Toyota Sienna Complaints

9,048 consumer complaints on file.

#10350358August 18, 2010
STRUCTURE
TL* THE CONTACT OWNS A 2003 TOYOTA SIENNA XE. THE CONTACT STATED HE RECEIVED A RECALL NOTIFICATION UNDER THE NHTSA CAMPAIGN ID NUMBER 10V160000 (STRUCTURE). THE AUTHORIZED DEALER WAS NOTIFIED TO SCHEDULE AN APPOINTMENT FOR THE REMEDY REPAIR; HOWEVER, THE TIME FRAME PROVIDED FOR THE REPAIR WAS NOT COMPATIBLE WITH THE CONTACT'S WORK HOURS. ALSO, THE CONTACT STATED THE DEALER SHOULD PROVIDE A FREE RENTAL VEHICLE DURING THE TIME OF THE RECALL REPAIR. THERE WAS NO FAILURE RELATED TO THE RECALL DEFECT. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350393August 18, 2010
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
THE DRIVER'S SIDE SLIDING DOOR ON MY 2004 TOYOTA SIENNA BEGAN TO GET STUCK WHEN IN THE AUTOMATIC POSITION OVER A TWO MONTH PERIOD. THEN WE HAD AN INCIDENT WHERE THE DOOR WOULD NOT CLOSE. WE HAVE TAKEN THE MINIVAN TO A TOYOTA DEALER AND THEY HAVE SAID THE WHOLE MOTOR HAS TO BE REPLACED, WHICH IS $1700 INCLUDING LABOR. I AM NOW AWARE THAT THIS IS A COMMON PROBLEM FOR THAT YEAR'S MODEL, WHICH WOULD IMPLY THAT IT IS NOT JUST NORMAL WEAR AND TEAR, BUT A DEFECTIVE PART OR A DEFECTIVE DESIGN. GIVEN THE COST OF THE REPAIR WE HAVE DECIDED NOT TO HAVE THE PROBLEM FIXED, BUT WILL RATHER USE THE MINIVAN WITH ONLY ONE OPERATIONAL DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349946August 17, 2010
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS OPENING ONE OF THE VEHICLE DOORS WHEN SHE HEARD A LOUD POP NEAR THE DOOR HINGE. THE NOISE WOULD OCCUR WHENEVER THE DOOR WAS OPENED OR CLOSED. THE DEALER ADVISED THAT THE DOOR WOULD NEED TO BE REPLACED TO CORRECT THE NOISE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000 AND THE CURRENT MILEAGE WAS 46,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349996August 17, 2010
WHEELS
INCIDENT - 2006 TOYOTA SIENNA LIMITED 4 ORIGINAL EQUIPMENT ALLOY WHEELS ALL 4 WHEELS SHOW SIGNS OF BUBBLING AND PEELING LOSS OF TIRE PRESSURE ON 2 WHEELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349992August 17, 2010
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA EQUIPPED WITH DUNLOP SP4000 TIRES. WHILE HAVING THE VEHICLE INSPECTED AT AN INDEPENDENT REPAIR SHOP, THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT PASS INSPECTION BECAUSE ALL FOUR TIRES WERE BALD. THE TIRES WERE REPLACED BY AN AUTHORIZED DEALER UNDER WARRANTY. SINCE HAVING THE TIRES REPLACED, SHE HAD EXPERIENCED FOUR BLOWOUTS ON THE FRONT AND REAR TIRES. SHE WAS INFORMED BY THE AUTHORIZED DEALER THAT THE FAILURE HAD MOST LIKELY OCCURRED BECAUSE THE TIRES WERE NOT BEING ROTATED ON SCHEDULE AND WERE UNDER-INFLATED. AFTER EACH BLOWOUT, THE FAILED TIRE WOULD BE REPLACED WITH A NEW DUNLOP SP4000 TIRE. THERE WERE NO FURTHER FAILURES. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350075August 17, 2010
