Toyota Sienna Complaints

9,048 consumer complaints on file.

#10354813September 10, 2010
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT OBSERVED WHEN THE FRONT DRIVER SIDE DOOR WAS OPENED THE HINGE WOULD MAKE A POPPING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE TECHNICIAN INFORMED THAT THE DOOR WOULD NEED TO BE REPLACED TO CORRECT THE PROBLEM. THE REPAIR COST WAS $1,600. THE MANUFACTURED ISSUED A VOLUNTARY RECALL RELATED TO THE DEFECT; HOWEVER, THE RECALL EXPIRED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354673September 9, 2010
STRUCTURE:BODY:DOOR
THE NIGHT OF SEPTEMBER 5TH, THE RIGHTHAND POWER SLIDING DOOR ON THE MINIVAN JAMMED IN A HALFWAY OPEN, HALFWAY CLOSED POSITION WHILE THE VEHICLE WAS PARKED. SWITCHING TO MANUAL OVERRIDE DID NOT RELEASE THE DOOR AND ALLOW IT TO CLOSE; THE DOOR COULD NOT BE CLOSED UNTIL A MECHANIC REPLACED THE POWER DOOR MOTOR AND REGULATOR ASSEMBLY. UNCERTAIN IF REPLACED PARTS ARE STILL AVAILABLE. OUR MECHANIC NOTED THAT HE'D NEVER SEEN ANOTHER POWER DOOR DESIGN WHERE THE DOOR COULD NOT BE CLOSED IN THE EVENT OF A MOTOR FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354751September 9, 2010
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED, THE CONTACT OPENED THE FRONT DRIVER SIDE DOOR, AND THERE WAS A POPPING NOISE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INSPECTED THE VEHICLE AND INFORMED THE CONTACT THAT THE DOOR STOP HAD BROKEN. THE DOOR WOULD NEED TO BE REPLACED TO CORRECT THE PROBLEM. THE TECHNICIAN ADVISED WHEN ACCESSING THE DOOR POTENTIALLY IT WOULD OPEN FULLY WIDE WITHOUT RESISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354427September 8, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING A SIGNIFICANT DISTANCE WITH HIS LEGS PRESSING ON THE FLOOR BOARD, THE CRUISE CONTROL DISENGAGED THE BRAKES ENGAGED SLIGHTLY. THE CONTACT STATED THAT IT MAY HAVE BEEN CAUSED BY THE WIRING UNDERNEATH THE FLOOR BOARD. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 900 AND THE CURRENT MILEAGE WAS 1184.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354141September 7, 2010
LATCHES/LOCKS/LINKAGES
I NEVER HAD A PROBLEM OPENING OR CLOSING THE TRUNK DOOR OF MY 2003 SIENNA VAN. SHORTLY AFTER I PURCHASE MY SIENNA IN 2007, I DID NOTICE THE TRUNK HANDLE, WHICH IS COVERED FROM ALL ELEMENTS, WAS COMPLETELY CORRODED. TO SEE THE CORROSION YOU MUST GET ON YOUR KNEE AND LOOK UP PAST THE LICENSE PLATE OR OPEN THE TRUNK DOOR AND LOOK UP INTO THIS SAME GROOVE.. I INFORMED THE TOYOTA SERVICE CENTER ABOUT THE CORROSION WHILE THE VEHICLE WAS UNDER WARRANT AND WAS TOLD THAT WAS NOT A PROBLEM THAT WAS COVERED BY THE WARRANTY. AFTER A TRIP TO THE GROCERY STORE ON LABOR DAY, THE TRUNK WOULD NOT OPEN. I HAD TO CLIMB OVER THE REAR SEAT TO UNLOAD THE VAN. WHEN I CONTACTED TOYOTA I WAS INFORMED THAT THERE WERE NO RECALLS FOR THAT PARTICULAR PROBLEM AND THAT I WOULD HAVE TO PAY THE COST OF THE REPAIR. HOW CAN THAT PART BE TOTALLY CORRODED THE WAY IT IS COVER? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354012September 6, 2010
