Toyota Sienna Complaints

9,048 consumer complaints on file.

#10369033December 3, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
SLIDING DOORS FAILED. LESS THAN ONE YEAR OLD AT 34,9K MILES, BROUGHT TO DEALER INDICATING BOTH DOORS INTERMITTENTLY PARTIALLY OPEN OR CLOSE DURING POWER OPERATION. DEALER FOUND BOTH REAR LATCHES WERE NOT HOLDING AND WERE REPLACED. TWO WEEKS LATER, AT 35,2 MILES PROBLEM HAS REOCCURRED AND DEALER CANNOT DUPLICATE PROBLEM. ANOTHER 2 WEEKS LATER AT 35,3K MILES, LATE SUNDAY NIGHT 60 MILES FROM HOME, THE PASSENGER DOOR GET STUCK OPEN IN A REST AREA. WE SPEND AN HOUR FUSSING WITH THE DOOR AND FINALLY FORCED IT SHUT, AND DROVE THE 60 MILESHOME WITH FINGERS CROSSED AND 2 KIDS IN THE CAR, HOPING THAT WE HAVE NOT CAUSED A PROBLEM FORCING IT SHUT AND IT WOULD NOT FLY OPEN ON THE REST OF THE TRIP. ANOTHER TRIP TO THE DEALER, AND THEY STATE THEY CANNOT DUPLICATE THE PROBLEM WE THEN DEFERRED TO ROUTINE MANUAL OPERATION. THE PROBLEM CONTINUES, AND WE HAVE TO OPEN OR CLOSE BY FORCING THEM. USUALLY, THE PASSENGER CANNOT LET THEMSELF OUT, IT MUST BE OPENED BY SOMEONE USING THE HANDLE OUTSIDE OF THE CAR. AT 53,2K MILES WE CAN NO LONGER MANAGE WITH THE MALFUNCTION. THERE ARE TWO WEEKS LEFT ON THE WARRANTY OF THE PREVIOUS REPAIR. DEALER STATES WE WILL NEED TO TAKE THE CAR TO A BODY SHOP FOR A RE-ALIGNMENT AT OUR OWN EXPENSE. NOT HAVING THE FUNDS TO DO SO,WE CONTINUE TO DEAL WITH THE PROBLEM. FINALLY WE TAKE IT TO A DIFFERENT DEALER FOR A SECOND OPINION. SURPRISE-THE LATCHES NEED TO BE REPLACED. THE ONE DOOR IS SO BAD THE FRONT & REAR LATCHES MUST BE REPLACED AT MY COST OF $800! WE NEED AT LEAST ONE DOOR TO WORK SO WE'LL DO IT. THE OTHER DOOR NEEDS IT TOO AT ADD'L $, AS WELL AS A VISIT TO THE BODY SHOP FOR 'REALIGNMENT', BUT CAN'T AFFORD IT. MEANWHILE-THE ORIGINAL DEALER SHOULD HAVE REPLACED THIS PART AT 53,2K MILES WHEN IT WAS COVERED, BUT ITHEY SENT US PACKING. NO FAITH THAT THIS $800 REPAIR WILL FIX IT. 3 SETS OF LATCHES IN 3 YEARS? THEY NEED TO IDENTIFY THE PROBLEM AND DO RIGHT BY CUSTOMERS. THIS IS OUR 6TH AND LAST TOYOTA. MAYBE A DEATH RELATED INCIDENT WILL HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369082December 3, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE THE CONTACT PLACED THE VEHICLE IN REVERSE, THE VEHICLE WOULD NOT MOVE. THE CONTACT DID NOT HAVE THE BRAKES ENGAGED BUT THE REAR BRAKE LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THERE WAS AN ISSUE WITH THE SENSOR. THE VEHICLE WAS REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369147December 3, 2010
VEHICLE SPEED CONTROL
THERE IS AN INTERMITTENT LAG IN THROTTLE RESPONSE AFTER PRESSING ON THE ACCELERATION PEDAL FOR APPROXIMATELY 2 SECONDS. DURING THE LAG PERIOD, THE VEHICLE DOES NOT ACCELERATE. THIS IS A PROBLEM THAT IS THEN FOLLOWED BY A LUNGE IN THE VEHICLE, ALMOST AS IF THE VEHICLE?S ELECTRONIC ACCELERATION SYSTEM, ?DRIVE BY WIRE,? IS TRYING TO CATCH UP WITH THE DEPRESSED ACCELERATION PEDAL. THIS HAS OCCURRED AT VERY INAPPROPRIATE TIMES, WHERE WE WOULD HAVE TO SUDDENLY APPLY THE BRAKES ABRUPTLY. THE NATURE OF THE DEFECT IS UNUSUAL AND NOT ONLY POSES A SAFETY PROBLEM WHILE THE VEHICLE IS LUNGING, BUT ALSO POSES A SERIOUS SAFETY ISSUE, IF WE WERE TRYING TO MERGE ON A LIMITED ACCESS HIGHWAY. BEING THAT A VEHICLE TRAVELING ON A LIMITED ACCESS HIGHWAY MAY BE TRAVELING AT 60 MPH. THAT VEHICLE WILL TRAVEL APPROXIMATELY 176 FEET IN THAT TWO SECOND LAG TIME OF OUR VEHICLE?S ACCELERATION SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368988December 2, 2010
