Toyota Sienna Complaints

9,048 consumer complaints on file.

#10387002March 9, 2011
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR SLIDING DOORS WERE DESIGNED TO OPEN MANUALLY FROM THE INTERIOR AND ELECTRONICALLY FROM THE EXTERIOR HOWEVER, THE SLIDING DOOR WOULD ONLY OPEN ELECTRONICALLY FROM THE INTERIOR. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389618March 9, 2011
AIR BAGS:SIDE/WINDOW
AIRBAG SYSTEM FAILURE. IN MY CASE THE AIRBAG LIGHT INDICATED A FAILURE TO THE RIGHT FRONT PASSENGER AIRBAG SYSTEM. WHEN I REPORTED IT TO TOYOTA THE PERSON ON THE LINE SAID THEY HAD KNOWN PROBLEMS WITH THE AIRBAG ON THESE MODELS. THE PROBLEM HAS APPARENTLY BEEN UPGRADED TO A LEVEL JUST UNDER A RECALL. LUCKILY MY CAR HAS NOT BEEN IN AN ACCIDENT BUT THERE MAY BE OTHERS OUT THERE WITH INOPERABLE AIRBAGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389626March 9, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WHEN THE CONTACT CRASHED INTO ANOTHER VEHICLE THAT WAS TRAVELING 5 MPH. THE CONTACTS AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE CRASH DID NOT CONSTITUTE AIR BAG DEPLOYMENT. THE VEHICLE WAS NEITHER INSPECTED NOR REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 5,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10389639March 9, 2011
AIR BAGS
THE AIR BAG LIGHT ON DASHBOARD OF OUR 2006 TOYOTA SIENNA SUDDENLY CAME ON. TOOK TO DEALER AND THEY INDICATED THAT THE SENSOR WAS BAD AND IT WOULD REQUIRE THE WHOLE SEAT TO BE REPLACED FOR AROUND $3000. THE INTERNET REVEALED THOUSAND OF COMPLAINTS REGARDING THIS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386824March 8, 2011
STRUCTURE:BODY:DOOR
ALL OF A SUDDEN MY PASSENGER SIDE REAR SLIDING DOOR WOULD NOT OPEN OR CLOSE WITH THE AUTOMATIC BUTTON. THIS WENT IN AND OUT OF WORKING ORDER FOR A FEW MONTHS WHEN IT STOPPED FOR GOOD. IT WAS MANUALLY OPERATIVE AT THIS POINT AND NOW THE DOOR WILL NOT OPEN AT ALL. IT IS STUCK IN THE CLOSED POSITION AND CANNOT BE OPENED AT ALL. THIS IS NOT ONLY A VERY DIFFICULT SITUATION WHEN SHUTTLING FIVE CHILDREN TO VARIOUS PLACES, IT IS VERY UNSAFE FOR ANYONE TO BE RIDING IN A CAR WHERE THE DOOR IS UNABLE TO BE OPENED EVEN WHEN THE SLIDING DOOR BUTTON IS TURNED OFF, NOTHING CAN BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386911March 8, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2001 TOYOTA SIENNA. WHILE APPLYING PRESSURE TO THE BRAKES, THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE ABS MOTOR. THE BRAKES DID NOT ENGAGE AND THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT DID NOT INFORM THE DEALER OR MANUFACTURER OF THE FAILURE NOR WAS THE VEHICLE REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS 120,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10386789March 7, 2011
STRUCTURE:BODY
