Toyota Sienna Complaints

9,048 consumer complaints on file.

#10347040August 3, 2010
STRUCTURE:BODY
I PURCHASED A NEW 2006 TOYOTA SIENNA AND MY CAR JUST REACHED 66,000KM WHEN THE DRIVERS SIDE DOOR STARTED TO MALFUNCTION. IT DOESN'T CLICK SHUT ALL THE TIME. SOMETIMES IT WOULD TAKE UP TO 20 MINUTES OPENING AND CLOSING THE DOOR TO CLICK SHUT. ON 2 OCCASIONS, THE DOOR SWUNG OPEN ITSELF WHILE I WAS DRIVING WITH MY 2 SMALL CHILDREN. LUCKILY I GRABBED ONE OF MY CHILD'S BACKPACKS AS IT WAS HEADING FOR THE ROAD - IT COULD HAVE BEEN ONE OF MY CHILDREN THAT WAS THROWN OUT OF MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347055August 3, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, ELECTRIC
ON JULY 29, 2010 AT 5PM MY WIFE PARKED HER CAR IN FRONT MY HOUSE ON COLESVILLE ROAD, FACING THE ROAD APPROXIMATELY 23 FEET FROM THE SIDEWALK AND 30 FEET FROM THE STREET. I HAD BEEN ASKED BY MY WIFE TO DRIVE TO THE AIRPORT. WE CLOSED THE DOORS, PUT ON THE SEAT BELTS, PUT MY FOOT ON THE BRAKES AND SHIFTED THE GEAR SHAFT TO DRIVE. THEN I RELEASED THE PARKING BRAKE, THE CAR START ROLLING SLOWLY BY THE TIME I WAS MOVING MY FOOT TO THE GASOLINE PEDAL GENTLY, THE CAR KEPT ROLLING , THE GAS PEDAL FAILED TO ACCELERATE THE ENGINE. I PUT MY RIGHT FOOT ON THE BRAKE, THE BRAKE FAILED COMPLETELY. I TRIED TO PUMP THE BREAK TO STOP THE CAR WITHOUT SUCCESS. SUDDENLY, I FOUND MY SELF ENTERING THE BUSY STREET AND CARS RUSHING TOWARD ME. TRYING TO TURN RIGHT AND PUSH THE GASOLINE PEDALTO KEEP UP WITH TRAFFIC, THE CAR KEPT ROLLING SLOWLY AND THE CAR NEVER ACCELERATED. "THE GAS PEDAL FAILED TO ACCELERATE AS THERE WAS NO GAS PEDAL". UNTIL I REACHED THE RIGHT LANE FROM THE SECOND LANE, I SHIFTED THE TRANSMISSION TO NEUTRAL THE CAR SLOWED AND PUSHED THE PARKING BRAKE TO STOP. THEN I CHANGING TRANSMISSION TO THE PARKING POSITION. THE WHOLE TRAFFIC STOPPED, THEN I TRIED AGAIN TO SHIFT THE TRANSMISSION TO DRIVE AND PUSHED THE GAS PEDAL WHICH RESUMED ITS FUNCTION AND THE BRAKE TOO. WHEN I ENTERED COLESVILLE ROAD THE TRAFFIC WAS RUSHING, SPECIALLY ON THE FIRST LANE WHERE FIRST LANE CAR APPROACHING MY CAR, THE DRIVER STARTED HONKING AND SWERVED DRASTICALLY AROUND MY CAR TO THE SECOND AND THIRD LANE TO AVOID HITTING ME. THE FOLLOWING CARS AND THE WHOLE TRAFFIC STOPPED UNTIL I MOVED TO THE FIRST LANE AND RESUMED MOVING. IT WAS A HORRIBLE AND SCARY EXPERIENCE WITH MY WIFE AND THE TWO YEARS GRANDDAUGHTER SCREAMING AND PANICKING. I CALLED THE DEALER, THE ONLY ADVISE I GOT WAS TO GET AN APPOINTMENT AND LOOK AT THE CAR. TONIGHT I TOOK THE CAR TO THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346547August 1, 2010
LATCHES/LOCKS/LINKAGES, SEAT BELTS, STRUCTURE:BODY:DOOR
