Ram 3500 Complaints

2,367 consumer complaints on file.

#11541210August 28, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The service ABS braking system warning flashes on with a chime frequently when driving. This started 3 weeks ago. According to the Ram Forums this is a common problem with 2018 trucks. My truck is a 2018 with 352623 miles on it and according to the Dick Hannah dealership a part that is out of warranty. There is no replacement part since the original inventory was all pulled back from the dealerships to the manufacturer due to the incidences of failure. This information was given to me by the Dick Hannah parts manager. He said a newer more reliable version of the brake module is being built but replacements are not expected for at least 4 months. Ram knows the part is and was defective, i am out of warranty and have a dangerous truck to drive for the next 4 to 5 months then a estimated $1500 repair bill. I want Ram to pay for this and to expedite the replacement parts and the NHTSA to do their job and serve us the consumer instead of the manufacturer. I am seeking legal recourse too. I attached the repair code report derived from my Blue Driver code reader tool.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541221August 28, 2023
TIRES:TREAD/BELT
Sep 2020 purchased 6 Cooper Discoverer AT3 (LT235/80 R17) tires to replace OEM tires, mileage 12,885. On/around Sep 2022 while towing a 38' 5th wheel trailer, front end of truck started bouncing, mileage 26,334. Both driver and passenger tires where found to have tread separation. Replaced those two with same make/model new tires. All other tires where rotated and balanced. New tires went to inner rear wheels. On/around Aug 2023, once again while towing large 5th wheel trailer, front of truck started bouncing when turning to the left, muted vibration when turning to the right. Tire shop found passenger front tire tread separation again. This was one of the orginal 6 from 2020, mileage 33,762. Since 3 of the 6 tires failed I replaced all 7 (spare included) Cooper tires at my expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541301August 28, 2023
POWER TRAIN
Total transmission failure resulting in sudden loss of forward gears. Cruise control and all other drivers assist aides disabled and loss of any forward acceleration while driving highway speeds. Unable to drive forward at all. Known manufacturer issue. No prior warning or indicator lights until total failure. Problem confirmed by dealer. Family endangered when truck traveling on multi lane highway at a speed limit of 70mph suddenly turned off cruise control and slowed to a halt with no ability to accelerate or move forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541151August 28, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540974August 27, 2023
SERVICE BRAKES
ABS failed during a panic stop causing the vehicle to skid. Received a notice on the dash to “Service Electronic Braking System” followed by the ABS and traction control lights coming on then off a number of times. It is my understanding that the Hydraulic Control Unit has failed, and FCA is aware of this issue. Failure of ABS in a large heavy pickup truck is dangerous, and FCA should issue a recall to repair the affected units.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541021August 27, 2023
UNKNOWN OR OTHER
My 2022 Ram 3500 Limited Longhorn Dually truck has had the transmission fail at 5300 miles. Was stranded along with my 5th wheel trailer and transmission only works in reverse. This is a well know problem with hundreds if not thousands of failures with the Aisin Transmission. Ram has issued a service bulletin 21-002-23, Snap Ring K-1 Failure in January 2023, but this needs to be a safety recall due to on Highway instances of vehicles being stuck on the highway with truck unable to move and will cause accidents. Owners are waiting months for repairs. These trucks are being sold to the public knowing there is a potential problem for trucks produced in 2022 with the Aisin Transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540949August 26, 2023
UNKNOWN OR OTHER
My truck was at the dealership May 30th for repairs. I asked that recall 22V-835 be repaired. They were unable to complete the repair & advised FCA only allows the dealership to order QTY 2 of the parts needed for the repair per week. Yet recall states "parts available". Had my truck back at the dealership Aug 14 for a DEF system issue. They informed me I'd also have recall 23V-060 repaired. Aug 18, dealer advised all parts were in. Dropped off my truck at 8am Aug 22 for repairs. 3pm Aug 23, my truck recall was still not fixed due to part not arriving. I demanded my truck immediately because I was called into work out of state & had to leave. Dealership advised they are not allowed to let the vehicle leave with it unrepaired. I demanded a 1 ton pickup with gooseneck towing capability or my truck immediately. As of Aug 26, Dealership hasn't called with my parts. If "parts are available", why can't my dealership get them? How long am I ro wait? If my vehicle burns to the ground & my house with it, who is liable?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540880August 26, 2023
WHEELS
TPMS is installed on the truck but is not available to view anywhere inside the truck. It is 1ton pickup meant for towing. We tow a 15000# camper Ram's official position (I have voicemails) is that monitoring tire pressure while towing is "not required" for safe towing I adamantly disagree and believe they are selling an unsafe product for it's intended use My dealer has gone as far as they can and I have gone as far as I can thru they're Customer "don't" Care The fact that is in installed but not viewable is complete irresponsible. They say I should look at their app while driving. On the app the information is buried several screens in and the text size is literally less than 1/16" tall Again Ram's official position is that monitoring tire pressure is "not required" during towing and if I want to I should use the app on my phone while driving Date in additional details is the date of the first voicemail I received. I also received a followup voicemail on 8/17/23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540774August 25, 2023
POWER TRAIN
