Nissan Murano Complaints

5,967 consumer complaints on file.

#10966208March 15, 2017
POWER TRAIN
MY HUSBAND AND I BOUGHT OUR 2007 NISSAN MURANO 1 YEAR AGO. THE CAR DROVE GREAT FOR THE PAST YEAR UNTIL MARCH 11, 2017. WHILE DRIVING TO A MOVIE, THE CAR MADE A VERY UNUSUAL SOUND, SIMILAR TO A LOUD FLAT TIRE AND THE CAR LOST POWER ON A VERY BUSY HIGHWAY. THANKFULLY, WE WERE ABLE TO PUT ON OUR HAZARDS, AND WE BARELY MADE IT TO THE SIDE OF THE ROAD. MY HUSBAND TOOK A LOOK AT THE BACK OF THE CAR WHERE THE SOUND WAS COMING FROM, AND HE NOTICED A CRACK IN THE REAR END UNDER THE CAR. OF COURSE, WE HAD THE CAR TOWED TO THE NEAREST SHOP. THE MECHANIC HAS NOW REPORTED TO US THAT THE TRANSFER CASE WAS CRACKED AND IT SEIZED UP. THE MECHANIC ALSO TOLD US THAT THERE IS A CRACK IN THE FRONT END AS WELL. THE MECHANIC IS POSITIVE THAT THE FAULTY TRANSFER CASE HAS CAUSED THE CRACK IN THE REAR END AND THE FRONT END OF THE CAR, THESE ARE CRACKS IN THE REAR END OF THE POWER TRAIN AND FRONT END OF THE POWER TRAIN. THE TOTAL COST TO FIX THIS VEHICLE IS ESTIMATED AT $ 6000.00. THIS IS APPALLING AFTER RESEARCHING THE ISSUE; A FAULTY TRANSFER CASE IS COMMON AMONG THE 2007 NISSAN MURANO'S. THIS COULD HAVE CAUSED A SEVERE ACCIDENT, AS WE LOST POWER ON A VERY BUSY HIGHWAY AND A CAR HAD TO SWERVE OUT OF THE WAY TO MISS US. I PRAY THAT SOMETHING WILL BE DONE ABOUT THIS. A 6000.00 DOLLAR SET BACK IS BEYOND OUR MEANS, AND WE HAVE TO SCRAPE AT EVERYTHING TO GET THE MONEY, WE HAVE FOUR CHILDREN WHO COULD HAVE USED THAT MONEY FOR THINGS THEY NEEDED. NOW INSTEAD OF CHICKEN OR ROAST FOR DINNER, IT WILL BE ROMAN NOODLES. THIS IS NOT RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966225March 15, 2017
UNKNOWN OR OTHER
I NOTICED A SPOT OF WATER ON THE FLOOR AND I LOOKED THAT IT WAS LIKING WATER UNDER THE CAR AND I DON'T KNOW WHERE EXACTLY CAME FROM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960283March 13, 2017
POWER TRAIN
2012 NISSAN TRANSMISSION CVT FAILURE AND NEEDING REPLACE. I WAS DRIVING AND MOVING FORWARD AT A TRAFFIC LIGHT WHEN I PRESSED ON THE GAS AND THE VEHICLE ONLY MOVED AT 5MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960316March 13, 2017
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 60 MPH, THE BATTERY CHARGING WARNING SENSOR INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE LATER SHUT OFF. IN ADDITION, WHILE OPERATING THE VEHICLE, THE PRESSURE MONITORING SYSTEM SENSOR INDICATOR ILLUMINATED ALTHOUGH THE AIR PRESSURE IN THE TIRES WAS AS RECOMMENDED. THE CAUSE OF THE FAILURES WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960424March 13, 2017
ENGINE, WHEELS
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING 25 MPH, THE VEHICLE WOULD WOBBLE AND THE ENGINE SERVICE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, BUT THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 224,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960213March 12, 2017
