Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10457197May 2, 2012
FUEL SYSTEM, GASOLINE
REFERENCE NHTSA ACTION NUMBER PE12001. 1ST INCIDENT (2007), HEAVY FUEL SMELL INSIDE MY CAR, NOTICED A LOT OF GAS INSIDE CAR UNDERNEATH REAR SEATS, AND A LOT OF GAS LEAKING UNDERNEATH DRIVER SIDE REAR TIRE AND HOW FUEL WAS LEAKING ON EXHAUST BY REAR TIRE. FLETCHER JONES MERCEDES DEALERSHIP LAS VEGAS FIXED IT UNDER WARRANTY VIA REPLACED FUEL PUMP. 2ND INCIDENT (2009), EXACT SAME THING, DEALER REPLACED FUEL PUMP AND THIS TIME ALSO INSTALLED ENTIRE NEW FUEL TANK. 3RD INCIDENT (MARCH 2012), SAME THING AS 1ST INCIDENT. THIS TIME I TOOK IT TO AN INDEPENDENT SHOP AND THEY SHOWED ME THE DEFECTIVE LEAKING FUEL PUMP. I PAID OUT OF POCKET TO HAVE IT FIXED THIS 3RD TIME. MY 2005 E55 AMG IS A STATION WAGON, WITH 2 REAR SEAT CHILD SEATS, RIGHT OVER THE LEAKING FUEL PUMP AND LEAKED FUEL. IT IS SCARY TO KNOW THAT IF THE FUEL EVER LEAKED ON THE EXHAUST WHILE I AM DRIVING WITH MY WIFE AND TWIN 6 YEARS SON AND DAUGHTER THAT THERE COULD BE A FIRE...GOD FORBID IF MY WIFE WAS DRIVING MY CAR AND KIDS IF IT EVER HAPPENED. THAT IS WHY SHE IS NOT ALLOWED TO DRIVE MY CAR. I CAN ASSURE YOU THAT THERE ARE MANY OTHER E CLASS OWNERS THAT HAD AND/OR AM HAVING THE EXACT SAME PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456827April 29, 2012
FUEL SYSTEM, GASOLINE
ON GAS FILLED UP, THE ENTIRE GARAGE SMELL OF STRONG GASOLINE SMELL THAT CAN CAUSE NAUSEA AND DIZZINESS IF GARAGE DOOR IS NOT OPENED TO ALLOW FRESH AIR, MECHANICS SAID THERE IS A LEAK IN THE FUEL SYSTEM AND SIMILAR CAR OWNERS HAVE THE SAME ISSUE. SMELL WILL GO AWAY WHEN THE FUEL LEVEL IS BELOW 7/8 LEVEL. I STARTED HAVING THIS PROBLEM AT AROUND 40,000 MILES AND CURRENTLY AROUND 48,000, I HARDLY USE THE VEHICLE DUE TO THE SMELL AND SAFETY CONCERN. MERCEDES SHOULD RECALL THIS DEFECTS FOR EPA, SAFETY AND HEALTH CONCERNS BEFORE ANY INCIDENCE AND RESULTING CLASS ACTION LAWSUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456286April 24, 2012
FUEL SYSTEM, GASOLINE
STARTED SMELLING GAS AFTER FILLING UP AND EVENTUALLY FOUND THAT THE FUEL SENDER/HOSE WAS LEAKING FUEL. FUEL WAS ALSO LEAKING AND PUDDLING UP AROUND THE FUEL PUMP AND THE FUEL SENDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456264April 23, 2012
POWER TRAIN
THE TRANSMISSION IN MY CAR WILL INTERMITTENTLY SHIFT INTO LOW GEAR WHILE DIVING. THE CAR SUDDENLY LOOSES POWER WHILE AT HIGHWAY SPEED. THE CHECK ENGINE LIGHT CAME ON AND NOW THE TRANSMISSION WON'T SHIFT OUT OF FIRST GEAR. I'M TOLD BY THE MERCEDES-BENZ DEALER THAT THE TRANSMISSION MUST BE REPLACED AND I HAVE TO PAY FOR IT, $7000! THIS IS A SERIOUS SAFETY ISSUE AND I SHOULD NOT HAVE TO PAY FOR THEIR FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455796April 19, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG GASOLINE FUEL ODOR. THE VEHICLE WAS TAKEN TO THE DEALER AND INSPECTED. THE FAILURE WAS LOCATED AT THE FUEL TANK SEAL. THE DEALER REPLACED THE FUEL TANK SEAL BUT THE FAILURE WAS NOT CORRECTED. A FEW WEEKS LATER, THE CONTACT NOTICED A NOISE IN THE REAR OF THE VEHICLE AND FOUND THAT FUEL HAD LEAKED ON THE REAR SEATS AND THE FUEL LINING INJECTOR. THE VEHICLE WAS TAKEN BACK THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE REPLACEMENT FUEL LINES COULD POSSIBLY HAVE FAILED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455523April 17, 2012
