Nissan Murano Complaints

5,967 consumer complaints on file.

#10947315January 24, 2017
SERVICE BRAKES
WHILE APPLYING MY BRAKES TO STOP I HIT A BUMP AND I COULDN'T BRAKE. MY BRAKES LOST ALL PRESSURE, THE PEDDLE WENT ALL THE WAY TO THE FLOOR AND I WAS UNABLE TO STOP MY VEHICLE AT THE STOP SIGN. I RAN THE STOP SIGN AND SLOWLY I GOT MY VEHICLE TO STOP BY LOWERING MY GEAR. I HAD ALREADY REPLACED MY BREAK PADS AND ROTORS LAST YEAR AND MY FLUIDS HAD BEEN CHECKED JUST A MONTH AGO. I TOOK MY VEHICLE TO THE SHOP AND THEY CHECKED MY BRAKES AND THE FLUID WHICH WERE ALL FINE. THE SHOP WAS ABLE TO MAKE THIS CONDITION HAPPEN NUMEROUS TIMES OVER AND DIAGNOSED THE PROBLEM. THE ABS VALVE WAS STUCK OPEN WHEN HITTING A BUMP AND THUS NO BRAKE PRESSURE. I LOOKED ON THE RECALL WEBSITE AND NOTICED THIS SAME ISSUE HAPPENED TO THE 2014 AND 2015 MODELS AND THIS HAD BEEN RECALLED FOR THESE VEHICLES. ALSO, I WENT ONLINE AND FOUND A BLOG OF COMPLAINTS ABOUT THIS SAME ISSUE WITH THE 2009 VEHICLE FROM OTHER OWNERS. THIS SHOULD BE RECALLED JUST LIKE THE OTHER YEARS. VERY SCARY TO HAVE HAD THIS HAPPEN AND KNOW THAT IT MAY HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947407January 24, 2017
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT THE BRACKET UNDER THE FRONT DRIVER'S SEAT, WHICH SECURED THE SEAT IN PLACE, FRACTURED AND CAUSED THE SEAT TO TILT TO THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SEAT AND THE BRACKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE. UPDATED 05/10/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947207January 23, 2017
SEATS
I EXITED A PARKING LOT AND WHILE DRIVING AT APPROXIMATELY 20MPH THE DRIVERS SEAT REAR MOUNTING BRACKET BROKE ON THE REAR LEFT SIDE, THE SEAT SNAPPED BACK TO THE LEFT SIDE WHICH NEARLY CAUSED ME TO LOSE CONTROL OF THE VEHICLE. I'VE READ ON THE FORUMS THAT THIS IS HAPPENING TO NEARLY EVERY SINGLE 2003 - 2007 NISSAN MURANO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946695January 20, 2017
AIR BAGS
PASSENGER AIRBAG LIGHT REMAINS ON SPORADICALLY WHEN A PASSENGER IS IN THE SEAT. THE VEHICLE HAS BEEN TAKEN TO THE DEALER TWO TIMES BUT THE PROBLEM HASN'T BEEN RESOLVED. THE PROBLEM IS STILL OCCURRING SPORADICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946169January 18, 2017
UNKNOWN OR OTHER
NHTSA RECALL 16V-244, THE OCCUPANT CLASSIFICATION SYSTEM SOFTWARE, NOTIFIED 6/16, DEALER ATTEMPTED TO CORRECT THE PROBLEM IN JUNE, JULY, SEPT., OCT., NOV., AND ADVISED ME IN DEC. THAT THERE WAS NO "FIX", AT THAT TIME I WAS TURNED OVER TO NISSAN CONSUMER AFFAIRS, CASE#24846736, IN LATE DEC. I WAS ADVISED THAT NISSAN WOULD DECIDE TO EITHER BUY THE CAR BACK OR REPLACE IT IN 10 DAYS; THAT PERIOD HAS PASSED AND THEY ARE BLAMING THE DEALER FOR NOT SENDING WORK ORDERS, BUT I VERIFIED THEY WERE SENT TWICE AND NISSAN MISPLACED THEM. THE CAR IS UNSAFE TO DRIVE WITH A PASSENGER AND I FEEL THAT I AM JUST GETTING THE "RUN-A-ROUND". I HAVE PHOTOS BUT DON'T KNOW HOW TO ATTACH THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945637January 17, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 3 MPH AND ATTEMPTING TO PARK THE VEHICLE, IT SUDDENLY EXPERIENCED UNINTENDED ACCELERATION WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CRASHED INTO A METAL RAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10945718January 17, 2017
