Nissan Murano Complaints

5,967 consumer complaints on file.

#11773899October 27, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving the emergency braking light comes on in the dash and my vehicle loses power
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773465October 25, 2026
EXTERIOR LIGHTING
Severe moisture intrusion into the headlight assembly of my low-mileage (19,800 miles) 2019 Nissan Murano Platinum has caused an electrical and illumination failure, compromising critical forward night-visibility and creating an immediate roadway safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773104October 22, 2026
SERVICE BRAKES
On [XXX], at approximately [XXX]., I was involved in a low-speed, front-end collision while making a left turn from [XXX] onto [XXX]. I was following a Toyota Tacoma that stopped suddenly for a pedestrian near the crosswalk. I immediately applied what I believed was maximum emergency braking pressure to my brake pedal. The pedal felt firm, with apparently normal resistance, but I did not experience the deceleration or braking response I expected. Despite my braking effort, my Murano continued forward and struck the rear of the Tacoma. My VIOFO dashcam recorded the incident, including GPS-indicated vehicle speed and time. The displayed speed was approximately 14 mph at impact. I experienced no noticeable strong deceleration before the collision. I did not observe a forward-collision warning or automatic emergency braking intervention. I subsequently had the vehicle examined by a collision repair facility on [XXX] and Tony Nissan in Waipahu on [XXX]. Electronic scans did not identify braking-system fault codes. Tony Nissan performed an approximately 18-mile road test and reported that it could not reproduce the braking concern. Its inspection included checks for hydraulic leaks, brake-fluid level, and brake-booster vacuum leakage. The dealership also found the front brake pads worn to approximately 2 mm. Although the braking problem has not been reproduced or diagnosed, I remain concerned that an intermittent mechanical, hydraulic, or electronic braking malfunction may have occurred during the collision. The vehicle previously received a replacement ABS actuator and electronic control unit under Nissan campaign R1809 in February 2019. I have opened a case with Nissan Consumer Affairs, Case No. [XXX]. Nissan has instructed me not to repair or alter the vehicle pending further contact. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11772563October 20, 2026
SUSPENSION
Component Affected: SUSPENSION: FRONT: CONTROL ARM: LOWER ARM Description of Defect: My 2020 Nissan Murano experienced a severe front suspension failure matching the exact structural symptoms described in Nissan Recall Campaign PC797 (NHTSA Campaign Number 21V170000) for defective front transverse links/lower control arms. The vehicle exhibited a loud popping and clunking noise coming from the front end, occurring primarily when applying the brakes and coming to a stop as the vehicle’s weight shifted forward. A professional diagnosis confirmed a failing front lower control arm and ball joint, creating a structural failure and an immediate risk of component separation, which threatens a total loss of steering control. This safety defect first manifested as a persistent noise last year while the vehicle was still well under the 84,000-mile mark when I took it in to have my transmission fluid changed. However, I thought it pertained to my front brakes and the repair man said when he drove it, he didn't hear the noise. But I continued to hear the noise when I braked in the front area. So, when I recently checked my 17-digit VIN on the official recall portal, after the inspection of my vehicle during an oil change, is when I was told about the front suspension. My vehicle shows "0 Open Recalls." Nissan Corporate Consumer Affairs refused to offer assistance or a goodwill repair due to the current mileage (99,488 miles), stating my VIN was excluded from the campaign. Because my vehicle is experiencing the exact structural defect, manufacturing flaw, and safety risk outlined in Campaign PC797, I am filing this complaint to urge the NHTSA to investigate and mandate an expansion of the recall footprint to include excluded VIN blocks. I have paid $680 out-of-pocket to Torrance Motors to replace the defective control arm and perform a mandatory wheel alignment to keep the vehicle road-safe. I retain all itemized repair receipts for future reimbursement verification.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772402October 20, 2026
ENGINE
On October 14, 2026, while driving my 2025 Nissan Murano, the engine suddenly began making an extremely loud, sustained sound as though it was revving at very high RPM. I completely released the accelerator and applied the brakes, but the loud revving continued while the vehicle slowed. I remained able to brake and reduce speed; the vehicle did not accelerate uncontrollably. I safely pulled over, switched off the engine, and restarted it. The abnormal behavior then disappeared. I did not record the actual RPM. Two yellow dashboard indicators appeared during the incident, but I could not identify them with certainty. The Check Engine light did not illuminate. Several milder episodes of unusual engine revving had occurred previously during normal driving. The unpredictable behavior raised concern about a possible engine or transmission malfunction while driving. The specific failed component and cause are unknown. On October 19, 2026, Lorenzo Nissan Fort Lauderdale inspected the vehicle under repair order 300406. Mileage was 10,951 at intake and 10,960 after testing. The technician reported a nine-mile road test, no abnormal RPM flare, normal transmission operation, and no diagnostic trouble codes. The reported condition was not reproduced, and its cause remains unidentified. The repair order summarizes revving during acceleration but omits that it continued after releasing the accelerator and while braking, and disappeared after restarting. I had provided these details in writing to the service director. I have also submitted an inquiry to Nissan Consumer Affairs and am awaiting a response. Service records and correspondence are available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772056October 19, 2026
