Toyota Sienna Complaints

9,048 consumer complaints on file.

#10376860January 16, 2011
ELECTRICAL SYSTEM
2004 TOYOTA SIENNA THE AC BEGAN TO WORK INTERMITTENTLY AND NOW STOPPED BLOWING COLD AIR AT AROUND 75,000 MILES. INITIAL DIAGNOSTICS INDICATED THAT THE GAUGES AND CLIMATE CONTROLS INSIDE THE CABIN WERE CAUSING THIS PROBLEM. FREON LEVELS APPEAR TO BE AT ADEQUATE LEVELS. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376653January 14, 2011
UNKNOWN OR OTHER
2007 TOYOTA SIENNA VAN, POWER SLIDING DOOR CENTER HINGE FAILING, REQUIRING REPLACEMENT, WHEN DOOR IS ON DRIVER'S SIDE AND RARELY USED. NUMEROUS SIMILAR COMPLAINT ONLINE. PLEASE CONSIDER THAT SUCH A FAILURE OF THIS HINGE CANNOT BE CONSIDERED "WEAR AND TEAR" WITH LIMITED USAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376479January 13, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
THE AUTOMATIC DOOR FAILED AND ALMOST CRUSHED MY 21 MONTH OLD. IT OPENED AND AS SHE WAS GETTING OUT IT STARTED CLOSING. IT DID NOT DETECT HER AND I HAD TO FORCEFULLY PUSH IT OPEN BEFORE IT CLOSED HER IN IT. THEN AGAIN THE SAME THING HAPPENED WITH MY 10 YEAR OLD LUCKILY SHE THOUGHT TO GET OUT OF THE WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376498January 13, 2011
STRUCTURE:FRAME AND MEMBERS, LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA VAN DRIVERS SIDE SLIDING DOOR REAR LATCH HAS BECOME DETATCHED AND THE DOOR WON'T CLOSE. NOT ONLY IS THIS A SAFETY HAZARD WHILE DRIVING BUT THE LOCKS WILL NOT ENGAGE WITH AN OPEN DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376499January 13, 2011
LATCHES/LOCKS/LINKAGES
POWER DOOR CABLE SNAPPED DURING OPERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376522January 13, 2011
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT UPON OPENING THE PASSENGER SLIDING DOOR HE HEARD A LOUD POPPING NOISE. HE ALSO NOTICED THAT THE DRIVERS SIDE SLIDING DOOR WAS ALSO MAKING THE SAME NOISE. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED HIM THAT THEY WERE AWARE OF THE FAILURE, BUT THEY DO NOT HAVE A CURRENT REPAIR FOR IT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376548January 13, 2011
SERVICE BRAKES, HYDRAULIC
MY TOYOTA MINIVAN 07 SLID ON ICE/SNOW INTO INTERSECTION TWICE THIS WINTER AND UP ONTO SOMEONES LAWN TODAY. IT FELT LIKE THE ANTI LOCK BRAKES WERE ACTIVATED AFTER I SLID A BIT, WHILE ON A CURVE, I LOST COMPLETE CONTROL. I WAS GOING VERY SLOW FOOT, OFF HTE PEDAL ON A CURVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377303January 12, 2011
EXTERIOR LIGHTING, ENGINE AND ENGINE COOLING
5 MONTH OLD TOYOTA SIENNA 2011 STALLED AFTER THE LIGHTS INSIDE THE DASHBOARD (CONTROL PANEL) STARTED BLINKING AND THEN WOULD NOT START AGAIN. IT WAS TOWED TO THE DEALER ON 12/22/2010. DEALER INITIALLY (ON 12/27/2010) SAID IT IS DUE TO WATER DAMAGE AND ENGINE HAS TO BE REPLACED. DEALER WAS NOT ABLE TO FIND ANY EVIDENCE OF SIENNA BEING SUBMERGED IN WATER (AS IT DID NOT GO INTO ANY BIG PUDDLE OR DEEP WATERS). I OPENED A CASE WITH TOYOTA ON 12/28/2010. I WAS IN TOUCH WITH TOYOTA DEALER BUT CASE MANAGER AT TOYOTA INFORMED THAT THEY WERE UNABLE TO REACH/SPEAK TO THE DEALER FOR 2 DAYS EVEN THOUGH THEY ARE BOTH IN