Toyota Sienna Complaints

9,048 consumer complaints on file.

#10343403July 15, 2010
AIR BAGS
OWN 2006 SIENNA TOYOTA, WITH 29,000 MILES. AIR BAG SENSOR LIGHT BEGAN COMING ON ABOUT A MONTH AGO, BLINKING ON WHEN DRIVING VAN. AFTER ABOUT 2 DAYS, THE SENSOR LIGHT QUIT BLINKING AND DID NOT COME ON WHILE DRIVING AGAIN FOR ABOUT 3 WEEKS. APPROXIMATELY ABOUT 1 WEEK AGO, THE LIGHT BEGIN BLINKING ON AGAIN WHEN DRIVING AND STILL IS COMING ON EACH TIME I AM DRIVING. WARRANTY HAS EXPIRED DUE TO 3 YEAR WARRANTY EVEN THOUGH I HAVE LESS THAN 30,000 MILES. GOING IN FOR SCHEDULED OIL CHANGE NEXT WEEK AND WILL ASK MAINTENANCE DEPT ABOUT THE SENSOR LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343434July 15, 2010
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH AN ALARM THAT WOULD SOUND WHEN SHIFTING FROM PARK TO INDICATE THAT THE REAR LIFT GATE WAS AJAR, ACCORDING TO THE OWNER'S MANUAL. THE CONTACT STATED THE ALARM WAS DEFECTIVE AND WOULD NOT SOUND UNTIL THE CONTACT WAS DRIVING AT SPEEDS OF AT LEAST 5 MPH. THE MANUFACTURER ADVISED THAT THE OWNER'S MANUAL WAS PRINTED BEFORE THE VEHICLE WAS ACTUALLY MANUFACTURED AND THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT BELIEVED THE VEHICLE SHOULD OPERATE AS INDICATED IN THE OWNER'S MANUAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000. UPDATED 10/15/10 BF THE CONSUMER STATED THE VEHICLE WAS EQUIPPED WITH AN ALARM THAT WOULD SOUND WHEN SHIFTING FROM PARK TO INDICATE THAT THE SLIDING DOOR WAS OPEN. ACCORDING TO THE OWNERS MANUAL, A BUZZER SOUND IF THE SHIFT LEVER WAS MOVED OUT OF PARK WITH THE ENGINE IN THE ON POSITION AND THE SLIDING DOOR NOT COMPLETELY CLOSED. UPDATED 10/21/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343476July 15, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE
2004 SIENNA LE PASSENGER SIDE POWER SLIDING DOOR. CABLE WHICH PULLS DOOR OPEN HAS SNAP. DOOR IS NO LONGER OPERABLE. IT CANNOT BE OPENED EITHER ELECTRONICALLY OR MANUALLY. POSES HAZARD AS OCCUPANTS CANNOT EXIT OUT ONTO CURBSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343482July 15, 2010
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
THE INSTALLED DVD NAVIGATION SYSTEM IN OUR SIENNA HAS FAILED. THIS IN IT'S SELF IS NOT A SAFETY CONCERN, BUT IT'S FAILURE HAS ALSO CAUSED THE BACK-UP CAMERA TO BECOME INOPERATIVE. WE USE THIS EXTENSIVELY AND THE SUDDEN LOSS OF IT IS ALMOST AS BAD AS LOOSING ALL YOUR REAR VIEW MIRRORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343089July 14, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