AIR BAGS
MY VEHICLE AIR BAG LIGHT CAME ON TOOK IT TO SHOP THEY WILL NOT FIX IT SAID THE SENSOR IN PASSENGER SEAT NEEDS REPLACED. I KNOW THERE WERE RECALLS FOR THIS PROBLEM BEFORE BUT THEY TELL ME THEY ONLY RECALLED CERTAIN 2009 MURANO'S BUT LOOKING ONLINE THIS SEEMS TO BE A PROBLEM WITH ALL NISSANS. SO I AM WONDERING WILL THERE BE A RECALL WITH THIS NISSAN PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960220March 12, 2017
AIR BAGS
TAKATA RECALL. I HAVE RECEIVED 2 LETTERS FROM NHTSA RELATING TO MY VEHICLE HAVING AIR BAGS HAVING BEEN IDENTIFIED AS HAVING DEFECTIVE AIR BAGS.. I THINK THE MANUFACTURER SHOULD BE FORCED TO ISSUE A RECALL AND FIX MY VEHICLE BEFORE SOMEONE IS INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958943March 6, 2017
SERVICE BRAKES
MY BRAKES WENT OUT. THE BRAKE CALIPER OR ABS PUMP IS BAD. THEY ARE EXPENSIVE PARTS TO RPLACE ONE AND THEN REPLACE THE OTHER ESPICALLY WHEM THE BRAKE MASTER CYLINDER MAY GO BACK OUT IN 6 MONTHS. I SEE MANY COMPLAINTS THAT IT WENT BAD IN 3 TO 6 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958607March 4, 2017
VISIBILITY/WIPER
WHILE DRIVING ON INTERSTATE AT 70 MPH, FRONT PASSENGER DOOR WINDOW SUDDENLY AND UNEXPECTEDLY SHATTERED INTO THOUSANDS OF PIECES FALLING ONTO PASSENGER, EXTERIOR, AND BLOWING AROUND INTERIOR OF VEHICLE. TO BEST OF OUR KNOWLEDGE NOTHING HIT THE WINDOW, NO CAR WAS ON EITHER SIDE OF US. PIECES OF GLASS CUT PASSENGER, BUT LUCKILY NONE GOT INTO EYES OF PASSENGER OR DRIVER. THIS CAUSED DRIVER TO SWERVE , BUT RECOVERED CONTROL. SMALL PIECES OF GLASS IN DRIVER'S HAIR ETC. HAD TO DRIVE 350 MILES HOME IN COLD WEATHER . TOOK VEHICLE TO A DEALER [ TRAVELLING , SO NOT SELLING DEALER]. DEALER NOTIFIED MANUFACTURER OF PROBLEM AND REPORT OF INCIDENT. MANUFACTURER RESPONDED THAT SINCE ALL PIECES OF GLASS COULD NOT BE RECOVERED, THEY COULD NOT REASSEMBLE ENTIRE WINDOW, THEREFOR IMPOSSIBLE TO TEST GLASS FOR DEFECTS. YET THERE WAS LARGE AMOUNT OF GLASS INSIDE OF VEHICLE. OWNER STATED THAT BY THAT REASONING NO SHATTERED WINDOW WOULD EVER BE INVESTIGATED, SO HOW WOULD ANYONE KNOW IF DEFECTIVE? CONCERN IS WITH REMAINING WINDOWS IN SAME VEHICLE AS WELL AS OTHERS MFG AT SAME TIME. MIGHT SOMETHING , UNBEKNOWN TO OWNER , HAVE STRUCK SUBJECT WINDOW PREVIOUSLY WHILE PARKED UNATTENDED, LEAVING NO MARK, BUT WEAKENING GLASS ALLOWING FUTURE SUDDEN SHATTER ? MAYBE. BUT POSSIBILITY ALSO EXISTS OF DEFECTIVE GLASS OR INSTALLATION DURING ASSEMBLY, BUT MANUFACTURER REFUSED TO INVESTIGATE THAT POSSIBILITY REPEATING THAT THEY WOULD NEED EVERY PIECE OF GLASS[IMPOSSIBLE]. IF OTHER SAME MAKE AND MODEL EXPERIENCE SAME, IT INCREASES DEFECT POSSIBILITY. IF OUR INCIDENT IS ONLY ONE, IT INCREASES CHANCE OF OURS BEING PREVIOUSLY DAMAGED. AT MINIMUM, ALL DRIVERS BE AWARE, AS WE NARROWLY ESCAPED DISASTER IN ABOVE CASE. DEALER WAS VERY HELPFUL, MANUFACTURER CONCERNED AND HELPFUL, BUT RESTATED THEY COULD NOT TEST GLASS WITHOUT ALL PIECES. DOES MFG MAKE, OR PURCHASE GLASS FROM VENDOR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958510March 3, 2017