CALIFORNIA. SHE INFORMED ME THAT THEIR POLICY IS TO CONCUR WITH DEALER WITHOUT EVEN LOOKING AT THE REPORT OR TALKING TO THEM AND THEY WOULD NEITHER INVESTIGATE NOR INSPECT. MY INSURANCE COMPANY (AAA) PERFORMED VISUAL INSPECTION AND FOUND TOO MANY METAL PIECES INSIDE THE ENGINE. INSURANCE COMPANY ALSO FOLLOWED UP WITH DEALER AND INFORMED THERE ARE OTHER CASES WHERE THEY HAD SEEN SIMILAR ISSUE WITH TOYOTA SIENNA 2011 AND THIS DOES NOT SEEM TO BE A WATER DAMAGE. THERE HAS BEEN NEITHER AN EXPLANATION NOR A FOLLOW-UP FROM TOYOTA AS TO WHAT THE CAUSE WAS. DEALER REPORTED BACK ON 01/04/2011 AND INFORMED ME THAT IT MIGHT BE A MECHANICAL FAILURE AND TOYOTA WILL FIX IT. I AM NOW CONCERNED ABOUT THE SAFETY OF MY FAMILY AND ANYONE WHO DRIVES SIENNA. WHAT IF STALLS IN THE MIDDLE OF FREEWAY ? WHAT IF THIS HAPPENS AGAIN ? WORRIED AND TENSED OWNER OF TOYOTA SIENNA 2011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376410January 12, 2011
STRUCTURE:BODY:DOOR
TOYOTA SIENNA XLE AUTOMATIC SLIDING DOOR JAMPEP, AND CAUSED THE DOOR CAN'T BE CLOSED WHEN I HAD A CAR FULL OF CHILDREN AND DOGS, HOW CAN I DRIVE HOME WITHOUT THE DOOR CLOSE, THIS IS A BIG SAFETY ISSUE FOR MYSELF AND MY CHILDREN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376348January 12, 2011
STRUCTURE:BODY
2006 TOYOTA SIENNA LE: ON 10/14/10 OUR PASSENGER-SIDE POWER DOOR STOPPED FUNCTIONING. WHEN TRYING TO CLOSE THE POWER DOOR, IT MADE AN UNUSUAL SOUND, JAMMED AT THE HALF-WAY POINT & RETURNED TO OPEN POSITION. WITH CONSIDERABLE FORCE, THE DOOR WAS CLOSED MANUALLY IN ORDER TO MAKE THE 30 MILE DRIVE TO OUR TOYOTA DEALER. WITH A 4-YR-OLD IN THE BACK SEAT. IT WAS A VERY UNSETTLING SITUATION NOT KNOWING WHAT THE PROBLEM WAS OR IF THE DOOR WAS PROPERLY CLOSED. WE LEARNED THAT THE DOOR MOTOR WAS ?NOT FUNCTIONING PROPERLY & THAT THE BACK HINGE WAS BENT? (FOR NO KNOWN REASON) & BOTH NEED REPLACEMENT FOR $1,600. WE WERE ADVISED NOT TO USE THE DOOR.WE ARE DISCOURAGED THAT THIS HAPPENED ESPECIALLY SINCE WE SPECIFICALLY DISCUSSED POWER FAILURE OF THE POWER SLIDING DOOR WITH OUR TOYOTA SALES PERSON AT PURCHASE. WHEN WE ASKED WHAT WOULD HAPPEN IF THE POWER SLIDING FEATURE BROKE/MALFUNCTIONED ON THE AUTOMATIC DOOR, OUR SALES ASSOCIATE TOLD US THAT IT COULD SIMPLY BE SWITCHED TO MANUAL AND WOULD STILL BE FUNCTIONABLE. BASED ON THIS, WE PURCHASED THE POWER DOOR FEATURE. THIS IS NOT THE CASE AT ALL. AFTER SOME RESEARCH & REVIEW OF THIS ISSUE, IT IS APPARENT THAT THIS IS A COMMON, LONG-TERM PROBLEM THAT MANY CONSUMERS ARE EXPERIENCING. BY THE NUMBER OF TECHNICAL SERVICE BULLETINS ISSUED TO ADDRESS THIS DEFECT, IT IS CLEAR THAT TOYOTA IS AWARE OF THE SITUATION TOO. WHEN WE DISCUSSED THE ISSUE WITH OUR TOYOTA DEALER, THEY OFFERED TO PAY $500. WE HAVE NOT HAD THE REPAIR DONE AS WE FEEL THIS SHOULD NOT HAVE FAILED IN SUCH A SHORT PERIOD OF TIME (JUST OVER 4 YEARS AFTER PURCHASE), UNDER A SITUATION OF NORMAL OPERATION AND AT NO FAULT OF OUR OWN. THE REPAIR FOR THIS DEFECT SHOULD BE AT THE EXPENSE OF TOYOTA NOT A LOYAL TOYOTA CUSTOMER. WE ARE CONCERNED THAT IN THE UNFORTUNATE EVENT OF AN ACCIDENT AND IT BECOMES NECESSARY TO USE THAT DOOR FOR EMERGENCY EVACUATION, OUR YOUNG CHILDREN MAY BECOME TRAPPED DUE TO THE INOPERABLE/DEFECTIVE CONFIGURATION OF THE DOOR-IT IS A BIG SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375559January 11, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:HATCHBACK/LIFTGATE