AIR BAGS
THE FRONT PASSENGER SIDE AIR BAG SENSOR IS FAULTY. WHEN MY 67 LB DAUGHTER SITS IN THE FRONT SEAT, THE AIR BAG LIGHT TURNS OFF INDICATING THAT THE AIRBAG IS ACTIVE. I BROUGHT THE VEHICLE IN TO THE DEALER AND THEY "UPDATED AND RE-CALIBRATED" THE SENSOR, BUT I AM STILL HAVING THE SAME ISSUE. I WAS GIVEN ANOTHER MURANO AS A LOANER VEHICLE WHILE THEY REPAIRED MINE AND WHEN MY DAUGHTER SAT IN THE FRONT SEAT OF THE LOANER VEHICLE, THE AIR BAG INDICATOR TURNED OFF AS WELL, INDICATING THAT THE AIR BAG WAS ACTIVE, WHICH IS TELLING ME THAT THIS IS NOT ISOLATED TO MY VEHICLE. I NEED TO GET THIS ISSUE RESOLVED AND NOT SURE WHERE TO TURN, SO I'M FILING A REPORT HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945792January 17, 2017
SEATS
HELLO, RECENTLY, I BOUGHT 2017 NISSAN MURANO PLATINUM. AFTER A MONTH, I NOTICED THAT WHEN I INCREASE HEATED SEAT TEMPERATURE TO MAXIMUM, ONE HALF(RIGHT) SIDE OF FRONT SEAT HEATING IS VERY HIGH AND OTHER HALF ACT NOT EVEN 50%. I CALLED NISSAN DEALER LOCALLY TO LOOK AND INVESTIGATE HEATING DISTRIBUTION ISSUE. ON THE SAME TIME I CALLED NISSAN CUSTOMER CARE AND EXPLAIN SITUATION. I WAS TOLD BY CUSTOMER CARE TO REPORT FINDINGS BACK TO THEM BASED ON DEALERSHIP RESPONSE. DEALERSHIP RESPONDED IT IS JUST A WAY DESIGN BY NISSAN FOR ALL MURANO, THERE IS NOTHING CAN BE DONE. IT'S JUST A WAY IT IS. I FEEL HELPLESS BY NISSAN OVERALL EXPERIENCE. NISSAN SHOULD BE ABLE TO STEP UP AND LOOKING INTO THIS ISSUE TO MAKE SURE HEATED SEAL HEAT DISTRIBUTION SHOULD BE UNIFORM, NOT LIKE ONE HALF OF SEAL GET VERY HIGH COMPARE TO OTHER HALF. THIS IS VERY POOR DESIGN WITH RESPECT TO HEATED SEAT SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945536January 16, 2017
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING, MY MURANO 2012 SUNROOF EXPLODED WITHOUT ANY REASON. IT WAS A LOUD NOISE AND DID NOT KNEW WHAT HAPPENED. AFTER PULLING OVER I SAW THAT SUNROOF EXPLODED UPWARDS. THANK GOD THAT MY SUNROOF WAS CLOSED. SO ALL THE SHARDS DID NOT ENTERED THE VEHICLE AND WAS SAFE BUT SCARED OF THIS TYPE OF EXPLOSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945004January 13, 2017
ELECTRICAL SYSTEM, ENGINE
I OWN A NISSAN MURANO 2009, THERE IS A PROBLEM WITH THE ELECTRICAL SYSTEM: ALTERNATOR/GENERATOR/REGULATOR. THE CHARGER WARNING AND BRAKE WARNING LAMPS WILL IMMEDIATELY COME ON AND THE BATTER WILL BEGIN TO DISCHARGE. AFTER A SHORT TIME, THE ENGINE WILL GO INTO A "FALL SAFE" CONDITION WHICH WILL LIMIT VEHICLE SPEED. THE ENGINE WILL STOP RUNNING WHICH COULD RESULT IN A CRASH. THE ONLY WAY TO MOVE THE VEHICLE IS TO HAVE IT TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944521January 12, 2017