BOTH DRIVER AND PASSENGER SLIDING DOORS WILL NOT OPEN FROM THE INSIDE. THE CHILD LOCKS ARE NOT ON, AND OCCASIONALLY THE DOORS WILL NOT LATCH CLOSED. AFTER FIDGETING WITH THE LOCK AND LATCH, IT WILL EVENTUALLY LATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343008July 13, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS PARKED ON AN INCLINE WITH THE REAR DRIVER WINDOW OPENED. THE REAR SLIDING DOOR WAS ENGAGED BUT WOULD NOT LATCH IN THE OPEN POSITION. THE DOOR BEGAN TO INVOLUNTARILY CLOSE AND WOULD NOT REMAIN IN THE OPEN POSITION. THE CONTACT STATED THE FAILURE WOULD ONLY OCCUR WHEN THE REAR DRIVER WINDOW WAS OPENED. THE FAILURE WOULD OCCUR WHETHER ON AN INCLINE OR A FLAT SURFACE. THERE WAS NOT A RECALL FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 70,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342869July 13, 2010
STEERING
PROBLEM WITH THE STEERING SHAFT DUE TO CORROSION; THERE IS AN INCREASED EFFORT TO TURN THE STEERING FROM NEUTRAL OR TO RETURN AFTER TURNING. I FEEL THIS IS A DEFECT THAT COULD RESULT IN CASUALTIES AND TOYOTA REFUSES TO ADDRESS IT. THIS STARTED APPROXIMATELY 4 MONTHS AGO AND WAS REPORTED TO TOYOTA CUSTOMER SERVICE. THE LOCAL DEALERSHIP AGREES THAT THIS IS NOT A TYPICAL PART THAT GOES OUT ON A 3 1/2 YEAR OLD VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342870July 13, 2010
STEERING
TOYOTA SIENNA 2004 WITH ONLY 62,000 MILES PRESENTS KNOCKING NOISE WHEN OPERATING THE STEERING WHEEL, ALSO REQUIRING EXCESSIVE CORRECTION WHEN DRIVING THE VEHICLE IN HIGHWAYS. REQUESTED FIX DURING EXTENDED WARRANTY SOLD BY TOYOTA ITSELF. CLAIM WAS DENIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342558July 12, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
THIS HAPPENED YESTERDAY JULY 10, 2010 SATURDAY IN THE REGIONAL PARKS PARKING LOT. SINCE IT'S UNPAVED SO THERE WAS ROCKS AND DIRT ON THE GROUND SO I WAS DRIVING EXTREMELY SLOW TO COME TO A STOP AT A SPOT TO PARK ' I WAS DRIVING WAY BELOW 5 MPH AND EVEN SLOWER WHEN I WAS ABOUT TO COME TO STOP ' AS I ALSO KNOW OUTSIDE OF THE WIRE FENCE, BEYOND THE NARROW ROAD, IT WAS A CLIFF WITH A SUBSTANTIAL DROP OF ELEVATION; AND I HAVE MY WHOLE FAMILY IN THE CAR. I WAS DRIVING A TOYOTA SIENNA MINI VAN WHICH I HAVE BEEN A LOYAL CUSTOMER AND A BIG BELIEVER OF THE QUALITY. JUST AROUND THE TIME THE CAR IS ABOUT TO STOP, ALL OF A SUDDEN, IT SPED UP FORWARD IN SUCH A FORCE WE WERE ALL PUSHED BACK AGAINST THE SEAT BACK, I IMMEDIATELY MOVED MY FOOT TO THE BRAKE AND PRESS ALL THE WAY BUT IT WAS NOT RESPONSIVE AND DID NOT SLOW THE CAR. INSTEAD, THE CAR SPED UP AND WENT THROUGH THE WIRE FENCE AT ABOUT 45 DEGREE ANGLE, WHILE I WAS STEERING TOWARDS LEFT TO AVOID IT WITH VERY LITTLE EFFECT, AND DROPPED DOWN THE SLOPE ONTO THE ROAD, ALL THE WHILE KEPT SPEEDING UP, AND THEN GOT ACROSS THE ROAD AND HIT A WOODEN POLE ON THE ROAD SIDE BY THE CLIFF STRAIGHT ON. THEN THE CAR STOPPED AND THE BRAKE SEEMED TO WORK AGAIN