Nissan Murano Complaints

5,967 consumer complaints on file.

#10956786February 24, 2017
STEERING
POWER STEERING HOSE THAT GOES TO RACK AND PINION IS LEAKING. I CONTACTED SEVERAL LOCAL AUTO SHOPS (AUTO VICTORY, YOUNGSTEDTS, PRECISITION TUNE) AND THEY ALL FIND THE SAME ISSUE. ALL AUTO SHOPS MENTIONED THEY HAD DONE MULTIPLE POWER STEERING HOSE REPLACEMENTS FOR THIS SAME EXACT MODEL. IT APPEARS THIS IS A COMMON ISSUE IN 2013 NISSAN MURANO'S. THE AUTO SHOPS STATED IT IS PROBABLY RECALLED BY NOW BUT IT IS NOT. I AM MAKING THIS COMPLAINT SO THAT NISSAN CAN ASSUME RESPONSIBILITY OF THIS FACTORY DEFECT. ALL THESE CARS HAD LESS THAN 50K MILES ON THEM WHEN THIS PART BROKE DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956268February 22, 2017
SERVICE BRAKES
1. DROVE VEHICLE TO TOWN TO GET GROCERIES. AT THE FIRST STOP SIGN THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. HAD TO PUMP BRAKES AFTER CAR DID NOT STOP. STOPPED IN MIDDLE OF INTERSECTION. 2. DROVE CAR BACK HOME. CALLED THE AUBERT TOW SERVICE IN INDIANOLA, IA AND THEY PICKED UP CAR ON A FLAT BED TRAILER AND DELIVERED TO AVIITT AUTOMOTIVE IN INDIANOLA, IA. 3. I AM CLOSING A COPY OF THE DEFECTIVE ISSUE ON THE NISSAN. THE ABS BRAKE ACTUATOR AND ELECTRIC UNIT FAILED. 4. MILES ON THE VEHICLE IS 60,088. 5. THE DATE OF THE INCIDENT IS 2-16-2017 6. THE MECHANIC STATED THE ACTUATOR IN THE 2009 WAS REPLACED ON LATER MURANO. 7 THERE IS NO RECALL ON THE 2009 NISSAN MURANO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956377February 22, 2017
AIR BAGS
190 POUND PASSENGER SITTING STRAIGHT UPRIGHT, AIRBAG LIGHT IS ILLUMINATED ON CENTER CONSOLE INDICATING THAT THE PASSENGER AIRBAG IS TURNED OFF WHILE VEHICLE IN MOTION FOR AT LEAST 30 MINUTES IN DURATION. I RARELY HAVE PASSENGERS BUT THIS HAS OCCURRED TWICE IN 10K MILES. I PURCHASED THE VEHICLE IN 9/2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955192February 17, 2017
VISIBILITY/WIPER, UNKNOWN OR OTHER
VISORS WILL NOT STAY UP IN STORAGE. EXPENSIVE REPLACEMENT BUT NOT SAFE. VISOR WILL SUDDENLY DROP OBSTRUCTING DRIVERS VIEW OF THE ROAD. THIS HAPPENS BOTH ON DRIVER AND PASSENGER VISORS BUT DRIVER IS WORSE. COMPLETELY OBSCURES VIEW OF ROAD AND IT IS UNPREDICTABLE WHEN IT WILL HAPPEN. NO WAY TO TIGHTEN OR FIX. NO PROMISE THAT REPLACEMENT WON'T HAVE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955193February 17, 2017
ENGINE
INTAKE BOOT SEPARATES FROM THE INTAKE MANIFOLD AND THE ENGINE STALLS. THIS CAN AND HAS HAPPENED TO ME AT FREEWAY SPEEDS. TOTAL LOSS OF POWER AND CONTROL. MECHANIC HAS WORKED ON IT REPEATEDLY AND IT KEEPS COMING OFF. AT BEST IT WILL STAY IN PLACE FOR A COUPLE MONTHS BEFORE IT COMES OFF AGAIN WITH NO WARNING. TOLD MY CAR IS NOT COVERED BY RECALL BUT HAVE EXACT SAME PROBLEM DESCRIBED IN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954587February 14, 2017
SERVICE BRAKES