AIR BAGS
AROUND JUNE OF 2010, AFTER STARTING MY 2006 TOYOTA SIENNA, I NOTICED THE AIRBAG SENSOR LIGHT WAS BLINKING, I TURNED THE VAN OFF AND RESTARTED, THE LIGHT KEPT BLINKING. THIS CONTINUE WHILE DRIVING AND AFTER A FEW DAYS, IT STOPPED. AGAIN IN JULY OF 2010, SAME PROBLEM FOR ALMOST 9 OR 10 DAYS EVERYTIME I DROVE. THEN IT STOPPED. TWO DAYS AGO, AUGUST 15, THE AIRBAG SENSOR LIGHT CAME ON AGAIN AND IS STILL BLINKING EVERYTIME I GET IN AND DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350135August 17, 2010
STRUCTURE, LATCHES/LOCKS/LINKAGES
2001 TOYOTA SIENNA... THE PLASTIC DOOR HANDLES ARE BREAKING OFF... THE RIGHT, REAR SLIDER HANDLE BROKE OFF IN 2007. .NEXT THE LEFT, REAR SLIDER HANDLE BROKE OFF... THIS WAS DANGEROUS SINCE THE CHILD LOCK WAS ON PREVENTING OPENING THE DOOR FROM EITHER INSIDE OR OUTSIDE THE VEHICLE WITH THE CHILDREN TRAPPED INSIDE...NOW THE FRONT PASSENGER DOOR HANDLE HAS BROKEN.....TOYOTA DEALERSHIP CHARGES $89.73 FOR EACH HANDLE NOT INCLUDING INSTALLATION....IT IS OBVIOUS TO ME PLASTIC FATIGUE IS THE PROBLEM...3 OF 4 HANDLES HAVE FAILED IN PAST 3 YEARS...I CONTEND THESE HANDLES AS WELL AS THE FOURTH REMAINING WERE AND ARE DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350180August 17, 2010
FUEL SYSTEM, OTHER, ELECTRICAL SYSTEM
ALL OF THE SUDDEN WHEN I WAS DRIVING ON THE HIGHWAY (2008 SIENNA LIMITED AWD) LAST TWO WEEK IT SUDDENLY STOPPED WHILE I WAS DRIVING AT 75 MPH. WITH NOT PRIOR SIGNS OF MALFUNCTION BEFORE THE INCIDENT. I TRIED TO START IT UP BUT IT DIDN'T WORK. (AUGUST 1, 680 SOUTH BOND AL COSTA BLVD IS WHERE MY CAR BROKE DOWN) SO WE TOWED THE CAR TO THE SUNNYVALE TOYOTA. THEY SAID THEY WOULD GIVE US A REPORT OF WHAT WENT WRONG . TURNS OUT THE FUEL PUMP DOESN'T WORK, AND THEY DON'T KNOW WHY BECAUSE IT IS A INDEPENDENT PART, I CONSULTED A PROFESSIONAL AUTO MECHANIC FOR A SECOND OPINION. HE SAID THAT IT USUALLY DOESN'T HAPPEN UNLESS YOUR CAR IS OVER 10 YEARS OLD. I CALLED THE TOYOTA HEADQUARTERS TO FILE A COMPLAINT BUT THEY SAID IT WASN'T A VERY "BIG" PROBLEM AND DIDN'T FOLLOW UP WITH ME AND SAID I HAVE TO CALL MY OWN DEALER ONLY. AND THAT IT WAS PERFECTLY SAFE FOR ME TO PULL OVER WITH THE LEFT OVER MOMENTUM. I WAS NOT SATISFIED WITH THEIR ANSWER AND I FOUND IT WEIRD THAT ITS BREAKING DOWN ALREADY. WITH ONLY 30,000 MILES AND 2 YEARS NEW. NOT ONLY THAT WHEN THEY RETURNED THE CAR TO US, THEY DECIDED TO MENTION TO US THAT APPARENTLY NOT ONLY IS THE FUEL PUMP NOT WORKING APPARENTLY THE BATTERY ROTTED TOO. THEY SAID THAT ALL THE LIQUID IN THE BATTERY LEAKED OUT SO THEY HAD TO CHANGE IT ALSO. I AM NOT PLEASED THAT THEY DECIDED TO TELL ME THIS WHEN THEY RETURNED THE CAR TO ME NOT BEFORE WHEN THEY TOLD ME THE FUEL PUMP WAS NOT WORKING. I AM NOT PLEASED WITH THE QUALITY OF TOYOTA, AND DO NOT FEEL SAFE DRIVING MY CAR AROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349757August 16, 2010