2005 TOYOTA SIENNA POWER DOORS ARE FAILING. TODAY I COULD NOT GET MY KIDS OUT AS BOTH DOORS FAILED TO OPEN. THE DRIVERS SIDE DOOR OPENS ABOUT 4-6 INCHES AND IT MAKE A LOUD NOISE AND CLOSES AGAIN. THE PASSENGER DOOR HAS FAILED ABOUT A YEAR AFTER WE BOUGHT THE VEHICLE AND THE DEALER REPLACED THE ELECTRIC MOTOR. ALSO SEAT BELTS GET STUCK AND YOU ARE NOT ABLE TO RETRACT THEM, DEALER SAID IT WAS NORMAL FOR SEATBELT TO GET STUCK WHEN IT FOLDS IN INCORRECTLY. VERY UNSAFE SITUATIONS AS WE HAVE OUR KIDS IN THE VEHICLE MOST OF THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346661August 1, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE CABLE ON THE DRIVER-SIDE SLIDING DOOR OF MY 2005 TOYOTA SIENNA MINIVAN SNAPPED MAKING THE DOOR HAZARDOUS TO OPERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346459July 31, 2010
TIRES
LOOSE SPARE TIRE IN CARGO SEATING AREA OF TOYOTA SIENNA 1999 VAN. DUE TO A RECALL ON THE CORROSION OF THE SPARE TIRE CABLE, THE SPARE TIRE WAS REMOVED AND PLACED IN THE CARGO AREA OF THE VAN. THE TIRE IS NOT SECURED DOWN AND MOVES AROUND DURING DRIVING. IF THERE WAS ANY TYPE OF ACCIDENT, ESPECIALLY A ROLL OVER, THE TIRE WITH THE RIM WOULD BE ABLE TO MOVE AROUND THE SEATING AREA AND COULD CAUSE SEVERE INJURIES. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. I DID CALL TOYOTA WITH MY CONCERN WITH THE TIRE NOT BEING SECURED, THEY GAVE ME A CASE NUMBER AND TOLD ME THAT THERE WAS NOTHING THEY COULD DO AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346053July 29, 2010
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA. APPROX. 85,000 MILES. CABLE WHICH CONTROLS THE RIGHT-SIDE SLIDING DOOR RUSTED AND BROKE. DEALER WANTED $1,700 TO FIX IT. I WAS FORCED TO HAVE THE DEALER REMOVE THE ENTIRE ASSEMBLY, AND THE DOOR IS NOW OPERATED MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346056July 29, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
2004 TOYOTA SIENNA. APPROX. 60,000. PER RECALL, BOTH REAR GATE STRUTS WERE REPLACED ON 8/26/08. SINCE THEN, REAR GATE AUTOMATICALLY CLOSES WHEN IT'S REMOTELY OPENED (I.E., OPENED WITH THE KEY FOB OR CONSOLE BUTTON) AND IT REACHES ITS POINT OF HIGHEST TRAVEL, THEREBY PRESENTING A DANGER TO PERSONS STANDING UNDER THE GATE. I RETURNED THE VEHICLE ONCE TO THE DEALER WHICH SAID A TECHNICIAN WOULD REPLACE THE "BUMPERS" OR "STOPS," BUT THE PROBLEM CONTINUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346127July 29, 2010
STRUCTURE
I AM THE ORIGINAL OWNER OF A TOYOTA SIENNA LE 2004 THAT CURRENTLY HAS 58K MILES AND IS KEPT IN GARAGE UNDER COVER. RECENTLY I NOTICED THAT THE DASHBOARD STARTED TO CRACK IN SEVERAL PLACES. THE CRACKS OPENED IN THE PLASTIC TOP OF THE DASHBOARD OVER THE CLOCKS PANEL AND NEAR THE AIR CONDITIONER EXITS. I WANT TO KNOW IF THERE IS ANY RECALL FROM TOYOTA USA COMPANY REGARDING THIS MATTER OR IF THIS DEFECT HAS BEEN REPORTED BY ANY OTHER CONSUMERS WITH THIS MODEL OF TOYOTA VEHICLE. I WOULD APPRECIATE YOUR INVESTIGATION AND NOTIFY ME OF ANY INFORMATION YOU FIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346146July 29, 2010
SERVICE BRAKES, HYDRAULIC