SERVICE BRAKES
ABS? I HAVE LOST BRAKE PRESSURE TWICE, 6 MONTHS APART. FIRST TIME I WAS EXITING INTERSTATE 40, HIT A SMALL HOLE IN THE ROAD BEFORE THE STOP LIGHT AND MY BRAKE PEDDLE WENT TO THE FLOOR. THANKFULLY I WAS ABLE TO STOP. THE "SPONGY" BRAKE CONTINUED UNTIL I STOPPED ABOUT 5 MINUTES LATER. AFTER TURNING THE CAR OFF AND RESTARTING, THE BRAKES WERE FINE. THE NEXT INSTANCE WAS WHEN I WAS LEAVING WORK. AGAIN, I HIT A SMALL BUMP IN THE ROAD AND THE BRAKE PEDDLE WENT TO THE FLOOR. THE "SPONGY" BRAKE CONTINUED UNTIL I STOPPED, TURNED MY CAR OFF AND RESTARTED. THE BRAKES WERE FINE AFTER THAT. I'M CONCERNED FOR MY SAFETY. WHAT HAPPENS NEXT TIME WHEN I HAVE NO BRAKES AT ALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957994March 2, 2017
ELECTRICAL SYSTEM
DEAD BATTERY AFTER 3 YEARS - 2 NEW BATTERIES INSTALLED WITHIN A COUPLE WEEKS OF EACH. THOUGHT WE HAD RECEIVED FAULTY BATTERIES. LAST ONE INSTALLED LASTED 1 1/2 YEARS. DEAD BATTERY AFTER 1 1/2 YEARS, NEW ONE INSTALLED DEAD IN 3 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954755March 1, 2017
ENGINE AND ENGINE COOLING
2016 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO VEHICLE SPEED DECLINES- SERVICE DEPARTMENT STATES DRIVER BELT ISSUES, OIL PRESSURE AND ENGINE PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE WOULD ONLY GO 30 MPH. AFTER ABOUT TWO MINUTES, THE SPEED STARTED TO DECLINE QUICKLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957907March 1, 2017
AIR BAGS
AIRBAG LIGHT ON CONTINUOUSLY TOOK IT TO THE SERVICE DEPARTMENT STATED I HAD TO PAY FOR THE PART AND LABOR THERE HAVE BEEN RECALLS ON THESE CARS AIRBAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957944March 1, 2017
AIR BAGS, SEATS
HELLO I OWN A 2015 MURANO PLATINUM HAD RECALL FOR PASSENGER AIR BAG CLASSIFICATION SYSTEM NOT RECOGNIZING OCCUPANT. HAD SERVICE DONE NOW AIR BAG OFF IS INDICATED ALL THE TIME . I COMPLAINED THAT THIS IS NOT A REAL FIX WAS TOLD THAT'S HOW ALL CARS ARE NOW THAT IS A LIE. THE PROBLEM IS ITS NOT FIXED WHILE DRIVING WITH MY WIFE IN PASSENGER SEAT WITH HER SEAT BELT ON DASH LIGHT SAID AIRBAG OFF I HAVE A PICTURE OF THIS WHICH SHOWS THIS SITUATION NISSAN NEEDS TO REPAIR THIS AND RESTORE IT TO ITS ORIGINAL DESIGN SPECS. THANK YOU FOR YOUR TIME YOU CAN CONTACT ME AT [XXX] [XXX] CONTACT INFORMATION: *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957602February 28, 2017
UNKNOWN OR OTHER
