Ram 3500 Complaints

2,367 consumer complaints on file.

#11525401June 5, 2023
SERVICE BRAKES
ABS Brake System Failure Loss of ABS Brake System FunctionCheck Electronic Brake System Display On Confirmed at Dealer (No Repair Parts Available ON Backorder) Service ABS System Display On ABS Warning Light On Traction Control Light On This has occurred for the second time with this truck. Replace Hydraulic Control Unit at 17732 miles under factory warranty 09/28/2020 Problem has reoccured at 49600 mileage 06/03/2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525237June 4, 2023
SERVICE BRAKES
ABS and traction control warning lights come on sporadically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525192June 3, 2023
SERVICE BRAKES
My ABS lights come on at 37000 miles, the code reads C0020-01 which is the hydraulic control unit . There are no parts to replace these units which means no ABS brakes . After looking in to this issue it seems to be a issue with the 2017 and 2018 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525063June 2, 2023
SERVICE BRAKES
ABS faulty. No solution from dealer to correct so chime continuously, lights on dash and ABS not functioning. Part on back order with no foreseeable stock date and new parts are not correcting problem anyway, according to dealer. Here are additional notes from web: 2018 Ram 2500 ABS/HCU problem. Code C0020-01. 10/2022 Class action law suit filed in Texas for 2017-2018 Ram 2500/3500. 12/2022 NHTSA open investigation into the 2017-2018 Ram 2500/3500 trucks. 4/28/2020 FCA issues “Diagnostics for this DTC are currently under review. When working on a vehicle with an active C0020-01 and testing leads to replacement of both the HCU and ABS Module, order and replace the HCU first. Do not order or replace the ECU. Follow Service Information to replace and bleed the HCU. Then perform a test drive. If the DTC C0020-01 did not reset- repair is complete. If the C0020-01 did return active, replace the ECU and return the parts to FCA.” However nobody at my dealer has heard of break issues on the 2018 Ram 2500. Common enough of a problem FCA sent out communication with the dealers on how to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524756June 1, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS Pump Motor Control electrical failure. Bad ABS pump and module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524937June 1, 2023
SERVICE BRAKES
"Service ABS"; ABS & Traction Control lights & chimes come on. This is random, sometimes for hours at a time and sometimes for days without. I've researched and have found this is very common with 2016-2018 Ram trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524684May 31, 2023
SERVICE BRAKES
Hydraulic Control Unit and ABS Module need to be replaced for the 2nd time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524498May 30, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 22E069000 (Fuel System, Diesel) however, the contact was not satisfied with the kit designed to do the recall repair. The contact stated that the remedy reduced the fuel capacity of the fuel tank in order to address the recall. The contact stated that the manufacturer did not offer a reasonable remedy for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524235May 28, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
When truck is in cruise control on with driver assist on, if I run off side of road and go over the ridges on the side that alert driver my ABS light comes on saying my driver assist and my cruise control can no longer be used and my ABS breaking system requires a mechanic. If I reset my system all goes back to normal till I go over rough road or ridges. I have less than 10,000 miles on truck. From what I hear from other Dodge owners this is a common occurrence. This has happened on three different occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523689May 24, 2023
SERVICE BRAKES
While operating my truck the ABS warning light will activate and and deactivate intermittently. Yes, my vehicle can by inspected upon request. While braking the ABS will not engage causing emergency braking to be much more difficult and dangerous. The ABS failure has been confirmed by my mechanic. My vehicle has not been inspected by the manufacturer, police or insurance reps. The problem was initially hidden by the dealership that sold me the truck. I don't know how they managed to do it, but the issue was not disclosed by them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523713May 24, 2023
VEHICLE SPEED CONTROL
The ABS and Traction lights intermittently come on and blink non stop. Also, a "Service Antilock Brake System" and a "Service Electronic Braking System " message scrolls through the dashboard screen with an audible alarm. The truck was inspected on September 2nd of 2020 and parts 05400701- Control unit, Brake anti-lock hydraulic and part 68143491AA- Control Antilock Braking System were replaced under the manufactures warranty at 20,457 miles by Arrigo Dodge Chrysler Jeep Ram ID 45724. On May 27th of 2022, once again the same parts failed and dealer ID 58821- Massey- Yardley Dodge Chrysler replaced the failed parts for a second time. The milage on the truck was 60,540 at the time of this repair. The paperwork from the dealer shows an ABS Control Unit Internal Failure. Less than a year later, on May 5, 2023 the parts failed once again (3rd time). I took the truck to dealer ID 58821- Massey- Yardley- Dodge Chrysler for inspection and repair service but I was informed that