STEERING
DURING FEB 2010, I NOTICED INTERMITTENT 'STICKING' IN THE POWER STEERING OF MY 2004 TOYOTA SIENNA XLE AT ALL SPEEDS. ON 10MAR10, OR 80,787 MILES, HEARTLAND TOYOTA FLUSHED MY STEERING AS PART OF THE SCHEDULED 90,000 MILE WARRANTY. THIS WAS 10,000 MILES EARLY. THE PROBLEM SEEMED TO GO AWAY, AND WHEN IT RETURNED WITHIN TWO WEEKS, I WAS TOLD TO CYCLE THE STEERING CLOCKWISE TO THE STOP, AND THEN COUNTER-CLOCKWISE TO THE STOPS AND TO REPEAT THIS 10 TIMES. THIS ALSO SEEMED TO HELP IN THE SHORT TERM. THE 'BINDING' ACTION CONTINUED TO WORSEN TO THE POINT WHERE IT FELT LIKE THE STEERING WAS STUCK, AND ADDITIONAL FORCE WAS REQUIRED TO PUSH THROUGH THE BINDING. THE BINDING HAPPENS AT ALL SPEEDS, BUT IS MORE NOTICEABLE AT HIGHER SPEEDS DUE TO THE REDUCTION OF RESPONSE TIME TO CORRECT THE STEERING. THIS BINDING WORSENED OVER TIME, AND I DROPPED IT OFF TO BE EVALUATED BY HEARTLAND TOYOTA ON 16AUG10. TOYOTA STATED THE REPAIR WOULD ENTAIL REPLACING THE 'STEERING SHAFT ASSEMBLY', AND THAT THE INTERNAL BEARINGS WERE GOING BAD. THE REPAIR WILL COST $680 WITH PARTS, LABOR AND TAX. I ASKED THAT THE PARTS BE SAVED AND I WILL PROVIDE TO THE NHTSA ODI UPON REQUEST AND PROPER CORRESPONDENCE VIA THE US MAIL. ADDITIONAL RESEARCH OF THIS ISSUE WAS FOUND IN THE ODI'S PE0804. UPON FURTHER READING IT APPEARS MANY OF THESE ISSUES ARE BEING LINKED TO 'SALT DAMAGE' FROM SALTING DURING THE WINTER. THE WASHINGTON STATE DOT DOES NOT USE SALT IN WESTERN WASHINGTON, AND I WOULD ENCOURAGE THE ODI TO REOPEN THIS ISSUE WITH THE TOYOTA SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349802August 16, 2010
ELECTRICAL SYSTEM, STRUCTURE
AUTOMATIC REAR DOORS WILL NOT LOCK OR UNLOCK OR OPEN OR SHUT WITH REMOTE. ARE EXTREMELY DIFFICULT TO OPEN MANUALLY. I WAS TOLD THEY COULD BE REPAIRED AT A COST OF OVER $1200 PER DOOR. I ALSO HAD A PROBLEM WITH THE REAR AUTOMATIC HATCH WHICH WAS REPAIRED UNDER WARRANTY. I SEE A PATTERN HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349807August 16, 2010
STRUCTURE
