Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10471423August 19, 2012
WHEELS
4 BENT WHEELS WITH NO MAJOR ACCIDENT OR POT HOLE RUN OVER. COST A LOT TO FIX, PUT WEAR ON MY TIRES. SHOULD NOT HAVE SUCH WEAK WHEELS ON A CAR. ALL OF THEM WERE BENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470856August 16, 2012
FUEL/PROPULSION SYSTEM
FUEL SENDER LEAKING. FILLED GAS TANK, DROVE ON FREEWAY FOR APPROX 120 MILES. ARRIVED AT DESTINATION TO FIND THAT THE REAR SEAT CUSHION IS WARM TO THE TOUCH - LIFTED UP REAR SEAT FOAM CUSHION, FOUND THAT THE METAL UNDERNEATH IS TOO HOT TO TOUCH WITH BARE HANDS. REMOVED ACCESS COVER TO FUEL SENDER, FOUND FUEL LEAKAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470742August 15, 2012
FUEL/PROPULSION SYSTEM
SIMILAR TO THE COMPLAINTS FILED BY MERCEDES BENZ W211 MEMBERS OWNING 2003 - 2006 E55 AMG'S, MY 2007 W211 E63 AMG IS EXPERIENCING FUEL LEAKING FROM THE FUEL SENDER/PUMP ASSEMBLY UNIT. I NOTICED A DISTINCT GAS ODOR IN MY GARAGE THE MORNING AFTER I FILLED UP WITH GAS. I CHECKED THE FUEL SENDER/PUMP ASSEMBLY AREA AS IS STATED IN MANY FORUMS WHERE OWNERS ARE COMPLAINING ABOUT THIS COMMONLY OCCURRING ISSUE. THERE WAS FUEL PUDDLED IN THE CUP OF THE ASSEMBLY. I REPLACED THE SEAL HOPING THAT IT WOULD CORRECT THE ISSUE BUT IT DID NOT. I FILLED UP AGAIN WITH FUEL ON TUESDAY, AUGUST 14 AND WITHIN MINUTES THERE WAS FUEL PUDDLED AGAIN IN THE ASSEMBLY AREA AND A DISTINCT FUEL SMELL ON THE OUTSIDE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470786August 15, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT CONFIRMED THAT WHILE REFUELING, FUEL LEAKED FROM THE TANK ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE FUEL TANK AND THE FUEL SENDING UNIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000 AND THE CURRENT MILEAGE WAS 72,500. UPDATED 8/30/12 THE CONSUMER STATED EVERY TIME THE FUEL TANK WAS FILLED, IT LEAKED FROM THE LEFT FUEL SENDING UNIT UNDER THE DRIVER'S SIDE BACK SEAT. GAS FUMED WERE VERY NOTICEABLE OUTSIDE THE VEHICLE AND SOMEWHAT INSIDE THE VEHICLE UNTIL THE CAR WAS DRIVEN ABOUT 100 MILES AND THE FUEL LEVEL WAS DOWN ABOUT FOUR GALLONS. LIQUID GAS PUDDLES WERE ON TOP OF THE SENDING UNIT AND RAN DOWN THE SIDE OF THE TANK TO THE GROUND. THE MERCEDES FACTORY REP REFUSED TO REPLACE THE LEAKING PARTS. THE CONSUMER WAS INFORMED THAT IF NHTSA OR THE CLASS ACTION SUIT LAWSUIT WERE TO RULE IN FAVOR OF THE CUSTOMER, THEY WOULD DO SOMETHING ABOUT THE PROBLEM THEN. UPDATED 09/05/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470225August 11, 2012
FUEL/PROPULSION SYSTEM
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470263August 11, 2012
FUEL/PROPULSION SYSTEM