PREMATURE FAILURE OF STRUTS FOR AUTOMATIC BACK HATCH OF 07 TOYOTA SIENNA MINIVAN PREVENTS REAR HATCH FROM OPENING FULLY, CAUSING USERS TO HIT HEAD ON HATCH WHEN TRYING TO ACCESS REAR OF VAN. VEHICLE HAD APPROX. 60K MILES AND LESS THAN 4 YEARS OLD. REPAIRS TO REPLACE STRUTS COST $300; NO GUARANTEE THEY WILL NOT PREMATURELY FAIL/WEAR OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376314January 11, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
MANUAL SLIDING DOOR ON 2005 TOYOTA SIENNA REMAINS STUCK CLOSED AND CANNOT BE OPENED FROM WITHIN OR WITHOUT THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375464January 10, 2011
AIR BAGS:FRONTAL
THE AIRBAG SYSTEM LIGHT, ON OUR 2005 TOYOTA SIENNA, FLASHES ON AND OFF CONSISTENTLY. I TOOK OUR CAR TO THE LOCAL TOYOTA DEALER AND SPENT APPROXIMATELY $100 TO RESEARCH THE PROBLEM. I WAS TOLD THAT THERE IS AN ISSUE WITH THE AIRBAG SYSTEM AND THE REPAIR WOULD BE $ 1500. MOST IMPORTANTLY, I WAS TOLD THAT IF THE AIRBAG SYMBOL IS ON, THE ENTIRE AIRBAG SYSTEM SHUTS DOWN AND DOES NOT WORK! HOW CAN A SYSTEM SO VITAL TO SAFETY NOT BE COVERED IN FULL BY TOYOTA? THIS VEHICLE HAS NEVER BEEN IN ANY SORT OF ACCIDENT. OBVIOUSLY THERE IS A DESIGN FLAW. I FEEL MY SAFETY AND THAT OF MY FAMILY IS COMPLETELY COMPROMISED. IN AN ATTEMPT TO RESOLVE THIS PROBLEM, I CONTACTED THE TOYOTA COMPLAINT HOTLINE (1-800-331-4331) AND OPENED A CASE. THE ISSUE REMAINS UNRESOLVED. AFTER ESCALATING, TOYOTA OFFERED TO PAY HALF, BUT I STILL FEEL THAT THIS IS MUCH TOO EXPENSIVE FOR SOMETHING THAT INVOLVES PASSENGER SAFETY AND SHOULD NOT FAIL AFTER ONLY FIVE YEARS. TOYOTA IS SPENDING A GREAT DEAL ON ADVERTISING TO STRESS THE IMPORTANCE THEIR COMPANY PLACES ON SAFETY. I WOULD EXPECT, IF THEIR ADS WERE ACCURATE, THAT SAFETY RELATED ISSUES WOULD BE ADDRESSED QUICKLY BEFORE ANY POTENTIAL HARM. A QUICK GOOGLE SEARCH WILL SHOW MANY OTHERS WITH THE SAME COMPLAINT ABOUT THE PASSENGER AIR BAG MALFUNCTIONING. THIS SHOULD REALLY BE ADDED TO TOYOTA'S LISTING OF RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375476January 10, 2011
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOORS ON BOTH SIDES OF THE VEHICLE HAD FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE ACTUATOR MOTOR HAD A SHORTAGE AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND WOULD OFFER NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 83,814.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375509January 10, 2011
STRUCTURE:BODY
DRIVERS SIDE DOOR CHECK FAILURE. DOOR SWUNG BACK. ON REVIEW WITH TOYOTA, THEY SAID THE DOOR CHECK WELD FAILED AND CAUSES DOOR TO SWING. VEHICLE HAS WARRANTY BY MILES BUT NOT BY YEARS. MY VEHICLE IS 6 YRS AND 78500 MILES. EXTENDED WARRANTY COVERS FOR ONLY 5 YRS OR 100,000 MILES. TOYOTA REFUSES TO FIX THIS UNDER WARRANTY. THIS IS A MANUFACTURING DEFECT AND WILL PROBABLY CAUSE INJURY IF NOT CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375525January 10, 2011
STRUCTURE:FRAME AND MEMBERS