I WAS PUMPING GAS AND MY CHILD INSIDE THE CAR HIT THE DRIVERS SIDE SLIDING DOOR BUTTON TO OPEN THE SLIDING DOOR. THE DOOR IS SUPPOSED TO STOP AND NOT OPEN WHEN THE GAS COVER IS OPEN. MY SLIDING DOOR FAILED TO DEACTIVATE AND THE SLIDING DOOR CONTINUED TO AUTOMATICALLY OPEN SMASHING THE GAS PUMP INSIDE THE SLIDING DOOR AND THE GAS TANK OPENING. ALL MEAN WHILE FUEL IS PUMPING INTO THE CAR. THIS BENT THE GAS COVER LUCKILY DIDN'T SPARK A FIRE DUE TO FRICTION. HOWEVER NOW I HAVE TO SLAM THE GAS COVER TO GET IT TO SHUT AS SOME TIMES DOORS NOW WILL NOT OPEN AUTOMATICALLY BECAUSE THE GAS COVER IS NOT LATCHED SHUT. ONCE WE BENT THE DOOR AS BEST WE COULD BACK IN PLACE AT LEAST TO ALLOW IT TO LATCH BACK SHUT. THE DOORS WILL AUTOMATICALLY OPEN AND SHUT AS THEY SHOULD. I HAVE HAD THIS OCCUR MULTIPLE TIMES. THIS IS A BIG SAFETY RISK ESPECIALLY IF YOU ARE PUMPING GAS WHEN THIS HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349422August 15, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE PUSH-BUTTON ON THE INSIDE OF THE SLIDING SIDE-DOORS FAILS TO RELEASE. IN THE CASE THE DOOR IS UNLOCKED, THIS PREVENTS TO DOOR FROM CLOSING. IF THE DOOR IS LOCKED, THE BUTTON DOES NOT RELEASE, KEEPING THE DOOR FROM BEING UNLOCKED AND THUS THE DOOR CANNOT BE OPENED. THIS CAN BE REMEDIED BY SLIDING A FLAT BLADE UNDER THE BUTTON TO RELEASE IT. THIS AFFECTS THE 1998 TOYOTA SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349459August 15, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
2009 TOYOTA SIENNA - RAISED THE POWER REAR HATCH TO LOAD LUGGAGE. WAS UNDER THE HATCH WHEN IT STARTED TO AUTOMATICALLY CLOSE ON ME. I HAD TO USE FORCE FOR IT NOT TO CLOSE ON ME. NOT SURE WHAT WOULD HAVE HAPPENED IF IT WAS A CHILD PUTTING SOMETHING IN THE BACK. I DON'T THINK A YOUNG CHILD COULD HAVE STOPPED IT FROM SQUEEZING THEM. IT WOULD NOT STAY OPEN UNLESS WE MANUALLY HELD IT. HAD TO MANUALLY HOLD IT OPEN THE WHOLE WEEK OF VACATION. WHEN RETURNED, TOOK IT INTO THE DEALER THE STRUTS WERE BAD AND THEY REPLACED THEM UNDER WARRANTY. WORKS FINE NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349377August 14, 2010
STRUCTURE:BODY
CABLE FOR DRIVER'S SIDE POWER SLIDING DOOR BROKE, RENDERING THE DOOR COMPLETELY INOPERABLE. THIS DOOR IS NOW COMPLETELY UNUSABLE; IT WILL NOT OPEN OR CLOSE MANUALLY OR WITH THE POWER OPERATION. THIS WOULD BE A SIGNIFICANT SAFETY ISSUE IN AN ACCIDENT OR OTHER EMERGENCY SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349132August 13, 2010
POWER TRAIN
DRIVER UPON SHIFTING FROM NEUTRAL INTO DRIVE, CAR ACCELERATED AT TOP SPEED, EVENTUALLY COLLIDING WITH AN EARTHEN EMBANKMENT 80 YARDS BEYOND THE EXIT FROM A CAR WASH STRUCTURE. ACCELERATOR PEDAL WAS NOT PRESSED AT ANYTIME. BRAKES WERE INEFFECTIVE. NO FLOOR MATS., EXPERIENCED ADULT MALE DRIVER WITH NO HISTORY OF ACCIDENTS. NO PASSENGERS. CAR WAS TOTALED FROM COLLISION. NO INJURIES, DRIVER AVOIDED HITTING A NUMBER OF PARKED CARS, BY STEERING AROUND THEM. ACCIDENT OCCURRED AT 10 AM AS DRIVER EMERGED FROM A CAR WASH STRUCTURE. DRIVER NOT TICKETED. CAR WAS INSPECTED BY TOYOTA AND DEEMED IN PERFECT MECHANICAL CONDITION AND THAT TOYOTA WAS NOT RESPONSIBLE. DRIVER'S INSURANCE COMPANY PROVIDED COVERAGE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10349203August 13, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
