Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10503588March 19, 2013
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT ONLY WHEN REFUELING TO FULL CAPACITY, A STRONG ODOR OF FUEL EMITTED INSIDE OF THE VEHICLE. THERE WAS A SMALL AMOUNT OF FUEL FOUND ON THE GROUND NEXT TO THE VEHICLE ON VARIOUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THERE WAS A LEAK IN THE FUEL TANK AND THE FILLER NECK VALVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 05/23/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503600March 19, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES E350. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED A STRONG GASOLINE FUEL ODOR IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503635March 19, 2013
FUEL/PROPULSION SYSTEM
THE CAR STARTED TO GET STRONG GAS SMELL SPECIALLY AFTER A FULL TANK FILL UP. I HAVE OWNED THIS CAR FOR SEVERAL YEARS AND THIS PROBLEM STARTED IN LATE 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503533March 18, 2013
ELECTRICAL SYSTEM, ENGINE
THE ELECTRONIC KEYLESS-GO SYSTEM INTERMITTENTLY DOES NOT RECOGNIZE THAT THE KEY IS PRESENT. THE ISSUE WAS FIRST NOTICED IN 2008 AND BROUGHT TO THE DEALERS ATTENTION WITHIN MONTHS OF PURCHASE WHEN THE REAR TAILGATE WOULD NOT CLOSE. REPEATED TRIPS TO THE DEALER TO ADDRESS THIS ISSUE DID NOT CORRECT THE ISSUE. THE LATCHES, THE SWITCHES, AND THE BATTERIES IN THE KEYS HAVE ALL BEEN REPLACED BUT THE PROBLEM PERSISTS. IN MARCH 2013 THE KEYLESS-GO SYSTEM STARTED INDICATING "NO KEY WAS DETECTED" WHEN THE CAR WAS IN MOTION. ON MARCH 5, 2013 THE DASH WARNING SYSTEM INDICATED THE "NO KEY DETECTED" (ALTHOUGH THE KEY WAS IN THE CAR) IN FREEWAY STOP AND GO TRAFFIC. WHEN THE CAR CAME TO A FULL STOP DUE TO TRAFFIC, THE CAR SHUT DOWN THE ENGINE AND ELECTRICAL SYSTEM, WITH THE TRANSMISSION IN DRIVE, IN TRAFFIC LANES. THE CAR WOULD NOT START AGAIN UNTIL THE KEY WAS RETRIEVED FROM MY POCKET, AND PUT INTO THE KEYHOLE. THE CAR WAS TAKEN BACK TO THE DEALER, AND THEY REPLACED THE ANTENNA BOOSTER (AFTER 4 DAYS OF DIAGNOSTICS). ONE WEEK AFTER THE MOST RECENT REPAIR, THE CAR (WITH THE NEW KEYLESS-GO ANTENNA BOOSTER) AGAIN INDICATED NO KEY PRESENT WHILE DRIVING ON FREEWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503378March 17, 2013
ENGINE
TOOK IN VEHICLE FOR CHECK ENGINE LIGHT. I WAS TOLD THAT ONE OF THE CAM MAGNETS NEEDED TO BE REPLACED (ADVISED TO HAVE ALL 4 REPLACED). ACCORDING TO SERVICE ADVISER THIS IS A VERY COMMON PROBLEM FOR 2007 AND PRIOR YEAR E-CLASS VEHICLES AND THAT THE CAM MAGNETS HAVE BEEN REDESIGNED TO FIX THIS ISSUE. THE COMPLETE REPLACING OF THE 4 CAM MAGNETS WAS MORE THAN $600 FOR SERVICE (BEFORE TAXES). THE SERVICE ADVISER ALSO STATED THE OTHER PROBLEM THIS VEHICLE CONSECUTIVELY COMES IN FOR IS A FAULTY GAS TANK THAT IS PRONE TO CRACK WHICH REQUIRED THE GAS TANK TO BE REPLACED. MERCEDES-BENZ SHOULD CLEARLY ADDRESS THE ABOVE ISSUES ON THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502808March 14, 2013
ENGINE
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E-350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE JERKED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE CAM SHAFT NEEDED TO BE REBUILT. THE MANUFACTURED WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE AND CURRENT MILEAGE WAS 64,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503026March 14, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E55. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED A STRONG GASOLINE FUEL SMELL. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT GASOLINE FUEL WAS LEAKING FROM THE FUEL SENDING UNIT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502019March 7, 2013
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL/PROPULSION SYSTEM