SEATS
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ E350. THE CONTACT STATED THAT THE DRIVER SIDE HEATED SEAT FAILED AND OVERHEATED. THE SEAT BURNED THE CONTACT THROUGH HIS SHIRT AND BELT. THE CONTACT STATED THAT HE SMELLED SMOKE AND HAD TO OPEN THE WINDOWS BECAUSE THE SMOKE HAD BECOME OVERPOWERING. HE THEN POWERED THE HEATED SEATS OFF BEFORE IT COULD CAUSE A FIRE. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10455402April 16, 2012
FUEL SYSTEM, GASOLINE
AFTER FILLING UP THE GAS TANK IN MY 2005 MERCEDES BENZ E55 UP WITH GASOLINE, THERE ARE OVERWHELMING GASOLINE FUMES THAT ENGULF THE INTERIOR AND IS ALSO PREVALENT FROM THE OUTSIDE OF THE CAR. WHEN ENTERING MY CLOSED GARAGE AFTER A GAS FILL UP, THE ENTIRE GARAGE IS ENGULFED BY THE VERY STRONG AND DISTINCT ODOR OF GASOLINE. THIS IS CERTAINLY NOT NORMAL AND INDICATES THAT GASOLINE IS LEAKING SOMEWHERE. ADDITIONALLY, ACCORDING TO MY MERCEDES BENZ SERVICE ADVISOR AND A CARFAX REPORT, THE FIRST OWNER (I AM THE SECOND OWNER) HAD THE FUEL SYSTEM REPAIRED WHEN THE CAR HAD 20,000 MILES ON IT. TO FURTHER THE DESCRIPTION, PLEASE REFER TO THE CURRENT INVESTIGATION WITH THE NHTSA ACTION NUMBER: PE12001 AS REFERENCE TO WHAT IS HAPPENING WITH MY VEHICLE. THANK YOU FOR YOUR ASSISTANCE IN THIS CRITICAL MATTER OF SAFTEY, MY 2 AND 4 YEAR OLD SON'S SIT IN THE BACK SEAT WHERE THE FAULTY FUEL TANKS AND FUEL DELIVERY SYSTEMS ARE LOCATED. ADDITIONALLY, I FREQUENTLY HAVE HEADACHES FROM THE STRONG GASOLINE ODORS WITHIN THE CABIN AND AM AFRAID THAT ONE DAY I MAY PASS OUT FROM THE FUMES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455077April 13, 2012
FUEL SYSTEM, GASOLINE
WHENEVER GAS TANK IS FILLED, STRONG GASOLINE SMELL PERSIST AROUND CAR UNTIL FUEL LEVEL DROPS TO 3/4 LEVEL. IF CAR IS PARKED IN A GARAGE, ENTIRE GARAGE HAS EXTREMELY STRONG GASOLINE ODOR. CAR WAS TAKEN TO THE DEALERSHIP AND DEALER ADVISED THAT FUEL TANK HAS A LEAK WITH NO SAFETY RECALL. THIS IS A SERIOUS FIRE HAZARD AND AFTER SEARCHING INTERNET I FOUND OUT THAT HUNDREDS OF USERS HAVE REPORTED EXACT SAME ISSUE. MERCEDES SHOULD FIX THIS ISSUE FOR FREE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455099April 13, 2012
FUEL SYSTEM, GASOLINE
THERE IS A STRONG GAS SMELL IN THE CAR. IT SEEMS THE FUEL SENDING UNIT MAYBE LEAKING AND THE FUEL TANK IS CRACKED/LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455105April 13, 2012
FUEL SYSTEM, GASOLINE
EVERY TIME I FILL MY VEHICLE UP WITH FUEL, THERE IS AN OVERPOWERING ODOR OF GASOLINE BOTH OUTSIDE OF THE CAR, AND INSIDE THE CABIN. THE SMELL IS STRONG ENOUGH TO CAUSE A HEADACHE IN SHORT ORDER. WHEN REMOVING THE BACK SEAT OF THE VEHICLE, YOU CAN OBSERVE STANDING FUEL ON THE FUEL SENDER ASSEMBLY. I'M UNSURE IF THIS PROPAGATES FROM THE SPOT OF THE BUILD UP, OR IS FROM ANOTHER PLACE AND THIS IS WHERE IT ULTIMATELY ENDS UP. A LARGE CONCERN FOR ME, BESIDES THE EXPOSURE TO GASOLINE FUMES, IS THE PROXIMITY TO THE FUEL BUILD UP TO ELECTRICAL WIRING, WHICH I BELIEVE WOULD CONSTITUTE A FIRE HAZARD. I PREVIOUSLY HAD A VOLUNTARY RECALL DONE ON MY CAR IN 2008 THAT HAD TO DO WITH THE FUEL SYSTEM, BUT I'M NOT CONVINCED THAT ACTUALLY FIXED THE ROOT CAUSE OF THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454789April 10, 2012