UNKNOWN OR OTHER
I am writing to formally document a serious safety incident involving my 2025 Nissan Murano, VIN [XXX] which I purchased from CarMax on XXX with fewer than 300 miles on the odometer. The current mileage is approximately 2,500. On XXX while driving on a public road, the vehicle suddenly and completely shut down with no prior warning. Multiple malfunction lights illuminated. The vehicle retained electrical power but would not move. I was fortunate that this occurred on a low-speed county road (35 mph limit). Had the same failure occurred on the interstate earlier that day, the outcome could have been tragic. I was able to restore limited operation only after performing a complete shutdown and opening the driver’s door, which appeared to reset the system. This is not an acceptable or reliable solution for a brand-new vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771872October 17, 2026
POWER TRAIN, UNKNOWN OR OTHER
I was at a stop light I proceeded to take off and car was lagging when accelerating. Recently just discovered that the vehicle lags in reverse also . Foot is placed on a gas pedal car hesitate to take off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769759October 7, 2026
SUSPENSION
Component: Suspension: Front: Control Arm Incident Description: State that both front upper control arm bushings suffered severe structural tearing at ~53,800 miles. This was identified when tires were being replaced on August 25th or 26th 2026 I reported the issue to Nissan Consumers and it was inspected by Nissan dealer on August 27th 2026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768956October 5, 2026
VISIBILITY:SUN/MOON ROOF ASSEMBLY
January 4, 2024 the front portion of our panoramic sunroof shattered spontaneously. We thought we were struck by something so took care of it through our insurance. On April 27, 2026 the back portion of our panoramic sunroof shattered spontaneously. This time we were driving on the freeway on an overpass and there was no one around. This was also taken care of through our insurance. The repair shop checked for a recall and there wasn't one. We checked on the internet about this issue and saw that this has been a problem. We tried to be included in a class action suit and it had been closed. The attorney said we should report both instances to NHTSA so that's what we are doing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768175September 30, 2026
UNKNOWN OR OTHER
yes i took my car into the shop on 9/25/2026 and they fixed two transmission leaks and my sway bar endlink but they also noticed that the bolts on my subframe were loose and they don't know how long it was like that I bought the vehicle in may of 2026 the shop said it was like the bolts were loose they told me that i need to keep an eye on it. This issue needs to be fixed with nissian
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767896September 29, 2026
POWER TRAIN
CVT Transmission judder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767436September 28, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SUSPENSION
No electrical works in this car. He may be driving and it just stalls. He pulls over for a couple of minutes and tries to go and it just keeps dying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766977September 25, 2026
ENGINE
The engine and transmission do not run smoothly. It hesitates, and it doesn’t downshift correctly. The engine revs up and will not shift gears properly. It’s jerky. Everything about this engine and transmission feels strange for a luxury car. Sometimes, I don’t feel safe trying to pass somebody. You wouldn’t know how bad of a ride this car is from a 20-minute or even a 10-minute test drive. It’s something you have to own and experience to understand. Whatever they did with this car feels unsafe to drive, especially with the engine stuttering and hesitating the way it does. And I only have 7,700 miles on my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766664September 24, 2026
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2026 Nissan Murano. The contact stated that while driving approximately 25 MPH and depressing the brake pedal to avoid sudden merging traffic and to decelerate, the vehicle accelerated unintendedly. The brake pedal was depressed to come to a complete stop and another vehicle behind avoided crashing in to the rear of the vehicle. In addition, the contact stated that while driving approximately 25 MPH, the instrument panel rebooted independently. The vehicle was taken to a local dealer, where it remained for further investigation. In addition, the contact stated that the vehicle was taken to the same local dealer where the trunk was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,890.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766303September 23, 2026
SERVICE BRAKES, POWER TRAIN
I was going down a hill and when I tried to slow down the brakes went to the floor and I hit the drive gear button twice and it went back to normal. I did not notice anything on the dash screens that I am aware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766481September 23, 2026