AS MY RIGHT FOOT WAS PUSHING ALL THE WAY DOWN ON THE BRAKE FOR THE WHOLE TIME ' SO I SHIFTED TO PARK, TURNED OFF THE ENGINE, AND THEN OPEN THE DOOR TO TELL PEOPLE COMING UP THAT WE WERE FINE. SOMEONE CALLED THE HIGH WAY PATROL AND THE OFFICER ARRIVED LATER TO TAKE THE CASE AND LATER TRANSFER THE CASE TO THE PARK POLICE FOR REPORT. THE CAR WAS TOWED TO A BODY SHOP AND MOST LIKELY IS TOTALED. WE HAVE INSURANCE COVERAGE SO THE FINANCIAL DAMAGE TO US WASN'T BIG. BUT WE ARE REALLY CONCERNED OF WHAT HAS HAPPENED. WE WERE SO LUCKY TO HAVE ESCAPED THE DROP DOWN THE CLIFF AND EXTREMELY LUCKY THAT WE DID NOT HIT ANYONE ALONG THE WAY, EVEN THOUGH IT WAS ONLY A FEW SECONDS (MAYBE 3-5 SECONDS) BUT THIS WAS A CROWDED PARK AND THERE WERE MANY BIKERS BIKING ALONG THE ROAD. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10342583July 12, 2010
STEERING, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL, EQUIPMENT:MECHANICAL
I HAVE A 1999 TOYOTA SIENNA, BOUGHT NEW IN APRIL 1999. ON NOVEMBER 11, 2005, I HAD TO HAVE THE HORN FIXED BECAUSE TO MAKE THE HORN FUNCTION, YOU HAD TO TURN THE STEERING WHEEL. IT COST ME $399.35. THE DEALERSHIP LISTED "POOR CONTACTS IN CLOCK SPRING; REPLACE CLOCKSPRING". I NOW HAVE THE SAME PROBLEM AGAIN. I AM WONDERING IF THIS IS AN INHERENT PROBLEM WITH THIS TYPE VEHICLE. TOYOTA WILL NOT HELP WITH THE EXPENSE AS THE WARRANTY IS ONLY GOOD FOR 36,000 MILES OR 3 YEARS. HAVE YOU HAD ANY OTHER COMPLAINTS REGARDING THIS TYPE OF PROBLEM WITH TOYOTA VEHICLES? IN ALL THE YEARS AND WITH ALL THE CARS WE HAVE OWNED (WE KEEP THE CARS FOR MANY, MANY YEARS) THERE HAS NEVER BEEN A PROBLEM WITH HORNS NOT WORKING; THAT IS WHY I FEEL THIS PROBLEM IS INHERENT WITH THIS MODEL IF NOT OTHER TOYOTA MODELS. (PLEASE NOTE; THE EQUIPMENT CHOICES PICKED ARE TO FILL IN THE REQUIRED INFORMATION FROM THE CHOICES GIVEN; NOT NECESSARILY CORRECT. THE PARTS NUMBERS ARE LISTED ELSEWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342747July 12, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN THE CONTACT STARTED THE VEHICLE, THE PASSENGER SIDE SLIDING DOOR WOULD NOT OPERATE. HE STATED THAT THE MOTOR FAILED TWICE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE REPAIR COST WAS APPROXIMATELY $1,500. THE DEALER REFERRED HIM TO THE MANUFACTURER WHO STATED THAT THEY WOULD NOT PROVIDE ANY ASSISTANCE DUE TO THE AGE OF THE VEHICLE. WHEN THE FAILURE PREVIOUSLY OCCURRED, THE MANUFACTURER PAID HALF OF THE REPAIR COST FOR THE IDENTICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342813July 12, 2010
STEERING, ELECTRICAL SYSTEM, STRUCTURE:FRAME AND MEMBERS