FUEL SYSTEM, GASOLINE
I FILLED MY CAR UP WITH GAS THIS MORNING, AND WHEN I GOT HOME AND PARKED IN THE GARAGE, THERE WAS AN INCREDIBLY STRONG SMELL OF GAS INSIDE THE CAR. I DID SOME RESEARCH AND FOUND THAT IT MAY BE THE FUEL SENDING UNIT WITH THE RECALL FROM 2008. I LIFTED UP THE REAR SEAT AND, SURE ENOUGH, THERE WAS GASOLINE FILLING THE WELL AROUND THE DRIVER'S SIDE FUEL SENDING UNIT. MY CAR HAD THE RECALL WORK COMPLETED IN 2008, SO I CALLED THE DEALER AND TOLD THEM THAT THE SAME THING HAS HAPPENED AGAIN. I ASKED THEM IF THEY WERE GOING TO COVER IT SINCE THE RECALL PROBLEM OBVIOUSLY WASN'T FIXED, AND THE SERVICE MANAGER SAID, "ONCE RECALL WORK IS COMPLETED, THAT'S IT. IT'S CONSIDERED DONE, AND ANY FUTURE REPAIRS ARE THE OWNER'S RESPONSIBILITY." THIS IS ABSOLUTELY UNACCEPTABLE. FUEL LEAKING INTO THE CABIN AND ALSO DOWN AROUND THE GAS TANK ONTO THE HOT EXHAUST IS A HUGE SAFETY HAZARD. IS IT GOING TO TAKE AN EXPLOSION AND SOMEBODY GETTING KILLED OR HURT FOR MERCEDES TO FIX THIS PROBLEM?! THIS NEEDS TO BE HANDLED BY MERCEDES IMMEDIATELY. I'M AMAZED BY HOW MANY OTHERS HAVE REPORTED THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454625April 9, 2012
FUEL SYSTEM, GASOLINE
AFTER REFUELING VEHICLE, I NOTICED A STRONG ODOR OF RAW GASOLINE IN THE INTERIOR OF THE VEHICLE EMANATING FROM THE REAR SEAT AREA. IN JULY, 2011, A MERCEDES DEALERSHIP DETERMINED TWO SENDING UNITS LOCATED UNDER THE REAR SEAT WERE LEAKING, NECESSITATING THEIR REPLACEMENT. THE CAR WAS OUT OF WARRANTY AND THERE WAS NO MENTION OF ANY RECALL OR SERVICE CAMPAIGN RELATIVE TO THE DEFECTIVE PARTS. THE APPROXIMATE COST TO ME WAS $2000.00. JUST LAST WEEK, ON APRIL 6, 2012 THE SAME EVENT OCCURRED WHEREIN I REFUELED THE VEHICLE AND, AGAIN, NOTICED THE SAME GAS ODOR. THIS TIME I ALSO NOTICED FUEL HAD SPILLED ON THE PAVEMENT IN THE VICINITY OF THE RIGHT REAR PORTION OF THE UNDERSIDE OF THE VEHICLE. THE VEHICLE WAS RETURNED TO THE DEALER THAT MADE THE ORIGINAL REPAIRS AND I AM AWAITING THEIR ASSESSMENT OF THE PROBLEM. THIS RECURRENCE HAPPENED JUST NINE MONTHS AND 6,000 MILES AFTER THE PREVIOUS REPAIR. IN THE INTERIM, I BECAME AWARE OF A 2008 RECALL INVOLVING A FUEL LEAK ON MY MODEL VEHICLE. I HAVE ASKED THE DEALER TO DETERMINE IF THE JULY, 2011 REPAIR SHOULD HAVE, IN FACT, BEEN COVERED BY THE RECALL CAMPAIGN. I HAVE ALSO SINCE LEARNED THAT NUMEROUS OWNERS OF MY TYPE VEHICLE HAVE EXPERIENCED SIMILAR GAS LEAKS LEADING ME TO BELIEVE THIS IS A WIDESPREAD, FREQUENT PROBLEM WHICH HAS SERIOUS RAMIFICATIONS REGARDING PERSONAL SAFETY AND ENVIRONMENTAL PROTECTION. MY COMPLAINT IS THAT THE MANUFACTURER APPEARS TO HAVE IMPROPERLY DESIGNED A PART OR SERIES OF PARTS THAT EITHER ALONE OR IN COMBINATION FAIL RESULTING IN A HAZARDOUS FUEL LEAK. GIVEN THE RECURRENCE OF THE LEAK IN MY CASE IN SUCH A SHORT PERIOD OF TIME, IT APPEARS THE REMEDIAL ACTION IS INEFFECTIVE IN SOLVING THE GAS LEAK PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453687April 1, 2012
