Ram 3500 Complaints

2,367 consumer complaints on file.

#11531134July 9, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Abs/hcu faulty, brake warning light, message, and alarm will sound on and off while driving. I have tried to buy the parts and they are not available through dodge with no estimated availability. This has been going on for a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531042July 8, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
While driving Down a paved roadway on 6/30/23 @ 5pm doing approximately 20 miles per hour the vehicle died and the dash lite up with every single message possible such as 4WD inactive, oil change due, fuel filter service required and etc. Attempted to restart the vehicle for about 25 minutes when another citizen noticed we were having issues with the vehicle so they stopped to assist us. The citizen towed my vehicle to location we were staying at for the weekend and upon arrival to the location I disconnected both battery terminals to allow the computer modules to drain/reset. After allowing the batteries to be disconnected for several hours I hooked them back up and tried starting the vehicle and was unsuccessful getting it to restart. I disconnected the batteries again for the night and returned the next morning to hook them up. after hooking the batteries back up, I was able to get the vehicle started and moved it around at the place we were staying at and allowed it remain running for about 20 minutes before I shut it off. Went and did other projects and about 5 hours later returned to the pickup to see to see if it would start since we were heading back the next morning and it started so I figured it would get us home on Sunday July 2nd. On July 2nd @ 11:30am started the pickup to leave and everything seemed normal. We drove about 5miles from the location we were staying at and were approaching an intersecting highway OR58. I proceeded out onto OR58 westbound and as we got about 1 mile down the road when the pickup died and every message was being displayed again. As we sat way off the shoulder of OR58 incident response pulled up behind us to make sure everything was ok. I told the incident responder that we were good and I was working on contacting RAM for a tow. About 15 minutes had passed and IR person walked away then the pickup started. I was able to drive the pickup about 2 more miles down the road when it died again and had to be towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531055July 8, 2023
SERVICE BRAKES
ABS System Failure HCU/ABS Module need to be replaced. This does not only occur on 2017-2018 RAM trucks. Please expand the investigation to include at least 2020 as well. Parts have been discontinued and new ones are not available yet. RAM knows there is a problem. They need to recall this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530723July 6, 2023
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
The contact owns a 2017 Ram 3500. The contact stated that after engaging the parking brake, the ABS warning light illuminated and had since illuminated intermittently. The vehicle was taken to the dealer, who diagnosed a failure with the ABS module. The contact stated that the ABS module had previously been replaced by an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530766July 6, 2023
SERVICE BRAKES
The ABS pump and module has failed for the 4th time. It had been repaired at the following intervals: 12 Sep 2019 - 5,374 miles; 11 Mar 2021 - 13,136 miles; 19 Aug 2022 - 20,607 miles and now 6 July 2023 at 28,944 miles, the longest it's ever made it. What's going on? It is, change the oil and replace the modules while you're at it? I never had any brake issues on any vehicle I've owned until this one. What's being done to fix this? It is unsafe, as when this failure occurs, besides having no ABS and no cruise control, I lose the trailer brakes. Having a heavy load and losing the trailer brakes should be a concern for everyone on the road. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530782July 6, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Put vehicle in 4wd, to cross very loose gravel section of road, returned it to 2wd, drove approximately 10 additional miles, screen display "4wd system temporarily unavailable". Placed vehicle in park and screen display "vehicle not in park" shifted back into drive, loud clunk noise , drove two more miles,check engine light came on, pulled over, placed in park, screen display said "vehicle not in park". Placed vehicle in drive, vehicle no longer engaged in drive, only reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530458July 5, 2023
UNKNOWN OR OTHER
Main Frame is cracking between the cab and bed of the truck. I took it to my local Ram Dealer in Chico Ca. Chuck Pattersons Ram they inspected it and told me not to drive it because it is unsafe to drive. The service manger said the frame did not crack from anything I did. It looked to him like it was a factory defect. They are welding across the top of the frame when mounting a bracket which is weaking the frame. This is where my crack developed from.They told me to contact Ram customer care arbitration as they should be able to authorize a replacement of the faulty frame. Without any explanation Ram arbitration denied the claim. I asked them to send me something in writing saying why they denied the claim and the person on the phone hung up on me. This is why I am contacting you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530238July 3, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle is presently throw an error for ABS HCU failures. There is not presently a recall but it is effecting all 2017-2018 RAM 2500-3500s. My has occurred and dealer confirmed but parts are not available for fixing. Vehicle is not safe to perform daily functions it was purchased for such as towing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529858June 30, 2023
POWER TRAIN
K1 snap ring failure as described in TSB 21-002-23. Vehicle was towed to dealer and diagnosis confirmed. No issues prior to sudden transmission failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529554June 29, 2023
FUEL/PROPULSION SYSTEM
