Toyota Sienna Complaints

9,048 consumer complaints on file.

#10373201December 29, 2010
SEAT BELTS
OUR 2001 TOYOTA SIENNA HAS SEATBELT PROBLEMS. 3 OF THE SEATBELTS ARE NOW USELESS (LOCKED UP) AND THE DRIVER SEATBELT GETS TWISTED UP ALL THE TIME. THEY ARE FAULTY SEATBELTS. THIS IS THE FIRST VEHICLE THAT THE SEATBELTS HAVE GONE OUT AT 70,000 MILES. DANGEROUS. NOT HAPPY. DON'T BUY TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372635December 28, 2010
STRUCTURE:BODY:DOOR
LEFT AND RIGHT SIDE DOORS FAILS TO OPEN. THIS PROBLEM HAS RECURRED FOUR TIMES AFTER BEING FIXED AT THE TOYOTA DEALERSHIP FOUR TIMES. THIS IS A SAFETY ISSUE SINCE THERE IS NO REAR PASSENGER EGRESS WHEN THESE DOORS ARE INOPERATIVE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373123December 28, 2010
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
VAN JUST WON'T START. IT CRANKS OVER BUT WON'T START, AFTER TENS MINUTES IT STARTED UP FINE. VAN HAS ONLY 510 MILES. AT 5500 MILES VEHICLE AGAIN CRANKED BUT WOULD NOT START. AFTER IT STARTED, IT RAN ROUGH AND DIED AT TIMES, TOOK IT TO DEALER BUT THEY CAN NOT FIND PROBLEMS. VEHICLE RUNS FINE, AT ABOUT 5700 VEHICLE RUNS ROUGH AND DIES AT STOP LIGHTS, TOOK BACK TO DEALER THIS TIME THEY SAY IT WAS A BAD COMPUTER, TOYOTA TOOK CARE OF IT, A FEW THOUSANDS MILES LATER SAME PROBLEMS RUN ROUGH AT TIMES AND WON'T START, TOOK TO DEALER, CAN NOT FINE PROBLEMS, VEHICLE RAN FINE, NOW AT 10500 MILES SAME PROBLEMS AGAIN RAN ROUGH AND DIE AT STOP LIGHT, BUT RAN FINE JUST A FEW MINUTES LATER, DROVE HOME NEXT DAY ,IT WON'T START. TOW TO DEALER THEY SAY IT HAS SOME MOISTURE IN THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372727December 28, 2010
STRUCTURE:BODY:DOOR
TOYTA SIENNA VAN DOOR WILL NOT OPERATE WITH THE MOTOR. DOOR HANDLE BROKE OFF DUE TO TRYING TO OPEN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372502December 27, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2006 TOYOTA SIENNA. WHILE PARKED, THE CONTACT NOTICED THE AIR BAG LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY STATED THE WARRANTY WOULD NOT COVER REPAIRS OR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372501December 27, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
2006 TOYOTA SIENNA MINIVAN. BOTH SIDE SLIDING DOORS FAIL TO CLOSE PROPERLY. UNABLE TO MANUALLY CLOSE. DOOR WILL SLIDE OPEN. REPAIRED DRIVER SIDE SLIDING DOOR IN 2008. NOW IN JULY 2010, PASSENGER SIDE SLIDING DOOR DID NOT CLOSE BUT HAD BEEN REPAIRED BUT NOW AGAIN IN DECEMBER 2010 DOOR CONTINUES TO NOT CLOSE PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372544December 27, 2010
AIR BAGS
I PURCHASED A NEW 2006 TOYOTA SIENNA. IN THE FIRST 33,000 MILES I HAD THREE INCIDENTS WHERE THE AIRBAG LIGHTS COMES ON. EACH TIME I TOOK TO DEALERSHIP TO INSPECT, THEY CLAIM TO RESET THE AIRBAGS AND IT WASN'T A PROBLEM. THEY SAID IT WAS JUST A LOOSE CONNECTION AND SOMETHING MAY HAVE ROLLED UNDER THE DRIVERS SEAT AND MAY HAVE HIT A PROCESSING UNIT FOR THE AIRBAGS CAUSING THE LIGHT TO COME ON. WITH THIS EXPLANATION I THOUGHT IT WAS A SIMPLE PROBLEM TO FIX AND THEY NEVER INFORMED ME THAT IT WOULD AFFECT AIRBAG DEPLOYMENT. SO IN EACH INCIDENT I DELAYED GOING TO THE DEALERSHIP BY THOUSANDS OF MILES, AND ONLY UNTIL MY VEHICLE REQUIRE OTHER SERVICES WOULD I REQUEST THAT THEY ALSO CHECK MY AIRBAG LIGHTS/SYSTEM. NOW