AIR BAGS
HAD A RECALL ON PASSENGER SIDE AIRBAG. THE LIGHT STAYS ON WHEN A PASSENGER IS PRESENT. WE TOOK IT IN TO HAVE IT FIXED ACCORDING TO THE RECALL .IT WORKED FOR A WHILE AND STARTED DOING THE SAME ISSUES. SOMETIMES IT WORKS AND SOMETIMES IT DOESN'T. AGAIN WE ASKED THEM TO TAKE A LOOK AT IT . WHAT THEY TOLD US TO WIGGLE AROUND ON THE SEAT, WHICH IS STUPID. IT'S STILL NOT FIXED.THIS IS A SAFETY ISSUE AND WE WANT IT FIX. NOT HAPPY ABOUT THIS. IS IT A SOFTWARE PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943991January 9, 2017
SERVICE BRAKES
2009 NISSAN MURANO LOSES BRAKE PRESSURE AFTER HITTING BUMPS WHILE BRAKING. BRAKE PEDAL GOES SOFT AND DRIVER IS REQUIRED TO PUSH BRAKE PEDAL 3/4 OF PEDAL TRAVEL BEFORE BRAKES ENACT. WE'VE OWNED THIS VEHICLE 05/2015 AND THIS IS THE 4TH RIME THIS HAS HAPPENED. VEHICLE IS IN THIS CONDITION PRESENTLY. ONCE STOPPED THE VEHICLE STAYS PUT. THE SYMPTOM CORRECTS ITSELF BETWEEN A FEW HOURS TO 1-2 DAYS. I'VE HAD A LOCAL DEALER LOOK AT VEHICLE BUT SYMPTOM WAS GONE ON ARRIVAL. AT THEIR SUGGESTION, THEY REPLACED THE BRAKES. IT'S VERY SPORADIC AS TO WHEN IT HAPPENS OR THE SEVERITY OF THE BUMPS TO CAUSE ISSUE. THE BRAKES FLUID IS CLEAN AND AT PROPER LEVEL, ROTORS ARE IN GOOD SHAPE, AND NO WARNING OR ABS LIGHTS ON DASHBOARD. THERE ALSO HAS BEEN NO CODES THROWN BY COMPUTER. I REMOVED AND RESEATED ABS FUSE BUT ISSUE STILL REMAINS. A QUICK ONLINE SEARCH REVEALS MULTIPLE OWNERS HAVING SAME ISSUE SINCE AT LEAST 2010. ALTHOUGH THE BRAKES DON'T FAIL ENTIRELY, IT CAN CAUSE ACCIDENTS WHEN PEDAL TRAVEL REQUIREMENTS CHANGE UPON BRAKING. IT MAY BE A PRE-CURSOR TO A COMPLETE FAILURE IF NOT ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943704January 8, 2017
SERVICE BRAKES
AFTER EVERY TIME THE ABS HAS BEEN ENGAGED FROM SLIDING ON ICE/SNOW ETC, THE BRAKES ARE EXTREMELY SOFT AND SPONGY. LASTS ABOUT A WEEK OR SO BEFORE THE BRAKES RETURN TO NORMAL. PREVIOUSLY HAD DEALERSHIP LOOK AT THE PROBLEM BUT THEY WERE UNABLE TO FIND THE CAUSE. HAS BEEN GOING ON FOR AT LEAST THE LAST FEW YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940340January 7, 2017
VISIBILITY/WIPER
DRIVER SIDE SUN VISOR FAILS TO HOLD POSITION AND FALLS DOWN BLOCKING VISIBILITY. THIS HAS OCCURRED WHEN DRIVING AND FOR TALL DRIVERS COMPLETELY BLOCKS THE ROAD OR EVEN WORSE DROPS ON LEFT TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939225January 3, 2017
AIR BAGS
WE HAVE REPEATEDLY COMPLAINED TO OUR DEALER REGARDING THE PASSENGER SIDE AIR BAG NOT ACTIVATING WITH A PASSENGER IN THE SEAT. IT DOES NOT OCCUR ALL OF THE TIME, AND WILL USUALLY ENGAGE WITHIN 5 MILES OF DRIVING. I JUST HAD THE DEALER LOOK AT IT AGAIN AND REQUESTED THAT THE SENSOR BE REPLACED. THEY CAN'T RECREATE OUR ISSUE AFTER HAVING THE CAR FOR 4 DAYS, SO THEY REPLACED NOTHING AND GAVE ME THE CAR BACK. I AM COMPLETELY FRUSTRATED AT THEIR LACK OF CONCERN OVER WHAT I CONSIDER TO BE A SAFETY FAILURE. WE HAVE HAD THE ISSUE SINCE WE BOUGHT THE CAR IN APRIL 2016. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939471January 3, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT STATED THAT THE KEYLESS IGNITION BUTTON FAILED TO START THE VEHICLE. THE CONTACT STATED THAT THE KEYS WERE NOT IN THE VEHICLE WHEN THE ISSUE OCCURRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939532January 3, 2017
SERVICE BRAKES
WE HAVE HAD TWO INCIDENTS NOW WHERE THE BRAKES HAVE FAILED ON OUR 2009 MURANO. AFTER HITTING A POT HOLE WHILE ENTERING AN INTERSECTION, I TRIED TO TURN RIGHT. I WENT TO HIT MY BRAKES IN THE TURN BUT FOUND THEY WERE NOT WORKING. I PUSHED THE PEDAL TO THE FLOOR WITH NO CHANGE. I THEN REPEATEDLY PUMPED THE BREAKS TO GET SOME KIND OF TRACTION AND WAS EVENTUALLY ABLE TO COME TO A STOP. BECAUSE OF MY LOCATION IN THE INTERSECTION, I THEN HAD TO CONTINUE TO CLEAR THE AREA. THE BRAKES CONTINUED TO BE "SOFT" UNTIL I WAS ABLE TO GET TO A SAFE PLACE. I TURNED THE VEHICLE OFF AND RESTARTED AFTER SEVERAL MINUTES. THE BRAKE SYSTEM APPEARED TO RESET AND I HAD NO FURTHER PROBLEMS. THE FIRST OCCURRENCE WITH BRAKES FAILING WAS SEVERAL WEEKS AGO, THE SAME THING HAPPENED WHILE MY DAUGHTER WAS DRIVING. SHE HIT A BUMP IN THE ROAD, AND THEN LOST ALL BRAKING. HER SPEED WAS MINIMAL AND SHE WAS ABLE TO STOP. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THERE WERE NO OTHER PROBLEMS UNTIL TODAY. NEW BRAKES AND ROTORS WERE PUT ON APPROXIMATELY 9 MONTHS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938976January 1, 2017
UNKNOWN OR OTHER
MY INTAKE AIR DUCT COMES OFF,CAUSING STALLING, BAD GAS MILEAGE, RUNNING BAD & THROWING MAFF CODES... THIS PROBLEM BEGIN HAPPENING AROUND EARLY NOVEMBER 2016 & HAPPENS OFTEN. I'M TRYING TO AVOID A CRASH, THIS IS HEART RENCHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938991January 1, 2017
TIRES, WHEELS, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I PURCHASED MY MURANO 5 YEARS AGO AND I'VE HAD A FEW ISSUES BUT BEEN VERY HAPPY WITH PURCHASE OTHER THAN 2 THINGS! 1 THE WHEEL VALVES HAVE BEEN A COMMON ISSUE IN ON MY THIRD SET OF TIRES BUT I'M CONSTANTLY HAVING TO AIR THEM DUE TO THE VALVE IN SIDE THE TIRE! MINE ISN'T LISTED UNDER RECALL IT THERE IS A RECALL ON OTHER NISSAN WITH SAME ISSUE. THE SECOND MY STEREO LOCKED UP CDS AND THE WARRANTY DIDN'T COVER THIS WAS A WEEK AFTER PURCHASE THAT WAS. WET DISAPPOINTING AFTER PAYING OVER 30,000 FOR IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938917December 31, 2016
VISIBILITY/WIPER
THE DRIVER'S SIDE SUN VISOR FALLS DOWN AND WILL NOT STAY UP. THIS DISTRACTS THE DRIVERS ABILITY TO SEE AND IS A SERIOUS SAFETY CONCERN THAT WILL DIRECTLY RESULT IN ACCIDENTS. THIS IS A COMMON PROBLEM ON THIS VEHICLE AND AN ISSUE THAT HAS BEEN REPORTED BY MANY MURANO OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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