I BOUGHT A 2004 TOYOTA SIENNA IN MARCH 2004. AUGUST 2010, I NOTICED THAT THE DRIVER'S SIDE DOOR DID NOT CLOSE SMOOTHLY & NOTICED THAT THE DOOR STOP (MIDWAY BETWEEN HINGES) WAS BUSTED. I BOUGHT THE PART & THOUGHT THIS WAS ALL THAT NEEDED TO BE REPLACED. IT GOT REALLY BAD REALLY FAST TO THE POINT THAT THE DOOR MADE A LOT OF POPPING WHEN I OPENED & CLOSED IT & IT WAS BECOMING DIFFICULT TO OPEN & CLOSE. ON AUGUST 17TH I TOOK IT TO A LOCAL AUTO REPAIR PLACE TO INSTALL THE DOOR STOP SINCE YOU HAVE TO GET INTO THE DOOR TO INSTALL IT, THINKING THAT THE NEW DOOR STOP WOULD SOLVE THE PROBLEM. THEY CALLED & SAID THEY NEEDED TO REPAIR SOME DAMAGE INSIDE OF THE DOOR BEFORE INSTALLING THE DOOR STOP - AT A COST OF $248. ON APPROXIMATELY DECEMBER 17TH, I NOTICED THE DRIVER'S SIDE DOOR WAS STARTING TO POP AGAIN. I TOOK IT TO A BODY SHOP & THEY SAID THE DOOR NEEDED TO BE REPLACED AT A COST OF APPROX. $2,000. THEY SUGGESTED REPORTING IT TO MY INSURANCE COMPANY BECAUSE THE DAMAGE WAS NOT NORMAL. ERIE INSURANCE DENIED THE CLAIM, CLAIMING IT WAS A MANUFACTURERS DEFECT. I CALLED THE BODY SHOP & THEY FOUND NV003-07, WHICH I WAS TOTALLY UNAWARE OF. I CALLED TOYOTA CORPORATE OFFICE AND THEY SAID THE WARRANTY FOR FIXING THE PROBLEM HAD BEEN EXTENDED TO 5 YEARS & 100,000, EVEN THOUGH NV003-07 DID NOT SAY THIS, AND I WAS OUT OF LUCK. I AM ANGRY BECAUSE TOYOTA NEVER NOTIFIED ME OF THE PROBLEM & NEVER DID A RECALL ON A MANUFACTURING DEFECT CAUSED BY THEIR NEGLIGENCE. ALL THEY DID WAS PUT OUT A BULLETIN & HOPE I NEVER FOUND OUT ABOUT IT UNTIL IT WAS TOO LATE, WHICH IS EXACTLY WHAT HAPPENED. I HAVE BEEN A LOYAL TOYOTA CUSTOMER SINCE 1986 - I AM DONE WITH TOYOTA & WILL NEVER BUY ANOTHER TOYOTA AGAIN. THIS IS IRRESPONSIBLE, DISHONEST AND INEXCUSABLE ON THEIR PART. THE CAR IS TOTALLY UNSAFE BECAUSE I HAVE TO BE ABLE TO OPEN AND CLOSE THE DRIVER'S SIDE DOOR WITHOUT IT JAMMING. I SHOULD NOT HAVE TO PAY $2,000 TO CORRECT A PROBLEM TOYOTA CREATED. I KNOW AM NOT THE ONLY ONE EXPERIENCING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375282January 9, 2011
STRUCTURE, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TOYOTA DEALER FAILED TO REMEDY THE DEFECT WITHIN REASONABLE TIME . RECALL TYPE-SAFETY RECALL,SEVERE CORROSION OF SPARE TIRE CARRIER CABLE. MODEL-SIENNA-MODEL YEAR-2006,MFG-TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375250January 8, 2011
AIR BAGS
DASHBOARD AIRBAG WARNING LIGHT FLASHING. DEALER SAID IT IS A BAD (DEFECTIVE??) AIRBAG HARNESS. $3000 TO FIX. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375071January 7, 2011
AIR BAGS
I HAVE A 2006 TOYOTA SIENNA MY AIRBAG LIGHT IS CURRENTLY FLASHING. UPON RESEARCH I HAVE LEARNED THAT MY AIRBAG SYSTEM WILL FAIL IF INVOLVED IN A COLLISION. TOYOTA IS NOT FIXING THIS ISSUE AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375183January 7, 2011
AIR BAGS:FRONTAL
I HAVE A 2006 TOYOTA SIENNA, NEVER IN AN ACCIDENT. AT 78,000 THE AIRBAG LIGHT WENT ON. THEY TOLD ME THE SYSTEM HAD A SHORT IN TWO PLACES IN THE PASSENGER SIDE AIRBAG AND THAT I NEEDED TO REPLACE THE AIRBAG ENTIRELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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