IT SEEM LIKE THE BRAKE TAKE ABOUT 1 OR 2 SECOND BEFORE IT IS FINALLY ENGAGE IF I BRAKE NORMALLY. IF I BRAKE HARD THEN IT IS STOP VERY GOOD BUT IF I BRAKE SLIGHTLY BY PRESS THE BRAKE NORMALLY THEN IT IS NOT DOING GOOD JOB TO STOP IT. DEALER COULD NOT FIND ANY WRONG WITH IT. DEALER LET ME TEST DRIVE 2011 AND THE BRAKE ON THE MODEL WORK GOOD AS THE BREAK I HAVE ON KIA RONDO AND CHEVY IMPALA. I CALLED TOYOTA COMPANY AND THEY TOLD ME GO TO ANOTHER DEALER TO ASK FOR SECOND OPINION. I TOLD THEM ABOUT THE BRAKE ON 2011 MODEL. THEY SAID MY VAN HAS 7K MILEAGE, THE ONE I TESTED DRIVE IS NEW VAN. I TOLD THEM MY VAN IS STILL NEW. THEY SAY I CAN PURSUE THE ISSUE MY OWN IF I STILL THINK THE BRAKE IS NO GOOD. I WENT TO ANOTHER DEALER THEY ALSO SAID NO PROBLEM WITH THE BRAKE. ON THE WEBSITE EDMUND TOWN TALK (HTTP://TOWNHALL-TALK.EDMUNDS.COM) HAS FEW PEOPLE COMPLAINING ABOUT THE BRAKE. MY WIFE HAD THE 2001 CAMRY AND HAD THE BRAKE ISSUE THAT VERY SLOW TO ENGAGE JUST LIKE THE VAN WE HAVE NOW. I THINK THE GOVERNMENT NEED TO LOOK INTO TO BREAK ISSUE SINCE I HAVE DRIVE MANY DIFFERENCE BRANCH CAR, AND I FIND OUT THE TOYOTA BRAKE DOES NOT BRAKE GOOD WHEN YOU PUT THE BRAKE DOWN NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346186July 29, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2007 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THE SAFETY FEATURE ON THE AUTOMATIC PASSENGER SIDING DOOR WOULD NOT FUNCTION. THE SLIDING DOOR CLOSED ABRUPTLY ONTO THE UPPER ARM OF THE PASSENGER EXITING THE VEHICLE. IMMEDIATELY, THE AUTOMATIC DOOR MECHANISM WAS ENGAGED AND THE DOOR RELEASED OPEN. THE FAILURE OCCURRED ON TWO DIFFERENT TIMES. THE PASSENGER SUSTAINED MINOR INJURY TO THE UPPER ARM AREA. THE VEHICLE HAD NOT BEEN REPAIRED OR DIAGNOSED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10346195July 29, 2010
LATCHES/LOCKS/LINKAGES
TOYOTA HAS CREATED A HAZARDOUS AND DANGEROUS SITUATION BY NOT COMPLETING A RECALL. THEY HAVE REMOVED THE SPARE TIRE FROM THE BOTTOM OF MY MINIVAN DURING A AOE RECALL, AND PLACED IT UNSECURED IN THE BACK OF THE CAR. THIS WILL NOW BECOME A DEADLY "MISSILE" IN CASE OF AN ACCIDENT OR ANY MANEUVER AT SPEED. THE RECALL WILL NOT BE COMPLETED UNTIL THE END OF AUGUST (AS PER TOYOTA). THIS IS ANOTHER EXAMPLE OF TOYOTA'S DISREGARD FOR SAFETY AND INABILITY TO RESOLVE DESIGN PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346242July 29, 2010
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL, EQUIPMENT
1. ENGINE LIGHTS CAME ON ALERTING US TO A PROBLEM (CHECK ENGINE, SERVICE ENGINE, ETC.). AFTER ALLEGED REPAIR, SPOUSE DROVE TO FAMILIES HOUSE APPROXIMATE 600 MILES AWAY AND FOUND A SIGNIFICANT AMOUNT OF OIL HAD LEAKED FROM THE SYSTEM - OIL HAD BEEN CHANGED AS PART OF THE FIX. A SECOND DEALER, AT THE NEW LOCATION, "FIXED" WITH THE SAME HOSE AGAIN, WITH SIMILAR RESULTS, THOUGH MY SPOUSE ONLY DROP 120 MILES. SHE IS UNABLE TO CONTINUE THE TRIP HOME DUE TO THIS ISSUE. 