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
ON AUGUST 25, 2010, I WAS TAKING MY GRANDCHILDREN TO RAINBOW STATION DAYCARE IN OUR TOYOTA SPORTS VAN SIENNA XLE, 1998. WARRENTON TOYOTA DEALER IN VIRGINIA PERFORMED A FULL 100,000-MILE SERVICE ON VAN ON JULY 10, 2010. I TURNED INTO THE PARKING LOT OF THE DAY CARE AT A SPEED OF 5 MPH WITH MY FOOT ON THE BRAKE. WHILE I WAS ABOUT TO PARK THE CAR, THERE WAS UNINTENDED SUDDEN ACCELERATION OF THE CAR AND CAR WENT FROM PARKING LOT TO SIDEWALK AND BEGAN GOING TOWARDS THE OFFICE OF THE DAYCARE. I TURNED THE STEERING TO THE RIGHT AS FAR AS I COULD IN ORDER TO GET AWAY FROM THE ENTRANCE OF THE DAYCARE AND THE LOBBY (BOTH HAVE A GLASS WALL) AND WAS TRYING TO GET BACK TO THE PARKING LOT THE CAR WOULD NOT STOP. I TRIED TO PUSH THE BRAKE AS HARD AS I COULD BUT THE CAR WOULD NOT STOP INSTEAD IT LEFT CAR TIRE TRACK MARKS ON THE SIDEWALK AND THE FRONT LAWN OF THE DAYCARE. THE CAR FINALLY HIT THE BRICK WALL AND STOPPED. FORTUNATELY THE GRANDCHILDREN WERE SAFE. MY RIGHT HAND WRIST BONE (RADIUS) WAS BROKEN. I HAD TO UNDERGO SURGERY. OUR CAR WAS TOTALED AND IS BEYOND REPAIR. TOYOTA IS TRYING TO FIND OUT HE CAUSE OF ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10353533September 2, 2010
STRUCTURE:BODY
2005 SIENNA VAN - PURCHASED NEW; THE DRIVER'S SIDE DOOR STARTED POPPING WHEN IT WOULD BE OPENED AND CLOSED. THE WELDS HAD BROKEN AND THE ENTIRE CLOSING MECHANISM HAD TO BE RE-WELDED. THE VAN HAS NOT BEEN MISUSED AND THIS SHOULD NOT HAVE HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353628September 2, 2010
TIRES, TIRES:TREAD/BELT
I HAD A FAILURE OF A GOODYEAR INTEGRITY TIRE WITH ONLY 29,000 MILES IT. IT HAD UNEVEN TREAD WEAR AND THE WIRE STRANDS POKING OUT FROM A BROKEN STEEL BELT. THIS TIRE WAS ON THE RIGHT REAR POSITION OF MY 2006 TOYOTA SIENNA THIS DEFECTIVE TIRE CAUSED MY SIENNA TO WOBBLE VIOLENTLY WITH SPEEDS ABOVE 35MPH. THIS VIOLENT WOBBLE ALSO CAUSED ABNORMAL TREAD WEAR ON THE INSIDE SURFACE OF ALL FOUR TIRES ON THE VEHICLE. THIS TIRE WAS ONE OF TWO GOODYEAR INTEGRITY TIRES I PURCHASED FROM FOX RIVER TIRE AND SUPPLY ON 5/10/08, WHEN THE VEHICLE MILEAGE WAS 21,059 MILES. THESE TWO TIRES WERE ON THE FRONT AXLE UNTIL I PURCHASED TWO MORE GOODYEAR INTEGRITY TIRES AT ABE AND DOC? S SERVICE, INC. ON 7/16/09 AT A MILEAGE OF 35,247. AT THIS TIME THE SUBJECT TIRE WAS MOVED TO RIGHT REAR POSITION. WHEN THE MILEAGE ON THE 2006 SIENNA REACHED 50,793 THE VEHICLE STARTED WOBBLING VIOLENTLY OVER 35 MPH. THE VEHICLE WAS TAKEN TO ABE AND DOC? S SERVICE, INC. TO DIAGNOSE THE PROBLEM. I WAS TOLD THAT IMPROPER WHEEL ALIGNMENT HAD CAUSED ALL THE TIRES TO