Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10451076March 10, 2012
FUEL SYSTEM, GASOLINE
FUEL LEAK IN THE SENDING UNITS, PUMPS AND GAS TANK. INSIDE OF CAR SMELLS LIKE RAW FUEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450699March 8, 2012
FUEL SYSTEM, GASOLINE
GAS SMELL IN THE MY GARAGE AND STRONG INSIDE CABIN AFTER FILLING THE CAR UP. CHECKED UNDER SEAT AND PUDDLE ON TOP OF FUEL PUMP AREA. CLEANED UP FUEL AND CONSULTED INTERNET FOR DIAGNOSE OF ISSUE. FOUND THIS WAS A COMMON PROBLEM AND FOUND SOME TO GET FIXED WITH PUMP REPLACEMENT OR WHOLE TANK REPLACEMENT. TOOK IN TO DEALER AND THEY SAID IT WAS THE PUMP AND WANTED $800 TO FIX. PER INTERNET OPTED NOT TO PAY FOR REPLACEMENT AND HAVE LEFT AS IS JUST NOT FILLING CAR UP WITH FUEL. ONLY FILL TO 3/4 TANK AND NO SMELL SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450804March 8, 2012
FUEL SYSTEM, GASOLINE
GAS VAPORS FILL THE PASSENGER COMPARTMENT/CABIN WHEN THE GAS TANK IS FULL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450801March 8, 2012
FUEL SYSTEM, GASOLINE
AFTER FILLING UP THE GAS TANK, I NOTICED EXTREMELY STRONG GASOLINE FUMES EMANATING FROM THE REAR PASSENGER SIDE OF THE CAR. AFTER DOING SOME INTERNET RESEARCH, I LEARNED OF THIS COMMON PROBLEM AND WANTED TO MAKE SURE TO NOTE THAT THESE DANGEROUS FUMES WHICH OVERWHELMED ME WHEN I STORED THE CAR IN A GARAGE OVERNIGHT. I DID NOT NOTICE ANY FUEL DRIPPING OUT OF THE CAR ONTO THE GROUND BUT THAT'S NOT TO SAY THERE WASN'T ANY WHEN I FILLED UP. I TAKE THIS VERY SERIOUSLY AND HAVE SEEN DOZENS OF SIMILAR STORIES ABOUT THIS THAT FRIGHTEN ME AS A DRIVER AT THE VERY LEAST. THIS IS IN REFERENCE TO NHTSA ACTION NUMBER: PE12001. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450245March 5, 2012
FUEL SYSTEM, GASOLINE
AFTER FILLING UP THE VEHICLE AND DRIVING FOR A SHORT PERIOD OF TIME ,I PARKED THE CAR IN MY GARAGE . WHEN I CAME BACK TO THE CAR THE WHOLE GARAGE SMELLED LIKE GASOLINE. AFTER FURTHER INSPECTION GAS WAS LEAKING FROM THE FUEL SENDING UNIT. I WENT TO THE DEALER AND ASKED FOR ASSISTANCE WITH THE REPAIR DUE TO THE FACT THAT THE CAR HAS ALWAYS BEEN SERVICED BY MERCEDES AND WAS DENIED ANY FINANCIAL HELP WITH THE REPAIR. THIS IS CLEARLY A DEFECTIVE FUEL SENDING UNIT AND POSSIBLE GAG TANK FAILURE THAT MERCEDES SHOULD REPAIR AS A WARRANTY CLAIM BUT THEY ARE REFUSING TO TAKE RESPONSIBILITY . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450274March 5, 2012
FUEL SYSTEM, GASOLINE
AFTER FILLING THE CAR UP THERE WAS A STRONG GAS SMELL INSIDE THE CABIN OF THE CAR. IT WAS SO STRONG THAT WE HAD TO ROLL THE WINDOWS DOWN TO HELP THE SMELL GO AWAY BUT IT WAS STILL VERY STRONG. AFTER DRIVING HOME AND PARKING THE CAR (2 MILE TRIP HOME) THERE WAS A SMALL PUDDLE OF GAS ON THE DRIVEWAY FLOOR ABOUT 2-3 HOURS AFTER PARKING THE CAR. I HAD THE CAR TOWED TO AN INDEPENDENT REPAIR FACILITY AND WAS TOLD THE THERE WAS GAS COMING FROM THE TOP OF THE PASSENGER SIDE FUEL PUMP AND THAT IT WAS A COMMON PROBLEM. THEY REPLACE THE O-RING AND A COUPLE OF FUEL LINES AND SAID THAT I MAY NEED TO HAVE THE ENTIRE FUEL TANK,PUMPS AND 2 OF THE FUEL LINES REPLACED IF IT