2. AFTER TAKING TO DEALER, WAS TOLD THE VVT OIL LINE WAS A KNOWN FAULTY PART AND NEEDED REPLACEMENT. WAS NOT A "FORMAL" RECALL, BUT WAS CONSIDERED AN INTERNAL RECALL TO TOYOTA THAT NEEDED TO BE FIXED FOR "FREE". BOTH DEALERSHIPS CLAIMED TO HAVE FIXED THE PROBLEM, THOUGH THE ENGINE IS STILL LEAKING A SIGNIFICANT AMOUNT OF OIL. THERE IS A SIGNIFICANT AMOUNT OF DATA ON THE WEB THAT ADDRESSES THIS OIL LINE AND THE ASSOCIATED ISSUES. 3. PART WAS REPLACED, BUT WITH SAME TYPE (PART NUMBER, COMPOSITION, ETC.). BASICALLY, A "NEW" BAD PART WAS REPLACED. FURTHERMORE, THE FIRST DEALERSHIP INSTALLED VARIOUS GASKETS AND SEALS INCORRECTLY, AND STILL GAVE THE CAR A SAFE RATING FOR A 600 MILE TRIP. THE SECOND DEALERSHIP MERELY REPLACED A BAD OIL LINE WITH ANOTHER BAD OIL LINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345822July 28, 2010
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED AS SHE ATTEMPTED TO OPEN THE PASSENGER'S SIDE AUTOMATIC DOOR, THERE WAS A GRINDING SOUND. THE DOOR WOULD REGULARLY OPEN SMOOTHLY BUT THE DOOR THEN BEGAN TO OPEN AND SHUT SPORADICALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND/OR REPAIRS. THE CONTACT STATED THE DOOR WAS NO LONGER BEING UTILIZED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,006. UPDATED 10/21/10. *LJ THE CONSUMER STATED THE DEALER REFUSED TO REPAIR THE VEHICLE. UDDATED 10/26/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345824July 28, 2010
STEERING
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THE STEERING WHEEL BEGAN TO ABNORMALLY SHAKE WHILE DRIVING AT AN UNKNOWN SPEED. SHE THEN ATTEMPTED A TURN AND THE POWER STEERING FAILED. THE STEERING WHEEL BECAME EXTREMELY STIFF AND DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE RACK, PUMP AND STEERING BELT WAS REPLACED. THE DEALER ALSO PERFORMED A STEERING FLUSH. THE MANUFACTURER WAS CONTACTED BUT WOULD NOT PROVIDE ANY ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345578July 27, 2010
SEAT BELTS
TWO SEAT BELTS IN MY 1999 TOYOTA SIENNA HAVE GOTTEN "JAMMED". IT HAPPENED SUDDENLY WITH EACH BELT, AND THEY BOTH JAMMED IN THE SAME MONTH. THEY ARE NOT USABLE BECAUSE THEY WILL NOT RETRACT FAR ENOUGH TO BUCKLE, AND ONE IS EVEN STUCK RETRACTED OUT. THERE IS NOTHING THAT I CAN THINK OF THAT WOULD HAVE CAUSED THIS TO HAPPEN. THEY ARE NOW PERMANENTLY JAMMED, AND I CANNOT FIND A WAY TO FIX IT. TOYOTA WANTS TO CHARGE $350 PER SEAT BELT AND I CANNOT AFFORD THAT, SO THE FAILURE HAS NOT BEEN CORRECTED. I HAVE TALKED TO MANY OTHER PEOPLE WITH TOYOTA VEHICLES THAT HAVE HAD THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345372July 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
