Toyota Sienna Complaints

9,048 consumer complaints on file.

#10380105February 3, 2011
CHILD SEAT, SEAT BELTS
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA WITH A 2010 GRACO BOOSTER SEAT, MODEL NUMBER PD144968A. THE CONTACT STATED THAT THE SEAT BELT WOULD NOT HOLD THE CHILD IN PLACE WHILE IN THE BOOSTER. THE CHILD HAD THE ABILITY TO MOVE FREELY IN THE SEAT FROM ONE SIDE TO ANOTHER AND WAS ALSO ABLE TO UNCLIP THE SEAT BELT. THE BOOSTER SEAT MANUFACTURER WAS CONTACTED AND ASKED IF THERE WAS A CLIP THAT COULD BE INSTALLED FOR THE VEHICLE SEAT BELT TO HAVE A TIGHTER FIT. THE MANUFACTURER OF THE VEHICLE ADVISED THAT THEY DID NOT HAVE A CLIP OR ANY SUGGESTIONS TO REMEDY THE SITUATION. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN. UPDATED 3/14/11 *CN UPDATED 04/22/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379930February 2, 2011
STRUCTURE:BODY:DOOR
OUR 2004 TOYOTA SIENNA HAS HAD YET ANOTHER ISSUE WITH THE POWER DOORS. THE CABLE ON OUR DRIVERS SIDE DOOR BROKE LAST YEAR AROUND 60000 MILES. IT WOULD HAVE BEEN 1200. TO FIX; LUCKILY TOYOTA OBVIOUSLY KNOWING IT'S A PROBLEM FIXED IT FOR US. WHEN THAT OCCURRED THE CABLE SNAPPED AND SLAMMED SHUT, THANK GOD MY DAUGHTER WAS IN HER CAR SEAT YET. NOW AT 65000 MILES THE PASSENGER SIDE DOOR CABLE SNAPPED AND THE DOOR ACTUALLY POPPED OFF THE TRACK AND WOULD NOT CLOSE. GLAD IT HAPPENED AT HOME AND NOT AWAY WHILE WE WERE OUT ESPECIALLY WITH TWO YOUNG KIDS AND 20 DEGREE WEATHER. TOYOTA SAID THAT THEY ARE NOT GOING TO FIX IT THIS TIME EVEN THE MANY SERVICES MANAGERS ADMITTED IT'S A MAJOR PROBLEM. THIS IS EXTREMELY UNSAFE AND HOPEFULLY IT DOES NOT TAKE SOME ONE LIKE A CHILD BEING SERIOUS HURT OR EVEN KILLED FOR TOYOTA TO OWN UP TO IT. THEY EVEN RELEASED A TSB ON THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379964February 2, 2011
STRUCTURE:BODY
MY FAMILY OWNED A TOYOTA SIENNA 2004. JUST LATELY, WE NOTICE THAT THE CABLE SNAPPED WITHOUT ANY WARNING. THIS PROBLEM ALMOST HIT THE FINGERS OF MY DAUGHTER WHEN SHE TRIED TO CLOSE, BECAUSE IT IS SO HARD AND WAS SUDDENLY RELEASED TO THE OTHER END. THIS PROBLEM IS VERY COMMON TO THIS KIND OF VAN EITHER OLD AND NEW, ESPECIALLY IN THE FREEZING SEASON. I FILED THIS COMPLAINT BECAUSE I BELIEVED THAT THIS PROBLEM IS VERY DETRIMENTAL TO MY 3 CHILDREN, AGES 3, 9 AND 11 OR OTHER PASSENGER. I HOPE THIS COMPLAIN WILL TAKEN CARED OF BEFORE IT CAN DO A PHYSICAL HARM TO THE PUBLIC. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379985February 2, 2011
LATCHES/LOCKS/LINKAGES
REAR HATCH DID NOT STAY OPEN AND FELL ON MY WIFE'S HEAD AND INJURED HER. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10379987February 2, 2011
LATCHES/LOCKS/LINKAGES
LATCHES ON THE REAR SLIDING DOORS OF OUR 2011 TOYOTA SIENNA LTD. ARE NOT RELEASING PROPERLY. WHEN THE DOORS ARE OPENED FROM THE HANDLES, THE MOTOR PULLS THE DOORS OPEN BUT THE LATCHES DO NOT RELEASE. YOU HEAR A POPPING SOUND AND THE DOORS POP OPEN. DEALER "REPROGRAMMED" THE DOORS TO NO AVAIL. AFTER DEALER CLAIMED TO HAVE CONTACTED TOYOTA, THEY ACKNOWLEDGED THE PROBLEM BUT SAID THERE IS NO KNOW FIX, AS THIS IS A NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380535February 2, 2011