AIR BAGS
STARTED MY VAN, THE AIRBAG LIGHT CAME ON AND STARTED TO FLASH. DROVE HOME AND LIGHT CONTINUED TO FLASH. I PARKED, TURNED OFF THE VAN AND WAITED FOR A MINUTE THEN RESTARTED TO SEE IF THE LIGHT WOULD GO OUT. NO LUCK, THE LIGHT CONTINUED TO FLASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368673December 2, 2010
STRUCTURE, LATCHES/LOCKS/LINKAGES
GAVE A VEHICLE A BOOST ONE DAY PREVIOUS. CLOSED HOOD ON 2000 SIENNA, BUT APPARENTLY NOT COMPLETELY. I BELIEVE ONLY SAFETY LATCH SECURING HOOD RATHER THAN FULL HOOD LATCH. DRIVING ON BUSY FREEWAY TO WORK FINE BUT RETURNING HOME ON FREEWAY, THE SAFETY LATCH ON HOOD FAILED CAUSING THE HOOD TO FLIP UP AND SMASH INTO WINDSHIELD, DENTING HOOD AND ROOF OF VAN ALSO. PULLED OVER TO SIDE OF FREEWAY SAFELY. CALLED TOW TRUCK TO HAUL CAR HOME. SAFETY LATCH AND FULL HOOD LATCH NOW SEEM FINE, BUT WILL BE REPLACING SHORTLY. CURRENTLY ONLY REPLACED WINDSHIELD AND SECURED HOOD AS GOOD AS POSSIBLE. GETTING QUOTES FROM BODYSHOPS FOR REPAIRS AND HAVE CONTACTED TOYOTA AS I FEEL THIS IS A SAFETY ISSUE. AFTER 6 DAYS, YET TO HAVE TOYOTA CALL ME BACK. THIS COULD HAVE BEEN A CATASTROPHIC CRASH, BUT THANKFULLY WASN'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369018December 2, 2010
STRUCTURE:BODY:DOOR
WE HAVE A 2004 TOYOTA SIENNA, WHICH WE BOUGHT USED IN SEPTEMBER. IT IS NOW EARLY DECEMBER AND THIS IS THE THIRD DAY IN A ROW THAT WE'VE HAD BOTH REAR SLIDING DOORS FROZEN SHUT. IT'S OBVIOUSLY WINTER HERE AND WE'VE HAD SOME SNOW, BUT I'VE NEVER HAD A PROBLEM WITH A VEHICLE WHERE DOORS ARE FROZEN SHUT ON A CONSISTENT BASIS OVER SEVERAL DAYS. IF WE ATTEMPT TO OPEN ONE OF THE DOORS, THE MOTOR OPENS IT A FRACTION OF AN INCH AND THEN WON'T CLOSE AGAIN COMPLETELY SO THAT WE HAVE TO DRIVE WITH THE DOOR NOT ENTIRELY CLOSED. I DON'T FEEL THAT I CAN HAVE MY CHILD IN THE BACK SAFELY WITH THIS SITUATION, NOT TO MENTION THE INCONVENIENCE OF HAVING TO CLIMB OVER SEATS TO GET IN AND OUT. I WILL NOT TAKE IT ON THE HIGHWAY WITH ANY PASSENGERS FOR FEAR THE DOOR WILL SUDDENLY OPEN ON THE HIGHWAY WITHOUT WARNING. THIS APPEARS TO BE A PROBLEM WITH MANY 2004 SIENNA VANS AND IT SHOULD BE A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368948December 1, 2010
UNKNOWN OR OTHER
ACCELERATOR PEDAL PUSHED TO THE FLOOR TO RAPIDLY PASS A TRUCK. WHEN ACCELERATOR WAS RELEASED, IT DID NOT RETURN TO IDLE POSITION BUT STAYED AT FLOOR. FLOOR MAT DID NOT INTERFERE WITH MOVEMENT OF ACCELERATOR. REQUIRED SEVERAL KICKS WITH FOOT TO RELEASE ACCELERATOR PEDAL. DEALERSHIP CLAIMS INCIDENT MIGHT HAVE BEEN CAUSED BY DIRT IN THROTTLE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368527December 1, 2010
STRUCTURE
TL*THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTICE, NHTSA CAMPAIGN NUMBER 10V160000, STRUCTURE IN REFERENCE TO THE CORROSION ON THE SPARE TIRE ASSEMBLY. THE VEHICLE WAS INSPECTED BY THE DEALER WHO INFORMED HIM THAT THERE WAS NOTHING WRONG WITH HIS VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. THE VIN WAS UNAVAILABLE. UPDATED 01/11/11*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368939November 30, 2010