HAPPENS AGAIN. I CALLED THE DEALERSHIP AND WAS TOLD THEY KNOW THIS IS AN ONGOING PROBLEM BUT THERE IS NO RECALL AND I WOULD BE RESPONSIBLE OUT OF POCKET AND THE COST WOULD BE $2500-$3000. HOW IS A FUEL LEAK THAT IS OBVIOUSLY A DEFECT FROM MERCEDES AND HAS AFFECTED 1000'S OF VEHICLES NOT A RECALL? I DID A LOT OF RESEARCH ON THIS AND HAVE FOUND MANY CLAIMS OF THIS ON MERCEDES FORUM'S SO THIS ISN'T AN ISOLATED INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450138March 3, 2012
FUEL SYSTEM, GASOLINE
FUEL TANK LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450146March 3, 2012
FUEL SYSTEM, GASOLINE
GASOLINE VAPORS FILL CABIN AFTER REFUELING. GASOLINE IS PASSING FROM FUEL SYSTEM TO SOME POINT BELIEVED TO BE BENEATH OR BEHIND REAR SEATS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450027March 2, 2012
FUEL SYSTEM, GASOLINE
DURING APRIL/MARCH OF 2011, I NOTICED AFTER FILLING UP THE CAR FULLY OF 18 GALLONS AT THE GAS STATION, THE NEXT TWO DAYS THE CAR WOULD SMELL LIKE GAS WHEN PARKED IN MY 2 CAR GARAGE. ONCE I STEPPED INTO THE GARAGE, THERE WAS AN OVERWHELMING SMELL OF GAS. GOOGLED THIS ON THE WEB AND FOUND MBWORLD.ORG WHERE COMMON CASES FOR THE E CLASS MODEL. PULLED THE REAR BACK SEATS AND SAW THAT GAS WAS POOLING AROUND THE RIM OF THE FUEL SENDING UNIT. SOMEHOW FUEL HAD SEEPED UP PAST THE GASKET/UNIT. HAVING A LESS THAN 2YR OLD SITTING RIGHT ABOVE THE REAR BACK SEAT, I FELT THIS NEEDED TO BE TAKEN CARE OF ASAP. TOOK TO AMERICAN SERVICE CENTER, ARLINGTON, VA MERCEDES DEALER. I FOUND A TSB REGARDING THE FUEL SENDING UNIT THAT WOULD BE REPLACED FREE OF CHARGE. VIN WAS PULLED AND SHOWED THIS ALREADY WAS DONE ON MY VEHICLE. BASICALLY I HAD TO PAY OUT OF POCKET $956 TO GET A NEW FUEL SENDING UNIT PUT IN. SO FAR NO FUEL SMELLS, BUT AM AWARE THAT THIS IS JUST A QUICK FIX. MY 2006 E500 4MATIC THAT I ALSO OWN IS STARTING TO HAVE THIS SMELL NOW WHEN FILLED UP. WILL BE TAKING IT TO THE DEALER AS WELL, BUT I HAVE CPO WARRANTY FROM THE DEALER WHICH WILL COVER THE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450038March 2, 2012
FUEL SYSTEM, GASOLINE
FUEL SENDING UNIT IS LEAKING, THERE IS A HEAVY FUEL SMELL INSIDE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450043March 2, 2012
FUEL SYSTEM, GASOLINE
FUEL SENDER UNIT LEAKED INTO THE TOP OF THE PUMP AREA CAUSING A SMELL OF GASOLINE IN THE CAR. SENDER UNIT WAS REPAIRED BUT SMELL REMAINED. SENDER AND PUMP UNIT WERE REPLACED AND AFTER 14 MONTHS THE SMELL OF GASOLINE IS BACK ALONG WITH POOLING ON THE TOP OF THE PUMP AREA. WHEN FILLING THE CAR AT THE GAS STATION THERE IS SOMETIMES A SMALL PUDDLE OF GAS UNDER THE REAR FILLER AREA WHEN DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450058March 2, 2012
FUEL SYSTEM, GASOLINE
