Toyota Sienna Complaints

9,048 consumer complaints on file.

#10383993February 22, 2011
AIR BAGS
THE AIR BAG WARNING LIGHT IS FLASHING. PER INFORMATION ONLINE, THIS INDICATES A PROBLEM WITH THE AIRBAGS -- EITHER FAILING TO INFLATE IN A CRASH OR INFLATING ERRONEOUSLY WHILE DRIVING. THIS SEEMS LIKE A VERY SERIOUS SAFETY ISSUE. CORRECTION OF THE PROBLEM CAN COST UP TO $4,000 AND SHOULD BE CONSIDERED A SAFETY DEFECT AND SUBJECT TO RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384068February 22, 2011
STEERING
OUR 2004 TOYOTA SIENNA DEVELOPED A CLICKING OR POPPING SOUND IN THE STEERING COLUMN WHEN TURNING LEFT OR RIGHT AFTER ABOUT 3 SEASONS OF WINTER DRIVING IN MINNESOTA. THE DEALER SAID THAT THEY DID NOT HEAR/FEEL THE PROBLEM. EACH CONSECUTIVE WINTER THE SYMPTOMS WOULD GET WORSE AND THE TOYOTA DEALER CLAIMED THEY COULD NOT DUPLICATE THE NOISE OR HEAR A PROBLEM. ABOUT 4 MONTHS AGO, THE STEERING BECAME ERRATIC AND FELT UN-BOOSTED AT TIMES REQUIRING A GREAT DEAL OF EFFORT TO TURN THE WHEEL. I DID SOME RESEARCH ONLINE AND CAME ACROSS A TOYOTA TECHNICAL SERVICE BULLETIN ST003-04 WHERE THEY DESCRIBE A SHAFT NOISE THAT IS CAUSED BY CORROSION. THE NHTSA INVESTIGATION CONCLUDED THAT TOYOTA'S CLAIMS THAT THE NOISE WAS MINOR, NOT A SAFETY HAZARD, AND OCCURRED INFREQUENTLY. WE TOOK THE SIENNA BACK TO THE DEALER AND I SPECIFICALLY ASKED THEM TO EXAMINE THE INTERMEDIATE SHAFT AND SHOWED THEM THE TSB. THEY REPORTED BACK THAT I HAD A SEVERELY CORRODED INTERMEDIATE SHAFT FROM ROAD SALT AND IT HAD SEIZED AT ONE END OF THE CONNECTION. THE TSB CAMPAIGN WAS ONLY GOOD FOR THE FIRST 36,000 MILES (OUR VAN HAD ABOUT 82,000 MILES AT THE TIME OF THE REPAIR) SO THE OUT OF COST EXPENSE TO MAKE THE VEHICLE SAFE TO STEER AGAIN WAS $527. I CAN NOT SPEAK TO THE FREQUENCY THIS DEFECT AFFECTS OTHER 2004 SIENNAS, BUT I CAN ATTEST TO A NUMBER OF NEAR MISSES ON THE ROAD CAUSED BY THE ERRATIC AND LACK OF POWER STEERING ASSIST CAUSED UNTIL THE REPAIR WAS FINALLY DIAGNOSED AND FIXED. CORROSION RESISTANCE OF STEERING COMPONENTS SHOULD BE A FUNDAMENTAL ATTRIBUTE OF ANY VEHICLE AS THE LOSS OR DIMINISHED CAPACITY OF THAT FUNCTION INSTANTLY CREATES A HAZARD TO THE VEHICLE OCCUPANTS AND OTHERS ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383459February 21, 2011
STRUCTURE:BODY:DOOR
WE HAVE HAD ISSUES WITH OUR SLIDING DOORS ON OUR 2004 TOYOTA SIENNA LE AWD SINCE WE PURCHASED IT. BOTH DOORS STICK WHENEVER THE TEMP DROPS BELOW FREEZING. THE ONLY WAY TO OPEN THEM AT TIMES IS TO CLIMB INSIDE AND THROW MY 6'0" 240LB BODY INTO IT. EVEN THEN I'VE HAD THEM NOT OPEN. DUE TO THE CONTINUED STRESS PLACED ON THE OUTER HANDLES THE DRIVER'S SIDE REAR FINALLY BROKE OFF. THAT WAS NOT DUE TO ME BEING OVERLY PHYSICAL WITH IT EITHER. THAT ONE WAS PULLED OFF BY MY WIFE, 5'0" 120LBS.ALSO, THE PASSENGER REAR SLIDING DOOR WAS EQUIPPED WITH AN AUTOMATIC DOOR. THE CABLE SNAPPED ON THAT A COUPLE OF MONTHS AGO. THAT DOOR WON'T EVEN OPEN NOW. I UNDERSTAND NORMAL WEAR AND TEAR BUT I BELIEVE THIS GOES BEYOND THAT. HEAVEN FORBID IF WE'RE IN AN ACCIDENT BECAUSE ONE DOOR CAN'T OPEN AND THE OTHER SIDE WILL ONLY OPEN FROM THE INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383466February 21, 2011