WEAR ON THE INSIDE SURFACE AND THAT WIRE STRANDS WERE EXPOSED ON THE RIGHT REAR TIRE. I ASKED IF THE TIRE HAD A ?PRO-RATED ? WARRANTY AND WAS TOLD, NO! IT WAS SUGGESTED I PURCHASE TWO NEW GOODYEAR INTEGRITY TIRES AT $165.00 EACH AND A WHEEL ALIGNMENT. INSTEAD I TOOK THE SIENNA TO ST. CHARLES TOYOTA FOR SERVICE, WHERE I PURCHASED TWO MICHELIN TIRES AND A WHEEL ALIGNMENT. THE TOYOTA TECHNICIAN STATED THE ALIGNMENT WAS GOOD (RECEIPT AND COMPUTER ALIGNMENT REPORT ATTACHED). THE TOYOTA DEALER ADVISED US TO REPORT THIS DEFECT TO GOODYEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353277September 1, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT BOTH THE DRIVER SIDE AND PASSENGER SIDE AIR BAGS WERE INOPERATIVE AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WAS NO DOCUMENTATION ON HER EXPERIENCING THE PROBLEM AND HER VEHICLE WAS OUTSIDE THE WARRANTY. THE CURRENT MILEAGE WAS APPROXIMATELY 73,800. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353291September 1, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT OBSERVED DURING THE OPENING OF EITHER ONE OF THE TWO PASSENGER SIDE POWER DOORS THERE WOULD BE AN UNUSUAL POPPING NOISE. ALSO, THE POWER DOORS FAILED TO LATCH PROPERLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE TECHNICIAN INFORMED THAT THE POWER DOORS FUNCTIONED AS DESIGNED. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353396September 1, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 40 MPH, WHEN SHE APPLIED THE BRAKES THEY FAILED TO RESPOND AND THE PEDAL EXTENDED TO THE FLOOR. SHE PANICKED, SWERVED INTO THE LEFT LANE AND CRASHED INTO A VEHICLE. THE VEHICLE WAS TOWED, INSPECTED AND THE BRAKE PADS WERE REPLACED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CONTACT ALSO EXPERIENCED CORROSION FAILURE AROUND THE SPARE TIRE CABLE. A REPORT WAS FILED WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 60,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10353221September 1, 2010
VEHICLE SPEED CONTROL
2001 TOYOTA MINIVAN UNPREDICTED ACCELERATED WHILE DRIVING ON HIGHWAY. PULLED OFF TO EXIT RAMP AND DID AGAIN SO HAD CAR TOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353225September 1, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE, LATCHES/LOCKS/LINKAGES
MY SON WAS OPENING THE REAR HATCHBACK OF MY 2005 TOYOTA SIENNA, HE OPENED IT FULLY AND WITHOUT WARNING IT CLOSED ALMOST INJURING MY 3 YEAR OLD WHO WAS CLIMBING IN THE TRUNK AND HITTING MY OLDER SON WHO WAS OPENING IT ON THE BACK. NOW THE HATCHBACK CLOSES WITHOUT BEING PROPPED UP. IT IS VERY DIFFICULT TO LOAD GROCERIES AND YOU NEED TWO ADULTS TO DO THIS ONE TO PROP UP THE DOOR AND ONE TO LOAD THE GROCERIES. MY MAIN CONCERN IS HAVING ONE OF MY FIVE CHILDREN GET HURT OR KILLED. THE DOOR IS HEAVY ENOUGH TO SERIOUSLY INJURED OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352985August 31, 2010