DRIVER DOOR DEVELOPED THE "POPPING NOISE" DESCRIBED IN TOYOTA'S WARRANTY ENHANCEMENT IN DECEMBER, 2010 (ALSO DESCRIBED IN TECHNICAL SERVICE BULLETIN NV003-07 REVISED). THERE ARE APPROX. 600,000 VEHICLES AFFECTED BY THIS DEFECT. I JUST PAID $2,141.24 TO MY TOYOTA DEALER TO GET IT REPAIRED, SINCE I COULDN'T SELL THE VEHICLE IN AN UNREPAIRED STATE. WE BOUGHT THE VEHICLE EARLY IN 2004, AND THE EXTENDED WARRANTY WOULD HAVE EXPIRED IN 2009. 2004 OWNERS JUST NOW EXPERIENCING THE PROBLEM WILL HAVE TO PAY FOR REPAIRS FOR A PROBLEM THAT TOYOTA HAS ACKNOWLEDGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386791March 7, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE DOOR TO MY 2005 TOYOTA SIENNA STUCK OPEN WHILE ON VACATION 500 PLUS MILES FROM HOME. THE DOOR COULD NOT BE CLOSED DUE TO A COMMON FAILURE THAT MANY OTHER OWNERS HAVE EXPERIENCED. THE MOTOR BREAKS AND STICKS TO A CABLE THAT IS USED AS A GUIDE IN THE MECHANISM RENDERING THE DOOR INOPERABLE. I HAD TO CUT A CABLE TO CLOSE THE DOOR MANUALLY JUST SO THAT I COULD DRIVE THE CAR HOME WITH MY WIFE AND 3 SMALL CHILDREN. THE DOOR OPEN WARNING LIGHT AND BEEPER WOULD RANDOMLY SOUND WHILE DRIVING AS IF THE DOOR WAS TRYING TO OPEN ITSELF. I TRIED SHUTTING THE DOOR SEVERAL TIMES AND IT WOULD CLOSE AND LATCH. I HAD TO TURN OFF THE ELECTRONIC CONTROL AND MAKE SURE THE DOOR WAS LOCKED BUT IT WOULD STILL SOUND THE BEEP AND WARNING LIGHT. THE SAFETY ISSUE IS THAT YOU CANNOT FIX THE DOOR WITHOUT GOING TO A DEALER WHEN THE MOTOR FAILS AND I FEAR SOME PEOPLE MIGHT TRY TO DRIVE WITH THE DOOR OPEN. IF THERE WAS AN EMERGENCY THAT REQUIRED MY FAMILY TO EXIT THE VEHICLE (IE FLOOD FIRE OR ACCIDENT) THAT DOOR WOULDN'T HAVE WORKED. TOYOTA KNOWS OF THE PROBLEM AND THEY HAVE UPGRADED THE MECHANISM THAT IS SOLD IN THEIR PARTS DEPARTMENTS BUT THEY HAVE NOT DONE A PROPER RECALL. I DO NOT WANT SOMEONE TO GET HURT BEFORE THEY ACT. I SHOULDN'T HAVE TO WORRY ABOUT THE SAFETY OF MY FAMILY OR PAY THOUSANDS OF DOLLARS TO FIX SOMETHING THEY KNOW IS DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386596March 6, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2005 TOYOTA SIENNA REAR TWO AUTOMATIC SLIDING DOORS FAILED WITHIN 4 DAYS OF EACH OTHER. CHILDREN CANNOT GET IN AND OUT OF VEHICLE BY THEMSELVES NOW. TOYOTA WANTS $1800+ PER DOOR TO FIX! DOORS CAN BE MADE TO OPEN MANUALLY BUT CHILDREN CANNOT SHUT THEM BY THEMSELVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386422March 4, 2011
FUEL SYSTEM, OTHER
PURCHASED 2002 TOYOTA SIENNA NEW. PURCHASED HESS GAS IN FLORIDA, (ETHAN WITHIN 24 HOURS CHECK ENGINE LIGHT CAME ON. HAD CHECKED AND RESET AND EVENTUALLY CAME BACK ON GAIN. REC'D SOME ESTIMATES AN WAS TOLD IT WAS EITHER OXYGEN SENSOR OR CATALYTIC CONV. CATALYTIC BELOW THRESHOLD HOLD NEED TO BE REPLACED. REPLACED AND 3 MONTHS OUT OF WARRANTY ENGINE LIGHT ON AGAIN. CHECK DIAGNOSTIC AND AGAIN SAME CODE. HAD IT RESET, DID NO REPAIRS WITHIN 9 MONTHS LIGHT ON AGAIN. TOLD IT IS DEFINITELY THE CATALYTIC CONV. (LONGEST) ONE; SAME ONE RECENTLY REPLACED. CAN'T UNDERSTAND WHY THIS HAPPENING AGAIN. IS THERE A PROBLEM WITH THE OBD OR IS IT REALLY THE CATY. OR OXYGEN SENSOR.. DEALERSHIP WOULD NOT EVEN OFFER ANY TYPE OF DISCOUNT, THEY QUOTED ME THE SAME PRICE AND I ASKED, "HOW COULD IT BE THE SAME PART?" "COULD IT BE DONE AT HALF COST? WAS TOLD IT WAS ABOUT 1500 PARTS AND LABOR AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386482March 4, 2011
ELECTRICAL SYSTEM
