Toyota Sienna Complaints

9,048 consumer complaints on file.

#10352555August 29, 2010
STRUCTURE:BODY:DOOR
2008 SIENNA DRIVERS DOOR STUCK OPEN, STARTED MAKING A GROANING SOUND, CABLE SNAPPED. NOW TOYOTA WANTS 1700 BUCKS TO FIX IT. MY VAN IS 2 YEARS OLD, MILEAGE HAS IT OUT OF WARRANTY. THE CABLE SNAPPED, YOU CANNOT PURCHASE THE CABLE YOU HAVE TO PURCHASE THE MOTOR ALSO... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352487August 28, 2010
AIR BAGS
2006 TOYOTA SIENNA VAN AIRBAG LIGHT STAYS ON FULL TIME OR SOMETIMES WHEN CAR IS STARTED THE AIRBAG LIGHT FLASHES ON AND OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351694August 25, 2010
AIR BAGS
AIR BAG LIGHT HAS BEEN ON AND OFF FOR THE ENTIRE TIME I HAVE OWNED MY 2006 TOYOTA SIENNA. IT HAS BEEN TAKEN TO THE DEALER FIVE TIMES AND THEY HAVE FINALLY RECOMMENDED A REPLACEMENT AFTER 90,000 BUT WON'T COVER IT EVEN THOUGH THE INITIAL PROBLEM OCCURRED IN MY VEHICLE AND MANY OTHERS THAT I HAVE READ ABOUT, BEFORE THE INITIAL WARRANTY PERIOD WAS OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352095August 25, 2010
STRUCTURE
2010 TOYOTA SIENNA. CONSUMER STATES SEVERE CORROSION OF A SPARE TIRE CABLE *TGW THE CONSUMER STATED HE RECEIVED A RECALL NOTICE IN THE MAIL REGARDING SEVERE CORROSION OF THE SPARE TIRE CABLE. AN INSPECTION OF THE SPARE TIRE CABLE REVEALED CORROSION. THE CONSUMER STATED TO SUGGEST STORING A SPARE TIRE CONTAMINATED WITH ROAD DIRT, SALT AND OTHER POSSIBLE CONTAMINANTS INSIDE THE VEHICLE IS UNPROFESSIONAL AND DANGEROUS. THE CONSUMER IS REQUESTING A NEW SPARE TIRE CABLE AS SOON AS POSSIBLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351842August 25, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA MINIVAN. TOYOTA HAS RECOGNIZED THAT THERE WAS A SAFETY ISSUE WITH THE DRIVER'S DOOR MECHANISM IN 2007 AND AN EXTENDED WARRANTY WAS ISSUED TO REPAIR THE PROBLEM AND IT INCLUDED MY VEHICLE MODEL SPECIFICALLY. I HOWEVER, DID NOT GET ANY MAIL REGARDING THE ISSUE. THE ONLY TIME I WAS MADE AWARE OF IT IS WHEN I MENTIONED IT TO MY PERSONAL MECHANIC AND HE IS THE ONE THAT PRINTED THE LETTER FOR ME ON MAY 07, 2010 FROM AN INTERNET SITE. I TOOK MY CAR IN FOR REPAIR OF THE PROBLEM TODAY ON AUGUST 25, 2010 AND THE TOYOTA DEALERSHIP CHARLES MAUND TOYOTA IN AUSTIN TEXAS FAILED TO HONOR AND REPAIR THE PROBLEM ON TODAY'S DATE STATING BECAUSE OF SOME TECHNICALITY THEY WILL NOT HONOR THE REPAIR IT AT NO COST TO ME ANYMORE, AND DO NOT CONSIDER IT A SAFETY ISSUE ANYMORE. THE DOOR STILL HAS THE POTENTIAL OF BREAKING OFF , THE HINGES THAT HOLD IT ARE DEFECTIVE AND BROKEN AND MAKE A LOUD NOISE EVERY TIME ONE OPENS OR CLOSES THE DRIVER'S DOOR. IT IS ACTUALLY A TRUE SAFETY ISSUE IF THE DOOR FALLS OFF AND NO ONE CAN DRIVE THE VEHICLE. IT IS A MANUFACTURER'S DEFECT AND IT HAS TO BE REPAIRED AT NO COST TO THE CONSUMER EVEN IF IT IS OUT OF THIS ARBITRARY TIME FRAME THAT THE COMPANY HAD CREATED. THE MANUFACTURERS ARE RESPONSIBLE FOR THEIR WORK AND HONORING THEIR PRODUCTS' SAFETY. TOYOTA'S POSITION IS JUST UNACCEPTABLE TO CREATE THAT ARE UNSAFE AND NOT STAND BEHIND THEM AND REPAIR THEM WHEN NECESSARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351411August 24, 2010