VEHICLE SPEED CONTROL
2005 TOYOTA SIENNA. ATTORNEY WRITES ON BEHALF OF CLIENTS IN REGARDS TO A COLLISION DUE TO UNINTENDED ACCELERATION *TGW AS THE CONSUMER WAS SLOWLY ATTEMPTING TO PARK THE VEHICLE, IT SUDDENLY AND UNEXPECTEDLY ACCELERATED OUT OF CONTROL. THE VEHICLE HIT A POLE DIRECTLY AHEAD, WENT AIRBORNE AND LANDED ON TOP OF A PARKED VEHICLE AND ROLLED TO THE SIDE. THE CONSUMERS LEFT HAND FINGERS WERE CRUSHED CAUSING INJURIES. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10379626January 30, 2011
SEAT BELTS
WHEN EITHER FRONT SEATBELT OF MY 2005 TOYOTA SIENNA IS PULLED OUT TOO RAPIDLY IT BINDS AT THE BEZEL. I CARRY TWO TOOLS WITH ME TO FORCE IT BACK IN IF I HAVE THE TIME, OTHERWISE IF IT IS BINDS ON THE DRIVERS SIDE, THE CAR HAS TO BE DRIVEN WITHOUT THE SEATBELT. ON THE PASSENGERS SIDE, THE PASSENGER HAS TO MOVE TO A BACK SEAT. I CHECKED WITH TOYOTA WHEN IT WAS UNDER WARRANTY AND WAS TOLD NOTHING WAS WRONG. IT IS A SAFETY ISSUE THAT SHOULD BE UNDER RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379564January 29, 2011
LATCHES/LOCKS/LINKAGES
PASSENGER SIDE AUTOMATIC DOOR NOT OPENING WITH ANY OF THE BUTTONS ON THE INSIDE OF VEHICLE. BUT IT WILL OPEN FROM THE OUTSIDE, BY PULLING ON THE HANDLE. POTENTIAL SAFETY HAZARD OF NOT BEING ABLE TO EXIT VEHICLE IN DURING AN EMERGENCY. DIFFICULT FOR YOUNG CHILDREN TO OPEN DOOR MANUALLY. WE TOOK IT TO WILSON TOYOTA. THE DIAGNOSED A $50.00 PART. $90.00/ HR RATE. THE PART WAS ORDERED, THEN SCHEDULED FOR REPAIR. THE ACTUALLY CHARGE WAS 696.08 . THEY DECIDED TO CHANGE EVERYTHING, TO COVER THEIR LIABILITY NO DOUBT. NUMEROUS FAILURES OF DOORS IN YOU TUBE AND EDMUNDS .COM FORUMS. I SUGGEST TOYOTA TAKE RESPONSIBILITY AND DO A RE-CALL AND FIX THIS POTENTIAL SAFETY ISSUE. 56206 MILES 2007 TOYOTA SIENNA LE. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379405January 28, 2011
AIR BAGS:FRONTAL
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. HE STATED THAT THE AIR BAG LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER ADVISED THAT THE AIR BAG SYSTEM HAD MALFUNCTIONED AND WOULD NOT DEPLOY IF THE VEHICLE WAS INVOLVED IN A CRASH. THE DEALER SUGGESTED REPLACING THE ENTIRE FRONTAL AIR BAG SYSTEM. THE CONTACT CALLED THE MANUFACTURER AND THEY STATED THEY WOULD LOOK INTO THE SITUATION. THE CONTACT WAS AWAITING A DECISION FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379436January 28, 2011
AIR BAGS
AIRBAG LIGHT ON 2006 TOYOTA SIENNA IS ON. DEALERSHIP SAYS LEFT SIDE AIRBAG AND WIRE HARNESS NEED TO BE REPLACED. DEALER WILL NOT COVER IT UNDER EXTENDED WARRANTY EVEN THOUGH IT IS A SAFETY ISSUE. MANY OTHER PEOPLE HAVE REPORTED THIS ON WWW.ABOUTAUTOMOBILE.COM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379481January 28, 2011