STRUCTURE:BODY
DRIVER SIDE DOOR POPPING NOISE. TOYOTA KNOWS IT HAS A PROBLEM WITH SPOT WELDS AND EXTENDED THE WARRANTY TO 5 YEARS OR 100,000 MILES. MY PROBLEM STARTED TWO MONTHS LATE SO THEY WILL DO NOTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383420February 20, 2011
STRUCTURE
DRIVER'S DOOR (FRONT) HINGE/WELD ON 2004 TOYOTA SIENNA BEGAN WITH LOUD CREAKING NOISE EVERY TIME DOOR IS OPEN AND CLOSED. THEN CREAKING TURNED INTO CLICKING SOUND EVERY TIME DOOR IS OPEN AND CLOSED, AND THAT PROGRESSED INTO A LOUD POPPING/SNAPPING SOUND. OUR REPAIR SHOP (NOT TOYOTA) REWELDED THE HINGE (SUMMER 2010 - VAN HAD 60,000 MILES) BUT THEY ADVISED THIS WAS NOT A PERMANENT FIX FOR THE PROBLEM. ON 2/20/11 (VAN NOW HAS 64,000 MILES) HINGE IS NOW COMPLETELY NOT FUNCTIONING AND DOOR IS JAMMED SHUT. FRONT DRIVER'S DOOR WILL NOT OPEN MORE THAN 1/2 INCH FORCING THE DRIVER OF THE VEHICLE TO ENTER/EXIT THROUGH THE PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383331February 19, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
AUTOMATIC SLIDING DOORS FAILURE. WON'T UNLOCK FROM INSIDE. ALREADY REPAIRED ONCE, NOW HAPPENED AGAIN AND TOYOTA WON'T FIX IT FOR UNDER 1000$ ON THE SAME DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383068February 17, 2011
STRUCTURE:BODY
2005 TOYOTA SIENNA DRIVER AND PASSENGER DOORS GETTING STUCK ON JAMB. THIS IS A VERY SERIOUS SAFETY ISSUE AS THE DRIVER WAS NOT ABLE TO OPEN THE DOOR FROM INSIDE AND HAD TO SEEK HELP FROM SOMEONE OUTSIDE TO OPEN THE DOOR FROM OUTSIDE. TOYOTOA REPRESENTATIVE TOLD THAT YOU SHOULD BE ABLE TO ROLL THE WINDOW AND OPEN THE DOOR.. BUT THAT IS NOT POSSIBEL SINCE A FORCE IS REQUIRED TO OPEN THE DOOR. BOTH PANELS ARE POPPING OUT AND GETTIJNG STUCK ON THE JAMB OF THE CAR AND THE INSULATION MAREIALS ARE CLOMING OUT. TOYOTA EVEN WHEN HAVING SO MANY QUALITY ISSUES, DO NOT WANT TO TAKE RESPONSIBILITY OF THIS AND FIX THE ISSUE CLAIMING THAT THE VEHICLE IS ALREADY OUT OF WARRANTY AND THEY CANNOT DO ANYTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383831February 17, 2011
AIR BAGS
AIR BAG LIGHT IS ON AND FLASHING. DIAGNOSED BY TOYOTA DEALER ON 02/09/11 AS CODE B0111, NEEDS R/SEAT AIRBAG ASSEMBLY & FLOOR WIRE HARNESS. ESTIMATE $2160.00. I CONTACTED TOYOTA CUSTOMER EXPERIENCE LINE, THE CONTACTED DEALER AND AGREED TO PAY $700 TOWARDS REPAIR. I STILL CANNOT AFFORD THE REPAIR AS I AM STILL PAYING ON THE AUTO LOAN. THIS IS A SAFETY FAILURE AND SHOULD BE RECALLED. I AM NOW WITHOUT AIRBAGS. AIRBAGS HAVE NEVER BEEN DEPLOYED - NO ACCIDENTS. VEHICLE IS ONLY 5 YEARS OLD AND 81K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382872February 16, 2011