OPERABLE SIDE WINDOW, REAR, PASSENGER SIDE, FELL OUT. WINDOW WAS OPEN, AND BEING REMOTELY CLOSED AT THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348697August 11, 2010
STRUCTURE:BODY:DOOR
2005 TOYOTA SIENNA TOYOTA KNEW ABOUT THESE ISSUES AND THEY DON'T PUT OUT A RECALL OR FIX THE PROBLEM. THE MOTOR TO PULL THE SLIDING DOOR ON THE PASSENGER SIDE BROKE ON MY VAN AND THE ACTUATOR TO RELEASE THE LOCK ALSO WENT OUT AT THE SAME TIME. I SEARCH ON THE INTERNET AND THEY HAVE MORE THAN 100 PAGES FROM OTHER CONSUMER ABOUT THIS PROBLEM. THIS PREVENT THE DOOR FROM CLOSING, OR IF THE DOOR IS CLOSE THEN IT REMAIN LOCK AT ALL TIME AND WE CAN'T EVEN OPEN THE DOOR. IN CASE OF ACCIDENT WE CAN'T OPEN THE DOOR HOW ARE WE GOING TO GET OUT. I HAVE THREE CHILDREN IN THE CAR AND THESE ARE VERY IMPORTANT SAFETY ISSUES. I HAD TO PAY ALMOST $2000 TO REPAIR THESE ISSUES. PLEASE HELP ME AND OTHER OWNER TO MAKE TOYOTA PAY FOR THESE REPAIR. THEY SHOULD LEARN THEIR LESSON, BECAUSE THEY HAVE TOO MANY ISSUES WITH THEIR VEHICLE. MY FAMILY IS A LOYAL TOYOTA CUSTOMER. PLEASE HELP US TO GET REIMBURSEMENT FOR THIS REPAIR, AND HELP OUR FAMILY AND OTHER FAMILY IN THE US AND THE WORLD ABOUT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348912August 11, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
2004 SIENNA, THE RIGHT SIDE SLIDING DOOR CABLE COATING IS BRAKING DOWN. THE DOOR IS NOT CLOSING PROPERLY AND IS HARD TO MOVE IN EITHER DIRECTION MANUALLY. STILL INVESTIGATING ISSUE TO SEE IF REPAIRS ARE POSSIBLE OR IF NEW ASSEMBLY WILL BE REQUIRED. CONCERNED ABOUT SAFETY OF DOOR OPERATION AS MANY OTHERS. WE HAVE STOPPED USING THAT DOOR AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348426August 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA .THE CONTACT STATED WHILE DRIVING 10 MPH OR MORE THE TRANSMISSION WOULD HESITATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 140,000. UPDATED 11/05/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348453August 10, 2010
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL*THE CONTACT OWNS A 2000 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE HOOD OPENED AND HIT THE WINDSHIELD. THE FAILURE OCCURRED TWICE, SHATTERING THE WINDSHIELD. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS CAUSED BY THE HOOD LATCH. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT MILEAGE WAS APPROXIMATELY 200,000. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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