STRUCTURE:BODY
DRIVER SIDE FRONT DOOR CHECK MOUNT IS SPOT WELDED. SPOT WELD HAS BROKEN CAUSING THE DOOR TO FREELY SWING POSING A RISK OF INJURY TO ME, MY WIFE AND OUR TWO CHILDREN. TOYOTA HAS ISSUED A TSB "ENHANCING" THE WARRANTY TO 5 YEARS OR 100,000 MILES TO FIX IT FREE OF CHARGE. I BOUGHT THE VEHICLE USED AND NEVER HEARD OF THIS TSB UNTIL THE PROBLEM HAPPENED AND MY VEHICLE IS NOW 6 YEARS OLD.. LOCAL DEALERSHIP DENIES THE TSB EXIST EVEN THOUGH I HAVE A COPY. AT WHAT POINT DOES SOMEONE STEP IN AND MAKE TOYOTA ISSUE A RECALL DUE TO THE SAFETY CONCERNS WHEN 592,100 VEHICLES ARE INVOLVED. HERE IS A PORTION OF AN ARTICLE ABOUT THE PROBLEM FROM EDMUND'S : BY BOB HOLLAND | OCTOBER 26, 2007 YET STILL MORE BAD NEWS FROM THE TOYOTA CAMP: NOW WE'RE LEARNING THAT AS MANY AS 592,100 SIENNA MINIVANS MAY HAVE PROBLEMS WITH THEIR FRONT DOORS. IT AFFECTS 2005 ' 2006 MODELS. TOYOTA SPOKESMAN JOHN MCCANDLESS TELLS INSIDE LINE IN AN E-MAIL MESSAGE: "WE ARE NOTIFYING OWNERS OF 2004-'06 SIENNAS OF A WARRANTY ENHANCEMENT IN THE EVENT THEY ENCOUNTER A PROBLEM WITH THE FRONT DOOR CHECK MOUNTING PANEL INDICATED BY A POPPING NOISE WHEN THE DRIVER OR PASSENGER FRONT DOOR IS OPENED OR CLOSED. THE PANEL'S SPOT WELDS MAY HAVE BECOME DETACHED." THIS COULD CAUSE A PROBLEM WITH THE DOOR OPENING AND CLOSING... THIS SHOULD BE A RECALL!!!!!! JUST BECAUSE MY VEHICLE IS EXCLUDED BY 8 MONTHS BY TOYOTA MAKES THE LIFE OF ME AND MY FAMILY LESS VALUABLE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352698August 30, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE CABLES ON THE REAR SLIDING PASSENGER DOORS WERE COVERED WITH RUST AND BROKEN AND PREVENTED THE CONTACT FROM OPENING OR CLOSING THE DOOR. THE FAILURE OCCURRED TO BOTH REAR SLIDING DOORS. THE DEALER STATED THAT THIS WAS A KNOWN PROBLEM, BUT THE CABLE WAS NOT COVERED UNDER WARRANTY AND THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 80000 AND THE CURRENT MILEAGE WAS 101000. UPDATED 12/30/10 *BF UPDATED 01/10/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352737August 30, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
LOCKING MECHANISM ON PASSENGER SLIDING DOOR FAILED. DOOR WOULD NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352736August 30, 2010
STEERING
POWER STEERING HAS BECOME VERY STIFF/STICKY. THE STIFFNESS IS NOT STEADY THROUGHOUT A TURN, HOWEVER. THERE WERE NO EVENTS LEADING UP TO THIS - IT JUST GOT STEADILY MORE AND MORE STIFF OVER TIME. ABOUT 2,000 MILES AGO, TOYOTA CHECKED IT ONCE, INJECTED SOMETHING INTO THE STEERING APPARATUS (I WAS TOLD) BUT NOW IT IS BACK AND, IN FACT, MORE STIFF THAN EVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352721August 30, 2010
STRUCTURE
-REAR PASSENGER DOOR OF 2006 TOYOTA SIENNA (MODEL CE) HARD TO OPEN AND CLOSE. -THIS DEFECT IS CAUSING DIFFICULTY FOR KIDS TO ENTER AND EXIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352791August 30, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