Truck lost power and went into "limp" mode on Interstate 65 near Nashville on 7-28. warning came on stating 4wheel drive is unavailable even though it was not being used. It also stated the number 1 gear was miss aligned. this took place at 12:30 PM on a busy highway, a tow truck toed my pickup but had to leave my 2020 Montana camper on the side of the highway. The truck was taken to a dealer nearby that waited two weeks to look at it and identified the transmission had gone out, parts were 45 days backordered. two weeks later they called parts had come in, but they would not get to it for another week, 8-25-2021 The dealer calls after I posted complaints on their social medial sites and notified me, they could not locate the transmission fluid at this time it is backordered to 2024. I am still waiting for results in the meantime have spent 5000.00+ on rental and towing to get my camper to my worksite in Iowa. warning message did not appear until the vehicle lost power. no warning to move to the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540703August 25, 2023
POWER TRAIN
I have had two catastrophic failures of the Clutch Snap Ring that the first time left me and my children stranded on a highway 800 miles from home and took 31 days to repair. The second failure was while driving and almost caused me to be hit because of the sudden loss of power. This is a known failure that is reported in Service Bulletin (21-002-23) filed with the National Highway Traffic Safety Administration (NHTSA). The original dealer reported he had seen 3 cases of these failures and the second dealer has told me he has 4 trucks waiting for this repair. It is a major safety issue that is known but not being resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540372August 23, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, ELECTRICAL SYSTEM
The contact owns a 2018 Ram 3500. The contact stated that the ABS and brake warning lights was flashing on the instrument panel while driving at various speeds. The vehicle was taken to a dealer where a diagnostic test was performed; the diagnostic showed a faulty computer module had caused the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540393August 23, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights were illuminated. Additionally, the Service ABS and Service Brake Assist messages were displayed. The vehicle was taken to the dealer, where it was diagnosed that the hydraulic control unit needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 64,826.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540285August 23, 2023
POWER TRAIN, UNKNOWN OR OTHER
Driving on the freeway towing an empty trailer, when without any incident the check engine light came on. As I was exiting the freeway, I had what felt like no forward drive. I was able to coast off the exit and pull over. I found that I had reverse but forward was very weak. I was able to pull the truck and trailer a couple hundred feet ahead to safety in a large parking lot, then called the tow truck. I was able to have a friend meet me and take the trailer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540041August 22, 2023
ENGINE
The contact owns a 2022 Ram 3500. The contact stated while at a stop light, the vehicle would not accelerate, with the check engine warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the hub one assembly kit and snap ring needed to be replaced. The vehicle was not repaired. The manufacturer was contact but provided no assistance. The failure mileage was 200,119.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539721August 21, 2023
SERVICE BRAKES
ABS AND ELECTRONIC BRAKE CONTROLL SYSETEM LIGHTS FLASH ON AND OFF WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539776August 21, 2023
SERVICE BRAKES
The code C0020-01 ABS Pump Motor Control - General Electrical Failure popped up. This happened with 53172 miles on the odometer. Looking on the Cummins Forum, this happens often to the 2017 and 2018 Ram 2500 and 3500 pickups.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539614August 20, 2023
SERVICE BRAKES
I purchased my 2018 Ram 3500 new, in July of 2019. Since then, the HCU/ABS Module has failed 3 times. The first occurrence was at 4391 miles, the second was at 24768 miles, and the third, was yesterday at approx. 45000 miles. The "Service ABS System" light goes on and off intermittingly, which shuts down cruise control and other electrical components. The brake pedal at times feels stiff when brakes applied. This repair is close to two thousand dollars. I've read the other complaints while researching this issue. Something needs to be done by RAM to correct this safety, and excessive cost to owner issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539185August 17, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Anti lock brake service light came on repeatedly and vehicle was taken to South County Ram dealer in St. Louis and they scheduled a service appt in July 2022 and they indicated an antilock module was required and did not have part due to manufacturer and did not know when part would be available. The vehicle again was taken to same dealer on July 10, 2023, and same story. This was reported to Chrysler Complaint line that same day and no response from manufacturer. How can an important safety part not be available? How can they continue to produce vehicles and not have replacement safety parts?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538926August 16, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated, and the cruise control became inoperable. The vehicle was taken to the dealer and the contact was informed that an unknown sensor needed to be replaced; however, the part was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538717August 15, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
When driving at Interstate speed of 65 MPH pulling my goose neck horse trailer the instrument panel started dinging and indicated "Service Electronic Brake System", "Service Antilock Brake System" and the Cruise Control stopped working. I slowed and continued home with warring alternation with "dings" every few seconds. I took vehicle to local Dodge Dealer (Blaise Alexander Lewisburg PA) on 08/10/23 who checked the truck and said I needed the HCU replaced. (Code: 0020-01) I had to wait a few days to get the part. Truck was returned to me on 08/15.23. Invoice Number CHCS26809. Total Cost: $843.75
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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