STEERING
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH WHEN THE STEERING WHEEL BECAME ABNORMALLY HARD TO MANEUVER. THE CONTACT STATED THAT HE WAS ABLE TO FINALLY MOVE THE STEERING WHEEL BUT THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TOWED TO THE TO THE CONTACTS PLACE OR RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379344January 27, 2011
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
DRIVER SIDE POWER SLIDING DOOR ON 2011 TOYOTA SIENNA REPEATEDLY (BUT INTERMITTENTLY) JAMS UPON OPENING -- HAPPENED ALMOST IMMEDIATELY AFTER PURCHASED. BECAUSE THE PROBLEM WAS NOT REPLICATED BY TOYOTA SERVICE AND NO COMPUTER ERROR CODE WAS REGISTERED, THEY WERE PROHIBITED BY TOYOTA FROM ATTEMPTING TO SOLVE THE PROBLEM. THIS WAS DESPITE THAT FACT THAT I HAD PHONE VIDEO DOCUMENTING THE PROBLEM, A TOYOTA SALESPERSON OBSERVED THE DOOR JAMMED, AND PREVIOUS TOYOTA TECHNICAL SERVICE BULLETINS RELATED TO THE SIENNA POWER SLIDING DOOR PROBLEMS (BO010-01). I WAS TOLD THAT UNTIL ENOUGH PEOPLE COMPLAIN, TOYOTA WON'T RECOGNIZE THAT THERE IS A PROBLEM AND WON'T DO ANYTHING ABOUT IT. THIS IS REMINISCENT OF THE TOYOTA ACCELERATOR PROBLEM THAT THEY REFUSED TO ADDRESS UNTIL THEY WERE FORCED TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378709January 26, 2011
STRUCTURE:BODY
TOYOTA DEALERSHIP TOLD ME (TODAY) THAT MY POWER SLIDING DOOR MOTOR NEEDS REPLACING. I TOOK MY SIENNA 2004 XLE LIMITED VAN IN FOR DIAGNOSIS BECAUSE THE PASSENGER SIDE SLIDER DOOR WAS OPERATING SLOWLY AND IT KEEPS GETTING WORSE AND SOMETIMES WON'T EVEN CLOSE IF I'M PARKED ON AN INCLINE UNLESS I GIVE IT A PUSH. I HAD BOTH DOORS SLIDING LOCK RELEASE MOTORS REPLACED IN 12/ 2008, 2 YRS. AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378746January 26, 2011
STRUCTURE:FRAME AND MEMBERS
BOTH OF THE REAR DOORS IN MY TOYOTA SIENA WILL NOT OPEN FROM EITHER SIDE. TO GET OUT OF THE CAR IN AM EMERGENCY PEOPLE HAVE TO CLIMB OVER TO THE FRONT SEATS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378816January 26, 2011
VISIBILITY, EXTERIOR LIGHTING
THE DRIVER-SIDE MIRROR WITH DIMMING,BLINKER, HEST AND FOLDING IN CAPABILITY HAS FAILED. THE MOTOR THAT CONTROLS THE MIRROR CONSTANTLY RUNS AND THE MIRROR OPENS AND CLOSES WITH THE WIND DIRECTION. I TRIED TO FIND A REPLACEMENT PART BUT ALL THE REPLACEMENT PARTS HAVE THE SAME MOTOR PROBLEM. THE DEALERSHIP REQUIRES A ENTIRE MIRROR REPLACEMENT AND REPAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378838January 26, 2011
SERVICE BRAKES, ELECTRIC
ABS BRAKE IN SIENNA DOESN'T STOP WHEN LIGHT SNOW OR RAIN ON ROAD. I PRESSED MY BRAKE PEDAL AND THE VEHICLE WOULD NOT STOP. IT IS VERY TRAUMATIC EXPERIENCE. I AM AFRAID THAT IT WILL RESULT IN A SERIOUS ACCENTED FOR SOMEONE SOMEDAY. THE SIENNA IS YEAR 2009 2WD * PSGR *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379152January 25, 2011
UNKNOWN OR OTHER
