED WARRANTY" PERIOD OF UP TO 100,000 MILES. I CONTACTED MY LOCAL DEALER WHO SAID IT WAS OUT OF WARRANTY. I THEN CONTACTED TOYOTA CUSTOMER SERVICE (1-800-331-4331) TO EXPLAIN MY SITUATION AND REQUESTED THEM TO FIX THE DOOR. I EXPLAINED THAT I ONLY WANT MY DOOR FIXED, NOT A NEW CAR. THEY TOLD ME IT WAS "OUT OF THE EXTENDED WARRANTY" SO THERE WAS NOTHING THEY COULD DO. WARRANTIES ARE FOR UNKNOWN PROBLEMS, NOT A KNOWN, WELL-DOCUMENTED, AND RECURRING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340732June 30, 2010
STRUCTURE:BODY:DOOR
REAR SLIDING DOORS WON'T STAY OPEN ON 2009 TOYOTA SIENNA. THE SMALLEST OF INCLINES WILL MAKE THE SLIDING DOORS REFUSE TO STAY OPEN. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10340767June 30, 2010
LATCHES/LOCKS/LINKAGES
I HAVE A 2005 TOYOTA SIENNA AND THE VAN HAS ELECTRONIC DOORS AND THAT I HAVE READ IN THE WEB THAT A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM BUT TOYOTA IS IGNORING IT. ITS A SAFETY ISSUE AND TOYOTA CORP. DOES NOT CARE. THE SLIDING DOOR ALMOST SMASHED MY DAUGHTER. I TOOK IT TO ANTIOCH TOYOTA AND THEY JUST GREASED THE DOORS TRYING TO AVOID THE REPAIRS. THEY ARE WAITING FOR SOMEONE TO GET BADLY INJURED BEFORE THEY FIX ANYTHING. YOU CAN GOOGLE IT AND YOU WILL FIND SAME COMPLAIN FROM HUNDREDS OF PEOPLE TOYOTA DON'T CARE. ITS UNSAFE I EVEN HAVE A EXTENDED WARRANTY AND STILL WONT FIX IT! THE GOVERNMENT CAN'T JUST SIT AND LET TOYOTA GET AWAY WITH THIS AND HAVE MORE PEOPLE BE INJURED AND NOT DO ANYTHING ABOUT IT! PLS HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340855June 30, 2010
AIR BAGS
AIR BAG LIGHT WAS ON. DEALER HAD TO REPLACE P/S SEAT AIRBAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340541June 29, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA AUTOMATIC SLIDING DOOR CABLE BROKE AND DOOR CAN NOT OPEN ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340690June 29, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA. THE LOCK ON THE POWER SLIDING DOOR HAS FAILED AND WE ARE UNABLE TO UNLOCK OR OPEN THE DOOR. IT CAN NOT BE USED TO EXIT THE VEHICLE IN THE CASE OF AN EMERGENCY AS THE DOOR IS BASICALLY NON-FUNCTIONAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340520June 28, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
MY DRIVER SIDE SLIDING DOOR FELL OFF MY 2004 TOYOTA SIENNA. WHEN I LOOKED CLOSELY I FOUND THE CABLE WAS SNAPPED, AND THE DOOR WAS JAMMED WITH THE KIDS INSIDE THE CAR WAS UNABLE TO GO NO WHERE UNTIL A FRIEND WAS ABLE TO HELP US OUT, THE DEALER WANT OVER $1500 TO FIX THE PROBLEM, NO WAY I CAN AFFORD THAT AT THIS TIME, SO THEY SUGGESTED TO CUT THE CABLE AND MAKE THE DOOR MANUAL AND THAT IS WHAT I'M RUNNING ON RIGHT NOW, IT HAPPENED AT 78000 MILES AND THE CAR NOW HAS 89000, AND OF COURSE WARRANTY WAS OVER LONG TIME AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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