Ram 3500 Complaints

2,367 consumer complaints on file.

#11527859June 20, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated that the ABS and traction control warning lights were intermittently illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS control module needed to be replaced. An unknown dealer was notified of the failure and confirmed that parts were not available for repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527985June 20, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527968June 20, 2023
SERVICE BRAKES
Brakes started grinding at 13,000 miles. Determined they were metal to metal, caliper, overheated, excessively, and rotor needed replaced. Problem happened again now, at 22,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527805June 19, 2023
SERVICE BRAKES
Failure of the ABS Control Module. Warnings displayed on Dash "Service Electronic Braking System" "Service Traction Control." and ABS/Traction Control warning lights light intermittently While Driving. This happened the First time around 35,000 miles on a cross country highway trip, and has come back again for the last two weeks. around 76,000mi. Slight Research Has shown me this is a very common problem on 2017-2018 RAM 2500,- 5500 trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527544June 17, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
On our 1st day of our 10 day vacation heading East on Hwy 26 to Crescent, OR. At Government Camp going up in elevation, our 2022 Dodge Ram Diesal 3500 4x4, stopped going. We were pulling a 32' 5th wheel at about 14,000 #. We pulled off the road and put it into park, let it sit then tried to put it into drive again and it would not go. The transmission rattled and made all kinds of noise. THERE WERE NO INDICATIONS ON THE DASH OF ANY ISSUES! We put it into park and called 911 to assist in a tow truck. We had to wait for about 1 1/2 hours for the truck. An officer came up behind the trailer as we were on a curve and blindspot. We were on the white line!!!!!!! The tow truck had to pull us (because of the 5th wheel) to the snow park parking lot. Tow truck driver had to line us up then we had to unhook the trailer so he could take it to a Dodge Dealer. We spent the night in the trailer until the next day when we had to hire another tow truck from where we lived to come pick us up and take us back home. This excursion set us up for 2 individual companies, ugh! the 1st one only went back to Boring, OR and the truck sat there until the next day to be taken to Grasham Dodge. Gresham did not have the manpower to assess the situation and or fix the problem so from Gresham Dodge had to take it to Dick Hannah in Vancouver, WA only to then be taken across the street to Dick Hannah Jeep in the overflow area. Not secured and we found the passenger window open when we went to get the rest of our stuff. Have a service team manager, Austin, from Dick Hannah CJDR to have contact with regarding our truck. I heard there is no recall on the transmissions yet but from going on to the forums and seeing all of the other Dodge Ram owners, there should be. All of this should be completely covered by Dodge even the towing as if this had not occurred, we wouldn't be in debt of $4,566.53. We lost our first vacation and probably for the rest of the summer as we had numerous ones set up. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527437June 16, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On my 2018 RAM 3500 beginning on Memorial Day 2023, the instrument cluster began flashing with a loud door type chime. The cluster began cycling through messages including Service Electronic Braking System, ABS Failure, and illuminating alarms. Upon testing with a code reader I was presented with the following codes: C0020-01 ABS Pump Motor Control - General Electrical Failure and U0402-00 Implausible Data Received from TCM. Upon internet investigation, I discovered this is not an uncommon problem with several hundred reports available on ramforumz.com and other sites. According to several complainants, the repair for this will cost in excess of $2000 with one complainant stating this has had to be repaired twice as the replacement components are also faulty. This needs to be investigated and frankly needs to be a national recall on these vehicles, it is a lot more dangerous than a tailgate lock issue. I am concerned with the cost, but more concerned that replacing the noted components may not solve the issue in the long term resulting in additional costly repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527102June 14, 2023
SERVICE BRAKES
I purchased this vehicle new off the lot with only 11 miles. At approximately 10,000 miles the ABS system started to malfunction intermittently. System checks via OBDII scan tool indicated a hydraulic control unit failure. This part is impossible to obtain as all dealerships contacted in a 100 mi radius report a backorder with prices for repair inflated due to demand. Limited research has yielded mass complaints about this problem but no action on the part of RAM. This is my only vehicle and just like many others I cannot just park it or sell a defective vehicle without a substantial financial loss that I cannot afford. The HCU failure has caused my brakes to lock up when braking for an emergency stop. Without intervention from the NHTSA and other government agencies, I fear there will be several unnecessary injuries or deaths due to this known and documented common failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526823June 13, 2023
SERVICE BRAKES
Driving on gravel road and each bump will cause the ABS service light to come on and disable my ABS and ASC to stop working. also on hwy with small bump ABS service light comes on disabling my ABS, ASC, and cruise control. Dealer says part is on back order for the next 9 Months so i must drive my truck without theses Safety systems until the part comes in. Dealer says it is the ABS pump and that it is a know issue and that is why i must wait for 9 months because so many trucks are failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526636June 12, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