AT 86,000 MILES AND OUT OF WARRANTY MY AIRBAG LIGHTS HAVE BEEN ON FOR 10,000 MILES. MY VEHICLE REQUIRES ITS 90,000 MILE MAINTENANCE AND SO I ASK THEM TO CHECK THE AIRBAG LIGHTS AGAIN. THEY RETURN, INFORMING ME THAT I NEED NEW AIRBAGS AND A WIRE HARNESS ASSEMBLY WHICH IS TO COST $4000 TO REPAIR. I HAVE COMPLAINED ABOUT IT TO ERICA BRYAN AT TOYOTAS? CUSTOMER CENTER (CASE#1012230983) WHO INFORMED ME THAT THEIR REGIONAL OFFICE HAS OFFERED TO PAY FOR HALF OF THE AIRBAG REPLACEMENT. I FIND THIS UNACCEPTABLE. HAD I BEEN INFORMED CORRECTLY OF THE SERIOUS EFFECT OF MY AIRBAG LIGHTS GOING OFF AND THE POSSIBILITY OF IT MALFUNCTIONING OR NOT DEPLOYING I CERTAINLY WOULD OF ESCALATED MY ACTIONS WITH TOYOTA EARLY ON WHEN IT WAS STILL UNDER WARRANTY. POSSIBLY EVEN EVOKING THE MARYLAND STATE LEMON LAW. I DO NOT HAVE THE MONEY ($2000, 50% OF COST)TO REPLACE THE AIRBAG UNITS AT THIS TIME, SO I AM NOW FORCED TO DRIVE MY VEHICLE WITHOUT WORKING AIRBAGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372572December 27, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2008 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 45 MPH IN HEAVY RAIN, THE CONTACT APPLIED THE BRAKES AND THE VEHICLE LOST CONTROL WHICH RESULTED IN A CRASH. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE FAILURE HAD NOT BEEN DIAGNOSED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10372311December 24, 2010
SEATS
2011 SIENNA XLE FRONT PASSENGER AND MIDDLE ROW SEAT BACKS ARE NOT SECURE. THERE IS PLAY AND MOVEMENT IN THE SEAT BACK MECHANISM TO GIVE THE ILLUSION THAT THE ENTIRE SEAT IS SLIDING FORWARD WHEN YOU APPLY THE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372044December 22, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE DRIVER DOOR MAKES A LOAD CLICKING NOISE WHEN YOU OPEN OR CLOSE THE DOOR. THE DOOR DOES NOT OPEN OR CLOSE PROPERLY. I HAVE NOT REPAIRED IT YET BUT HAVE BEEN TOLD IT IS A SPOT WELD THAT HAS FAILED. I ALSO READ ONLINE THAT THIS IS A VERY COMMON PROBLEM ON THE 2004 TOYOTA SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371588December 22, 2010
STRUCTURE
2007 TOYOTA SIENNA. CONSUMER WRITES REGARDING SPARE TIRE RECALL *TGW THE CONSUMER STATED HIS WIFE TOOK THE VEHICLE TO THE DEALER FOR THE RECALL. HOWEVER, WHEN SHE BROUGHT THE VEHICLE HOME, HE NOTICED THE SPARE TIRE HAD BEEN PLACED IN THE REAR PART OF THE VEHICLE AND SECURED WITH A STRAP. SO, WHEN THE REAR SEAT WAS PLACED IN THE STORED POSITION, THE SPARE TIRE WOULD BE PLACED ON TOP OF THE STORED SEATS. THE CONSUMER STATED THE DEALER NEVER MENTIONED THE CONDITION OF THE CARRIER AND NEVER MENTIONED THE TIRE WOULD BE PLACED IN THE REAR OF THE VEHICLE. THE CONSUMER STATED THEY COMPLETELY ALTERED THE FUNCTIONALITY OF THE VEHICLE WITHOUT HIS CONSENT AND IT ALSO CREATED A SIGNIFICANT SAFETY ISSUE, WHICH MEANT THE TIRE WAS NOT PROPERLY SECURED IN THE CAB OF THE VEHICLE. WHEN THE CONSUMER CALLED THE DEALERSHIP, HE WAS INFORMED THE PARTS TO PROPERLY FIX THE PROBLEM WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372763December 21, 2010
AIR BAGS