WHEN I FILL THE GAS TANK WITH FUEL ( 91 OCTANE GAS), THERE IS A STRONG ODOR OF SAID GASOLINE. WHEN I PARK IT IN MY CLOSED GARAGE, THE SMELL IS STRONG ENOUGH THAT I'M AFRAID A SPARK FROM THE WATER HEATER, OR EVEN THE ELECTRIC MOTOR THAT OPENS THE GARAGE COULD TRIGGER AN EXPLOSION. SIMPLY OPENING THE DOOR THAT LEADS FROM THE GARAGE TO THE HOUSE, FILLS MUCH OF THE IN HOUSE AREA WITH THE SMELL OF GASOLINE. DRIVING IS ALSO A CONCERN, DUE TO THE FACT THAT I DON'T KNOW WHERE THE GAS IS LEAKING FROM, (OTHER THAN SOMEWHERE ON THE GAS TANK) OR IF IT COULD DRIP ON A HOT PART OR COME IN CONTACT WITH AN ELECTRICAL COMPONENT. ONCE THE FUEL TANK IS BELOW 2/3, THE ODOR DROPS SIGNIFICANTLY. NOTE: I HAD THIS SAME PROBLEM WHEN THE CAR WAS ONE YEAR OLD AND, AFTER 5 TRIES BY THE DEALER, WAS FINALLY DIAGNOSED AND FIXED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470194August 10, 2012
FUEL/PROPULSION SYSTEM
AFTER FILLING THE TANK TO MORE THAN 3/4 FULL, GAS LEAKS OUT FROM TANK INTO THE CABIN UNDER THE REAR SEAT. THE CAR FILLS WITH GAS FUMES. THIS IS A COMMON PROBLEM ON W211 MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469388August 6, 2012
FUEL/PROPULSION SYSTEM
FUEL VAPOR INSIDE CABIN. DEALERSHIP WHERE CAR WAS TAKEN FOR REPAIR ATTRIBUTES SMELL TO FAULTY SEAL ON FUEL SENDING UNITS, AFFIXED TO TOP OF FUEL TANKS. UNITS ARE ACCESSIBLE INSIDE THE CABIN UNDER THE REAR PASSENGER SEAT. 2008 RECALL WAS PERFORMED TO REPLACE FAILED FUEL FILTER MODULE, BUT SAME SEALS ARE FAILING AGAIN. DEALERSHIP AND MB WON'T REPLACE AGAIN SINCE IT WAS REPAIRED UNDER PREVIOUS RECALL. SIGNIFICANT SAFETY CONCERN DUE TO STRONG FUEL VAPOR IN CABIN, AND LACK OF SUPPORT FROM MB TO CORRECT AN ISSUE THAT HAS RECURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469153August 3, 2012
FUEL/PROPULSION SYSTEM
THERE IS A STRONG ODOR OF GASOLINE EVERY TIME THE FUEL TANK IS FILLED. IT APPEAR THAT THE GAS IS LEAKING FROM THE FUEL TANK SENDING UNIT ON TOP OF THE TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468907August 2, 2012
FUEL/PROPULSION SYSTEM
REFERENCE NHTSA ACTION NUMBER: PE12001. SMELL FUEL AFTER FILLING TANK. SMELL NOTICEABLE OUTSIDE CAR. SMELL WOULD GO AWAY WHEN FUEL LEVEL DROPS. 6/22/12, DURING NORMAL MAINTENANCE VISIT AT DEALER, I MENTIONED FUEL SMELL. THEY FOUND FUEL SMELL COMING FROM A LEAKING FUEL PUMP O-RING SEAL. THEY REPLACED THE O-RING ON THE TOP OF THE FUEL TANK. I FILLED THE TANK 5 DAYS LATER. SMELLED FUEL AGAIN. I REMOVED THE BACK SEAT AND OPENED THE FUEL PUMP ACCESS PORT. THE WELL AROUND THE FUEL PUMP HOUSING WAS FULL OF FUEL. 7/5/12, RETURNED CAR TO DEALER. THEY SAID THAT THE TANK WAS "WARPED" AND NEEDED TO BE REPLACED. THE LEAK SEEMS TO HAVE STOPPED, BUT FUEL HAD LEAKED ONTO THE INSULATION UNDER THE BACK SEAT. THE INTERIOR OF THE CAR NOW REEKS OF GASOLINE, ALMOST TO THE POINT OF NOT BEING ABLE TO DRIVE DUE TO SMELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468849August 1, 2012
FUEL/PROPULSION SYSTEM