My check engine light went on, along with the DEF warning, early June 13th,2023. The DEF warning stated I had 150 miles to get the Track to a Dealer. After Dealer evaluation, I was told the truck had DEF contamination, from ,Diesel Fuel. I asked how this could happen? I was not given an explanation. To me this is a DEF Pump failure. The DEF Pump did not have enough PSI to inject DEF into the Diesel Fuel, so the Diesel Fuel back flowed into the DEF system. Additional facts, my Truck warranty expired 5/15/2023. My truck has less than 36,000 miles. I had the High Pressure Fuel pump, Recalled fixed in May 2023. I was told this repair did not lead to this issue. The Repair bill is over $3700 for this repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529677June 29, 2023
POWER TRAIN
Transmission failure, would not go into gear, heard loud banging under the truck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529509June 29, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact received notifications of the NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated the Urgent Important recall and the Contact the Dealer Immediately message was displayed on the instrument panel on June 29, 2023. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 15,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529284June 28, 2023
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated that while hauling a 14,000 lbs. load at approximately 70 MPH, there was a loud explosion underneath the vehicle. The vehicle suddenly came to a halt as if the transmission had failed. The vehicle was hesitating while shifting gear, especially while switching lanes. The contact was able to coast to the side of the roadway and had the vehicle towed to the dealer. The dealer informed the contact that the K1 clutch pack had failed. The contact related the failure to NHTSA ID Number: 21-002-23 (Power Train, Exterior Lighting) however, the dealer had not checked the K2 portion of the repair which implied that the vehicle may not have had a complete repair. The manufacturer was made aware of the failure. The approximate failure mileage was 20,667.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529057June 27, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
While driving my new Ram truck towing our camper on I 95 around the DC area, I heard and felt a pop noise and our transmission failed. My truck only has 3000 miles on it. I’m discovering that Ram is aware of this issue and won’t make it a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528647June 24, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
I recently purchased this 2018 Ram Dually for work on our farm. After 1 trip all the ABS/traction control/4wd and cruise control wont work. It seems that this a safety issue that ram will not address. I would like to file a complaint that if I had known about these issues, I would not have purchased this truck. It is unsafe driving and with no ABS and cruise control or traction control. I depend on the 4wd in our farming business and not having this has caused me lost income because I simply could not get the job done and had to give the job away to others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528664June 24, 2023
SERVICE BRAKES
I had a new Hydraulic Control Unit (HCU) replaced with the new style that Ram expedited for me. This new unit gave me the ABS / TC Lights on my dash. Took it back to "2" different garages, they both confirmed that the pump was not being activated. Which means the 2nd HCU was a bad part! Ram / Fiat is fully aware of this problem! This needs to turn into a Class Action lawsuit! They are still putting out new RAM Truck for dealers, and they are not supporting their older Trucks! Very frustrating!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528487June 23, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My high pressure fuel pump went out while I was towing the 43 ft enclosed trailer causing the engine to shut down. I was able to get it home and onto a car hauling trailer took it to a dealership and confirmed the high pressure fuel pump was the culprit they informed me that they would not perform the safety recall because of a modification to the vehicle which has no bearing on the safety issues at hand I contacted FCA they encouraged me to take it to a different dealership which I did. I had to pay a tow truck to haul it to another dealership in which they told me they would do the recall however when they put my VIN number in their system my pickup had been blacklisted by the parent company Chrysler saying do not work on this vehicle for safety recalls. I at this point got quotes to have it done and it was extremely expensive to friend advised me to look into the law so I contacted a lawyer and they told me to file a complaint with NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528561June 23, 2023
SERVICE BRAKES
ABS light is on and while driving a message appears on dash which indicates "service electronic brake system." It comes on and stays a few seconds and goes off and then comes back on. Mechanic has diagnosed and found code C0020-01 which indicates ABS pump motor control general electrical failure. This truck only has 16,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528483June 23, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, SERVICE BRAKES
Without warning the transmission failed. Along with loss of power, when the tranny failed, the ability to use the exhaust brake also fails. The ability to manually downshift fails. I was on steep winding roads in North Idaho (Elk River) when this occurred with three passengers aboard. Once I was able to stop, I was on a steep uphill grade with no forward gears or shoulder to pull over on. I had to coast in neutral back down the mountain to an appropriate site to get off the road. All of this with no forward or reverse gears. The vehicle was towed to a dealership where it was determined to have the K-1 snap ring failure in the Aisin transmission. This problem is common enough that parts to repair the transmission are on back order with no definitive eta available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528093June 21, 2023
POWER TRAIN
This is a new vehicle with 747 miles on the odometer. A critical transmission failure occured while towing in traffic. We lost all ability to move forward. A Ram dealer has the truck now and is reporting it is the Aisin transmission that failed. An internal snap ring is the issue. They also told us this problem is happening to hundreds of customers across the country
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 3500