Ram 3500 Complaints

2,367 consumer complaints on file.

#11533301July 19, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS System flashes on and off that it needs to be serviced, also cruis control doesn’t work. Took it to dealer to get it diagnosed. Dealer says the HCU needs to be replaced and the ABS pump needs to be replaced and also that cause the brakes and rotors to wear out and they need to be replaced too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533206July 19, 2023
UNKNOWN OR OTHER
Trailer TPMS does not work. This is a widespread issue on Internet forums with the 2022 RAM specifically and RAM refuses to address the issue. The trailer TPMS will lose configuration without warning and stop monitoring tire pressure. The only workaround I’ve found is to repeatedly switch the trailer configuration within the infotainment until it happens to work properly. Sometimes it works immediately, sometimes it’ll take a couple minutes of switching settings. TPMS that cannot be relied on is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533176July 19, 2023
FUEL/PROPULSION SYSTEM
Transmission K1 snap ring failure. Left me stranded on busy road unable to move truck.Dealer has diagnost it. No warnings, just failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532925July 18, 2023
WHEELS, STEERING
I was driving on the interstate highway. While driving at 60 mph towing a fifth wheel RV the front end shuddered for several seconds. Then the drivers side front wheel assembly broke off at the wheel studs. I was able to safely get to the breakdown lane. The drivers side front wheel assembly struck another vehicle traveling the oncoming lane. I was told that the vehicle that was struck was totaled. The police on scene documented the incident. The insurance representative has been notified and approved the repair. The collision repair facility documented. I also have pictures indicating broken front wheel studs.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11532936July 18, 2023
SERVICE BRAKES
ABS/Electrical Break Control fault code C002001, a known issue with the 2018 Ram 3500, occurred at 26,000 miles rendering cruise control, traction control, and trailer brake controller inoperable. Repair parts are unavailable currently and is not covered under warranty due to age of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533101July 18, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I took the vehicle to the dealer for recall Manufacturer Recall Number13A NHTSA Recall Number23V-060 The dealer told me that they can only order one per week. I will have to wait over a year for the part to come in. This is a fire hazard and I have been advised to not park the vehicle in the garage or near other vehicles. Waiting over a year for a fire hazard repair is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532878July 17, 2023
ELECTRICAL SYSTEM
2018 RAM Display screen delaminates and behaves erratically. Car phones 911 and the call cannot be stopped. Switches driver controls erratically. All electronic systems are erratic because the screen thinks it is being touched when it is not. This failure is present on this 2018 RAM 3500 and Ive seen the same failure on multiple Ram 1500/2500/3500 vehicles from 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532632July 17, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Ram 3500 Larime Crew Cab Deisel with 47,800 miles. We were driving home from our seasonal campsite, (about a 2 hour trip on highway) and it began to rain (about 15 minutes into the trip) it continued to rain very hard at times the whole trip home. Around 30 minutes into our trip the ABS warning light, Check Engine light, & Traction Control light came on. I pulled to the shoulder of the road and waited for a lull in the rain. I then opened the hood and inspected to see if something was shorting out electrically. I couldn't see or smell anything, so we decided to continue on our way. We exited the highway and took non-highway route home. I did not notice any issues while braking or driving that concerned me enough to have it towed. I pulled the truck into the garage (under our house) and unloaded our belongings from the weekend. I went down to the garage about 2 hours later (the key fob was upstairs) when I walked behind the truck, the cargo light and interior lights came on. This didn't make sense to me because the key fob was not anywhere near the truck. It was still raining so I decided to disconnect the batteries (2 batteries on the Cummins) rather than put the truck outside in the rain. Didn't want to take the chance of burning my house down. This was the first time this has happened (7-16-2023) I research to see if anyone else had similar issues and found a considerable number of owners with this similar complaint. The vehicle has not been taken to the dealer as of this writing. Having to pull to the side of the highway during heavy rain, put my family and others at risk. Given the number of complaints that I was able to read, I would say these issues should warrant a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532645July 17, 2023
SERVICE BRAKES
ABS and traction control become inoperable. Intermittent warning on dashboard with alarm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532678July 17, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM
The contact owns a 2018 Ram 3500. The contact stated while driving 65 MPH with the Forward Collision Avoidance: Adaptive Cruise Control activated, the traction control and ABS warning lights illuminated intermittently. Additionally, the cruise control then deactivated independently. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532857July 17, 2023
UNKNOWN OR OTHER
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532748July 17, 2023