SPONGY BRAKE; HAD TO BRAKE PUSHING PEDAL ALMOST DOWN TO THE FLOOR. NO WARNING. MECHANIC THOUGHT IT WAS A CYLINDER ISSUE BUT NOT THE ISSUE. NISSIAN MECHANIC STATED IT'S A COMMON PROBLEM WITH THE 2009 NISSIAN MURANO & THE SOLUTION IS TO REPAIR THE ABS MOTOR MODULATOR VALVE. CAR HAS 91,000 MILES...UPDATED 03/29/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954284February 13, 2017
AIR BAGS
PASSENGER AIRBAG NO LONGER WORKS. SENSOR LIGHT ON DASHBOARD IS ALWAYS ON. SUTHERLIN NISSAN SAYS WE ARE RESPONSIBLE FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954320February 13, 2017
POWER TRAIN
DIFFICULTY WITH GEAR SHIFT MOVING OUT OF PARK INTO DRIVE, NEUTRAL OR REVERSE. PROBLEM OCCURS WITH COLD ENGINE AND WARM ENGINE, ALWAYS FROM STATIONARY POSITION. MAKES A LOW SOUNDING CLUNK AFTER FINALLY MOVING INTO GEAR. RESISTANCE OF GEAR SHIFT TO MOVE IS NOT CONSISTENT BUT IS FREQUENT (ABOUT 7 OUT OF EVERY 10 DRIVING EVENTS OR 70% OF THE TIME) NO FLUID LEAKAGE UNDER VEHICLE HAS BEEN OBSERVED. PROBLEM HAS EXISTED WITH CAR WITHIN MONTHS OF PURCHASE AS NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950389February 8, 2017
SERVICE BRAKES
ON 12/15/16 I WAS DRIVING MY 2011 NISSAN MURANO AWD AND WHEN BRAKING FOR A LEFT TURN LANE ON A LOCAL STREET (GOING ABOUT 30 MPH) THE BRAKE PEDAL ALL OF A SUDDEN HAD NO PRESSURE & WENT ALL THE WAY TO THE FLOOR. I COULD NOT STOP THE CAR & I HAD TO VEER TO THE RIGHT TO AVOID HITTING A CAR IN FRONT OF ME. TOWED THE CAR TO THE NISSAN DEALER THE NEXT DAY, 12/16/16, & THEY SAID IT WAS THE MASTER BRAKE CYLINDER. THEY REPLACED THE MASTER BRAKE CYLINDER FOR ABOUT $700 & IT WAS WORKING NORMALLY EXCEPT FOR A SLIGHT WHIRRING SOUND. ON 2/6/17, APPROXIMATELY A MONTH AND A HALF LATER. I WAS ENTERING A FREEWAY ON RAMP (CURVING TYPE OF ON RAMP APPROXIMATELY 45 MPH) AND THE BRAKES WENT TO THE FLOOR AGAIN WITH NO PRESSURE. I HAD TO SHARPLY TURN TO THE RIGHT TO AVOID HITTING THE CAR IN FRONT AND COAST TO A STOP. TOOK THE CAR TO THE SAME DEALER AND THEY SAID THE PROBLEM WAS NOW WORN FRONT BRAKES $400. THEN THEY CALLED A LITTLE LATER AND CHANGED THEIR DIAGNOSIS AND SAID THE ISSUE WAS NOW THE ABS ACTUATOR, $1900. DID SOME RESEARCH ONLINE AND FOUND THAT NISSAN HAS A RECALL FOR CERTAIN YEAR MURANO ABS ACTUATORS. I BELIEVE THEY SHOULD EXPAND THE RECALL BECAUSE IT SEEMS TO BE AFFECTING MY 2011 MURANO AND I HAVE READ MANY 2009 MURANO OWNERS EXPERIENCING MANY OF THE SAME ISSUES I AM. INTERESTINGLY BOTH TIMES THE BRAKES FAILED WERE ON VERY RAINY DAYS. I THINK THIS ISSUE SHOULD BE ADDRESSED BEFORE A BAD ACCIDENT OCCURS WHERE THERE COULD BE A FATALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950095February 7, 2017
STRUCTURE:BODY