THE DRIVER'S AND PASSENGER'S FRONT SEAT AIR BAGS BOTH FAILED. THERE WAS NO ACCIDENT OR IMPACT. THE ONLY INDICATION OF A PROBLEM WAS THE ILLUMINATED AIR BAG INDICATOR WARNING LIGHT IN THE INSTRUMENT CLUSTER. BOTH AIR BAGS REQUIRED REPLACEMENT AT A COST TO THE OWNER OF $1,273. TOYOTA DENIED ANY RESPONSIBILITY AND REQUIRED THE OWNER TO PAY THE ENTIRE $1,273 CHARGE. AFTER THE OWNER CONTACTED TOYOTA NATIONAL CUSTOMER RELATIONS, A $500 TOYOTA MERCHANDISE CREDIT WAS OFFERED, WHICH THE OWNER IS UNLIKELY TO USE DUE TO THE OWNER'S RELUCTANCE TO PURCHASE ANY TOYOTA PRODUCT IN THE FUTURE. UPDATED 01/23/10 UPDATED 01/20/11. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372774December 21, 2010
UNKNOWN OR OTHER
I OWN A 2004 TOYOTA SIENNA AND FOR THE PAST 2 MONTHS I HAVE BEEN HAVING PROBLEMS WITH THE STEERING. I TOOK MY CAR TO THE MECHANIC AND WAS TOLD THEY COULD NOT FIND ANYTHING WRONG WITH IT. WITHIN THE PAST WEEK I FEEL THE STEERING IS GETTING MUCH WORSE. I FEELS AS IF I HAVE 4 FLAT TIRES. THE CAR WILL BE VERY HARD TO TURN AND WHEEL NEEDS TO BE TURNED BACK INTO POSITION WHEN DONE TURNING. I AM AFRAID THIS WILL CAUSE AN ACCIDENT. PLEASE INVESTIGATE THIS AND SEE IF THERE ARE ANY OTHER COMPLAINTS FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371878December 21, 2010
STRUCTURE:BODY
OUR 2006 TOYOTA SIENNA HAD ONE OF THE AUTOMATIC SLIDING DOOR CABLES SNAP AT APPROXIMATELY 60,000 MILES. WE CONTACTED TOYOTA, HOWEVER AT THIS TIME IT IS NOT A CONCERN OF THEIRS. WITH THE CABLE BROKEN IT MAKES THE DOOR EXTREMELY HEAVY AS LONG AS YOU HAVE THE AUTO-SLIDE ON. I FEEL IT IS WAY TO DANGEROUS FOR MY 2 OR 5 YR OLD TO USE THE DOOR! WE PURCHASED THIS VEHICLE FOR $35,000+ WITH THE SLIDING DOORS BEING ONE OF ITS HIGHEST SELLING POINTS IN OUR EYES. WE ARE HIGHLY DISAPPOINTED IN TOYOTA'S REPAIR COST OF OVER $1,500, BUT MOST OF ALL THEIR LACK OF CONCERN FOR SAFETY AS MOST MINIVAN OWNERS HAVE SMALL CHILDREN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371892December 21, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE
WHILE STARTING FORWARD AFTER LOADING GRANDSON IN DRIVER SIDE SECOND ROW OF SEATS DRIVERS SIDE SLIDING DOOR OPENED HALF WAY(DOORS ARE ELECTRICALLY OPERATED). I STOPPED AND ATTEMPTED TO CLOSE DOOR AUTOMATICALLY. DOOR WOULD NOT CLOSE BUT REMAINED HALF OPEN. TRIED MANUAL OPERATION TO NO AVAIL. CALLED TOW TRUCK. TOW TRUCK OPERATOR EXAMINED DOOR AND SAID THAT THE CABLE THAT OPERATES DOOR WAS JAMMED AND THE ONLY WAY TO CLOSE DOOR WAS TO CUT CABLE. AFTER CUTTING CABLE DOOR CLOSED MANUALLY. DROVE HOME. IF DOOR HAD OPENED AT SPEED ON HIGHWAY IT WOULD HAVE CAUSED GREAT DANGER AS MY GRANDSON WAS SITTING NEXT TO DOOR. CALLED CUSTOMER SERVICE AT TOYOTA TO COMPLAIN. WAS GIVEN NO EXPLANATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371252December 20, 2010
STEERING
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 25 MPH THE TRACTION CONTROL SYSTEM LIGHT ILLUMINATED ON THE DASHBOARD. THE VEHICLE LUNGED FORWARD AND MADE A NOISE, THE BRAKES SURGED AND LOCKED THE WHEELS. THE VEHICLE PULLED TO THE LEFT AND DROVE ACROSS THE YELLOW LINE INTO ON COMING TRAFFIC. THE VEHICLE THEN CONTINUED TO ACCELERATE TO THE RIGHT AND INTO ANOTHER LANE BUT THERE WAS NO TRAFFIC. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE DEALER AND THE FAILURE RECURRED 2 TO 3 TIMES ON THE WAY TO THE DEALER. THE DEALER REPLACED THE STEERING ANGLE SENSOR ASSEMBLY. THE FAILURE MILEAGE WAS 80,436 AND THE CURRENT MILEAGE WAS 80,466. UPDATED 02/03/11*LJ UPDATED 03/18/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371230December 19, 2010