repairs were not available and that this issue was put on an engineering hold for further review since the parts continue to fail. There is no available timeline for repairs. This lack of response from the manufacturer and the flaw in design creates a safety hazard not only for my family and I but for other drivers around me since the truck breaking response is delayed at times.The truck does not break promptly and the cruise control is cancelled automatically. In addition, the trucks slows down when the message comes on in the dashboard. The problem has been addressed twice by two separate RAM dealers but the issue is not the dealer but manufacturer design. At this time (the third time) there is no solution available to address this ongoing and repetitive defect. The problem has not been resolved. I have attached a copy of all the paperwork and comments from the dealers in case they are needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523739May 24, 2023
POWER TRAIN
Brand new 2022 ram 3500 dually, 2300 miles 330 into towing trailer 18k trailer transmission blew. Loud clunk will only move in reverse. Left me and family stranded on side of busy freeway. No tow truck could handle truck and trailer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523392May 23, 2023
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2014 Ram 3500. The contact stated that while driving at approximately 50 MPH, the rear wheel studs failed. The wheels were stuck underneath the vehicle. The contact was able to pull over to the shoulder and noticed the wheel was bent. The vehicle was towed to the local dealer where it was diagnosed that the front and rear wheel studs needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was taken back to the local dealer where it was diagnosed that all thirty-two-wheel studs needed to be replaced. The vehicle was repaired but the failure persisted. While driving approximately 50 MPH, in the middle lane, the rear end of the vehicle swayed, and he noticed the tire behind the vehicle. The passenger’s side rear studs fractured, and the wheel detached and struck the median and crossed the highway. There were no reported injuries. The vehicle was towed to the dealer again but was not diagnosed or repaired. The manufacturer was contacted and informed him about the warranty, but no additional assistance was provided. The failure mileage was approximately 298,712.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523147May 22, 2023
SERVICE BRAKES
ABS braking keeps flashing and brakes are intermittent. The module was replaced by Ford dealer a while back. Truck only has 118k miles on it but continues to be a problems. I have not contacted dealer yet due to the time they take to do anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523164May 22, 2023
SERVICE BRAKES
Problem is ABS and traction control light randomly come up with warnings to service systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523338May 22, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Service ABS, traction control, ESP, ABS lights come on. Vehicle constantly beeps. RAM dealer says it needs a new HCU/ABS module (on national backorder) and/or ABS pump. Second time this has happened. Vehicle now at 77k miles and it happened all over again. If this is happening regularly then something must be defective with the parts they are putting on the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523066May 21, 2023
SERVICE BRAKES
Loss of brake performance NHTSA action no. PE22012. Intermittent random dash warning “service electronic braking system and ABS”. Loss of cruise control and 4x4 functionality when lit as well as trailer brake control. Started Nov 2022 and currently continues. Will go weeks without problems and then problem will restart. Many issues listed on Internet forums regarding same. This should be a recall before someone towing a large trailer (as these trucks were designed) loses brake functionality due to a known problem and causes severe injury and/or death. Vehicle currently has approx. 45,000 miles. Multiple forum responses on internet have had parts replaced multiple times in similar mileage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522996May 20, 2023
POWER TRAIN
K1 snap ring failure in the transmission. Lost gears 1-4. Truck was stuck in the middle of the road unable to move, blocking traffic and causing safety concerns. Vehicle is currently at the dealer awaiting replacement parts. There was no warning. The check engine light and service 4wd light came on as soon as the failure occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522940May 19, 2023
POWER TRAIN
Transmission failure at 2145miles while driving with check engine light truck inspected by ram dealer service and confirmed that it was the transmission that failed and they had multiple Vehicles with the same issue in the 2022 model
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522492May 17, 2023
ENGINE, POWER TRAIN
When coming to a complete stop and the brake fully pressed down, the truck will lunge forward and almost hit the car in front of me. Then the trucks idle will reduce and it will start to shake. Several people have reported this issue on this year vehicle. Many people have stated that it is due to a faulty solenoid Torque Converter Clutch (TCC). Please investigate as this could cause a serious accident if the truck lunges and hits a pedestrian in the crosswalk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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