FUEL SYSTEM, GASOLINE
FUEL SMELL ON FILLUP. THIS VEHICLE HAS PREVIOUSLY HAD THE FACTORY RECALL PERFORMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453677March 31, 2012
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
AFTER FILLING UP THE CAR WITH GAS, A TERRIBLE ODOR OF GAS WOULD PERMEATE THE WHOLE INTERIOR OF THE CAR. ONCE THE CAR WAS PARKED AND YOU WALKED AROUND THE OUTSIDE OF THE CAR YOU COULD SMELL GAS AS IF IT WAS LEAKING OUT OF THE CAR ONTO THE GROUND. I WOULD LOOK UNDER THE CAR AND NOT FIND ANY GAS DRIPPING ON THE GROUND. I ACTUALLY GOT SCARED WITH HOW BAD THE ODOR WAS THAT I TOOK THE CAR INTO MY LOCAL MERCEDES BENZ DEALER. I WAS TOLD THAT THERE WAS A DEFECTIVE PART ON THE TOP OF THE GAS TANK WHICH IS LOCATED UNDER THE REAR SEAT. I PAID TO HAVE IT REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453508March 29, 2012
FUEL SYSTEM, GASOLINE
GETTING A CHECK ENGINE LIGHT. NOTICED FUEL LEAKING UNDER THE BACK SEAT. IT SEEMS LIKE THERE WAS A RECALL FOR THIS AND THE ISSUE WAS FIXED BY MERCEDES. BUT THE SAME ISSUE IS BACK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453116March 26, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
BALANCE SHAFT FAILURE. AT 57,700 MILES THE CHECK ENGINE LIGHT ON WITH CODES 1200/1207 ALSO KNOWN AS P0016 AND P0017. THE BALANCE SHAFT SPROCKET IS EXCESSIVELY WORN DUE TO MANUFACTURER DEFECT KNOWN BY MERCEDES BENZ USA TO BE DUE TO POORLY HARDENED METAL IN THE MANUFACTURE OF THIS PART. MAY CAUSE COMPLETE ENGINE FAILURE AND LOSS OF POWER. MANUFACTURER REFUSED TO OFFER ANY ASSISTANCE IN CORRECTING THE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452936March 25, 2012
FUEL SYSTEM, GASOLINE
AFTER ADDING FUEL TO TANK, STRONG SMELL OF FUEL COMING FROM PASSENGER SIDE REAR WHEEL WELL. AS WELL VERY STRONG FUEL SMELL INSIDE CABIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452865March 24, 2012
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, FUEL SYSTEM, GASOLINE
REFERENCE NHTSA ACTION NUMBER: PE12001 INCONSISTENT GAS SMELL FROM MY CAR AFTER FILLING UP THE TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452657March 22, 2012
FUEL SYSTEM, GASOLINE
WHILE CHECKING THE REAR BRAKES WE SMELLED GAS AT THE RIGHT REAR CORNER OF CAR. INVESTIGATED AND FOUND STAINS ON THE UNDERBODY IN THE GAS TANK AREA. YOUR WEBSITE INDICATES THAT YOU ARE IN THE PROCESS OF GATHERING INFORMATION ON THIS SUBJECT AND MAY ISSUE A RECALL NOTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452126March 18, 2012
FUEL SYSTEM, GASOLINE
I FILLED MY GAS TANK AND PARKED IN GARAGE WHEN I RETURNED TO DRIVE VEHICLE I SMELLED GAS IN THE INTERIOR OF THE CAR, I TOOK THE CAR TO MY MERCEDES DEALER AND THEY TOLD ME THAT THE FUEL PUMP LOCATED UNDER THE REAR SEAT HAD A LEAK THAT COULD ONLY BE REPAIRED BY REPLACING THE FUEL PUMP SO I HAD THE PUMP REPLACED THE DEALER ALSO STATED THAT THEY BELIEVED BASED ON THE NUMBER OF REPLACEMENTS AND THE POTENTIAL FOR FIRE THAT THIS WOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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