Ram 3500 Complaints

2,367 consumer complaints on file.

#11538556August 15, 2023
POWER TRAIN
transmisson failure while towing 10k. forward drive went out reverse was fine forward drive would not engage. 2022 ram 3500 aisin trans mileage 11278
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538418August 14, 2023
ENGINE
The contact owns a 2016 Ram 3500. The contact stated while driving approximately 35 MPH, the engine started making an abnormal clicking sound. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that a grid heater bolt had failed and fallen into the #5 cylinder, causing severe damage to the piston and cylinder head. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538488August 14, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The traction control and ABS warning lights come on and go off intermittently without cause. When the lights are on, anti lock braking and cruise control are non functional. The ABS portion of this issue is an extreme safety hazard. This is a known common issue of this year vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538519August 14, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Truck spun out with my baby in the back seat due to not have abs or traction control due to a abs and hcu failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538095August 12, 2023
SERVICE BRAKES
Truck has only 11,500 miles Flashing service anti locking brake system —& ABS and anti skid lights also flashing Took to Ram -ABS module needs to be replaced around $1200 to fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538106August 12, 2023
SERVICE BRAKES
C/S ABS Light on. General Electrical Failure of ABS Module, Hydraulic Control Module resulting in unsafe braking. Un useable traction and cruise control. This has been confirmed by Dealer with no replacement parts. An unsafe braking system experienced in wet conditions with sliding and skidding accrued. Indicator lights accrued intermittently at apr06252023ox 34000 miles. Now on constantly at 60000 mile beginning at 55980 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537963August 11, 2023
POWER TRAIN
Transmission lost forward gears on highway and came to a stop in highway. Had reverse and was able to back down highway to get off road. Warnings popped up as soon as it happened but not before. Dealer confirmed they have a problem with this year model with transmission. Only had 1690 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537383August 9, 2023
TIRES:TREAD/BELT
Bought truck brand new in 2019. Around 16-17,000 miles, I had to replace both front tires, the steel belt had shifted inside the tire causing a bulge and making the vehicle vibrate severly while transporting 3 horses (Approximate trailer w/ horse weight = 14000lbs). I brought back to the dealership, replaced with the same brand as I was unaware of these issues. I now have 36,000 total miles on my truck and about 19,000 miles on this new set and the issue just occurred again. There is something wrong with this brad of tire that these belts continue to shift inside the tire and will eventually cause larger issues. When the event occurs, everything inside the vehicle begins to vibrate and no question impacts the suspension components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537551August 9, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES
1. HCU and ABS. Yes available for inspection. 2. Faulty braking, faulty fuse control, faulty anti skid, electronics began random operations such as radio, gauges flashing and wipers working. 3.Yes. Dealer said bad HCU and ABS. Currently with dealer due to no part availability. 4. No. Dealership inspected. 5. Yes, in June 2022 the service 4wd light came on periodically when driving but when we got it into service it was working fine. July 2023 the lights began flashing, wipers going, warning lights flashing then no lights and the truck died. Had to have it towed to dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537550August 9, 2023
ELECTRICAL SYSTEM, ENGINE
I have tried to get recall fixed they tell me dealershot is only allowed to receive 1part every week they tell me i cant drive my vehicle due to the fire hazard but will not provide me a vehicle i am going on driving vaction with my 2 young children how am i supposed to survive without a vehicle. They have parts asked them to expedite part they told me know. I make all my payments on ths vehicle uncertain why they cant provide me parts or a loaner vehicle thanks rich weber
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537494August 9, 2023
POWER TRAIN
The transmission failed while pulling my 5th wheel RV trailer. It is currently at a Ram dealership waiting to be repaired. It failed going up a hill on a two lane road without a shoulder forcing me to stop in my lane 3/4 the way up a country road. I was forced to put my parking brake on and emergency flashers until the sheriff’s car arrived 10 minutes later. This put my families safety and others as the traffic went around me and others cresting the blind hill in front of me. The dealer has confirmed that it is a failed transmission and it is an ongoing issue for these trucks. I’m assuming that the manufacturer has inspected these ongoing issues with this transmission. A warning light did come on at the moment the transmission failed. Other then that no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537178August 8, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, POWER TRAIN
I have a 2018 Dodge 3500 with 9800 miles on it.. The ABS light has come on reflecting a braking and control problem. This also shuts down the safety system within the brakes, shuts down the 4 wheel drive and cruise controls also. It is my understanding from the dealership, there is a problem with the parts within this system, and they can not get any parts released to them for repair. They also don't want to use the same parts, knowing they will only fail again. Which would fall back on them, as a repair faciality. Why hasn't the NHTSA ordered a recall on these vehicles. There are Law Suites also addressing the ABS failure and many complain on this safety failure. I see there is a recall regarding tailgates issue on some of the dodge products. Clearly the braking systems must a higher priority. We should not be required to pay for these repairs. I paid $ 70,000.00 plus for my truck!!! Now they cost in the mid $ 80 K I want feed back from the NHTSA regarding there actions, on the Dodge ABS failure. You ask a question below regarding "WAS THERE A CRASH" in this case it was a near crash. Yes I alive, due to my agility to control the vehicle only. I'm 65 and drive vehicles prior to ABS, so this played into my abilities to control the vehicle. It is now a Federal Law that all vehicles be equipped with a ABS system.. ONE THAT WORKS CORRECTLY. My truck is due a annual safety inspection by the end of this month. Its unsafe to operate my truck, and it must remained park in the garage intil someone stops draging there feet and issue the recall. Yes I am very upset, as with many others