JUNE 2007 TOOK OUR SIENNA TO DEALER FOR WARRANTY REPAIR. THE PASSENGER DOOR WAS MAKING A POPPING NOISE AND WOULD NOT STAY OPEN WHEN PARKED FACING DOWNHILL. DEALER CLEANED THE LATCH MECHANISM AND THE DOOR WORKED FOR A MONTH. WE RETURNED TO THE DEALER FOR ADDITIONAL WARRANTY REPAIR IN SEPT. 2007. THEY AGAIN CLEANED MECHANISM BUT REPLACED NO PARTS. THE AUTOMATIC SLIDER DOOR CEASED WORKING SHORTLY AFTER THIS. WE CONTINUED TO USE BOTH SLIDER DOORS IN MANUAL MODE UNTIL JANUARY 2011. THE PASSENGER DOOR FAILED TO SEAL AND LATCH IN A CLOSED POSITION WITH THE BODY OF THE VAN. WE DROVE 70 MILES TO THE DEALER WHERE THEY WERE ABLE TO GET THE DOOR TO CLOSE BUT INFORMED US THAT THE DOOR HINGE AND LATCH MECHANISM NEEDED TO BE REPLACED. WE RETURNED 7 DAYS LATER TO HAVE THE REPAIRS DONE AND WE WERE TOLD THAT THE DOOR WHICH WOULD OPEN AND CLOSE, BUT NOT LATCH, 7 DAYS EARLIER WOULD NOW NOT OPEN AT ALL AND THE AUTOMATIC SLIDER DOOR CABLE WOULD NEED TO BE CUT TO PERFORM THE REPAIRS AND THEN WE WOULD NEED TO REPLACE THE AUTOMATIC DOOR MOTOR AS WELL. WE WERE ALSO INFORMED THAT THE DRIVER'S SIDE PASSENGER SLIDER DOOR WOULD ALSO NEED TO HAVE SIMILAR WORK AND THAT BY REPLACING THE HINGE WE COULD POSSIBLY SAVE THE LATCH AND AUTO SLIDER MOTOR ON THE DRIVERS SIDE. UNFORTUNATELY THERE WAS NO WARNING THAT THE SLIDER DOOR WAS GOING TO FAIL AND WE WERE SEVERAL MILES FROM A TOYOTA REPAIR SHOP WHEN THE LATCH PROBLEM OCCURRED. WE DROVE 70 MILES WITH THE DOOR UNSECURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378635January 25, 2011
SEAT BELTS
PASSENGER SIDE SEATBELT FOLDS IN HALF WHEN THE SEATBELT IS BEING FASTENED AND THEN GETS JAMMED. IT IS VERY DIFFICULT TO CLEAR. MULTIPLE TIMES WE HAVE BEEN FORCED TO MOVE RIDER TO BACK SEAT. VEHICLE OUT OF WARRANTY AND DEALERSHIP WANTED THOUSANDS TO FIX. THIS HAS HAPPENED FOR THE LAST THREE YEARS AT LEAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378636January 25, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
PASSENGER SIDE SLIDING DOOR WOULD NOT OPEN. VEHICLE OUT OF WARRANTY. HUSBAND REPLACED LATCHING MECHANISM INSIDE WHICH HAD BROKEN BECAUSE IT WAS MADE OUT OF PLASTIC. THE REPLACEMENT MECHANISM THAT WAS ORDERED BY PARTS DEPARTMENT AT TOYOTA DEALERSHIP WAS METAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378653January 25, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
INITIALLY IN COLD WEATHER ONLY, THE TAIL GATE / HATCH / REAR DOOR WOULD START TO CLOSE SLOWLY OF ITS OWN ACCORD. THE ELECTRICAL SYSTEM WOULD THEN ASSUME YOU HAD ATTEMPTED TO CLOSE THE DOOR BY HAND AND THE ELECTRIC MOTOR WOULD KICK IN AND CLOSE THE DOOR ON TOP OF YOU IF YOU DID NOT REALIZE AND MOVE. THE FORCE OF THE CLOSING DOOR IS QUITE HIGH TO A DEGREE THAT IT WAS A STRUGGLE TO STOP IT CRUSHING A PERSON. A CHILD WOULD NOT BE ABLE TO STOP IT CLOSING. THE PROBLEM HAS CONTINUED TO GET WORSE AND THE WEATHER HAS LITTLE EFFECT ANYMORE, THE DOOR WILL NOT STAY OPEN EVEN ON MILD DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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