I HAVE A 2004 MERCEDES AMG E55. I PURCHASED THE CAR SECOND HAND FROM MY NEIGHBOR AT +/-33,000 MILES. ONE WEEK OF OWNERSHIP, I GOT A CHECK ENGINE LIGHT. I HAD ACCESS TO A OBD2 SCANNER AND GOT THE CODE FOR EVAP ERROR. I STORED THE CAR OVERNIGHT IN MY GARAGE AND WOKE UP THE FOLLOWING MORNING WHERE THE WHOLE HOUSE REEKED OF FUEL. I HAD RECENTLY FILLED UP THE NIGHT BEFORE. BEING FAMILIAR WITH THIS MERCEDES VEHICLE I WENT OVER THE FUEL SYSTEM FROM GAS SPOUT TO GAS TANK. THE SMELL WAS COMING FROM INSIDE THE CAR UNDER THE REAR DRIVERS SIDE PASSENGER SEAT. UPON FURTHER INSPECTION AND REMOVAL OF THE SEAT,ACCESS PANEL. I COULD SEE GASOLINE PUDDLING UP ON TOP OF THE FUEL SENDER. I GOT SOME PAPER TOWELS AND DRIED IT. THAT MORNING I BOUGHT A NEW GASKET SEAL FROM THE DEALER TO TRY AND ISOLATE THE PROBLEM. THAT DID NOT HELP...NEXT GAS FILL UP THE CAR CONTINUE TO SMELL LIKE FUEL INSIDE THE CABIN. I TOOK IT TO A INDEPENDENT MECHANIC WHO PERFORMED THE SMOKE TEST TO SEE WHERE THE LEAK IS COMING FROM AND SURE ENOUGH IT WAS FROM THE TOP OF THE GAS TANK WHERE IT MET THE FUEL SENDER. UPON TAKING THE CAR TO THE DEALER, I'VE BEEN TOLD I HAVE TO REPLACE THE ENTIRE GAS TANK, FUEL PUMP, FUEL SENDER AND FITTINGS TO FIX THIS PROBLEM. THE DEALER WANTS ME TO PAY OUT OF POCKET THE ENTIRE COST WHICH IS ABOUT $3,000. THERE STILL IS A EMISSIONS WARRANTY ON THE CAR WHICH IS GOOD UP TO 8 YEARS OR 80,000 MILES WHICH THEY WILL NOT HONOR AS THEY FEEL THIS ISSUE DOESN'T QUALIFY. THEY HAVE JUST LAUGHED AT THE SITUATION AND TRIED TO DOWNPLAY IT. A LOT OF CUSTOMERS HAVE BEEN FORCED TO PAY OUT OF POCKET TO COVER THIS REPAIR AS THEY TRANSPORT THEIR KIDS IN THIS CAR AND THAT IS VERY IMPORTANT. TO PREVENT ANY FURTHER LEAKING, I ONLY FILL MY CAR WITH GAS HALFWAY AND HAVE RESET THE CHECK ENGINE LIGHT WITH MY SCANNER. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450075March 2, 2012
FUEL SYSTEM, GASOLINE
MY 2004 E55 AMG WAS PARKED IN THE GARAGE AFTER DRIVING HOME FROM WORK. WHEN RETURNING TO THE GARAGE ABOUT 45 MINUTES LATER I IMMEDIATELY NOTICED THE GARAGE WAS CONSUMED WITH GAS FUMES. I BACKED THE CAR OUT OF THE GARAGE ONLY TO FIND THAT A 1/4 TANK OR SO OF GAS HAD SPILLED ON THE FLOOR. HESITANT TO LEAVE THE CAR IN THE GARAGE OVERNIGHT, I DROVE THE CAR 10 MINUTES DOWN THE ROAD TO MY LOCAL MERCEDES-BENZ DEALER FOR INSPECTION. (I THOUGHT IT BEST NOT TO WAIT UNTIL MORNING, AS HOT EXHAUST PIPE AND GAS SPILL WAS NOT SOMETHING I AM COMFORTABLE WITH.) I FOUND THAT MANY VEHICLES HAVE EXPERIENCED THIS ISSUE AND THIS IS NOT UNCOMMON OF MY MAKE AND MODEL VEHICLE. AFTER READING MANY SAFETY CONCERNS AND EVEN HAVING MY OWN CONCERNS NOW OF DRIVING THE CAR, I DECIDED TO WRITE THIS FORMAL COMPLAINT. EVEN AFTER THE REPAIR, THE CAR SMELLS OF GASOLINE INSIDE AND OUTSIDE. STILL HESITANT TO PARK IN THE GARAGE, I AM KEEPING THE CAR OUTSIDE UNTIL IT HAS BEEN DETERMINED SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450082March 2, 2012
FUEL SYSTEM, GASOLINE
FUEL TANK LEAKS FUEL ONTO THE GROUND VIA THE EXTERNAL INTER TANK TRANSFER HOSE ON THE TOP OF THE TANK. TO REPAIR THIS MERCEDES HAS TO REPLACE THE TANK WHICH REQUIRES A COMPLETE TEARDOWN OF THE REAR SUSPENSION AND REAR SUBFRAME. I BROUGHT THE CAR TO THE DEALER FOR THIS ISSUE 5 TIMES, ANY TIME THE TANK WAS GREATER THAN HALF FULL IT WOULD LEAK A SIGNIFICANT (A PUDDLE FORMED) AMOUNT OF FUEL ON THE GROUND. MERCEDES BENZ DID NOT WARRANTY THIS ISSUE STATING THAT THEY HAVE NEVER SEEN THIS ISSUE AND IT WAS A ONE TIME THING, EVEN THOUGH THEY "REPAIRED" IT FIVE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450085March 2, 2012