POWER TRAIN
I am assuming it is the power train/transmission. that keeps malfunctioning. This has happened NUMEROUS times and appears to be happening more and more often. i was almost in a collision because of it. It definitely puts my safety and the safety of others at risk. The problem has not been reproduced or confirmed by a dealer and they are now telling me (verbally) that I cannot bring it back Unless I get some kind of warning on the vehicle. Yes, I took it into the Nissan Dealer in [XXX] and they could not replicate the problem. They originally assumed I was doing something (accidently hitting the shifters) but the Rep (Dustin) stated he drove it at the speeds it was happening and could not engage the shifters so it wasn't me. (he verbally told me this) There were no warning lamps or messages. HOWEVER, on XXX, I received an email from Nissan that the "Electric Shift Control System Warning Light is on" and to take it to the dealer as soon as possible. When I took it to the Dealer, they stated they could no Nothing since there was no Error On The Vehicle. They admitted something was probably wrong, but without the actual vehicle telling them, they couldn't help me. They refused to look at it or write a ticket. On Various occasions after I start the vehicle, as I'm trying to accelerate, it revs but will not speed up. I have been able to pull over on all these occasions, stop the engine and restart the engine. It then fixes the problem. However, on Tuesday, XXX, I was at a drive thru. When I left the drive thru and pulled into traffic on a VERY busy Street it started revving and not accelerating. Thankfully, I was able to safely pull over before the car behind me hit me. At no time while I was in the drive thru did I turn off the vehicle. This is the first time that happened. The very next day when I was in a shopping mall, it did it again. I was able to take a picture of it revving and only going 18 miles an hour INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766017September 22, 2026
STRUCTURE:INTERIOR PANELS:SUN VISOR
This is the second set of sunvisors on my Murano definite safety hazard when hitting a slight bump in the road, they fall down blocking your vision all of a sudden. While driving, I have to push it back up and most of the time it falls right back down. This is something that Nissan should be held accountable for as $200 a set is very expensive when they keep breaking. If I get hurt because of them in a car accident, I will be suing Nissan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765349September 18, 2026
SERVICE BRAKES
brakes/ ABS brake system: Still in use currently. Not reproducible, very erratic; once every few days of operation. No outside inspections to date. No warning lights of messsages/ error codes before or after the brake failure. Event: Brake will fail on rare occasions randomly. No particular event precedes the failure: (corner; speed; trip duration; road vibration; etc). When brake is pressed, pedal drops to near the floor before giving some back pressure. No noticeable speed reduction here. If brakes are pumped they will begin to delevope pressure with some reduction in velocity. After several more pumps the brake activation returns and car can be stopped. No accident from this problem yet. Brake reservoir is full and has been full during these problems. This seems very similar to the 2009 murano recall for ABS system failure. NHTSA Campaign Number 18V916. Murano did a prior recall repair around 2020ish, and changed to DOT4 I think. That is the indicated fluid for this system. Very dangerous, and completely unexpected failure; luckily the emergency brake still works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765060September 17, 2026
STEERING, SUSPENSION
The contact owns a 2020 Nissan Murano. The contact stated that while driving at an undisclosed speed, the vehicle was driving unstable. The vehicle was taken to an independent mechanic, and the suspension was inspected. The mechanic became aware of cracked bushings on the upper control arm on both sides of the vehicle. The independent mechanic performed an alignment; however, after the alignment was performed, the steering instability and handling failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact associated the failure with NHTSA Campaign Number: 21V170000 (Steering); however, the VIN was not included in the recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763410September 10, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
System that failed: Automatic Emergency Braking. The car is at the dealership now. My safety/others safety at risk: I was driving at about 40-45 mph and for no reason at all the emergency braking system engaged and brought my car to a screeching halt in the middle of the road. There was no reason for the emergency brakes to engage as there was nothing in front of me. The car behind me then had to slam on their brakes as I had come to a complete stop in the middle of the road for no reason. Had the car behind me not been paying attention, they would have certainly hit me and we both could have been injured. In addition, if this happened on the highway the consequences could certainly be catastrophic. Problem reproduced/confirmed: Not sure, waiting to hear from dealer Inspection: Just at the dealer. Warning lamps/messages: Definitely something flashed up that I'm pretty sure was red and white but didn't stay long. Symptoms prior: My alternator went out in August 2026, also bringing my car to a complete stop in the middle of the road. Was told at the dealer it was a fluke manufacturing defect and was fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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