WHILE DRIVING ON THE 202 W FREEWAY DIAMOND LANE ON SUNDAY FEB. 19 2017 A LOUD NOISE SOUNDING LIKE A GUN SHOT IN THE VEHICLE SCARED THE HELL OUT OF ME MY WIFE AND SON. THERE WERE NO CARS IN DIRECTLY IN FRONT OF US OR BEHIND OR ON THE SIDE. NOTHING HIT THE CAR. THE SUNROOF EXPLODED. LUCKY NO-ONE WAS BEHIND US SO THE EXPLODING GLASS DID NOT HIT ANOTHER VEHICLE. CALL NISSAN THE NEXT MORNING THEY TOLD ME TO HAVE THE CAR TOED INTO AUTONATION NISSAN TEMPE . AFTER 2 DAYS I CALL TO FIND OUT WHEN THE AUTO WOULD BE REPAIRED AND THEY TOLD ME TO COME AND GET THE CAR BECAUSE THEY WERE NOT GOING TO REPAIR IT. I THEN BROUGHT IT TO A AUTO GLASS REPAIR SHOP AND THEY REPAIRED THE CAR. NISSAN CORPORATION CALLED ME AND ASKED ME QUESTIONS BUT WOULD NOT ANSWER ANY OF MY QUESTIONS AND DID NOTHING TO REPAIR THERE FAULTY SUNROOF GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957650February 28, 2017
SERVICE BRAKES
I TOOK MY MURANO TO HAVE THE RECALL REPAIRED. NISSAN WOULD NOT GIVE ME THE CAR BACK DUE TO SAFETY CONCERNS. THEY GAVE ME A STRIPPED DOWN CAR NOT EQUAL TO MINE. THEY SAID IT TAKES FIVE DAYS TO GET THE PART FROM NEW YORK. THAT IS A JOKE. THEY SHOULD BE FORCED TO EXPIDITE THEY PART SO I CAN HAVE MY CAR BACK! THEY ARE TOO CHEAP TO PAY FOR OVERNIGHT SHIPPING. I WANTED THEM TO GIVE ME A CAR LIKE MINE, THEY SAID IT IS UP TO THE DEALER. I REMINDED THEM THAT THEY RECALLED THE CAR THAT IS DEFECTIVE NOT THE DEALER. THEY GET AWAY WITH STICKING IT TO THE CUSTOMER, THEY DO NOT CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957217February 27, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V636000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957376February 27, 2017
ELECTRICAL SYSTEM
I'M UNABLE TO LOCK/UNLOCK ANY DOORS USING THE LOCK/UNLOCK BUTTONS IN THE CAR. THEY ONLY LOCK/UNLOCK MANUALLY. THE KEY MANUALLY LOCKS/UNLOCKS THE DRIVER DOOR ONLY. FOB DOESN'T WORK FOR ANY LOCKS, AND IT'S A NEW ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957378February 27, 2017
SEATS
DRIVER'S SEAT BRACKET IS BROKEN SO THE SEAT IS SLANTED AND WOBBLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957413February 27, 2017
FORWARD COLLISION AVOIDANCE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS, THE FORWARD BRAKING SYSTEM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR ROUTINE MAINTENANCE. THE CONTACT STATED TO THE TECHNICIAN THAT THE FORWARD BRAKING WARNING INDICATOR ILLUMINATED. IT WAS DIAGNOSED THAT THE WARNING INDICATOR WAS ILLUMINATED DUE TO THE VEHICLE BEING BUMPED AND THAT THE EMERGENCY BRAKING SYSTEM WAS TURNED OFF. THE ISSUE PERSISTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE ISSUE COULD NOT BE DIAGNOSED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY HIT A MONTH PRIOR. THE CONTACT ALSO STATED THAT THE FRONT DRIVER AND PASSENGER SIDEVIEW MIRRORS "CLOSE VEHICLE" WARNING SIGNALS NO LONGER ILLUMINATED WHEN OTHER VEHICLES WERE CLOSE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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