Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10504685March 27, 2013
FUEL/PROPULSION SYSTEM
PERSISTENT STRONG ODOR OF GASOLINE AFTER REFUELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504746March 27, 2013
FUEL/PROPULSION SYSTEM
FUEL LEAKS FROM TANK WHEN IT IS FILLED TO THE TOP. CAR HAS BEEN TO DEALER AND HAD FUEL TANK SEALS REPLACED TWICE. FUEL PUMPS, GAUGE AND HOSE SYSTEM WAS ALSO REPLACED FOR $1,500. STRONG ODOR OF GASOLINE IF THE CAR IS PARKED IN MY GARAGE AFTER FILLING TANK. I KEPT THE PUMP ASSEMBLY AS A SOUVENIR AND SEE THAT MANY PARTS ARE BRITTLE AND PRONE TO CRACKING. MATERIALS IN FUEL PUMPING SYSTEM APPEAR TO BE INAPPROPRIATE FOR DRIVING IN HOT FLORIDA CLIMATE. CAR HAS BEEN KEPT IN GARAGE SINCE NEW (EXCEPT AFTER FILLING GAS TANK). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504510March 26, 2013
FUEL/PROPULSION SYSTEM
PURCHASED CAR ON 2/12/2013. FILLED CAR UP WITH GAS FOR THE FIRST TIME ON SATURDAY 3/23/2013. GARAGE AND CAR SMELL LIKE GAS SO BAD IT ACTUALLY ENTERED MY HOME AND I HAD TO LEAVE THE GARAGE DOOR OPEN TO VENTILATE. WENT ON LINE AND FOUND THAT THERE ARE SOME LAW SUITS AGAINST MERCEDES FOR THIS DEFECT AND THEY ARE REPLACING THE GAS TANKS WITH STILL DEFECTED GAS TANKS AND CHARGING CLIENTS FOR THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504530March 26, 2013
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E55. THE CONTACT STATED THAT HE WOULD SMELL GASOLINE INSIDE THE VEHICLE CABIN AFTER REFUELING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT THE FUEL TANK AND FUEL PUMP WERE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. THE CURRENT MILEAGE WAS APPROXIMATELY 32,500. *TR UPDATED 4/23/13 *CN UPDATED 05/23/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504413March 25, 2013
FUEL/PROPULSION SYSTEM
FUEL SMELL INSIDE AND OUTSIDE THE CAR WHEN THE TANK WAS FULL. FUEL SMELL GRADUALLY LESSENED WHEN THE TANK WAS ABOUT 3/4 TO 1/2 EMPTY. TOOK THE CAR TO MB DEALER AND THEY CHANGED THE FUEL SENDING UNIT UNDER THE REAR SEAT BEHIND THE DRIVER. IT COST ABOUT $700. I KEPT THE FUEL SENDING UNIT AND LOOKING AT IT UNDER MAGNIFICATION, I CAN SEE BAD WORKMANSHIP AROUND THE SENDING UNIT NOT BEING SEALED PROPERLY, IT WAS BAD FROM THE MOMENT IT WAS PLACED IN THE CAR. THIS ITEM SHOULD NOT GO BAD ON A CAR LESS THAN 6 YEARS OLD THAT HAS ONLY ABOUT 20,000 MILES AND ALWAYS GARAGED. SHAME ON MERCEDES BENZ THAT DID NOT RECALL THIS ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504427March 25, 2013
FUEL/PROPULSION SYSTEM
STRONG GASOLINE ORDER, ESPECIALLY WHEN TANK IS FULL. MECHANIC SAYS THAT GAS TANK PUMP IS LEAKING. I HEAR THAT OTHER OWNERS HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504338March 24, 2013
FUEL/PROPULSION SYSTEM