WE BOUGHT OUR FIRST MINIVAN - A TOYOTA SIENNA XLE 2011- BARELY TWO WEEKS AGO FROM TOYOTA LAUREL, MD. THE SECOND DAY, THE STEERING STARTED TO CREAK WHEN MAKING TURNS. NOW, THE TRUNK DOOR HAS STOPPED WORKING AND THE LOCAL NEW JERSEY DEALERSHIP DCH TOYOTA IS TELLING US IT HAS BEEN "BENT". THEY ARE REFUSING TO FIX IT OR REPLACE THE VEHICLE AND ARE TELLING US OUR INSURANCE COMPANY NEEDS TO PAY TO FIX IT. THE DOOR IS NOT DAMAGED OR DENTED/DINGED IN ANY WAY. IT'S PERFECTLY FINE, EXCEPT IT DOESN'T CLOSE ANYMORE WITH THE REMOTE CLOSING/OPENING BUTTONS. WE BELIEVE SOMETHING IS WRONG WITH THE ELECTRONICS, OR THAT THE DOOR WAS NOT CORRECTLY PUT IN WHEN THE CAR WAS BEING MANUFACTURED. WE HAVE A CHILD AND WOULD LIKE TO KNOW WHAT ELSE IS GOING TO BREAK DOWN IN THIS NEW CAR THROUGH NO FAULT OF OUR OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342434July 10, 2010
POWER TRAIN
2008 TOYOTA SIENNA AWD LEAKING GEAR OIL ONTO EXHAUST SYSTEM FROM AWD TRANSFER CASE. OIL IS BURNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342026July 8, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
LIFTGATE STRUTS HAVE SUDDNELY FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342116July 8, 2010
LATCHES/LOCKS/LINKAGES
AUTOMATIC SLIDING DOOR WOULD NOT LATCH. COST $900 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341835July 7, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I OWN A 2002 TOYOTA SIENNA WHICH I PURCHASED AS A "CERTIFIED USED VEHICLE" IN JANUARY 2008. I WASN'T INFORMED ABOUT THE PROBLEMS THESE PARTICULAR VEHICLES WERE HAVING WITH OIL SLUDGE BUILD UP. SHORTLY AFTER JANUARY 2010, I CHECKED MY OIL AND FOUND THE OIL TO BE GUMMY. I TOOK IT IN FOR A PROPER OIL CHANGE (THOUGH IT WAS UNDER THE 3000 MILE MARK FOR AN OIL CHANGE). I CHECKED THE OIL AGAIN AFTER ONLY DRIVING 100 MILES OR SO, AND FOUND THE SAME GUMMY OIL BUILD UP. I STOPPED DRIVING IT AS SOON AS I NOTICED WHITE SMOKE COMING OUT OF THE EXHAUST. I DIDN'T HAVE THE MONEY TO TAKE IT TO A MECHANIC AT THE TIME, AS I WAS WAITING FOR MY TAX RETURN CHECK TO ARRIVE. AS SOON AS I HAD THE MONEY TO GET IT DIAGNOSED, I WAS TOLD THAT I WOULD NEED A NEW ENGINE, WHICH WOULD COST $7000! MY MECHANIC TOLD ME OF THE ONGOING PROBLEMS MY TYPE OF VEHICLE WAS HAVING AND SUGGESTED I CALL THE CUSTOMER SUPPORT CENTER OF TOYOTA. BECAUSE I WAS NEVER INFORMED BY TOYOTA (I BOUGHT MY VEHICLE IN 2008, SEVERAL YEARS AFTER A CLASS ACTION LAWSUIT WAS IMPLEMENTED AGAINST TOYOTA) MY WARRANTY HAD ALREADY EXPIRED BY THE TIME I STARTED HAVING PROBLEMS. I FEEL MISINFORMED AND RIPPED OFF BY BOTH THE DEALERSHIP AND TOYOTA AS A WHOLE. I STILL OWE OVER $9000 ON MY LOAN AND DO NOT HAVE A VEHICLE TO DRIVE MY FIVE CHILDREN AROUND IN SAFELY. TOYOTA IS RISKING THE LIVES AND LOYALTY OF MILLIONS OF CONSUMERS AND SOMETHING NEEDS TO BE DONE TO PROTECT THE CITIZENS OF THIS COUNTRY. THEY REFUSE TO PAY FOR THE REPAIRS AND HAVE BEEN NOTHING SHORT OF RUDE TO ME. I HOPE THE GOVERNMENT OF THIS COUNTRY WILL DO SOMETHING TO HELP REIMBURSE BOTH MYSELF, AND THE MILLIONS OF OTHERS LIKE ME. THIS IS A CRIME AND NEEDS TO BE STOPPED! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341876July 7, 2010