AIR BAGS:FRONTAL
MY WIFE RAN OFF THE ROAD IN HER 2004 TOYOTA SIENNA AND STRUCK A DITCH. THE CAR SUSTAINED OVER $7,000 DAMAGES TO THE FRONT END. MY WIFE SUFFERED A FRACTURED VERTEBRAE. THE AIR BAGS FAILED TO DEPLOY. SPEED AT TIME OF ACCIDENT WAS APPROXIMATELY 60 MPH. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10351491August 24, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
WE OWN A 2004 TOYOTA SIENNA XLE AND HAVE OWNED IT FOR 5 YEARS. LAST YEAR, OUR AUTOMATIC SLIDING DOOR (PASSENGER SIDE) CABLE SNAPPED, MAKING THE DOOR UNABLE TO OPEN AUTOMATICALLY. WE HAD BEEN USING IT JUST AS A MANUAL DOOR, AND HAVE RECENTLY BEEN HAVING PROBLEMS WITH BOTH SLIDING DOORS UNABLE TO OPEN AT ALL, EVEN MANUALLY. IT SEEMS TO HAVE SOMETHING TO DO WITH THE LOCKING MECHANISM. IT IS AS IF THE DOORS ARE STILL LOCKED EVEN THOUGH THEY ARE NOT. THIS IS A DANGEROUS PROBLEM, AND AFTER SOME RESEARCH I HAVE FOUND THAT THIS IS NOT AN ISOLATED INCIDENT, BUT RATHER THAT THIS IS AN INHERENT PROBLEM WITH THIS PARTICULAR VEHICLE. WITH SO MANY OWNERS HAVING THESE SAME PROBLEMS, I THINK TOYOTA SHOULD ISSUE A RECALL INSTEAD OF MAKING MONEY ON HAVING THEM HAVE TO FIX IT THEMSELVES. THEY ARE VERY COSTLY REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351502August 24, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE
AT ABOUT 107,000 MILES, OUR 2005 TOYOTA SIENNA DRIVER'S SIDE DOOR BEGAN MAKING A LOUD POPPING. NO INCIDENT LED TO THE INITIATION OF THIS NOISE. INVESTIGATION REVEALED BROKEN WELDS AT THE DOOR STOP CONNECTION. FURTHER INVESTIGATION REVEALED A SIGNIFICANT NUMBER OF OTHER COMPLAINTS INCLUDING A SERVICE BULLETIN (NV003-07). TOYOTA WAS CONTACTED AND AFTER ABOUT 2 WEEKS OF FOLLOW-UP, IT WAS DETERMINED THAT THEY WOULD NOT ASSIST US IN ANY WAY CITING A LACK OF "SERVICE HISTORY" WITH THE DEALERSHIP. WE WERE OVER OUR EXTENDED WARRANTY MILEAGE BY ABOUT 7000 MILES AND THE TIME BY ABOUT 3.5 MONTHS. WE ARE THE SECOND OWNERS OF THE VAN, BUT THE ORIGINAL OWNERS WERE MY WIFE'S PARENTS. NOTHING HAS BEEN DONE SO FAR TO REPAIR THE DOOR. A PROPER FIX WOULD INCLUDE INSTALLING A NEW DOOR. WE ARE A MIDDLE CLASS FAMILY WORKING ON A BUDGET THOUGH SO THAT IS OUT OF THE QUESTION. WE WILL HAVE TO FIND AN ALTERNATIVE. OPTIONS INCLUDE 1)REMOVING THE DOOR STOP ALLOWING THE DOOR TO FREELY SWING...DEFINITE SAFETY CONCERN. 2)DRILLING OUT THE SPOT WELDS AND MIG WELDING THEM BACK...NOBODY IS HAVING ANY LUCK WITH THIS FROM WHAT I AM READING. 