STRUCTURE
TOYOTA SIENNA 2004, REAR LIFTGATE STRUTS ARE GIVING OUR AGAIN. WE HAVE HAD THIS AUTO SINCE THE FACTORY SENT IT TO THE DEALERSHIP. ONCE REPLACING THE STRUTS DUE TO RECALL. NOW WHENEVER YOU LIFT THE GATE VIA MANUALLY PRESSING THE BUTTON ON THE BACK OF THE VAN, THE LIFT GATE ONLY OPENS HALFWAY. THIS LEAVES THE OPERATOR WITH THE ONLY OPTION OF PRESSING FURTHER UP ON THE LIFT GATE. I EXPECT THAT THIS ISSUE WILL NOW GET WORSE AND NOT STAY OPEN AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382770February 15, 2011
STRUCTURE
WE HAVE A 2004 TOYOTA SIENNA WITH A RIGHT SIDE POWER SLIDING DOOR AND THE DOOR THAT PULLS THE DOOR BROKE YESTERDAY,I SEE THAT THE CABLE GOT ROTTEN AND IT DID NOT HAVE A PLASTIC COVER ON IT..I CONTACTED TOYOTA OFFICES YESTERDAY AND THE SAY TO ME THAT I SHOULD BRING THE CAR TO A DEALER AND PAY FOR INSPECTION ANT THEN THEY WILL INFORM TOYOTA HOW AND WHY IT GOT BROKE...AND TOYOTA REP TOLD ME AFTER THAT WE WILL INVESTIGATE IF IS AN ISOLATED CASE OR MANY PEOPLE HAVE THIS PROBLEM..NOW THIS WHOLE REPAIR WILL COST $1800.00 JUST FOR A CABLE THAT GOT ROTTEN BECAUSE NO PLASTIC COVER..I HOPE YOU CAN TAKE OF THIS ..PLEASE WE NEED YOUR HELP..THANKS A LOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383692February 15, 2011
AIR BAGS
SRS WARNING LIGHT CONTINUED FLASHING AFTER START UP. DEALER CONFIRMED ERROR CODE B0111. PASSENGERS AIR BAG AND HARNESS NEEDS REPLACED. THESE ITEMS ARE COVERED WITH "UPDATED PARTS" IN A TOYOTA TSB 0162-10, DATED 02/27/2008, COVERING SIENNA MODEL YEARS 2004 THROUGH 2008. OVER ONE HUNDRED SIMILAR OCCURRENCES ARE FOUND ON VARIOUS SAFETY RELATED AND OWNER BASED INTERNET SITES. THIS IS AN OBVIOUS OEM DEFECT OF A CRITICAL VEHICLE SYSTEM THAT TOYOTA HAS BEEN AWARE OF FOR SOME TIME NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382824February 15, 2011
SEATS
THIRD ROW OF SEATS DO NOT REMAIN SAFELY AND FIRMLY ATTACHED TO THE FLOOR. WE HAVE TAKEN THE VEHICLE TO TWO TOYOTA DEALERS AND THEY ARE UNABLE TO FIX THE PROBLEM. TOYOTA HOPES TO FIX THE ISSUE IN A MONTH OR TWO. HOPE NOONE GETS KILLED WHILE TOYOTA WORKS ON FIXING THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382863February 15, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
MY 2004 TOYOTA SIENNA MINI VAN POWER SLIDING DOOR MADE A HORRIFIC 'SNAPPING' SOUND WHEN THE CABLE THAT ACTIVATES THE DOOR SNAPPED. THE SNAPPING CABLE DID NOT HURT ANYONE, BUT COULD HAVE IF SOMEONE WAS STANDING BEHIND THE DOOR NEAR THE REAR QUARTER PANEL WINDOW. THE DOOR IS NO LONGER FUNCTIONAL AND WILL COST $1500-$3000 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382514February 14, 2011
AIR BAGS