SERVICE BRAKES, AIR
MY BRAKE LIGHTS REMAINED ON WHEN I PARKED MY 2011 TOYOTA SIENNA. I CONTINUED TO DRIVE THE VEHICLE ABOUT 2 MILES, THE BRAKE LIGHTS REMAINED ON, AND THE MORE I DROVE IT FELT AS IF AN ANCHOR WAS HOLDING MY VAN BACK UNTIL FINALLY THE VAN WOULD NOT GO FORWARD OR REVERSE WHEN I PRESSED ON THE ACCELERATOR. I HAD THE VAN TOWED TO THE DEALERSHIP AND WAS TOLD THAT THE BRAKE PEDAL WAS STUCK BECAUSE I BENT THE METAL BAR THAT THE BRAKE PEDAL WAS ATTACHED TO. THEY ARE PLANNING TO REPLACE THE METAL BAR WITH ANOTHER MADE OF A STRONGER METAL. THE VAN WAS ONLY 2 WEEKS OLD WHEN THIS HAPPENED WITH ABOUT 600 MILES ON IT. IT HAS ONLY HAPPENED ONCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341752July 7, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN HE ATTEMPTED TO CLOSE THE REAR PASSENGER SIDE SLIDING DOOR IT WOULD NOT LATCH IN PLACE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE ENTIRE DOOR LATCH SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 31,360.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341599July 6, 2010
STRUCTURE:BODY
I OWN A 2004 TOYOTA SIENNA XL. BOTH SIDE DOORS DOESN'T OPEN DURING WINTER CONDITIONS AND WE HAVE TO USE THE FRONT DOORS FOR ACCESS. LATELY, THE DRIVER SIDE DOOR GOT JAMMED AND THE CABLE THAT PULLS SIDE DOOR GOT DISCONNECTED. I ALREADY HAD A DIFFERENT ISSUE WITH PASSENGER SIDE DOOR AND HAVE TO REPLACE THE MOTOR. KIND OF ANNOYING AND RELENTLESSLY INVOKES WARNING SOUND. SO SAFETY OF THE PASSENGERS ESPECIALLY IT PUTS KIDS IN DANGER. KINDLY ADVISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341589July 6, 2010
SEATS:MID/REAR ASSEMBLY
TL*THE CONTACT OWNS A 2010 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 25 MPH THE SECOND REAR SEAT MOVED BACK AND FORTH WHILE TWO CHILDREN WERE SEATED IN THEM. ONE OF THE CHILDREN SUSTAINED AN INJURY TO HER LEG WHEN IT HIT THE REAR OF THE FRONT PASSENGER SEAT. THE CONTACT STATED SHE STOPPED THE VEHICLE WHEN SHE GOT A CHANCE TO CHECK THE CHILDREN. THE CONTACT HAD TO DRIVE ONTO THE EMERGENCY LANE WHENEVER THE FAILURE OCCURRED TO MAKE SURE THE PASSENGERS WERE NOT INJURED. THE FAILURE OCCURRED THREE TIMES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT ON ANOTHER OCCASION, THE SEAT LUNGED FORWARD WITH A CHILD IN IT BUT HE WAS NOT INJURED. THE APPROXIMATE FAILURE MILEAGE WAS 2,800 AND THE CURRENT MILEAGE WAS 3,100.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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