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
MY 2004 SIENNA HAS LEAK IN WATER PUMP WITH 66K MILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371167December 18, 2010
CHILD SEAT:LATCH CONNECTOR/CLIP, CHILD SEAT
WE BOUGHT A SUNSHINE KIDS RADIAN XTSL CAR SEAT IN JULY 2010. WE INSTALLED IT USING A SEAT BELT IN OUR 2010 TOYOTA SIENNA. THE SEAT SEEMED FINE UNTIL WE TRIED INSTALLING IT WITH LATCH THIS PAST MONTH. THE SEAT KEPT COMING LOOSE. IT WOULD HAVE LESS THAN 1" MOVEMENT AT THE BELT PATH WHEN WE BEGAN OUR TRIP AND BY THE TIME WE GOT HOME, WOULD BE MUCH MORE THAN 1", PROBABLY A COUPLE INCHES. WE THOUGHT PERHAPS IT WAS OUR SON KICKING THE LATCH TIGHTENER, BUT THIS PAST WEEKEND, WE HAD TO USE LATCH WITH IT FOR OUR YOUNGEST CHILD. SHE CANNOT REACH THE LATCH TIGHTENER AT ALL AND THE SEAT KEPT COMING LOOSE AGAIN. THE SEAT MODEL IS 19556 AND WASN'T LISTED IN THE OPTIONS WHEN FILING THIS COMPLAINT. SERIAL NUMBER IS [XXX]. (RELATED VEHICLE INFORMATION: MODEL YEAR=2010, MAKE=TOYOTA , MODEL=SIENNA). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370864December 16, 2010
AIR BAGS
I OWN A 2006 SIENNA WITH 90K+ MILES, I'M OUT OF WARRANTY, ALTHOUGH I HAVE PLATINUM EXTENDED WARRANTY MY REPAIR WAS NOT TOTALLY COVERED. I TOOK MY VAN IN TO DEALER BECAUSE MY AIRBAG LIGHT WAS FLASHING, AFTER DIAGNOSED I WAS TOLD 1 OF THE SEAT AIRBAGS WAS BAD AND ALSO THE ENTIRE AIRBAG WIRE HARNESS WAS BAD. SERVICE MANAGER AT DEALER CONTACTED TOYOTA HEADQUARTERS TO HELP ME OUT, WHICH HE DID, THEY WILL PAY FOR PARTS AND I WILL PAY FOR REPAIR, $1327. I CONTACTED TOYOTA HEADQUARTERS MYSELF, I WAS TOLD THAT IN FACT MY AIRBAG SYSTEM WAS DEFECTIVE AND THAT SINCE I WAS OUT OF WARRANTY, THEM PAYING FOR THE PARTS WAS THE BEST THEY COULD DO. I WAS THEN CONTACTED BY A TOYOTA PARTS SPECIALIST WHO ADVISED ME THAT THE WIRE HARNESS FOR MY VAN WAS ON ORDER, EXPECTED TO ARRIVE AT THE REPAIRING DEALER APPROXIMATELY 12/15. THE REPAIRING DEALER CONTACTED ME AS WELL AND TOLD ME THAT THE WIRE HARNESS WAS PLACED ON ORDER EXPECTED TO ARRIVE ON 12/15, AND THAT THEY HAD PUT IN AS A RUSH. ON 12/15 THE SAME TOYOTA PARTS SPECIALIST LEFT ME A VOICEMAIL ON MY CELLPHONE ADVISING ME THAT IN FACT THE PART (WIRE HARNESS) SHOWED AS SHIPPED TO DEALER IN THEIR DATABASE, HOWEVER THIS WAS NOT ACCURATE HE SAID "THE PART (WIRE HARNESS) HAS NOT BEEN EVEN MANUFACTURED YET". ALTHOUGH TOYOTA HAS PUT ME ON A RENTAL CAR, IT IS VERY CONCERNING TO ME AND MY FAMILY THAT TOYOTA HAS NOT BEEN ABLE TO COME UP WITH A FIX INVOLVING A SAFETY ISSUE, WITH A MALFUNCTIONING WIRE HARNESS THE AIRBAGS ARE INOPERABLE. I THINK THAT TOYOTA SHOULDN'T BE BRAGGING ABOUT SAFETY AND SECURITY AS IN MY CASE, THEY HAVE A MALFUNCTIONING PART WHICH HAS NEVER BEEN USED AND CANNOT BE USED, WORST YET THEY CAN'T FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370950December 16, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT NOTICED THAT THE PASSENGER SIDE SLIDING DOOR CABLE WAS COVERED WITH RUST CAUSING THE DOOR TO BECOME INOPERABLE. THE DEALER WAS NOTIFIED AND ADVISED THE CONTACT THAT THERE WERE NO RECALLS. THE MANUFACTURER WAS INFORMED AND THE CONTACT WAS WAITING FOR A RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 186,000. THE FAILURE MILEAGE WAS APPROXIMATELY 185,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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