THERE WAS A SMELL OF GAS IN THE CAR THAT ESPECIALLY OCCURRED AFTER FILLING UP THE TANK. THE SMELL WAS VERY STRONG AFTER PARKING THE CAR IN MY GARAGE AFTER DRIVING. I THEN NOTICED SOME GAS SPILLING OUT OF THE CAR. I HAD TO STOP DRIVING THE CAR BECAUSE OF CONCERNS OVER SAFETY. I SPOKE DIRECTLY WITH DIANA SANCHEZ WHO IS A CASE MANAGER AT MERCEDES BENZ USA (PH # 1-800-367-6372) . I ALSO SPOKE WITH ROMEY P. AT EXTENSION 7832. I ALSO HAD A 3RD CALL WITH DEBBIE WHO WOULD NOT PROVIDE HER LAST NAME. IN ALL MY DIRECT DISCUSSIONS WITH MERCEDES BENZ USA, THEY WOULD NOT AGREE TO DO ANYTHING ABOUT THE ISSUE. THIS WAS SHOCKING GIVEN THE SAFETY ISSUE CAUSED BY LEAKING FUEL. I HAD READ ON-LINE ABOUT HUNDREDS OF OTHER INDIVIDUALS REPORTING THE EXACT SAME ISSUE WITH THE E55. I GAVE ALL THIS INFORMATION TO MERCEDES BENZ. I ALSO SPOKE WITH EDDIE MCCRACKEN AT MERCEDES BENZ OF GEORGETOWN TEXAS, AND WHILE HE WAS AWARE OF THE ISSUE THEY WOULD NOT AGREE TO REPAIR THE LEAKING FUEL TANK UNLESS I PAID FOR ALL THE WORK MYSELF PERSONALLY. HE DID ACKNOWLEDGE THAT THEY WERE AWARE OF DEFECTS WITH THE GAS TANK DEALS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504278March 23, 2013
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
REFERENCE NHTSA ACTION NUMBER: PE12001. I PURCHASED THIS VEHICLE USED IN DECEMBER 2012. ONE DAY AFTER FILLING UP WITH FUEL I PARKED THE CAR IN MY GARAGE. THE NEXT DAY I CAME OUT TO MY GARAGE AND THERE WAS A STRONG SMELL OF GASOLINE. WHEN I GOT INSIDE OF MY CAR THE SMELL GOT MUCH STRONGER AND IT WAS UNBEARABLE. I COULD NOT FIND ANY LEAKS INSIDE OR OUTSIDE OF THE VEHICLE. I HAD TO DRIVE TO WORK AND THIS WAS THE ONLY CAR AVAILABLE. THIS WAS IN THE DEAD OF WINTER AND I HAD TO DRIVE WITH THE WINDOWS DOWN BECAUSE THE GAS SMELL AND FUMES WERE UNBEARABLE. I HAD A TERRIBLE HEADACHE FOR THE REST OF THE DAY. I LEFT MY CAR WITH THE WINDOWS ROLLED DOWN TO HELP AIR IT OUT. WHEN I RETURNED HOME I DID SOME RESEARCH ONLINE AND FOUND OUT THIS IS A FAR TOO COMMON PROBLEM WITH THE W211 CHASSIS MERCEDES BENZ. PER THE INFORMATION ONLINE I WAS INSTRUCTED TO REMOVE MY REAR PASSENGER SEAT AND CHECK THE FUEL SENDING UNITS UNDERNEATH THE SEATS. SURE ENOUGH WHEN I REMOVED THE COVER OFF THE DRIVERS SIDE FUEL SENDING UNIT THERE WAS A POOL OF GASOLINE! I CLEANED UP ALL OF THE GASOLINE AND LET IT DRY OUT. FROM THIS POINT ON I HAVE NOT FILLED UP MY GAS TANK MORE THAN 3/4 JUST TO KEEP THIS FROM HAPPENING AGAIN. FUEL POOLING INSIDE OF THE CABIN IS DANGEROUS AND UNHEALTHY. MERCEDES BENZ DENIES THAT THIS IS A PROBLEM AND WILL NOT COVER THE COST OF REPLACING/FIXING THE DEFECTIVE FUEL SENDING UNITS. THERE ARE HUNDREDS IF NOT THOUSANDS OF OTHERS THAT HAVE THIS ISSUE. PLEASE DO SOMETHING TO GET THIS RESOLVED. I HAVE PICTURES OF THE FUEL POOLING INSIDE OF THE CABIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504220March 23, 2013
FUEL/PROPULSION SYSTEM