POWER TRAIN
Aisin transmission failed at 9800 miles. Faulty K1 snap ring failed and disabled gears 1-4. This resulted in truck freewheeling down hill on forest service road. No indication or warning of any problem prior to truck producing loud bang and losing forward control. This has been a known defect since late 2022 and Stellanis has not reached out to current owners with any warning or resolutions. Truck /transmission is at Ram dealer with verified K1ring failure. Awaiting parts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532260July 14, 2023
PARKING BRAKE, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
The contact owns a 2019 Ram 3500. The contact stated that while attempting to park the vehicle, the electronic parking brake was engaged, and the vehicle inadvertently shut off and failed to restart. The dealer was contacted and confirmed that the failure was a known failure. The dealer advised the contact to disengage the electronic parking brake to restart the vehicle. The contact stated that he followed the instruction of the dealer, and the vehicle restarted; however, the check engine warning light and other unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that a secondary lever chafed the electrical wiring underneath the dashboard and caused the vehicle to shut off when the electronic parking brake was engaged. The dealer informed the contact that the dashboard needed to be disassembled to secure the electrical wiring. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed; however, no additional assistance was provided. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532211July 14, 2023
POWER TRAIN
The transmission failed. I was towing our bumper pull trailer on a narrow country, curvy road on the way to a National Park Campground and the truck failed. We are very lucky this didn't result in an accident. There was a loud clunk from underneath the truck, then a myriad of warning lights and the truck would not go forward. The truck had just slightly over 12,000 miles. The dealership has determined the transmission did fail and has ordered a transmission clutch kit. There were no warning signs prior this incident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532112July 13, 2023
SERVICE BRAKES
ABS and traction control warning lights were illuminated. The OBD reader says ABS pump motor control failure General electrical failure Code: C0020-01. The vehicle has not been repaired. . The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532073July 13, 2023
LATCHES/LOCKS/LINKAGES:TAILGATE:LOCK
The contact owns a 2023 Ram 3500. The contact stated while driving 25 MPH, the tailgate opened independently. There was no warning light illuminated. The contact arrived at the residence and became aware that the tailgate was open. The dealer was contacted and stated that none of the vehicle with similar year, make, or model was equipped with a tailgate ajar indicator light. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the failure was a known failure; however, no assistance was provided. The failure mileage was 850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531877July 12, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
Truck has only 65, 000 miles on it, I’m the second buyer, has never haul anything or hitch a trailer, I’m having this electrical brake system failure ABS, this vehicle is to expensive and new to have early issues on it. ABS Motor Control- General Electric failure. I seem other similar problems reported with same year and same problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531859July 12, 2023
FUEL SYSTEM, GASOLINE, EQUIPMENT
The contact owns a 2023 Ram 3500. The contact stated that while inspecting the vehicle, the generator was turned on and the contact became aware of gasoline leaking. The contact related the failure to NHTSA Campaign Number: 23E030000 (Fuel System, Gasoline, Equipment). The vehicle was taken to the dealer, who informed the contact that the part to do the repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531571July 11, 2023
SERVICE BRAKES
Repeated failure of the ABS system. Warning lights multiple times per drive. Dealer states replace HCU. Parts unavailable for over 8 months now. Dealer states known problem. Cost estimate over $1100, not covered even though known problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531717July 11, 2023
POWER TRAIN
The transmission failed AT SPEED, with only 2,000 miles on the vehicle since purchased NEW, while TOWING >10,000 lbs 40 ft travel trailer. These trucks are built to tow, you don’t own 1-ton trucks without the intent to tow a good bit of weight. As per the research gathered by owner community of Ram HD owners, this issue is widespread on 2022-2023 Ram HD trucks with High Output motor paired with Aisin transmission. Problem is known by Ram, no warning to owners, hundreds of transmissions on failing during use. Vehicle is available for inspection if needed. Complete transmission failure in traffic while towing GCVW ~18,000 posed high risk of accident between our vehicle and surrounding traffic. Fortunately we were in right hand lane and able to move to shoulder fairly quickly. Problem reproduced hundreds of times in the field, and widely known (reference https://www.tsbsearch.com/RAM/21-002-23). This however does not warn of the extreme nature of these failures that are in almost every case when under use.. transmission are blowing up under heavy tows. No warning lamps prior to failure, vehicle becomes completely inoperable once it fails. No data available to “know if affected” beyond manufacturing date. Entire Ram 3500 “High Output” community on high alert to their “next failure”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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