NISSAN MURANO 2016 AND ON OUR PREVIOUSLY OWNED 2014 PATHFINDER, WHEN STATIONARY, THE POWERED BACK LIFTGATE CAN REVERT DIRECTION WHEN IT'S AUTOMATICALLY OPENING TO AUTOMATICALLY CLOSING WHEN THERE'S ACCUMULATED SNOW OR HEAVY SNOWFALL, WHEN THERE'S WEIGHT. THE FORCE FOR IT'S POWERED CLOSING IS ENOUGH TO PINCH SOMEONE BETWEEN CAR OR TO HIT THEIR HEAD. NISSAN HAS ACKNOWLEDGED THIS IS BY DESIGN AND "NO REPAIR OPTION" BOTH AT DEALER AND WITH MY CALL WITH ANDREA FROM NISSAN NORTH AMERICA'S CUSTOMER CARE DEPARTMENT. HOWEVER, IT IS A DANGER. IN OUR CASE, THE FORCE OF IT COMING DOWN AND MY WIFE STANDING UP AFTER PUTTING IN GROCERY, NOT REALIZING THE GATE IS COMING DOWN ON HER, RESULTED IN HER HITTING HER HEAD ON THE LIFT GATE COMING DOWN AND CAUSED INJURY TO HER HEAD AND HER HEAD TO SWELL. THERE ARE ALSO OTHER COMPLAINTS OF SIMILAR SITUATION ONLINE PER BELOW. IT IS A ACTUAL DANGER AND SHOULD BE CORRECTED BY NISSAN. IT SHOULD NOT COME DOWN BUT INSTEAD SHOULD JUST STOP. IT CAN BE EASILY REPRODUCED AND WE HAVE VIDEO TO SHOW HOW IT CAN BE REPRODUCED WHEN THERE'S WEIGHT ON THE LIFTGATE SUCH AS ENOUGH SNOW ACCUMULATION ON IT. HTTP://WWW.CARCOMPLAINTS.COM/NISSAN/PATHFINDER/2014/BODY_PAINT/LIFTGATE_OPENS_AND_CLOSES_WITHOUT_HITTING_BUTTON.SHTML
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10950108February 7, 2017
UNKNOWN OR OTHER
MY SIX-MONTH OLD 2016 NISSAN MURANO PLATINUM HAD SPONTANEOUS COMBUSTION OF MOON ROOF WHILE DRIVING ON FREEWAY IN GOOD WEATHER. THERE WERE NO CARS AROUND ME AND NO OVERHEAD PASS. THERE WERE NO BUMPS IN THE ROAD. I SAW NO ROCKS OR ANYTHING COMING TOWARD THE CAR. THERE WAS NO PREVIOUS DAMAGE. I HEARD A SNAP SOUND AND A LOUD BANG LIKE A GUNSHOT OR BOMB. IT SCARED ME. I DIDNT KNOW WHAT HAD HAPPENED UNTIL I WAS OFF THE FREEWAY AND CHECKED MY CAR OUT. THE DEALER WILL NOT PAY FOR IT. THEY SAY IT WAS A ROCK. THERE WAS NO ROCK SEEN AND NO ROCK FOUND IN THE HOLE ON TOP OF MY CAR/MOONROOF. RESEARCH ONLINE SHOWS THAT MANY PEOPLE ALL OVER THE WORLD ARE REPORTING THIS HAPPENING FOR NISSAN AND OTHER CAR MAKES. ALL THE PICTURES AND THE STORIES REPORTED ARE THE SAME. I TOOK PICS. CAR MAKERS ARE USING CHEAPER, THINNER GLASS FOR MOON/SUN ROOFS TO KEEP DECENT MILEAGE. THE GLASS CAN BE INSTALLED WRONG, TEMPERED WRONG OR IS NOT FITTED WELL CAUSING IT TO HAVE ISSUES WITH PRESSURE. I HAVE NOTICED MOST OF THESE REPORTS INDICATE THE OCCURRENCE WHILE THE CAR IS TRAVELING ON A FREEWAY WHERE IT WOULD BE HIGHER SPEEDS THAN IN THE CITY. PLEASE INVESTIGATE. NISSAN OF BAKERSFIELD NEEDS TO PAY AND STAND BY THE CUSTOMER IN THIS CONCERN OF A DEFECTIVE PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950185February 7, 2017
SERVICE BRAKES
BRAKE PEDAL WENT TO FLOOR WITHOUT WARNING. VEHICLE FAIL TO STOP. NISSAN DEALER DIAGNOSED A FAILED ABS SYSTEM. NEW MODEL MURANOS HAVE A RECALL FOR THE SAME THING BUT NOT THE 2009.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949953February 6, 2017
AIR BAGS
AIR BAG WARNING LIGHT BEGAN FLASHING. INDICATOR LIGHT UNDER HEATING/AIR CONDITION PANEL INDICATED BAG OFF ON PASSENGER SIDE DIAGNOSTIC SCAN REQUESTED FROM DEALER REVEALED THAT "OCCUPANT SENSOR UNIT FAILED." "RECOMMENDED REPLACEMENT OF PASSSENGER AIR BAG SYSTEM AND SENSORS AT A COST OF $3,563.13." NISSAN CONSUMER AFFAIRS TWICE REJECTED MY REQUEST FOR FINANCIAL SUPPORT FOR REPAIR, "BECAUSE IT WAS NOT LISTED IN THE CAMPAIGN" (RECALL LIST). MILEAGE WAS 69,772. UPDATED 03/16/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949621February 5, 2017