3) DRILLING OUT THE SPOT WELDS AND ATTACHING WITH A BOLT...ONLY TEMPORARY FROM WHAT I AM READING...CRACKS FORM IN THE WELDED MATERIALS. THE TEMPTATION IS TO TEMPORARILY FIX THE PROBLEM AND THEN SELL THE VEHICLE. WE ARE HONEST FAITHFUL PEOPLE SO I WOULD NOT BE ABLE TO STICK ANOTHER FAMILY WITH THIS ISSUE. SOME MIGHT ARGUE THAT THIS IS NOT A SAFETY PROBLEM. SINCE THE STOP IS STILL PARTIALLY ATTACHED, MY WIFE HAS BEEN ENTERING AND EXITING THROUGH THE PASSENGER SIDE DOOR TO PREVENT ANY FURTHER DAMAGE. COMPLETE FAILURE WOULD RESULT IN EXTREME DIFFICULTY FIXING IT AND POSE A SERIOUS THREAT TO ONE OF MY THREE UNSUSPECTING CHILDREN WHEN THEY OPEN IT UP. I HAVE ALREADY READ OF CHILDREN BEING HURT BY A FREE SWINGING SIENNA DOOR. THIS IS A MANUFACTURING PROBLEM. WELDS AREN'T SUPPOSED TO BREAK. THE MATERIALS BETWEEN THE WELD SHOULD BREAK FIRST. IT WAS A BAD WELD FROM DAY 1. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351563August 24, 2010
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER AND DRIVER SIDE ELECTRONIC SLIDING DOORS WERE INOPERABLE. THE DEALER ADVISED THAT THE FAILURE OCCURRED DUE TO DUST IN BETWEEN THE DOOR PANELS. THE DOOR PANELS WERE CLEANED YET THE FAILURE PERSISTED. THE MANUFACTURER ADVISED THE CONTACT THAT SHE WAS RESPONSIBLE FOR MAINTAINING CLEAN DOOR PANELS. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351297August 23, 2010
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA EQUIPPED WITH DUNLOP SP4000 TIRES. THE CONTACT STATED THAT THE FRONT PASSENGER TIRE WAS BULGING ALONG THE SIDEWALL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE EACH TIRE, EXCEPT THE FRONT DRIVER SIDE TIRE, WAS REPLACED. APPROXIMATELY SEVEN MONTHS LATER, THE FAILURE RECURRED ON BOTH REAR TIRES. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE BOTH REAR TIRES WERE REPLACED. THE FAILURE RECURRED A SECOND TIME WITHIN THE NEXT SEVEN MONTHS ON THE REAR DRIVER SIDE TIRE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE IT WAS IN THE PROCESS OF HAVING THE TIRE REPLACED. AFTER EACH FAILURE, THE TIRES WERE REPLACED WITH THE EXACT SAME TYPE AS THE PREVIOUS TIRE (DUNLOP SP4000). THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351368August 23, 2010
ENGINE AND ENGINE COOLING
I HAVE A SIENNA LE 2001. 118,000 MILES. WE HAVE BEEN THE ONLY OWNERS SINCE WE BOUGHT IT. WE HAVE NO PERFECT RECORD OF OIL CHANGES BUT WE HAVE DONE IT PERIODICALLY. ABOUT 3-4 MONTHS AGO, IT WAS RUNNING OK, BUT IT BLEW OUT WHITE-ISH/ BLUE-ISH SMOKE OCCASIONALLY (USUALLY WHEN FIRST STARTING, IT DIDN'T SEEM TO MAKE A DIFFERENCE IF IT WAS HOT OR COLD). IT ALSO HAD LITTLE AND OCCASIONAL POWER LOSS WHEN ACCELERATING FROM A STOP. I TOOK IT TO THE DEALER WHERE WE BOUGHT IT, AND THEY SAID THEY JUST TOOK OFF THE TOP COVER OF THE ENGINE AND IT LOOKED LIKE IT WAS GUMMED UP WITH OIL. I HAVE CHANGED THE PCV VALVE, I TOOK IT TO A PLACE FOR AN OIL AND OIL FILTER CHANGE, I AM CONCERNED THE DAMAGE WILL CONTINUE TO THE ENGINE. THE DEALER SAID I NEED A NEW ENGINE, COSTING AROUND $8000. I ASKED A