PULLED INTO PARKING SPACE AND VEHICLE SUDDENLY ACCELERATED AND HOPPED ONTO CURB AND RAN INTO PILLAR AT A RESTAURANT. LUCKILY NOBODY WAS EATING ON THE SIDEWALK WHERE VAN ENDED UP. PLACED VEHICLE INTO PARK AND REMOVED FOOT FROM BRAKE AND VEHICLE CONTINUED TO LUNGE FORWARD. IMMEDIATELY HIT BRAKES AGAIN AND A BYSTANDER CAME TO DETERMINE WHAT WAS WRONG. TALKING TO BYSTANDER TO DETERMINE WHAT HAPPENED, I TOOK MY FOOT OFF BRAKE AGAIN AND VEHICLE LUNGED FORWARD (WHILE STILL IN PARK). DECIDED TO SHUT VEHICLE OFF AND HAVE IT TOWED TO A DEALERSHIP. I AM AWAITING A CALL FROM TOYOTA CUSTOMER EXPERIENCE CENTER TO SETUP AN INSPECTION, HOWEVER I WENT TO DEALERSHIP TO PICK UP SOME THINGS OUT OF THE CAR. I INSTRUCTED THE SERVICE AGENT THAT THE VAN WAS NOT TO BE DRIVEN UNTIL THE TOYOTA CUSTOMER EXPERIENCE CENTER INSPECTOR HAD A CHANCE TO LOOK AT THE VAN WITH ALL PARTIES. NEXT THING I KNOW THE SERVICE AGENT HAD PULLED THE VAN INTO THE SERVICE BAY FOR ME TO GRAB MY BELONGINGS OUT OF. I HOPE THIS DID NOT RUIN ANY DATA IN THE COMPUTER ABOUT WHAT HAPPENED IN THE PARKING LOT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10345024July 24, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
1 - NO EVENTS (ACCIDENTS OR THE LIKE) LEADING TO FAILURE. 2 - FAILURE IS POWER SLIDING DOOR (PASSENGER SIDE) - 2 PARTS - ONE IS POWER SLIDING DOOR DOES NOT OPEN WHEN BUTTONS ARE PRESSED (THOUGH IT ATTEMPTS TO, BUT FAILS TO OPEN), SECOND PART IS THAT THE DOOR DOES NOT OPEN MANUALLY EITHER (WHETHER USING INTERIOR OR EXTERIOR HANDLES FOR EXITING VEHICLE) 3 - HAVE ATTEMPTED TO RESET SYSTEM AS ONLINE TSB AND BLOGS STATE TO DO FOR ALL SIENNA SLIDING DOOR ERRORS (NO END TO THE NUMBER OF COMPLAINTS IN CHAT ROOMS OR BLOGS); NOW HAVE SERVICE APPOINTMENT SAFETY CONCERN - SINCE DOOR WILL NOT OPEN AT ALL, AND CHILDREN RIDE IN THE REAR OF VEHICLE, IN THE EVENT OF ACCIDENT, CHILDREN CANNOT BE EXTRACTED THRU DOOR WITHOUT BREAKING WINDOWS UNLESS THEY CAN MAKE IT TO ANOTHER WORKING DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344829July 23, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR HATCH ON 2009 TOYOTA SIENNA XLE CLOSES SPONTANEOUSLY AND DOES NOT STAY UP W/O HOLDING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344871July 23, 2010
STRUCTURE, VISIBILITY, SEATS
TL*THE CONTACT OWNS A 2007 TOYOTA SIENNA. WHILE DRIVING THE VEHICLE AT ANY SPEED THE CONTACT NOTICED THAT THE REAR WINDOW ON THE PASSENGER SIDES BLIND SPOT WAS VERY SMALL AND MADE IT DIFFICULT TO SEE SMALL CARS. THE FAILURE WAS NOT DIAGNOSED. THE CONTACT STATED THAT THE FAILURE HAD OCCURRED SINCE THE VEHICLE WAS PURCHASED. THE FAILURE MILEAGE WAS 51 AND THE CURRENT MILEAGE WAS 30000. UPDATED 09/28/10 *BF THE CONSUMER ALSO STATED THE REAR SEAT WERE VERY HIGH. UPDATED 10/01/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344912July 23, 2010
STEERING
I NOTICED THAT OCCASIONALLY THE STEERING WOULD BE A LITTLE STIFF. THEN THE STEERING BECAME VERY STIFF WHEN TURNING. OFTEN THE STEERING WOULD JERK TO ONE SIDE OR ANOTHER LEADING TO THE CAR MOVING SUDDENLY. THE CAR IS NOT DRIVABLE NOW. THE ENTIRE STEERING SHAFT IS BEING REPLACED AT AN APPROXIMATE COST OF $1500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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