MY HUSBAND AND I PURCHASED A CERTIFIED USED 2002 TOYOTA SIENNA IN 2005. SINCE PURCHASING THE VEHICLE WE HAVE HAD PROBLEMS WITH OPENING AND CLOSING THE SLIDING DOORS AND ISSUE WITH THE TRUNK. IT FIRST STARTED WHEN THE TRUNK WOULD NOT OPEN ANY MORE. THE LITTLE PIECE TO CLICK IT OPEN BROKE OFF. NEXT, THE RIGHT PASSENGER SLIDING DOOR WOULD NOT OPEN FROM THE INSIDE, BUT COULD BE OPENED FROM THE OUTSIDE. EVENTUALLY, THE OUTSIDE HANDLE BROKE OFF (PROBABLY DUE THE INABILITY TO OPEN IT FROM THE INSIDE). NEXT THE LEFT PASSENGER SLIDING DOOR STARTED TO SHOW SIMILARITIES TO THE RIGHT SLIDING PASSENGER DOOR. EVENTUALLY, THIS HANDLE BROKE OFF AS WELL AND WOULD NOT OPEN FROM THE INSIDE. TO DATE, THE SLIDING DOOR ON THE LEFT OR THE RIGHT CAN NOT BE OPENED INSIDE OR OUT. THIS IS A SAFETY ISSUE FOR US AND OUR FOUR KIDS. THE KIDS HAVE TO COME THROUGH THE FRONT TO GET OUT OF THE VAN. IT BECAME SOMEWHAT STRANGE TO ME WHEN I NOTICED THAT OTHER TOYOTA SIENNA MINIVANS HAD HANDLES MISSING OFF THE BACK PASSENGER SLIDING DOORS. I THOUGHT, WHAT IS UP WITH THE QUALITY OF THE VANS? MOST INDIVIDUALS DRIVING MINIVANS ARE TRANSPORTING CHILDREN, SO I WOULD ASSUME THAT THE VANS WERE CONSTRUCTED TO HANDLE THE CONSTANT OPENING AND CLOSING THAT OCCURS FROM THE BACK PASSENGERS. I THINK THIS PROBLEM SHOULD BE ADDRESSED IN A FAIR WAY. WHEN WE WENT TO INQUIRE ABOUT THE TRUNK WE WERE TOLD THAT IT WOULD COST OVER $200, SO WE TOOK THE OPTIONAL ROUTE OF LOADING GROCERIES, LUGGAGE, ETC. FROM THE INSIDE. THE DOOR INCIDENTS HAVE HAPPENED THIS YEAR, 2010. WE HAVE OWNED OTHER VEHICLES WITH THE KIDS, NAMELY 1997 HONDA ODYSSEY THAT DID NOT HAVE ANY OF THE HANDLES MISSING OR ANY PROBLEMS WITH GETTING IN AND OUT OF THE VEHICLE. I SENT A LETTER TO TOYOTA CORPORATE OFFICE ON AUGUST 22, 2010 VIA EMAIL, NO RESPONSE. I PHONE TOYOTA CORPORATE OFFICE ON AUGUST 30, 2010 AND WAS INFORMED THAT THE CAR WAS NOT UNDER WARRANTY (I ALREADY KNEW THIS) AND THAT THERE WAS NOTHING THEY COULD DO AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352836August 30, 2010
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS 2006 TOYOTA SIENNA. THE FRONT PASSENGER AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DIAGNOSIS LOCATED FAILURE CODE B0111, THE AIR BAG WIRING HARNESS. THE DEALER STATED THAT THE ENTIRE AIR BAG SYSTEM NEEDED TO BE REPLACED. MANUFACTURERS REPORT 1008162109 WAS FILED. THE MANUFACTURER OFFERED TO PAY SOME OF THE REPAIR COST. THE CONTACT FEELS THE MANUFACTURER SHOULD PAY THE ENTIRE REPAIR COST. THE VEHICLE WASN'T REPAIRED. THE VIN INFORMATION WASN'T AVAILABLE. THE FAILURE MILEAGE WAS 90,010 AND THE CURRENT MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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