STRONG FUEL ODOR INSIDE AND OUTSIDE OF CABIN. OUTSIDE SMELL IS STRONG AT REAR PASSENGER SIDE OF CAR. CANNOT LEAVE CAR INSIDE OF MY GARAGE BECAUSE OF THE STRONG FUEL ODOR. (ESPECIALLY IF FUEL IS OVER 1/4 TANK) NO VISIBLE LEAKING OF FUEL ON FLOOR. AFTER SPEAKING WITH OTHER MERCEDES E55 OWNERS, MANY APPEAR TO HAVE THE SAME ISSUE. I HAVE A SMALL AMOUNT OF FUEL SITTING ON TOP OF SENDER UNITS UNDER THE REAR PASSENGER SEAT. I HAVE A NEWBORN BABY THAT I CANNOT TRANSPORT IN THIS CAR DUE TO THE FUMES. I PURCHASED THE MERCEDES FOR SAFETY AND I DON'T THINK RAW FUEL LOCATED DIRECTLY UNDER MY BABY IS SAFE. I ALSO SEE A PENDING INVESTIGATION ALREADY OPEN REGARDING THIS MATTER. PLEASE DIRECT MERCEDES TO DO THE PROPER THING AND PERFORM A RECALL TO ADDRESS THIS SERIOUS SAFETY CONCERN. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468513July 31, 2012
FUEL/PROPULSION SYSTEM
I CAME OUTSIDE TO MY CAR AND COULD NOT GET IT TO START. THE CAR WOULD CRANK BUT WOULD NOT TURN ON. HAD THE CAR TOWED TO THE LOCAL MERCEDES DEALERSHIP (EURO MOTORCARS IN GERMANTOWN, MD). I WAS TOLD THAT THE FUEL PUMP WAS LEAKING AND THAT THE FUEL SHORTED THE CONNECTOR THAT TURNS THE FUEL PUMP ON. I GOOGLED THE PROBLEM ONLINE TO SEE IF IT WAS A COMMON ISSUE, AND IT SEEMS AS IF MANY PEOPLE HAVE THIS ISSUE AND MERCEDES ALREADY PERFORMED A RECALL ON THESE CARS TO TAKE CARE OF THIS PROBLEM. I CONFIRMED WITH THE DEALER THAT THE RECALL WAS DONE TO MY VEHICLE AND IT WAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468113July 28, 2012
FUEL/PROPULSION SYSTEM
CAR BEGAN SMELLING OF RAW FUEL AFTER BEING FILLED UP. FOUND THAT THE FUEL LEVEL SENDING UNIT WAS LEAKING FUEL OUT OF THE TOP OF THE FUEL TANK. A PUDDLE OF FUEL WAS VISIBLE ON TOP OF THE SENDING UNIT AND WAS LEAKING ONTO THE GROUND. THIS POSED A SIGNIFICANT FIRE RISK AND THE CAR WAS MOVED OUTSIDE. I HAVE CONTACTED MBUSA AND THEY HAVE OFFERED NO HELP, SAYING THIS ISN'T A KNOWN ISSUE. AFTER RESEARCHING THE ISSUE I HAVE FOUND IT IS WIDESPREAD AND AFFECTS MULTIPLE MODELS. WE CAN NO LONGER FILL THE FUEL TANK WITHOUT HAVING A PUDDLE OF FUEL LEFT UNDER THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467539July 24, 2012
FUEL/PROPULSION SYSTEM
EVERYTIME I FILL MY CAR WITH GAS THERE IS A STRONG FUEL SMELL IN THE CAR. I TOOK THE BACK SEAT OUT AND THERE IS A POOL OF FUEL THERE AS WELL AS UNDER THE CAR. I DON'T EVER FILL MY CAR UP MORE THAN 3/4 A TANK OTHERWISE THE FUEL LEAKS INTO THE CABIN AND GIVES ME A STRONG ODOR. PLEASE HELP!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467088July 23, 2012
WHEELS, TIRES
WHILE TRAVELING AT ORDINARY SPEED ON EVEN INTERSTATE SURFACE (I-64) EAST BOUND THE REAR RIGHT TIRE OF MY MB E350W4 BLEWOUT. I WAS ABLE STABILIZE THE CAR AND EXIT THE HIGHWAY AS I WAS JUST THEN IN FRONT OF A AN EXIT. MY TIRES HAD BEEN RECENTLY INSPECTED DURING A REGULAR SERVICE OF MY CAR. THERE IS NO REASON OR EVENT WHICH COULD HAVE CAUSED THE SUDDEN TIRE FAILURE. I HAVE FILED A COMPLAINT WITH CONTINENTAL TIRE CUSTOMER SERVICE, BUT THE