FEBRUARY 13 2011 JUST BOUGHT A USED TOYOTA SIENNA... DRIVEN LESS THAN 200 MILES AND THE SRS INDICATOR LIGHT STARTED BLINKING. THERE WAS NO REAL REASON THAT THIS LIGHT WOULD'VE BEEN TRIGGERED. JUST DROVE THE CAR AS WE NORMALLY HAVE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381731February 13, 2011
PARKING BRAKE, SERVICE BRAKES, HYDRAULIC
OCTOBER 2010 I PURCHASED A TOYOTA SIENNA 2011. 3 MONTHS LATER I DROVE BACK FROM WORK AND I HAVE MY 4 CHILDREN WITH ME IN THE CAR WHERE THE CAR BRAKES FAILED TO RESPOND AS WELL THE EMERGENCY BRAKE!!!! WAS THE WORST DAY IN MY LIFE!!!! I CRASHED INTO A TRUCK AND WE WERE ALL IN SHOCKED TO THIS DAY!!!!...AFTER THE CRASH I HAD RECEIVED A RECALL IN THE TOYOTA SIENNA 2011 FOR THE BRAKES? I AM WITHOUT CAR RESPONSIBLE FOR THE DAMAGES FOR THE OTHER CARS, IN PAIN, MY KIDS SUFFER SMALL INJURIES AND FOR A AUTO LOAN IN TOYOTA CRASHED. I HAD MADE CALLS BUT UNFORTUNATELY NO ONE WILL GIVE ME A ANSWER OR STAND AND FACE THEIR RESPONSIBILITIES... I WONDERED WHY NO OTHER MAKE ( BMW, MERCEDES,HONDA,GMC ETC,,,,,) HAVE SO MANY RECALLS DEFECTIONS WITH THEIR VEHICLE JUST TOYOTA............ IT IS APPEAR SUSPICIOUS TO ME ...I COULD BE WRONG BUT THE SEARCH I HAVE DONE AND THE WORST EXPERIENCE I HAVE WITH MY FIRST TOYOTA .......NEVER IN MY LIFE I WILL BUY A CAR OR ADVISE ONE OF MY FRIENDS TO PURCHASE TOYOTA..... TO MANY RECALL AND UNSAFTE CARS...I DON'T KNOW HOW THE INSURANCE COMPANY WILL INSURE A CAR LIKE THIS?? I HAVE SO MANY QUESTIONS AND I NEED ANSWERS......... IT IS TIME FOR THOSE ANSWER TO ALL WORLDWIDE PEOPLE WHO DRIVE OR THINKING TO BUY A TOYOTA!!!!!!!!!!!!!!!!!!!!1111 PLEASE LEARN FROM MY EXPERIENCE!!! I DON'T WISH TO MY ENEMY!!!!! *TR
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#10381654February 12, 2011
TIRES
REPLACE ALL 4 TIRES @ 9,000 MILE DUE TO PRESSURE MONITOR FAIL TO REPORT, AN ALIGNMENT HAS WAS DONE AT AROUND 5000 MILE BECAUSE SHOWING TIRE WEAR. TOYOTA STATES IT'S TIRE NOT THE MONITOR SYSTEM. I HAVE THE RECEIPTS TO PROVE IT. IF IT'S THE TIRES, WHY DON'T THEY REPLACE THEM. TIRES CAME WITH THE CAR WHEN I DID PURCHASED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381692February 12, 2011
UNKNOWN OR OTHER
I WANT TO REPORT A SCARY INCIDENT OCCURRED YESTERDAY WITH MY MINIVAN. ON 2/11/2011, AT ABOUT 7 AM, I STARTED BY TOYOTA SIENNA TO SEND MY SON TO HIS HIGH SCHOOL, I HEARD STRANGE NOISE. IT SOUNDS LIKE NOT ALL THE CYLINDERS WERE RUNNUNG. THE CAR WAS NOT POWERFUL AS USUAL. I TRIED TO TURN OFF MY VAN, BY TURNING THE KEY TO STOP AND TAKING KEY OUT. THE CAN DID NOT STOP. I INSERTED THE KEY TO START AGAIN, IT STILL HAD THE NOISE. I DROVE MY SON TO HIS HIGH SCHOOL ANY, WHICH IS LESS THAN A MILE AWAY. AFTER DROPPING HIM OFF AT THE SCHOOL, I DROVE BACK TO HOME. WHEN I WAS CLOSE TO MY I SAW THE TEMPERATURE METER WAS MIDWAY. WHEN I GOT TO HOME, I STOPPED MY CAR IN FRONT OF MY HOUSE, TOOK THE KEY OUT. THE ENGINE WAS STILL RUNNING. I OPENED THE HOOD, SAW SMOKE CAME OUT FROM THE ENGINE AREA. ALTHOUGH NO FLAME WAS STARTED, I USED MY HOUSE FIRE DISTINGUISHED TO PUT OUT THE SMOKE. THEN THE ENGINE STOPPED. THE CAR DIED IN FRONT OF MY HOUSE ON MY DRIVE WAY. I REPORTED THIS INCIDENT TO TOYOTA TODAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381713February 12, 2011