MY VEHICLE STARTED HAVING A FAINT GAS SMELL AFTER REFUELING A FEW YEARS AGO. I AM NOT SURE OF THE EXACT DATE OR MILEAGE AS I JUST THOUGHT THIS WAS A MINOR PROBLEM. THE SMELL WOULD DISAPPEAR AFTER I HAD USED ABOUT A QUARTER OF A TANK. THE ODOR HAS GOTTEN STRONGER OVER THE PAST YEAR WHICH PROMPTED ME TO DISCUSS WITH MY MECHANIC. THEY HAVE REPLACED THE FUEL CAP AND THE SEALS ON THE GAS TANK WITH NO REDUCTION IN THE SMELL. THEY ALSO CAN FIND NO VISIBLE REASON FOR THE GAS ODOR. THE GAS ODOR IS NOW SO STRONG AFTER REFUELING I AM UNABLE TO PARK MY CAR IN THE GARAGE BECAUSE THE SMELL PERMEATES THROUGH MY HOME. MY CAR HAS 149,424 MILES ON IN TO DATE. I SAW AN ARTICLE FROM THE BOSTON GLOBE AND THIS PROMPTED ME TO REPORT MY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504138March 22, 2013
FUEL/PROPULSION SYSTEM
I PULL UP AT THE GAS STATION(SHELL) AND FILL UP MY GAS TANK....AFTER FILLING UP MY GAS TANK...THERE WAS THE SMELL OF GAS IN MY WHOLE CAR CABIN. I TOOK MY CAR TO MERCEDES BENZ OF SOUTH CHARLOTTE, CHARLOTTE, NC. ON 3/13/2013. THE SERVICE ADVISOR([XXX]) TOLD ME IT WAS THE FUEL SENDING UNIT THAT WAS BAD...THERE WAS ALSO FUEL LEAK IN MY GARAGE...THE DEALERSHIP TOLD ME THEY WOULD HAVE TO REPLACE THE SENDING UNIT AND THE WHOLE GAS TANK....THAT WOULD COST $3750.00. THE DEALERSHIP ALSO SAID THS WAS A COMMON PROBLEM WITH THE E350... AND THEY DON'T KNOW WHY THERE ISN'T A RECALL ON THESE. I AM ASKING YOU TO PLEASE INVESTIGATE AND PERTITION MERCEDES USA TO DO A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503924March 21, 2013
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED A STRONG GASOLINE ODOR AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE FUEL TANK WAS LEAKING FUEL FROM THE UPPER PART OF THE TANK. THE TECHNICIAN REPLACED THE FUEL SEAL. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. *TR UPDATED 4/26/13 *CN THE DEALER REPLACED THE LEFT SIDE FUEL TANK SENDING UNIT. UPDATED 05/01/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503959March 21, 2013
FUEL/PROPULSION SYSTEM
WHEN THE CAR IS FILLED WITH GAS, THERE IS A VERY STRONG LINGERING GASOLINE SMELL THAT LASTS FOR SEVERAL DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503983March 21, 2013
FUEL/PROPULSION SYSTEM
SMELL OF FUEL AFTER PARKING THE CAR AND ENGINE COOL-DOWN. MORE PROMINENT AFTER REFUELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503698March 20, 2013
ENGINE
THE CAR STOP INOPERATIVE AND STOP BY ITSELF WITHOUT ANY CONTROL NO MATTER ON FREEWAY IN LOCAL,EVEN IN GARAGE. IT HAPPENED 3 TIMES WITHIN A WEEK. AFTER CHECKING, DEALER THINK IT IS NOT A BIG PROBLEM, THEY ONLY UPDATE THE SOFTWARE OF CPU,AND TOLD ME IT WON'T HAPPENED AGAIN. AT THE SAME DAY OF PICKING UP THE CAR, THE SAME PROBLEM HAPPENED ON FREEWAY. THE CAR SUDDENLY STOPPED, AND I COULDN'T CONTROL ANYTHING. I WAS ALMOST HIT BY A UPS COMMERCIAL TRUCK AND DEAD ON THAT DAY. THE CAR WAS TOWING TO DEALER FOR REPAIRING AGAIN. THEY DON'T KNOW WHAT THE EXACTLY PROBLEM IS. THEY ARE GOING TO CHANGE THE WHOLE CPU THIS TIME. NOW THE CAR IS STILL IN DEALER'S REPAIR PLACE. I CALLED THE LOCAL CUSTOMER SERVICE FOR FILING A LEMON CAR. THE GUY TOLD ME IT WAS NOT NECESSARY TO FILE BECAUSE THE CAR WAS ONLY REPAIRED TWICE. OBVIOUSLY,IT IS VERY SERIOUS SAFETY PROBLEM! I AM AFRAID TO DRIVE THE CAR AGAIN. I AM SO YOUNG I DON'T WANT TO DIE ONLY BECAUSE I DRIVE MERCEDES-BENZ. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503735March 20, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ E55. THE CONTACT STATED THAT HE NOTICED A STRONG ODOR OF FUEL INSIDE THE VEHICLE. THE ODOR SMELL WOULD OCCUR MORE FREQUENTLY WHEN THE CONTACT WAS SITTING IN HEAVY TRAFFIC AND DRIVING UPHILL. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE VEHICLE AND ADVISED HIM THAT HE COULD NOT SMELL A GASOLINE FUEL SMELL FROM THE INTERIOR OF THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 57,205.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503769March 20, 2013
FUEL/PROPULSION SYSTEM
A STRONG FUEL ODOR IS PRESENT INSIDE AND OUTSIDE THE VEHICLE AFTER A FULL FILL-UP. THE ODOR DISSIPATES AFTER ABOUT 1/8 OF A TANK OF GASOLINE IS CONSUMED. THESE SYMPTOMS RELIABLY REOCCUR EACH TIME THE FUEL TANK IS COMPLETELY REFILLED. THE ODOR IS NOT PRESENT AS LONG AS THE TANK IS NOT FILLED PAST 7/8 CAPACITY. THE VEHICLE HAS NOT BEEN INSPECTED BY A MERCEDES-BENZ DEALERSHIP AND NO PARTS HAVE BEEN REPLACED TO ADDRESS THIS PROBLEM. CURRENT MILEAGE IS APPROXIMATELY 72,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503798March 20, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT STATED THAT WHENEVER REFUELING, THERE WAS A STRONG GASOLINE FUEL ODOR EMITTED FROM THE VEHICLE WHEN LEFT IN THE CONTACT'S GARAGE OVERNIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE CONTACT WAS ADVISED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503823March 20, 2013
FUEL/PROPULSION SYSTEM
HAVE BEEN SMELLING GAS INSIDE CAR AND IN GARAGE ON FILL UP OF GAS TANK. ON 2/21/13, DEALER FOUND GAS POOLED ABOUT AN INCH THICK ON TOP OF THE 2 SENDING UNITS UNDER 2ND ROW SEATS OF THIS STATION WAGON. GAS WAS LEAKING OUT THRU THE SEALS AND LOCKING RINGS ON TOP OF SENDING UNITS. DEALER FOUND DEFECTIVE LOCKING RINGS, SEALS,AND GAS SENDING UNITS. ALL 3 PARTS REPLACED ON BOTH SIDES RIGHT UNDER THE 2ND ROW SEATS WHERE MY CHILDREN WERE RIDING. THIS DEFECT COULD CAUSE INJURY OR DEATH TO ANYONE IN OR CLOSE TO THE CAR IF GAS TANK EXPLODED FROM GAS LEAKING FROM THESE DEFECTIVE PARTS .EXTREMELY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503820March 20, 2013
FUEL/PROPULSION SYSTEM
STRONG SMELL OF GASOLINE IN THE CABIN AFTER FUELING VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503578March 19, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A MERCEDES BENZ E350. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, A STRONG ODOR OF FUEL EMITTED INSIDE OF THE VEHICLE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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