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537193August 8, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while driving 65 MPH, a vehicle abruptly merged in front of him causing him to crash into the rear of that vehicle. The ABS warning light was illuminated. The contact pulled over to the side of the roadway and became aware that the brake pedal was difficult to depress. The vehicle was not taken to a dealer to be diagnosed or repaired; however, the dealer was contacted by phone. The manufacturer was made aware of the failure and informed the contact that there was a freeze on the repair due to parts not being available. The failure mileage was 9,800.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11537219August 8, 2023
SERVICE BRAKES
I am the second owner of this vehicle. Shortly after purchase (mileage 26,401) the Hydraulic Control Unit (Control for Anti-lock braking system) failed. Dodge dealer installed OEM replacement in March 2022. The same component (Hydraulic Control Unit (HCU)) failed again July 2023. Dodge dealer scheduled service/replacement for August 3, 2023. Upon delivery of vehicle for service I am told Chrysler has blocked dealers from ordering any HCU nor are they to use any current inventory on hand. Chrysler has initiated an "engineering investigation" into these parts and is seeking another manufacturer to supply going forward. Chrysler estimates a part may become available by February 2024. Vehicle is used for towing and has no anti-lock braking system in the mean time. I believe this could pose a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537270August 8, 2023
SERVICE BRAKES
ABS and hydraulic module going bad. While driving down the road truck with say service ABS System and hydraulic brakes. Took truck to repair shop to have wheel speed sensors checked by a scanning machine and informed me that the ABS and hydraulic module is going bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537309August 8, 2023
POWER TRAIN
On 7/22/23 we were driving out to a trail head in the Grand Staircase-Escalante on a dirt/gravel road over a washboard at the time of failure. We were about 2-3 miles in on a 14 mile journey. It was 111 degrees and we were possibly going to have no cell service soon. Suddenly the 4WD system Temporary unavailable appears on the screen. Then I was able to push the 2wd button and it made a very load clunking sound. I was able to turn the truck around and barely got the truck up to 45 mph back to where we were staying. When we came to a stop the truck would rev and barley move. The check engine light came on with P0732-00 and P0731-00. It had failure to the transmission to the K1 Clutch Snap Ring (Ram has known about this and issued a service bulletin on 1/11/23 to all their dealers) I feel our safety was put at risk due to the temperature, possible no cell phone service and Ram has known about the problem but hasn't warned their customers. The truck was finally towed on 7/24/23 around 3 pm from Page, AZ to Flagstaff, AZ to Planet Chrysler Dodge Jeep Ram. They confirmed on 7/27/23 that the K1 Clutch Snap Ring had failed in the transmission. The truck was inspected by Ram. Ram roadside, Ram customer service, Planet Chrysler Dodge Jeep Ram, AAA and Geico were all notified. No warning lamps or messages appeared until failure. Ram has known about this problem with the 2022 - 2023 Ram 3500 4500 5500 with the Aisin transmission. I purchased this truck so we wouldn't have problems on our vacation. We were left stranded in Page, AZ with our 5th wheel trailer. No help from Ram to get my family and our trailer back to Reno, NV. The dealership and Ram never even responded to any of my calls until Wednesday 7/26/23. We had to rent a truck in Salt Lake City, UT after driving 800 miles round trip. We need to still get our truck back and the rental from Enterprise Truck, they will not allow us to have a one-way rental. As of now we have no update of when the truck will be ready
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536888August 7, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Collision avoidance light on, cruise control unavailable, ESC error active safety features inoperative. Dealer states out of warranty. 37,600 miles and dealer wants $140.00 just to diagnose. Average layman cannot diagnose vehicle because of dealer system lockouts. Was intermittent, now on permanently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536984August 7, 2023
SERVICE BRAKES
ABS module failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536726August 6, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS warning light came on, this also shuts down the cruise control system. ABS traction control is inoperable, my understanding the problem is the ABS/HCU pump/Module.. I only have 9087 miles on this truck. It’s a Dodge 3500 Dully. I garage keep and baby this truck, as I paid a lot of money for it. It is my understanding, based on all the internet feedback, that this is a major safety issue and NHTSA is dragging there feet, on ordering a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536806August 6, 2023
SERVICE BRAKES
Have intermittent ABS warning and service electronic braking system. This has happened numerous times in the past 10k miles. Scanning the system shows electronic brake failure. This involves replacing the HCU. I have read of others having this problem I can fix this myself but the parts are discontinued or not available. This seems unusual considering it is only 5 years old. My concern is I pull multiple heavy trailers as part of our business operations and having the ABS Warning light on eliminates the trailer brake function of the truck which could cause an accident in event of the need of heavy braking without functional trailer brakes. This problem has been off and on since truck was purchased in March 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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