Ram 3500 Complaints

2,367 consumer complaints on file.

#11545458September 19, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2017 Ram 3500. The contact stated while driving 35 MPH, message indicating that the ABS needed to be serviced was displayed. The contact stated that the failure recurred while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that an unknown module needed to be replaced; however, the part was not available. The contact stated that the dealer attempted to order the part, but the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545463September 19, 2023
POWER TRAIN
Received a recall from FCA regarding exhaust module and sensor not installed. They offered a 12 month warranty. But damage to diesel exhaust filter has already happened. Owners should be given a lifetime warranty. This was an expensive truck and a replacement filter is $8,000 which I will be on hook for after my warranty is over. Recall Y43
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545112September 18, 2023
SERVICE BRAKES
ABS Light and Traction Control Light are both on. Loss of ABS functionality. The code displayed is C0020-01. The dealer has not looked at this vehicle yet but service will be scheduled with them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545245September 18, 2023
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated while driving 10 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact stated that the gear shifter was in drive (D); however, the vehicle operated as if the transmission was in neutral (N). The check engine warning light was illuminated. The contact was able to veer to the side of the road after persistently depressing the accelerator pedal. The contact stated that the transmission was stuck in fifth gear. The vehicle was towed to the residence. The local dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 1,945.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545129September 18, 2023
POWER TRAIN
Transmission failed. 8,500 miles on the truck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545018September 17, 2023
SERVICE BRAKES
ABS error code on truck approximately April 2023. Had tested at Dodge dealership in Marshall where they determined it was the ABS controller that was bad and had to be replaced. They informed me that this would not be available until August of 2023. This would mean that my anti lock braking system would not function properly for several months. I contacted two other Dodge dealerships in East Texas as well as an independent diesel mechanic who confirmed the same thing - this part would not be available until August 2023. I had Marshall dealership to put my name on list with others who had the same issue, and I had to continue driving the vehicle with the ABS system compromised, with the awareness and care knowing that this is a safety concern. August 2023, had not heard back from the dealership so I called and asked about the ABS controller issue. They told me they had been notified by Dodge that this part is not available in August and they had no expected date for it to be manufactured and available for these repairs. I Confirmed with other dealerships and two independent diesel mechanics. It is now mid September and I am having to continue driving with safety compromised due to the bad ABS controller and Dodge not doing anything to address this situation for me or what I understand are several others. No doubt, if they have not already happened, there will be accidents due to the extended time of ABS malfunction on RAM trucks. I am now reaching out to NHTSA as the urging of one of the independent diesel mechanics. I appreciate your time and attention and anything you can do to help Dodge address this widespread safety concern as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544866September 16, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS and traction control. Is available for inspection. Loss of these functions increases the risk for loss of control. Has been inspected by the dealer. Parts to fix are in high demand and are not available until March of 2024. Warning lamps ABS and the traction control laps are on. First appeared in August 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544900September 16, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
Abs and traction control lights are on. Cruise control will not work when lights are on. Lights go on and off with chime very annoying. Brakes will not function properly when lights are on. Contacted dealer no eta on parts. Almost 2 years now. Contacted dealer before warranty was out. Next time I went to ask I got another service rep and he said my warranty is out. This is not good.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544696September 15, 2023
SERVICE BRAKES
ABS LIGHTS COMES ON ANTI SWERVE LIGHTS COME ON HCU MODULE FOR ABS SYSTEM BAD THESE ISSUES ARE NATIONWIDE IN RAM TRUCKS ..parts are hard to get . Dodge should recall I’m paying out of my pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544712September 15, 2023
STEERING
The contact owns a 2017 Ram 3500. The contact stated that while having a routine alignment performed at an independent mechanic, the contact was informed that the steering wheel was cracked. The mechanic was unable to perform the alignment. The vehicle was previously taken to the local dealer under NHTSA Campaign Number: 19V021000 (Steering). The contact called the same local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544748September 15, 2023
