Ram 3500 Complaints

2,367 consumer complaints on file.

#11547552October 1, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
Everytime the truck is driven I hear an audible chime multiple times over the trip with corresponding ABS and Traction control lights that say the systems aren't functioning. Multiple times I have experienced full lock up of all wheels while on snowy or wet roads. The chimes and flashing lights always come and go while rarely staying illuminated for more than 5 minutes, however at times will flash upwards of 15 times in a minute. Cruise control is non operational while the lights are on. This problem has been occurring for several years and best I can recall started shortly after 20 thousand miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547263September 29, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated that the brake failure and traction control malfunction warning lights were illuminated. The contact took the vehicle to the dealer and the ABS system was replaced. The contact stated that after the repair was completed, whenever the contact depressed the brake pedal, the pedal was spongy. The ABS and traction control warning lights were again illuminated. The contact stated that a certified mechanic diagnosed the vehicle and determined that the hydraulic control unit had failed and needed to be replaced. The local dealer was notified of the failure but was unable to repair the vehicle due to the parts not being available. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547186September 28, 2023
SERVICE BRAKES
My 2018 truck since owning has had 4+ of the ABS Hydraulic Control Units replaced. None of them last more than 1 year, sometimes 2 years before the ABS HCU fails again. Dodge / RAM does not offer a solution of any kind. Other than it's a know issue and parts are back ordered. Considering the part never lasts there must be another issue, Dodge/RAM needs to fix this. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547025September 28, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
On 32600miles abs and traction control start glitching. Happened to me on the highway pulling a rv and using cruise control, all of the sudden I lost cruise control on 70 mph and ABS with traction lights came on and off several times and end up go away, I stopped in the safe area and check all related parts on the vehicle that related brakes and abs, fluid was up to level all parts, brakes, wiring was good where I was able to see. After I continued to drive, abs did same thing several times, end up abs and traction lights came on and stayed for a while and all of the sudden for no reason came off for several miles. Sims like bad connection or abs module failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546801September 27, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This is the third time our 2017 Ram 3500 is showing "Service Electronic Braking system" ABS and STC inoperable. The dealer said it is the same issue as the last 2 times and the parts, ABS controller and hydraulic modules will not be available until February 2024 at the earliest. Major safety issue that needs to be addressed now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546928September 27, 2023
SERVICE BRAKES
I had my ABS module/HCU changed a few years ago, now I am getting the same issues and will need it replaced again. This malfunction also cause cruise control to be inoperable. This time on my dime. After research this has been an ongoing issue with ram trucks since atleast the 2018 model year. Why has a mandatory recall not been called?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546971September 27, 2023
SERVICE BRAKES
At 6000 miles the hydraulic control unit and and ABS module went bad, at 15000 miles the same thing happened again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546603September 26, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that the ABS system had failed to operate as needed. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the hydraulic control unit (HCU) needed to be replaced. The vehicle was not repaired due to the part being on back order. The contact was informed that the part would be available in March 2024. The manufacturer had not been made aware of the failure. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546696September 26, 2023
ENGINE
The contact owns a 2016 Ram 3500. The contact stated while driving 45 MPH, the vehicle jerked and slowed down unintendedly. No warning light was illuminated. The vehicle was towed back to the residence. The vehicle was diagnosed by an independent mechanic. The contact was informed that the fuel injectors were faulty due to wear and tear. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 116,021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546700September 26, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
This vehicle has problems with the ABS Module, they have been replaced 3 times, and now the exact same thing is happening again, it is pulling same code from times before C0020-01 ABS Pump Motor Control General Electrical Failure [brake module] will attach work orders first one 10/11/2018 where module was replaced twice and again on 06/17/20
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546410September 25, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546215September 24, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
Antilock brake and traction control stop working randomly. Alarms pop up on Dash board. Seems to happen more when it is humid out. With these safety devices not working the truck is not safe to drive and since the problem is random dealer can not find the cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546257September 24, 2023
SERVICE BRAKES
ABS braking system repeat failures of the same part. 68143491AA is the parts number. There is an updated part number 68143491AB that is not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546172September 23, 2023
SERVICE BRAKES
ABS and traction control warning, flashing and audible alarm sounding. ABS braking system disabled. Loss of cruise control. Dealer confirms that this is a known problem with 2017/18 2500/3500 Ram pickups. Stared at around 31800 miles. Problem is ongoing, and not resolved. Dealer said parts are on nationwide back up. And not covered under warranty. See a California Class Action lawsuit for this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546112September 22, 2023
SERVICE BRAKES
At 26075 miles 9/10/2020, got error saying service electronic braking system. Dealer diagnosis code C0020-1was HCU (hydraulic control unit) failed; replaced unit part number 68143491AA. Problem solved. At 34412 miles 5/31/22, got same error stating to service electronic braking system. Dealer diagnosed code C0020-1, HCU failed. They replaced part number 68143491AA, again problem solved. At 40,125 miles, 8/30/2023 same error message. I will be taking to dealer, but parts are not available until February 2024 or later. When this unit fails, ABS is disabled, as well as trailer braking and cruise control. This creates a serious danger as the truck is capable of towing a load in excess of 17000 lbs. using the same part that appears to have an issue is not the solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546123September 22, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ABS and HCU modules are not operating properly. Resulting in no abs and no cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546084September 22, 2023
POWER TRAIN
My Ram 2022 3500 truck has18,888 miles and the transmission has to be replaced. I had it in for a recall and asked them to check the transmission for shifting issues. I was informed that the transmission needed to be replaced. I pull a 38 foot Fifth Wheel approximately 15 thousand pounds. If the transmission would have failed on the road it could be catastrophic. Dodge is replacing the transmission with the same one with no fix for the problem that inherently causes the failure which has been many. The repair order# is 459891. The part # is R8447797AA. I was given a case # by Ram Care 87401824. I feel stuck spending 100K for a new truck and don’t feel safe putting back on the road risking the safety of my family and others. I have previously had a Commercial Drivers License and have driven trucks for over 40 years. Transmission failure at high speed can be catastrophic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545773September 21, 2023
SERVICE BRAKES
HCU failure at 75k miles causing loss of ABS, Traction Control, and cruise control functions brakes are not as efficient anymore part is 8-12month back order, fiat Chrysler dealership locally said nothing we can do don't drive it wait for $700 part to come In some time in the future. Only vechicle I have I. Self employed can not just park truck for 8-12 months and continue to make payments, there is no option to sell as someone will not buy with abs issues and traction control in-op. This is a wide know issue on rams fiat Chrysler has done nothing to ensure the safety of its drivers and owners. For them to simply say park it do not drive wait 8-12 months to be fixed is absolutely ridclious. A reca needs to be issued and part failures need to be handled. Quick search on line shows many trucks having same problem and same results at dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545826September 21, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545641September 20, 2023
SERVICE BRAKES
ABS/HCU intermittent failure resulting in loss of traction control, ABS function, cruise control. The risk associated to myself and others is the loss of ABS and traction control, in bad weather (rain, snow sleet) conditions the drivability of the vehicle is severely compromised. I was made aware of the open class action suite regarding this flaw and have not left the truck for dealer service. Warning lights include ABS, traction control, and service electronic breaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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