COMPANY HAS FAILED TO ACKNOWLEDGE THAT THEIR PRODUCT MAY HAVE MANUFACTURING ISSUES. NOW I HAVE OBSERVED A BLEMISH DEVELOPING ON THE SIDEWALL OF ANOTHER TIRE. THE DEALER HAS SUGGESTED THAT "WE WATCHED IT" FOR A TIME AND SEE WHAT HAPPENS. MY TIRES ARE CONTINENTAL, CONTIPROCONTACT, 245/40 R18 93V, MS RADIAL. REPLACING THE TIRE COST ME SOME $350 SAND COULD HAVE COST ME MY LIFE OR VERY SERIOUS INJURY HAD I BEEN TRAVELING AT HIGHER SPEED OR IR THE FRONT TIRE HAD FAILED RATHER THAN THE REAR. I FIRMLY BELIEVE THESE TIRES POSE AN IMMEDIATE THREAT TO PUBLIC SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467117July 23, 2012
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
NHTSA ACTION NUMBER: PE12001 BOUGHT THE VEHICLE USED 05/2012 WITH 95,000 MILES. THE VEHICLE HAS A STRONG ODOR OF GASOLINE FROM REAR SEAT AREA, STRONG ODOR OF GASOLINE FROM UNDER THE VEHICLE, ALSO IF LEFT OVERNIGHT IN CLOSED GARAGE (WITH FUEL TANK FULL), GARAGE SMELLS OF GAS. I HAVE REMOVED THE METAL FUEL SENDER ACCESS COVER UNDER THE REAR SEAT AND FOUND A POOL OF GAS, APPROX 20Z AROUND THE ELECTRICAL CONNECTOR (HAVE PHOTOS OF THIS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467120July 23, 2012
FUEL/PROPULSION SYSTEM
REFERENCE NHTSA ACTION NUMBER: PE12001 AFTER FILLING THE GAS TANK, A SMELL OF GAS WAS NOTICED IN THE GARAGE. UPON BACKING OUT OF THE GARAGE ONTO MY SLOPED DRIVEWAY, GAS WAS OBSERVED TO BE LEAKING FROM UNDER THE CAR ONTO MY DRIVEWAY AND STREET. AFTER ABOUT 50 MILES OF DRIVING, THE SMELL OF GAS NO LONGER WAS PRESENT AND NO LEAK WAS NOTICED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464808July 9, 2012
WHEELS
THIS VEHICLE FROM MERCEDES-BENZ, IN PARTICULAR 2011 E350 4MATIC WITH 18IN WHEELS DOES NOT MEET CERTAIN STANDARDS OF QUALITY AND DURABILITY AND POSES A SERIOUS SAFETY CONCERN. MY VEHICLE HAS ALL 4 WHEELS DENTED AND CRACKED FROM ROADS WITH NORMAL TO MINOR ROAD SURFACE ABNORMALITIES. THE WHEELS ON THIS CAR IS NOT SAFE AND DOES NOT MEET THE QUALITY STANDARDS EXPECTED, THEY CANNOT SUPPORT THE WEIGHT OF THE CAR UNDER NORMAL DRIVING CONDITIONS. THESE WHEELS EASILY DENT AND CRACK AND CAN LEAD TO A DRIVER LOSING CONTROL OF THERE VEHICLE. I HAVE SO FAR EXPERIENCED 3 FLATS OVER THE COURSE OF 1.5 YEARS THAT COULD HAVE RESULTED IN AN ACCIDENT. THE DEALER REPAIRED DENTED WHEELS AND SOON AFTER, THE WHEELS WERE DAMAGED AGAIN. THE STEERING CONTINUES TO VIBRATE AT HIGHWAY SPEEDS AND PULLS SLIGHTLY TO ONE SIDE BECAUSE OF THE SEVERITY OF THE DAMAGED WHEELS. THERE ARE MANY OTHERS CUSTOMER WITH THIS VEHICLE THAT HAVE SIMILAR COMPLAINTS ABOUT THE WHEEL QUALITY AND EVEN THE DEALER IS AWARE THAT THIS IS AN ISSUE BUT STATES ITS A MANUFACTURER DEFECT AND NOTHING THEY CAN DO. AS OF NOW I HAVE BEEN TO THE DEALER 3 TIMES TO INSPECT THE WHEELS AND REPAIR THE DAMAGES WHICH THEY ARE NOT COVERING. I DRIVE ANOTHER VEHICLE, 2011 INFINITI M, WHICH HAS LARGER 