SERVICE BRAKES
THE FRONT CALPHER LOCKED UP ON THE PASSENGER FRONT; APPX 4 MONTHS LATER (1000) MILES THE DRIVER BRAKE CALPHER LOCKED UP. POSSIBLE FIRE OR ACCIDENT DUE TO VEHICLE SWERVING AFTER LOCKED BRAKE OCCURRED. THE VEHICLE HAS BEEN TAKEN TO THE DEALER WHERE IT WAS PURCHASED AND REPAIRED, COST WAS $2,191.60 FOR PASSENGER FRONT. WILL PICKUP TODAY FOR DRIVER FRONT REPAIR. NO WARNING LIGHTS OR MESSAGES SERVICE MANAGER TOLD CHRYSLER CORP. THAT THE REASON THIS IS HAPPENING IS BECAUSE THE VEHICLE IS NOT BEING DRIVEN ENOUGH, THAT IS THE REASON GIVEN FOR THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544822September 15, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Abs light service system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544484September 14, 2023
SERVICE BRAKES
Intermittent Anti Lock braking system failure messages. From my understanding this is a very widespread engineering/ components failure. This is a huge safety issue and a recall needs to be issues. RAM was allowed to build trucks for years that had major steering issues, now the brakes don’t work properly. The NHTSA needs to hold them accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544565September 14, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
I am getting a warning on this dash telling me that I need to "service electronic braking system". When this message comes up I lose my ABS brakes, cruise control and I get a traction control warning light. Sometimes this will stay on for weeks and then go off for a day and start all over again. When the road is wet you have to be careful with the brakes. I went to the local dealer in Bryan, TX and showed him the warning lights and he told me that I had a bad sensor in the truck. The cost could be as high as $1500.00. The dealership told me that they repair on an average (2) two trucks a DAY foy this PROBLEM. I had the truck checked for any codes in the system and the tech told me that I did not have any codes but yet the tech could see both warning lights on my dash. ABS light and Traction control light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544571September 14, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 3500. The contact stated that while driving at various speeds, the vehicle experienced a loss of brake performance. The brake pedal was depressed and went to the floorboard. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544158September 12, 2023
VEHICLE SPEED CONTROL
The speed control switch operates intermittently. Sometimes it won’t turn on. Sometimes it won’t turn off. I am afraid it may cause me to have and accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543986September 12, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When operating the vehicle the Service ABS/Traction control light starts flashing and cruise control becomes disabled while driving. ABS and traction control becomes disabled. Safety issue! Advised the part will not be available until Feb 2024 and to operate vehicle as is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543946September 11, 2023
SERVICE BRAKES
Abs module keeps going out and now it’s leaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543956September 11, 2023
SERVICE BRAKES
What component or system failed or malfunctioned, and is it available for inspection upon request? On July 28, 2023, while travelling Northbound on Hwy 287 N, the engine brake automatically engaged without depressing the brake pedal or decelerating. Prior to this, there was no indication of any problem. No messages or warning lights appeared. I notified Karl Klement Dodge in Decatur Texas to inquire about braking problems or recalls affecting this model. I was told that I had no recalls, and they were unaware of any similar issues. On 9/11/23, after travelling approximately six miles, the ABS and traction control yellow warning indicator light illuminated and an audible warning ding initiated. These warning lights came on and off at recurring intervals, on multiple occasions. Eventually, the service ABS system warning initiated on the center control panel. At this point, I had driven no further than 8 miles. I proceeded to an independent service center in Bridgeport, Texas and spoke with a certified mechanic. He did a computerized diagnostic which indicated the HCU/ABS Module system was showing to be defective. The mechanic stated that they have had to replace this item on other vehicles recently. I again notified the Karl Klement Dodge dealership to inquire about my warranty or a recall or any other problems relating to the ABS or other braking system components. I was told that it would not be covered under warranty, and that there were no problems with the braking system on the particular model, nor recalls but that I could, "bring it in if [I] want to." The current mileage on this vehicle is only 24,314 miles as of 9/11/23. Due to the safety necessity of the braking system, it is a severe safety concern. Upon further research, I have found multiple parties with similar problems with the ABS system on this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543895September 11, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
Transmission went out, under 20k miles. The dealership has had the vehicle for over two months and they are still waiting for parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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