FUEL SYSTEM, GASOLINE
STARTED SMELLING GAS AFTER FILLING UP AND EVENTUALLY FOUND THAT THE FUEL SENDER/HOSE WAS SPRAYING FUEL ON THE UNDERSIDE OF THE CAR/REAR SEAT. AFTER RESEARCHING THE PROBLEM I FOUND THAT FUEL LEAKS COMING FROM AND AROUND THE TANK ARE VERY COMMON AND THAT THERE WAS A RECALL YEARS AGO TO REINFORCE THE SENDER/HOSE. FUEL WAS ALSO LEAKING AND PUDDLING UP AROUND THE FUEL PUMP AND THE FUEL SENDER. THIS IS OBVIOUSLY A DESIGN/PART FLAW AND NEEDS TO BE ADDRESSED AS IT HAPPENS REPEATEDLY TO MANY PEOPLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450105March 2, 2012
FUEL SYSTEM, GASOLINE
I AM GETTING A STRONG GAS SMELL FROM THE CAR WHEN STANDING OUTSIDE OF THE CAR WITH IT RUNNING AND LONG AFTER THE CAR HAS BEEN SHUT OFF. IF I PARK THE CAR IN THE GARAGE AFTER A DRIVE AND THEN COME BACK TO IT 30 MINUTES LATER MY WHOLE GARAGE SMELLS LIKE GAS BUT CANNOT SEE ANY LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450112March 2, 2012
FUEL SYSTEM, GASOLINE
LEAKING GAS INTO CAR CABIN....APPARENTLY THIS IS A WELL KNOWN AND DOCUMENTED PROBLEM. WE ARE TAKING THE CAR TO THE DEALERSHIP TOMORROW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450014March 1, 2012
FUEL SYSTEM, GASOLINE
UPON FILLING THE TANK WITH GASOLINE, HEAVY FUMES CAN BE SMELLED INSIDE THE INTERIOR OF THE VEHICLE. AS WELL AS THE OUTSIDE OF VEHICLE IF IT IS PARKED IN CONFINED SPACES I.E. MY GARAGE. I ALSO NOTICED FUEL LEAKING UNDER THE VEHICLE AS WELL. THIS IS A PROBLEM THAT WAS RECALLED BY MERCEDES ONCE BEFORE. THEY FIXED IT BACK IN 2007 UNDER A RECALL WHEN IT WAS OWNED BY THE PREVIOUS OWNER. I HAVE OWNED THE VEHICLE SINCE APRIL 2011 AND THIS PROBLEM OCCURRED AGAIN IN MY OWNERSHIP AROUND THE APPROXIMATE MONTH OF NOVEMBER 2011. I HAVE ALREADY TAKEN IT TO A SHOP AND HAVE PAID THOUSANDS OF DOLLARS TO HAVE THIS ISSUE ADDRESSED BUT ACCORDING TO MY MECHANIC THE FUEL SYSTEM IS FAILING IN MULTIPLE SPOTS. NOW THE VEHICLE SITS. PLEASE HELP ME GET MERCEDES TO FIX THIS VERY COSTLY AND POTENTIALLY LIFE THREATENING ISSUE RESOLVED. THANK YOU FOR YOUR TIME AND INTEREST IN MY FAMILIES AND MY SAFETY. I SINCERELY APPRECIATE ANY HELP YOU CAN OFFER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450013March 1, 2012
FUEL SYSTEM, GASOLINE
WHEN YOU FILLED THE TANK UP AT ANY TIME, THERE WOULD BE A HORRENDOUS RAW FUEL SMELL UNTIL THE FUEL LEVEL DROPPED OFF OF FULL. IT WAS SO BAD I HAD TO PARK THE CAR OUTSIDE INSTEAD OF IN THE GARAGE FOR FEAR OF A FIRE STARTING AND A SUBSEQUENT EXPLOSION. I TOOK IT TO THE DEALER AND I HAD AN EXTENDED WARRANTY. THE DEDUCTIBLE WAS $200. THEY ENDED UP HAVING TO REPLACE THE ENTIRE FUEL TANK, FUEL PUMP AND ALL RELATED ITEMS TO AN UPDATED MODEL TO GET RID OF THE PROBLEM. I AM STILL OUT THE $200 DEDUCTIBLE FOR MY EXTENDED WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449768February 29, 2012
FUEL SYSTEM, GASOLINE
FUEL PUMP AND ASSEMBLY WERE LEAKING FUEL INTO CABIN AREA DUE TO FAULTY DESIGN AND PLASTIC PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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