STEERING
I EXPERIENCED INTERMITTENT POWER SYSTEM FAILURES SHORTLY AFTER PURCHASING A NEW 2016 MURANO ON 12/28/16. I FIRST NOTICED THE PROBLEM ON 1/4/17 WHEN I WAS MAKING A RIGHT TURN ONTO A TWO-WAY ROAD. THE POWER SYSTEM FAILED IMMEDIATELY AFTER ENTERING THE TURN AND THE STEERING WHEEL BEGAN TO PULL HARD AGAINST THE DIRECTION OF THE TURN. THIS CAUSED MY VEHICLE TO OVERSHOOT THE TURN AND I WAS DRIVING IN THE LANE OF OPPOSING TRAFFIC PULLING HARD ON THE WHEEL TO RECOVER. THEN SUDDENLY THE POWER RETURNED AND MY VEHICLE VEERED HARD TO THE RIGHT IN THE ORIGINAL DIRECTION OF THE TURN. THERE WAS NO ONCOMING TRAFFIC SO I WAS ABLE TO AVOID AN ACCIDENT. THE SECOND OCCURRENCE WAS ON 1/5/17 WHEN I WAS BACKING THE VEHICLE OUT OF A PARKING SPACE. THERE WAS ABSOLUTELY NO POWER STEERING SO THE VEHICLE DID NOT TURN AS EXPECTED INTO THE TRAFFIC LANE. I RETURNED THE VEHICLE TO THE ORIGINAL PARKING SPACE AND SHUT OFF THE ENGINE. RESTARTING THE ENGINE CAUSED THE POWER STEERING TO FUNCTION CORRECTLY AGAIN. THE THIRD OCCURRENCE WAS ON 1/6/17 WHILE DRIVING THE VEHICLE TO A NISSAN DEALER FOR REPAIR. AGAIN THE POWER STEERING FAILED MOMENTARILY WHILE MAKING A RIGHT TURN. I WAS DRIVING SLOWER THAN USUAL AND I WAS PREPARED TO ADJUST MY FORCE ON THE WHEEL BECAUSE I WAS AWARE OF THE PROBLEM. THE NISSAN SERVICE DEPARTMENT DIAGNOSED THE PROBLEM AND FOUND THAT THE CONNECTOR E62 TERMINAL 5 WIRE WAS OUT OF POSITION (SEE ATTACHED SERVICE REPORT). SO THE PROBLEM WAS BASICALLY CAUSED BY A MANUFACTURING DEFECT. I WAS VERY FORTUNATE TO HAVE AVOIDED AN ACCIDENT WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948997February 2, 2017
SERVICE BRAKES
VEHICLE HAS DEVELOPED A SOFT BRAKE PEDAL THAT REQUIRES THE PEDAL BE DEPRESSED COMPLETELY TO THE FLOOR TO INITIATE BRAKING. BRAKE PADS, BRAKE FLUID, AND BRAKE LINES HAVE BEEN CHECKED WITH NO APPARENT ISSUES. NUMEROUS OWNERS OF THIS VEHICLE MAKE/MODEL ARE REPORTING THIS SAME ISSUE WITH NO APPARENT RESOLUTION. I'M VERY CONCERNED ABOUT THE SAFETY ISSUE THIS PROBLEM PRESENTS WHILE OPERATING THIS VEHICLE. NISSAN NEEDS TO STEP IN AND IDENTIFY THE ROOT CAUSE AND CORRECTIVE ACTION TO PREVENT UNNECESSARY INJURIES OR LOSS OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948817February 1, 2017
STEERING, SUSPENSION, WHEELS
COIL SPRING ON RIGHT FRONT STRUT SPLIT AND DUG INTO TIRE CAUSING THE TIRE TO BLOW-OUT WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948682January 31, 2017
UNKNOWN OR OTHER