SECOND OPINION OF THE MECHANIC THAT HAS WORKED ON OUR CARS, AND HE THINKS HE WOULD NEED TO TAKE APART THE ENGINE AND FIGURE OUT HE PROBLEM, COSTING AROUND $2000-$3000, HE ALSO MENTIONED THE POSSIBILITY OF A NEW MOTOR. HONESTLY, I DO NOT RECALL RECEIVING INFORMATION ABOUT THE "SPECIAL POLICY ADJUSTMENT" FROM TOYOTA OR DEALER REGARDING CHECK-REPLACE THE ENGINES THAT ARE OR COULD BE DAMAGED FROM SLUDGE. I WILL APPRECIATE YOUR INPUT AND SUPPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351169August 22, 2010
SERVICE BRAKES, HYDRAULIC, LATCHES/LOCKS/LINKAGES, STEERING
TOYOTA SIENNA 2005 WAS TAKEN INTO DEALERSHIP FOR REGULAR MAINTENANCE SERVICE WHICH INCLUDED A CHECK OF THE BRAKES. WAS TOLD REAR BRAKES NEEDED TO BE REPLACED AND THAT WAS PERFORMED. WAS TOLD BY DEALER THAT FRONT BRAKES WERE FINE. 1 MONTH LATER HAVING PROBLEMS WITH BRAKES STILL. TOOK IT TO PRIVATE MECHANIC AND WAS TOLD THAT MASTER BRAKE CYLINDER NEEDED TO BE REPLACED. I WOULD THINK THIS PROBLEMS WOULD HAVE BEEN DETECTED WHEN IT WAS AT THE DEALERSHIP. I AM LUCKY THAT MY BRAKES DID NOT FAIL AND CAUSE AN ACCIDENT. OTHER ISSUES WITH THIS 2005 TOYOTA SIENNA INCLUDE HAVING TO REPLACE THE A/C COMPRESSOR TWICE, RACK AND PINION REPLACED, AND NOW THE REAR STRUTS ON THE TAILGATE HAVE FAILED. THIS VEHICLE IS A SERIOUS SAFETY RISK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350717August 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2010 TOYOTA SIENNA : WHEN DRIVING, THE SLIGHTEST TOUCH OF THE GEAR SHIFTER CAUSES A SHIFT INTO NEUTRAL. THE GEAR SHIFTER IS EXTREMELY (AND POSSIBLY DANGEROUSLY?) SENSITIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350483August 19, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR LIFT GATE GAS SUPPORT STRUTS, THAT HAVE BEEN PREVIOUSLY RECALLED FOR REAR POWER LIFT GATES, ARE FAILING NOW ON NON-POWERED REAR LIFT GATES ON TOYOTA SIENNAS. THE REAR LIFT GATE ON THE TOYOTA SIENNA STARTED TO FAIL TO STAY IN THE UP/OPEN POSITION ABOUT 3 MONTHS AGO. NOW THE GAS SUPPORT STRUTS HAVE COMPLETELY FAILED AND THE REAR LIFT GATE WILL NOT STAY OPEN LEADING TO POTENTIAL INJURY TO ANYONE UNDERNEATH THE LIFT GATE ON THE TOYOTA SIENNA. THE FAILURE OCCURS NOW ALL OF THE TIME AND THE GATE ON THE TOYOTA SIENNA WILL NOT STAY OPEN. THE SAME LIFT GATE SUPPORT WAS ALREADY RECALLED FOR VEHICLES THAT HAVE POWER LIFT GATES, BUT IT IS NOW HAPPENING ON MANUAL LIFT GATES. THE SIENNA WAS TAKEN TO A LOCAL TOYOTA DEALER WHO REFUSED TO REPAIR THE SUPPORT STRUT. TOYOTA PREVIOUSLY CONDUCTED A SPECIAL SERVICE CAMPAIGN (RECALL) 80C FOR POWERED REAR LIFT GATES IN 2008. THE PART NUMBER FOR THE PREVIOUS RECALL IS THE SAME PART FAILURE WITH NON-POWERED REAR LIFT GATES. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10350517August 19, 2010