The contact owns a 2018 Ram 3500. The contact stated that on several occasions while driving at high speeds, the vehicle drove over a bump in the roadway and the ABS warning light, electronic stability control warning light, and the check engine warning light intermittently illuminated but remained illuminated. The contact stated that prior to driving over the bump, the cruise control operated as designed; however, after driving over the bump, the cruise control failed to operate as needed. The vehicle was taken to Auto Zone for diagnostic testing. The contact stated that several unknown codes were retrieved. The vehicle was not repaired. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526585June 12, 2023
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated while driving approximately 42 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the snap ring had detached. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 10,562.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526441June 11, 2023
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, SERVICE BRAKES
The ABS and Electronic breaking lights keep go on and off each time it does it it turns off the cruise control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526404June 10, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
In July 2022 our 2018 RAM 3500 Diesel 4 by 4 truck started having an intermittent alert. Service electronic brake system, ABS, traction control. Cruise control is disabled during this alert. May 2023 the vehicle was taken to local dealer for a diagnostic. They revealed no codes were revealed answer was to replace the ITBM at a cost of 921.00. And the diagnostic charge was 233.00. I tried to contact the dealer for further questions with no cooperation. I started investigating and purchased a code reader at my own cost. The code that showed was C0020-01 ABS Pump Motor Control-Electrical Failure. Much different than the ITBM I was told. Fiat Chrysler Automobiles put out a Case Number: S2005000004 Release Date 04/28/2020 Symptom/Vehicle Issue: C0020-01-ABS PUMP MOTOR CONTROL- GENERAL ELECTRICAL FAILURE Discussion: Basically says to replace HCU first and then ECU if code still active. So, the dealer is aware of the issue and outright lied to me. There is also an active Class Action Lawsuit for this very issue In California Plantiff James Neu. The fact that my vehicle is not in a safe working condition with this faulty part. The fact that the Dealer is lying about which part is defective and would have installed a different part than what they said the problem is. It is very disturbing that an automotive company is treating the safety of their customers so carelessly. The Fact that this is a common and widespread issue and nothing is being done to rectify, appalling. Thousands of vehicles on the road, no parts available. Action needs to be taken. Lives will be lost, severe injury, it can happen to innocent people. Please do something
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526305June 9, 2023
POWER TRAIN
Truck fails to properly accelerate when pulling out into traffic. There is a massive delay from pedal push to the truck moving. It is such a common issue there are devices that go between the pedal and computer to solve it. It voids the warranty though. I have almost been hit 4 times due the acceleration hesitation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525989June 8, 2023
SERVICE BRAKES
2018 Dodge 3500 ABS light came on and disabled cruise control functions. Took to dealer and another 3rd party, both said replacement of ABS module was only solution to fix. Fairly expensive fix. It first happened around 60,000 miles sometime in 2021 and now at 80,000 miles it no longer functions. No recall appears to exist but it is a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526000June 8, 2023
STEERING, SUSPENSION
I have concerns about the ball joints on my Ram 3500 they have been replaced 4 times under warranty. Each time the truck becomes hard to keep under control and wonders back and forth while driving. This is a known issue with Ram
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526098June 8, 2023
SERVICE BRAKES
Intermittent warning lights for ABS and traction control. Message to "Service Electeonic Brake System". Data scan indicated ABS pump failure. Research shows this is a known issue. Dealer can't get parts to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525820June 7, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated the anti-lock braking system (ABS) and traction control warning lights were illuminated intermittently. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525539June 6, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, STEERING
Steering components broke when turning the truck around, this happened 30 miles up a Forest service rd. while out sightseeing. Had to be towed a long way ($1200) for the towing. and the steering repair for $1150.00, if this would have happened at speed when we were towing our camper it would have been terrible. This truck has no off-road usage other than for snow. Head light low beam on the drivers side stopped working, traced the wire back to the TIPM and there is no power coming out for this wire. Reading up on this issue it seems to be a very standard problem in 2006 and above trucks. This should be a recall item as it can cause serious problems when driving at night or in bad weather. I have seen that the Tipm has been recalled on only certain models, this makes no sense to me. There were no warnings on either of these failures. The TIPM headlight problem is in the Dodge shop now trying to be resolved, the steering was repaired at another shop as we were out of town.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525693June 6, 2023
SERVICE BRAKES
The ABS pump set a code c0020-01 general electric failure. Upon Inspection by a Mopar technician it was found that the pump needs to replaced. Was advised not to drive the vehicle for it was not safe because of the pump failure the abs feature of the brake system might fail. There is only 15000 miles on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525741June 6, 2023
ENGINE, POWER TRAIN
The grid heater in my engine overheated causing a bolt to lose integrity and snap off being sucked into the # 6 cylinder causing catastrophic damage to the motor while I was towing a trailer up hill. Losing all power on a hill with a trailer seems like a pretty dangerous situation to me. It’s a known issue dating back too 2014 and still hasn’t been fixed my 2017 suffered from the issue and now I’m 2021-2023 models there catching fire and being recalled but my 2017 is not. There’s only 48,000 miles on my truck it’s not old at all and should be in the same recall as the newer models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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