2006 TOYOTA SIENNA LIMITED VAN (34,000 MILES) WITH AUTOMATIC REAR AND SLIDING DOORS. 1 MONTH AGO RIGHT REAR SLIDING DOOR STOPPED OPENING WHEN USING MANUAL DOOR LATCH. IF YOU MANUALLY UNLATCH DOOR, YOU MUST MANUALLY OPEN IT ABOUT ONE THIRD BEFORE MOTOR KICKS IN TO OPEN IT FULLY. WORKS OK USING OVERHEAD CONSOLE BUTTON AND WHEN USING FOB BUTTONS. TOOK VAN TO TOYOTA DEALER ON 2/28/11. THEY COULD NOT DUPLICATE PROBLEM. WENT TO PICK VAN UP ON 3/1/11. SLIDING DOOR AGAIN NOT WORKING. THEY KEPT VAN SEVERAL MORE HOURS FOR TROUBLESHOOTING. PROBLEM REMAINS. THEY SAID THERE IS NO FIX FOR THIS PROBLEM BUT THEY DID SEND IN A TECHNICAL REPORT TO TOYOTA. AFTER CHECKING OUT AND FINALLY GETTING READY TO LEAVE DEALER THE VAN WOULD NOT START. THE BATTERY HAD DIED. DEALER REPLACED BATTERY. AFTER THAT AND FOR 2 MORE DAYS, THE SLIDING DOOR WORKED OK. ON MORNING OF THIRD DAY, THE SLIDING DOOR PROBLEM RETURNED. STILL WILL NOT OPEN AUTOMATICALLY USING MANUAL DOOR LATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386513March 4, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2011 TOYOTA SIENNA LE POWER SLIDING DOORS HAVE JAMMED MULTIPLE TIMES. HAS HAPPENED 4-5 TIMES NOW WITH ONLY 285 MILES ON IT. THIS IS POTENTIALLY A VERY SERIOUS MALFUNCTION THAT COULD COST A LIFE. ALL PASSENGERS SHOULD BE ABLE TO EVACUATE IF NEEDED. CALLED TOYOTA BUT THEY SAY THEY HAVE NOT GOTTEN ANY COMPLAINTS? WILL TAKE IT IN AND SEE WHAT THEY SAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386281March 3, 2011
SEAT BELTS
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SEAT WAS OCCUPIED AND THE SEAT BELT WOULD NOT BECOME LOOSE AROUND THE PASSENGER UNTIL THE SEAT BELT WAS UNLATCHED. THE SEAT BELT HAD BECOME EXTREMELY TIGHT AROUND THE PASSENGER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE REAR PASSENGER SIDE SEAT BELT WAS REPLACED. AFTER HAVING THE SEAT BELT REPLACED, THE CONTACT NOTICED THAT THE FAILURE RECURRED WHENEVER THE SEAT WAS TILTED IN A RECLINED POSITION. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386355March 3, 2011
VEHICLE SPEED CONTROL
MY WIFE WAS PULLING INTO A DAYCARE PARKING SPACE WITH OUR TWO KIDS, GOING 3 MPH (ACCORDING TO BLACK BOX READINGS) WHEN THE VEHICLE SUDDENLY BEGAN ACCELERATING. THE VEHICLE JUMPED THE CURB, HIT A RETAINING WALL HARD ENOUGH TO THROW IT BACKWARDS AND GET STUCK IN A SNOWBANK (LUCKILY), WHERE THE VEHICLE FINALLY STOPPED. MY WIFE WAS FLOORING THE BRAKE THE WHOLE TIME, WITH NO EFFECT. WE CONTACTED TOYOTA, WHO SENT OUT AN INSPECTOR WHO INSPECTED THE BRAKES AND ACCELERATOR. WEEKS LATER WE RECEIVED A LETTER FROM TOYOTA'S LEGAL DEPARTMENT SAYING THE INSPECTOR FOUND NOTHING WRONG WITH THE BRAKES OR ACCELERATOR, AND SINCE THIS IS NOT A MANUFACTURER DEFECT, THERE IS NOTHING FURTHER THEY CAN DO. THE TOYOTA DEALERSHIP SAID THEY FOLLOW TOYOTA'S ORDERS, SO THEY CANNOT HELP EITHER. WE'RE GOING TO HAVE TO SELL THIS AS I DON'T FEEL SAFE DRIVING IT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10386171March 2, 2011
STEERING
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO STEER AND THE WHEEL WOULD NOT RETURN TO THE STANDARD POSITION WHEN MAKING A TURN. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE WEATHER WAS COLD AND USUALLY WHEN THE VEHICLE WAS OPERATED BEFORE GIVEN A CHANCE TO WARM UP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED THAT THE STABILIZER LINK WAS CORRODED. THE STEERING RACK AND PINION, STEERING GEAR AND LINKAGE OUTER TIE RODS WERE ALSO REPLACED. THE MECHANIC ALSO ADDED POWER STEERING FLUID BUT TO NO AVAIL. THE FAILURE PERSISTED AND THE CONTACT RETURNED TO THE MECHANIC FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE UNDER NHTSA ITEM NUMBER: 10020994 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386229March 2, 2011