AIR BAGS, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:HORN
I HAVE A 1998 TOYOTA SIENNA RECENTLY THE AIRBAG LIGHT IS ON AND THE HORN AND CRUISE CONTROL ARE NOT WORKING I WONDER IF THIS CAN BE A SAFETY RECALL FOR THE LIFE OF THE VEHICLE OR DO I JUST HAVE TO PAY FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381567February 11, 2011
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER AND DRIVER SIDE SLIDING DOORS WERE BECOMING JAMMED INTERMITTENTLY. THE VEHICLE WAS INSPECTED BY THE DEALER AND THEY ADVISED THE CONTACT THAT THERE WAS NO REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,310. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381613February 11, 2011
AIR BAGS
MY 2006 SIENNA XLE HAS LESS THAN 55, 000 MILES. JUST BEFORE THE NEW YEAR, THE AIRBAG LIGHT STARTED FLASHING CONTINUOUSLY. WE GOT THE CAR IN ON DEC. 30 AND WERE TOLD THE FLASHING LIGHT WAS DUE TO A FAULTY WIRING HARNESS IN THE FRONT PASSENGER SEAT, WHICH IS COVERED UNDER THE REGULAR (AND MY EXTENDED) WARRANTY, BUT THAT THE PARTS WERE NOT AVAILABLE AT THE TIME SO I WOULD HAVE TO BRING THE CAR BACK. I SPECIALLY ASKED IF THE VEHICLE WAS SAFE TO DRIVE AND WAS TOLD MY THE INITIAL SERVICE REP THAT IT WAS. THE SERVICE REP FAILED TO FOLLOW UP WITH MAKING AN APPOINTMENT AS PROMISED, SO I CALLED ONE WEEK LATER TO FIND OUT THAT THE PARTS WERE GOING TO TAKE IN EXCESS OF 4 WEEKS TO ARRIVE! I WAS HIGHLY SUSPICIOUS THAT THE AIRBAG WAS IN WORKING ORDER, SO IT WAS NO SURPRISE THAT WHEN I THREATENED TO SUE TOYOTA IF THE AIRBAG FAILED OR MALFUNCTIONED IN ANY WAY IN AN ACCIDENT OR OTHERWISE, THAT I WAS THEN TOLD MY CAR WAS UNSAFE TO DRIVE AND THE DEALER WOULD PROVIDE A RENTAL AT THEIR COST. AN ORDER WAS PLACED ON JANUARY 6TH FOR THE PART WHICH WAS SCHEDULED TO COME IN 6 WEEKS LATER, FEB. 9TH. AFTER WAITING SIX WEEKS, I FOUND OUT YESTERDAY MY ORDER WAS "ACCIDENTALLY" CANCELED AND THAT THE MANUFACTURER CAN'T KEEP UP PRODUCTION, SO PRESUMABLY, I'M STARTING MY WAIT TIME AGAIN. I HAVE LODGED A COMPLAINT WITH TOYOTA HDQT AND HAVE A CASE ID WITH THEM. THERE ARE HUNDREDS OF SIMILAR COMPLAINTS HERE AND ON THE INTERNET BUT NO RECALL OR NOTICE FROM TOYOTA ABOUT THE FACT THAT FOLKS ARE DRIVING AROUND WITH FLASHING AIR BAG LIGHTS THAT MEAN YOUR AIRBAG MAY NOT DEPLOY IN AN ACCIDENT AND IS DEACTIVATED BECAUSE OF THE FAULTY WIRING HARNESS SYSTEM. MY DEALER HAD 6 COMPLAINTS ALONE, SIX WEEKS AGO. THIS IS OUTRAGEOUS!!! I AM CALLING NHTSA AS SOON AS I FINISH THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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