SERVICE BRAKES, HYDRAULIC, STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2001 TOYOTA SIENNA. THE CONTACT STATED THAT THE BRAKES WERE DEPRESSED WITH THE VEHICLE TURNED OFF. HE THEN SHIFTED INTO REVERSE AND THE VEHICLE BEGAN TO ROLL BACKWARD. THE CONTACT WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE UNTIL IT STOPPED. IN ADDITION, THE DRIVER SIDE RUNNING BOARD MELTED AND FRACTURED IN SEVERAL PLACES. THE DEALER ADVISED THAT THEY WERE UNABLE TO REPLACE THE RUNNING BOARD BECAUSE IT WAS NO LONGER IN STOCK. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 113,770. UPDATED 11/15/10 *CN THE DEALER WAS ABLE TO DUPLICATE, BUT WAS UNABLE TO SOLVE IT. UPDATED 11/26/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350518August 19, 2010
VISIBILITY
DURING HEAVY RAIN AND HIGH WIPER SPEED THE DRIVER AND PASSENGER SIDE WINDSHIELD WIPERS GOT LOCKED TOGETHER AND COMPLETELY DESTROYED THE PASSENGER SIDE WIPER. THE DEALERSHIP STATED THE ADJUSTMENT NUT LOOSE ON BOTH WIPER ARMS, IT WAS TIGHTENED AND WIPER BLADE REPLACED. WE STILL HAVE THE MANGLED WIPER BLADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350549August 19, 2010
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
TAILGATE WILL NOT STAY IN THE UPRIGHT POSITION. AS SOON AS THE TAILGATE IS LIFTED, THE GATE SLAMS SHUT. IF SOMEONE WERE UNDERNEATH THE GATE, IT WOULD CAUSE SERIOUS INJURY OR EVEN DEATH. THIS IS THE SECOND TOYOTA SIENNA THAT WE HAVE HAD THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350574August 19, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
REAR HATCH STRUTS SUDDENLY FAILED TO HOLD REAR HATCH UP, COMING DOWN ON PEOPLE WHEN THEY ARE REMOVING CONTENTS FROM THE REAR COMPARTMENT OF THE VEHICLE. REAR HATCH IS HARD TO OPEN AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350601August 19, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR LIFT GATE NO LONGER STAYS UP ON IT OWNS. THE CONTACT HAD THE REAR LIFT GATE REPAIRED FOR THIS SAME PROBLEM IN JULY 2007 AND NOW THE GATE NEEDS TO BE REPAIRED AGAIN. THE DEALER STATED THAT THIS NORMAL AND THEY HAVE TO BE REPLACED EVER FEW YEARS. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350330August 18, 2010
LATCHES/LOCKS/LINKAGES, POWER TRAIN:AUTOMATIC TRANSMISSION
ON AUGUST 15, 2010 WITH THE 2002 TOYOTA SIENNA IN PARK AND WITH NO KEY IN THE STEERING WHEEL A TWO YEAR OLD WAS ABLE TO REMOVE THE GEAR SHIFT FROM PARK ALLOWING THE VEHICLE TO BEGIN TO MOVE BACKWARDS. SEVERAL PEOPLE WERE CLOSE BY AND WERE ABLE TO STOP THE VEHICLE WHICH WAS BACKING UP. ADULTS THEN CHECKED THE VEHICLE AND IN FACT WERE ABLE TO MOVE THE SHIFTER FROM PARK INTO GEAR (WITHOUT THE KEY IN ITS IGNITION). ON AUGUST 16 THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED -"CUSTOMER STATES THE SHIFTER COMES OUT OF PARK WITHOUT THE KEY IN THE IGNITION. CONFIRMED CUSTOMER CONCERN. FOUND SHIFTER CABLE WORN AND IN NEED OF ADJUSTMENT." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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