UNKNOWN OR OTHER
LEFT POWER SLIDING DOOR DOES NOT CLOSE PROPERLY AND RE-OPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368224November 29, 2010
STEERING
STEERING FAILED IN VAN, NO WARNING, BECAME VERY HARD AND ACTED LIKE STEERING WITH NO TO VERY LITTLE POWER STEERING. REQUIRED SIGNIFICANT DRIVER INPUT TO STEER AND DRIVE VEHICLE. DEALER SAID ROAD SALT CAUSED EXPOSED MECHANISMS UNDER CAR TO CORRODE AND TIGHTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368226November 29, 2010
SEAT BELTS
3RD ROW MIDDLE SEAT IS EQUIPPED WITH A CEILING DROP DOWN SEAT BELT FOR THE SHOULDER ASSEMBLY. THE ASSEMBLY IS TO HOOK INTO A HOLDER IN THE CEILING WHEN NOT IN USE. WHEN PULLED FROM THE CEILING IT ATTACHES TO THE LAP BELT FOR USE BY THE REAR MIDDLE OCCUPANT. THE ASSEMBLY DOES NOT STAY HOOKED AND WILL FALL OUT OF THE CEILING HOLDER AFTER DRIVING A MILE OR TWO, STRIKING THE OUTER REAR (PASSENGER SIDE) OCCUPANT IN THE HEAD. HAPPENS CONSTANTLY, DEALER SAYS THERE IS NO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367968November 27, 2010
STRUCTURE:BODY:DOOR
I HAVE 2006 TOYOTA SIENNA LE VAN AND THE SIDE POWER SLIDING DOOR HAS STOPPED WORKING. THE DOOR IS FROZEN IN OPEN POSITION AND WILL NOT CLOSE. THE MOTOR WILL MOVE IT A LITTLE BEFORE FREEZING. THIS IS A GARAGED VEHICLE THAT HAS NO ICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367862November 26, 2010
WHEELS
2006 TOYOTA SIENNA RIMS ARE BUBBLING/FLAKING OFF. STARTING TO RUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367754November 24, 2010
STRUCTURE:BODY:DOOR
MY 2006 TOYOTA SIENNA HAS SENSORS ON THE SLIDING DOOR TO ENSURE IT DOESN'T CLOSE AND INJURE PEOPLE. MY KIDS USUALLY STEP OUT AND OPERATE THE SLIDING DOORS BY THEMSELVES. BUT TWO DAYS AGO AFTER I PARKED THE CAR IN THE DRIVEWAY, MY FOUR YEAR OLD DAUGHTER'S FINGERS GOT STUCK IN THE DOOR WHILE SHE WAS CLOSING IT. THE SENSORS DID NOT WORK. HER FINGERS WERE STUCK IN THERE FOR ATLEAST 20 SECONDS UNTIL I OPENED IT. THE INJURIES WERE MINOR AND SHE IS DOING OK NOW, BUT I'M NOW CONCERNED ABOUT THE SAFETY OF MY FAMILY ESPECIALLY WHILE OPERATING THE DOORS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10367758November 24, 2010
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:TREAD/BELT
THE RUN-FLAT TIRES START TO MAKE NOISE, AND THEN ONE DAY BEGIN TO VIBRATE BADLY. THE STEEL BELTS SEPARATE ON THE INSIDE OF THE TIRE, AND CATASTROPHICALLY FAIL WITH POTENTIAL TO CAUSE AN ACCIDENT. WE PULL OVER AND HAVE THE CAR TOWED TO A DEALER WHO REPLACES THE TIRES. THIS HAPPENS EVERY 10,000-30,000 MILES. WE HAVE TO BUY NEW TIRES TO REPLACE ALL 4 TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367226November 23, 2010
AIR BAGS