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
DRIVING MY 2004 TOYOTA SIENNA 65MPH ON THE HIGHWAY ON DRY PAVEMENT THE VSC LIGHT WENT ON, A BUZZER SOUNDED, AND I WAS UNABLE TO STEER OR BRAKE THE VEHICLE. THE STEERING WHEEL STARTED MOVING RAPIDLY RIGHT AND LEFT CAUSING THE CAR TO FISHTAIL AND THE BRAKE PEDAL WENT GOING IN AND OUT ON ITS OWN. EVERYTHING WENT BACK TO NORMAL AFTER ABOUT 20 SECONDS OR SO, AND I PULLED OFF INTO THE BREAKDOWN LANE. I THEN PULLED OUT AGAIN SLOWLY TO GET MY CAR IN A SAFER AREA AND IT HAPPENED AGAIN. THIS TIME I WAS GOING MUCH SLOWER BUT IT WAS HORRIFYING NONE THE LESS. I THEN PULLED OFF THE ROAD AND HAD THE CAR TOWED TO THE TOYOTA DEALER. I FOUND THAT A TECHNICAL SERVICE BULLETIN HAD BEEN ISSUED ON MY CAR IN 2005 AND THAT THE STEERING ANGLE SENSOR WAS THE CULPRIT. THE BULLETIN SAYS THAT "SOME CUSTOMERS MAY EXPERIENCE AN INTERMITTENT VSC ACTIVATION." OWNERS OF THE 2004 SIENNA HAVE NOT BEEN NOTIFIED OF THIS PROBLEM, WHICH AFTER EXPERIENCING IS CLEARLY A SAFETY ISSUE, AND THERE SHOULD HAVE BEEN A RECALL RATHER THAN A TSB. THE TSB SEEMS CLEVERLY WORDED TO AVOID THE FACT THAT A DRIVER COULD LOOSE ALL CONTROL OF THE STEERING WHEEL AND BRAKES WHICH IS CLEARLY A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384703February 28, 2011
SEATS
THIRD ROW SEAT DOES NOT LATCH PROPERLY, DOESN'T STAY FIRMLY ATTACHED TO THE FLOOR. WE HAVE TAKEN THE VEHICLE TO A TOYOTA DEALER THREE TIMES AND THEY ARE UNABLE TO FIX THE PROBLEM. INDOOR NOISE IS PRETTY HIGH TOO, GRINDING , SEAT SHAKING TYPE OF SOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384743February 28, 2011
SEATS, ELECTRICAL SYSTEM
IN EARLY JANUARY 2011, THE HEATER FOR THE PASSENGER CAR SEAT IN MY TOYOTA SIENNA BURNED THROUGH THE LEATHER, THROUGH MY 12 YEAR OLD DAUGHTER'S DRESS AND SUPERFICIALLY BURNED HER LEG. I BELIEVE THE SEAT IS DEFECTIVE AS A FUSE OR OTHER SAFETY FEATURE SHOULD HAVE PREVENTED SUCH AN INJURY/EVENT. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10384780February 28, 2011
LATCHES/LOCKS/LINKAGES
TL- THE CONTACT OWNS 2002 TOYOTA SIENNA. THE CONTACT STATED THE REAR LIFT GATE ON THE VEHICLE WILL NOT OPEN BECAUSE THE LATCH IS BROKEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THERE IS A PLASTIC LINK TO THE LATCH THAT HAD BROKEN AND PREVENTS THE REAR LIFT GATE FROM OPENING FROM THE INSIDE AND OUTSIDE. THE FAILURE WAS 175,000 AND THE CURRENT MILEAGE WAS 183,000.RL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384815February 28, 2011
AIR BAGS
TL- THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT NOTICED THAT THE AIR BAG WARNING LIGHT SUDDENLY ILLUMINATED INTERMITTENTLY. THE DEALER OR MANUFACTURER HAD NOT BEEN NOTIFIED NOR WAS THE VEHICLE DIAGNOSED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 94,000. BW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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