20IN WHEELS AND IT'S BEEN DRIVEN THROUGH THE SAME ROADS WITH NOT ONE ISSUE AT ALL WITH THE WHEELS. AFTER DRIVEN THE CAR FOR ABOUT 2 YEARS, THE INFINITI STILL DRIVES WITH NO VIBRATIONS AND WHEELS THAT ARE IN EXCELLENT CONDITION. IF THE WHEELS FROM MERCEDES-BENZ CANNOT HANDLE THE WEIGHT AND OEM TIRE THAT COMES FROM THE FACTORY, THEN THERE IS A PROBLEM WITH THE QUALITY AND RELIABILITY OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464215July 4, 2012
FUEL/PROPULSION SYSTEM
IN DECEMBER 2011 I DETECTED A STRONG FUEL SMELL FROM INSIDE THE CABIN OF THE CAR. THE SMELL WAS SO STRONG THAT I FELT IT WAS IN MY BEST INTEREST TO DRIVE TO THE NEAREST EUROPEAN CAR SERVICE CENTER, SINCE THE NEAREST MB SERVICE CENTER IS 45 MINUTES AWAY. IT WAS DETERMINED THAT THE CHARCOAL FILTERS UNDER THE REAR SEAT WERE LEAKING, CAUSING FUEL TO POOL. WE CALLED THE MB SERVICE CENTER AND WAS TOLD THERE WAS A RECALL ON THE CHARCOAL FILTERS BUT IT WAS CLOSED. I WAS INCREDULOUS THAT SUCH A SERIOUS PROBLEM (ANY LEAKING FUEL ISSUE SHOULD BE CONSIDERED SERIOUS) WAS COMPLETELY IGNORED BY MB AND I WAS ON MY OWN. I HAD NO CHOICE BUT TO PAY TO HAVE THE FILTERS REPLACED AT MY EXPENSE OUT OF FEAR OF MY CAR EXPLODING. NOW, JULY 2012, THE CHARCOAL FILTER VALVE IS LEAKING AND CAUSING ANOTHER GAS ODOR. SO I STARTED RESEARCHING THIS ISSUE AND WAS SURPRISED TO FIND A GREAT NUMBER OF OTHER CONSUMERS FACING THE SAME ISSUES AS MYSELF. EVERYONE EXPERIENCING THESE ISSUES AFTER THE RECALL WAS CLOSED SEEMS TO BE IN THE SAME BOAT, MB REFUSING TO ISSUE ANOTHER RECALL AND/OR COVER THE COST OF THE REPAIRS. I BELIEVE THAT MB SHOULD BE RESPONSIBLE FOR CORRECTING ALL ISSUES RELATED TO LEAKING FUEL FOR THE CONTINUED SAFETY OF ALL MB OWNERS. QUITE FRANKLY, I'M SCARED TO DRIVE MY CAR! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463916July 2, 2012
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
IN REFERENCE TO PE12-001 ONGOING INVESTIGATION FUEL LEAKS. WHEN GAS IS PUT IN CAR, STRONG GASOLINE SMELL INSIDE CABIN. BROUGHT TO ATTENTION TO DEALERS SEVERAL TIMES & WAS ASSURED THERE WAS NOTHING WRONG. IN MARCH 2011, THEY REPLACED THE FUEL PUMP AS GOODWILL GESTURE SINCE COMPLAINTS WERE RECEIVED PRIOR TO WARRANTY EXPIRING. IN APRIL 2012 ADVISED MERCEDES OF FUEL SMELL REMAINED, AT THIS TIME I WAS INFORMED OF A CRACK IN GAS TANK UNDER BACKSEAT. FUEL TANK WAS REPLACED, BROUGHT CAR HOME, AFTER FILLING WITH GAS, ONCE AGAIN STRONG FUEL ODOR BUT ACCOMPANIED BY VISUAL OF FUEL UNDER AUTO. MERCEDES NOW STATED IT WAS DUE TO INSTALLATION ERROR & NOW WAS CORRECTED. I HAVE NOT PICKED UP VEHICLE, DO NOT HAVE FAITH ANOTHER POTENTIAL LIFE THREATENING "ERROR" WILL NOT OCCUR. HOW DO WE KNOW IF THE REPLACEMENT TANK/PUMP DOESN'T HAVE SAME DESIGN FLAW, NOT WORTH MY CHILDREN'S OR MY LIFE TO FIND OUT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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