AIRBAG LIGHT CAME ON IN MY 2006 TOYOTA SIENNA W/ APPROX 80,000 MI. DEALER INFORMED ME THAT THE PASSENGER SIDE AIRBAG AND HARNESS NEED REPLACEMENT, BUT THE HARNESS WILL NOT BE AVAILABLE UNTIL MARCH 2011. THEY OFFERED TO REPLACE JUST THE AIR BAG, BUT WOULD NOT GUARANTEE THAT THIS WILL SOLVE THE PROBLEM. I AM FORCED TO EITHER TAKE A CHANCE AND SPEND MONEY ON JUST THE AIR BAG, NOT KNOWING WHETHER IT WILL WORK, OR TAKE A CHANCE TO DRIVE THE VEHICLE FOR 4 MONTHS WITH AN INOPERATIVE AIRBAG AND HOPE THAT I NEVER AM IN A SITUATION WHERE I NEED IT. I AM UNCOMFORTABLE WITH BOTH CHOICES. I AM VERY CONCERNED THAT TOYOTA DOES NOT HAVE THE PART AVAILABLE. IF SO MANY PEOPLE ARE NEEDING THIS PART, WOULD THIS NOT NECESSITATE A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367105November 22, 2010
SERVICE BRAKES, HYDRAULIC
HAD TO PUSH BRAKE PEDAL TO THE FLOOR IN ORDER TO STOP 2011 TOYOTA SIENNA XLE. GATEWAY TOYOTA REPLACED THE MASTER CYLINDER ON FRIDAY NOVEMBER 19TH. DRIVING VEHICLE ON MONDAY NOVEMBER 22ND PEDAL WENT TO THE FLOOR AGAIN, DIFFICULT TO STOP. TOYOTA SCHEDULED TO REPLACE MASTER CYLINDER AGAIN ON NOVEMBER 23RD. VEHICLE ONLY HAS 5,300 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367092November 22, 2010
STRUCTURE:BODY:DOOR
BOTH SLIDING DOOR CABLES SNAPPED AND BROKE IN OUR 2004 TOYOTA SIENNA XLE. BECAUSE OF THIS WE ARE UNABLE TO OPEN EITHER OF THE REAR DOORS AT ALL TO OUR MINI VAN THIS IS A SAFETY ISSUE AS OUR CHILDREN HAVE TO CLIMB OVER THE FRONT DRIVER SIDE SEAT IN ORDER TO GET IN AND OUT OF THE VEHICLE. THE DEALERSHIP STATES IT WILL COST $1,500 PER DOOR TO FIX THIS PROBLEM AND ENABLE US TO USE OUR REAR DOORS....MONEY WE UNFORTUNATELY DO NOT HAVE TO FIX THIS! THEY QUOTED $500 PER DOOR TO DISCONNECT THE FAULTY UNITS AND MAKE OUR POWER DOORS MANUAL. I ALSO CONTACTED A NON-TOYOTA REPAIRMAN AND INQUIRE ABOUT THIS...HE CONTACTED MANY SOURCES AND WAS UNABLE TO LOCATE ANY USED PARTS THAT CAN BE USED TO FIX THIS. SO HERE WE ARE WITH OUR TOYOTA AND BECAUSE OF AN OBVIOUS FAULTY SLIDING DOOR SET UP WE ARE UNABLE TO OPEN AND USE EITHER OF OUR REAR DOORS!!! WE SEE THIS AS A MAJOR SAFETY ISSUE AND CONCERN THAT NEEDS TO BE ADDRESSED! FOLLOWING THIS THREAD IT REALLY SEEMS TO BE A MAJOR DEFECT AND SAFETY PROBLEM WITH THE 2004 TOYOTA SIENNAS HTTP://WWW.TUNDRASOLUTIONS.COM/FORUMS/SIENNA/103978-2004-SIENNA-POWER-SLIDING-DOOR-CABLE/. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367135November 22, 2010
STRUCTURE
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN TAKING HIS VEHICLE IN FOR AN INSPECTION THEY INFORMED HIM THAT THE SPARE TIRE HAS CORRODED, COULD POSSIBLY DETACH FROM THE VEHICLE AND IMPACT WITH ANOTHER VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 10V160000 (STRUCTURE). THE CONTACT ALSO WANTED TO MENTION THAT THE RECALL ONLY INVOLVES 20 STATES AND BELIEVED THAT IT SHOULD BE EXPANDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. UPDATED 02/03/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367178November 22, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE VEHICLE WAS STATIONARY WHEN THE CONTACT OBSERVED THAT WHEN ACCESSING THE OPENING AND CLOSING OF THE FRONT DRIVER SIDE DOOR A LOUD POPPING NOISE WOULD OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY INFORMED THAT THE DOOR STRAP SPOT WELD COMPLETELY FRACTURED AND RECOMMENDED THE PART BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,239. THE DEALERS RECOMMENDATION WAS TO REPLACE THE ENTIRE DRIVER SIDE FRONT DOOR. UPDATED 05/26/11*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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