"TAKATA RECALL" ON JANUARY 6, 2017 I WAS ON MY WAY HOME FROM WORK GOING 59 NORTH JUST A LITTLE PASS 6 PM. WHEN ALL OF A SUDDEN I HEAR A BIG LOUD BOOM AS I MAKE MY WAY TO THE RIGHT LANE I NOTICE THAT MY SUNROOF IS MAKE A LOUD SOUND. I DIDN'T WANT TO PULL OVER SINCE I'M ALONE AND IT'S DARK. I MADE IT HOME AND I GET OUT OF THE SUV AND THAT'S WHEN I SAW MY FRONT SUNROOF GLASS IS BUSTED. THE NEXT DAY I CALL THE DEALER AND EXPLAINED WHAT HAPPENED SAID THEY CAN REPLACE IT SO I MAKE MY WAY IN JUST TO BE TOLD THEY CAN'T NOT BECAUSE IT LOOKED LIKE A ROCK HIT IT. AS I EXPLAIN TO THEM THAT I WAS ON THE FREEWAY WITH NO VEHICLE AROUND ME I TOLD THEM HOW IS THAT POSSIBLE. THEY TOLD ME SORRY BUT THAT I'M RESPONSIBLE FOR THE REPAIR OF MY SUNROOF. I HAD TO WAIT FOR MONDAY TO COME SO I CAN GET IT FIX. ATTACH ARE SOME PICTURES OF THE SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948774January 31, 2017
ENGINE
I HAVE OWNED THIS CAR FOR 5.5 MONTHS NOW .IT HAS A RAMDAM PROBLEM WHEN I TRY TO PULL OUT.WHEN I PUSH THE GAS PEDAL DOWN IT MAY OR MAY NOT PULL OUT BUT IF IT HESITATES [FROM 3 TO 20 SECONDS] IT WILL FINALY PULL OUT BUT IF YOU HAVE THE PEDAL PUSHED DOWN IT WILL TAKE OFF REAL FAST WHEN IT GETS READY TO GO.THE PROBLEM IS YOU DO NOT KNOW WHEN IT WILL DESIDE TO TAKE OFF.IT HAS DONE THIS BETWEEN 40 AND 50 TIMES SINCE NEW.I THINK THIS IS SAFTY ISSUE BECAUSE I CAN SEE HOW SOME ONE COULD PULL OUT INTO TRAFFIC OR INTO THE BACK OF SOMEONE IF IT WAS TO TAKE OFF AT THE WRONG TIME.IT HAS MY WIFE AFRAID TO DRIVE IT.I'VE HAD IT TO TWO DEALERS AND THEY SAY THEY CHECK IT AND CAN NOT DUPLACATE WHAT I SAY IT IS DOING SO THEY CAN NOT DO ANYTHING ABOUT IT.MOST OF THE TIME IT DOES THIS WHEN I PULL OUT FROM A STOP WEATHER IN TRAFFIC OR AT A STOP SIGN AND WEATHER THE CAR IS HOT OR COLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948459January 30, 2017
ELECTRICAL SYSTEM
WITHIN A PERIOD OF LESS THAN A MONTH, ALL 4 OF THE ELECTRONIC DOOR LOCKS ON ALL 4 DOORS OF MY NISSAN MURANO S HAVE FAILED. INITIALLY, THE PROBLEM WAS ISOLATED TO JUST 1 OR 2 DOORS, AND SOMETIMES IT WOULD VARY AS TO WHETHER THE DOOR WOULD LOCK OR UNLOCK WHEN EITHER PRESSING THE REMOTE ENTRY KEY FOB OR USING THE INTERIOR DOOR UNLOCK BUTTON. NOW, NO DOOR WILL LOCK/UNLOCK AT ALL. THEY CAN ONLY BE MANUALLY UNLOCKED BY PRESSING THE ROCKER SWITCH AT THE DOOR. WHILE DRIVING THE CAR, I AM UNABLE TO SECURELY LOCK ALL 4 DOORS. WHEN I EXIT THE VEHICLE, AND MANUALLY LOCK THE DOORS, UPON RETURNING, I AM UNABLE TO UNLOCK THE DOORS WITHOUT FIRST USING THE KEY IN THE DRIVERS DOOR (THE ONLY 1 WITH A KEY LOCK), AND THEN ENTERING THE VEHICLE, AND MANUALLY UNLOCKING THE OTHER 3 DOORS. THIS IS A SAFETY HAZARD WITH SMALL CHILDREN, AS I CAN NOT LEAVE THEM IN THE PARKING LOT BY THEMSELVES FOR ME TO ENTER THE VEHICLE TO GET THEIR DOOR UNLOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947578January 25, 2017
POWER TRAIN
CAR HAS ONLY 43000 MILES ON IT AND THE VALVE BODY ASSEMBLY NEEDS TO BE REPLACED. I GOT A PRICE OF ALMOST $1,700 FOR THIS REPAIR AND APPARENTLY IT IS A VERY COMMON ISSUE WITH THESE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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