I HAVE NOTICED STRONG GASOLINE ODORS EMANATING FROM MY CAR AFTER REFUELING. I DO NOT 'TOP OFF' WHEN REFUELING. RESEARCHED ISSUE ONLINE AT BENZWORLD.ORG AND DISCOVERED THAT THE GAS ODOR ISSUE I AM EXPERIENCING MAY BE RELATED TO A PROBLEM BEING SEEN IN NUMEROUS MERCEDES BENZ E-MODEL VEHICLES. THIS PRESENTS A VERY UNSAFE SITUATION AND I AM NO LONGER WILLING TO PARK THE VEHICLE IN MY GARAGE DUE TO THE POTENTIAL FIRE HAZARD. THE POOLING OF RAW GASOLINE ALSO REPRESENTS AN ENVIRONMENTAL ISSUE DUE TO THE EVAPORATION AND CREATION OF TOXIC FUMES. I UNDERSTAND THAT MERCEDES BENZ DEALERS ARE DEMANDING $2,000. OR MORE TO RECTIFY THE PROBLEM BY REMOVING AND REPLACING THE GAS TANKS IN IMPACTED VEHICLES. I FEEL THAT THE MANUFACTURER OF THIS DEFECTIVE COMPONENT SHOULD BE HELD RESPONSIBLE TO RECALL IT AND REPLACE IT. I UNDERSTAND THAT THE NHTSA'S CURRENT INVESTIGATION ACTION NO. FOR THIS ISSUE IS PE 12001. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500939March 1, 2013
WHEELS, TIRES
LARGE BUBBLE (APPROX 2" ACROSS) ON OUTER SIDEWALL OF LEFT FRONT TIRE. THERE WAS NO IMPACT TO CAUSE THIS TIRE DEFECT. THIS IS THE SECOND SIMILAR INCIDENT WITH THESE ORIGINAL EQUIPMENT TIRES SINCE THE CAR WAS PURCHASED NEW. THE ORIGINAL EQUIPMENT TIRES ON THIS MERCEDES BENZ E350 ARE: CONTINENTAL, CONTIPROCONTACT, 245/40 R18 97V. THESE TIRES DO NOT HAVE SIGNIFICANT TREAD WEAR. HAVING HAD 2 TIRE DEFECTS OUT 4 TIRES IN 8,500 MILES ON THIS VEHICLE, I AM AFRAID TO TAKE THIS CAR ON A ROAD TRIP AT HIGH SPEED. I AM AN ATTORNEY; THIS APPEARS TO ME TO BE A SIGNIFICANT SAFETY HAZARD, PRODUCT LIABILITY PROBLEM. THE TIRE DEALER WHO HAS HANDLED BOTH TIRE REPLACEMENTS CAN PROVIDE FURTHER DETAIL AND TIRE SERIAL NUMBERS: BIG O TIRE, 3090 KIETZKE LANE, RENO, NEVADA 89502, 775-827-5000. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500944March 1, 2013
FUEL/PROPULSION SYSTEM
FIRST INCIDENT OCCURRED ON 1/21/13 WHEN MY MERCEDES SMELLED LIKE IT WAS LEAKING GAS IN GARAGE. FUMES WERE SO BAD THAT WE PARKED IT OUTSIDE AS WE WERE LEAVING FOR TRIP. I WAS AFRAID IT COULD CATCH FIRE. I HAD NOTICED A GAS SMELL ONCE BEFORE. ABOUT SIX MONTHS PRIOR. IT WENT AWAY AND THE CAR HAD BEEN IN SHOP AND NOTHING NOTED. SO I DID NOT WORRY. GOT BACK FROM TRIP AND TOOK IT IN. BOTH THE RIGHT AND LEFT FUEL SENDING UNITS WERE REPLACED. ON THE LEFT A SEAL RING, CABLE HARNESS AND A BRACKET WERE REPLACED. THE RIGHT SIDE A SEAL RING WAS DONE WITH THE UNIT. I HAD OIL LEAKING FROM ENGINE SO THEY REPLACED A CAMPAIGN, ENGINE WIRING, RIGHT CAMSHAFT SOLENOID, AND OILCENTRIFUGE. THEY KEPT MY CAR A WEEK AS I HAVE HAD MANY PROBLEMS AND THEY WANTED TO MAKE IT RIGHT WELL IT TURNED INTO A NIGHTMARE. CAR WENT BACK IN AS OIL HAD LEAKED ON EXHAUST AND CAR SMELLED ON FIRE. THEY DEGREASED IT AND I GOT IT BACK. NOW THE WORST OF THIS. THE REPLACED FUEL SENDING UNIT WAS DEFECTIVE. I WAS ON FREEWAY WHEN MY CAR JUST STOPS RUNNING WHILE DRIVING IT. I ALMOST GOT HIT AT 60 MPH AND MY CAR SPUTTERS ONCE THAN STALLS AS I TRY TO ROLL OFF FREEWAY. I WAS SURE MY ENGINE SEIZED. IT TURNS OUT THE NEW FUEL SENDING UNIT HAD A DEFECTIVE FLOAT. I RAN OUT OF GAS AND ALMOST DIED BECAUSE OF IT. THERE ARE MANY COMPLAINTS ON THE INTERNET ABOUT THIS FUEL PROPULSION SYSTEM. I AM UNDER WARRANTY SO MINE IS REPLACED FOR FREE. THE PROBLEM IS THE GAS FUMES PUT YOU AT RISK FOR A FIRE. I WOULD THINK FOR ME IT WAS AT LEAST SIX MONTHS. I WAS TOLD THE FUEL WAS LEAKING BEHIND MY BACK SEAT. I AM SURE THAT IS NOT SAFE. THEN THE REPLACEMENT ALMOST KILLS ME. VERY UNHAPPY AS I HAD INTENDED TO KEEP THIS CAR BUT AM AFRAID TO DO SO. FYI MY TRANSMISSION BODY HAS BEEN REPLACED TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500610February 27, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH AND HITTING A POT HOLE, THE AIR BAGS ON THE DRIVERS SIDE DEPLOYED WITHOUT ANY WARNING. THE CONTACT DID NOT RECEIVE ANY INJURIES. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC. AFTER DIAGNOSIS, THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS LATER CONTACTED AND THEY SENT AN INVESTIGATOR OUT INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE CURRENT MILEAGE WAS APPROXIMATELY 56,000. THE VIN WAS UNAVAILABLE....UPDATED 07-10-13 *BF UPDATED 07/17/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500504February 26, 2013
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL/PROPULSION SYSTEM
REFERENCE NHTSA ACTION # PE12001. AFTER REFUELING CAR, INTERIOR WOULD HAVE AN OVERWHELMING SMELL OF GASOLINE AFTER LEAVING IT PARKED. INVESTIGATION REVEALED FUEL POOLED UP UNDERNEATH REAR PASSENGER SEAT AND REQUIRED REPLACEMENT OF FUEL PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499953February 25, 2013
FUEL/PROPULSION SYSTEM
INTERIOR OF THE CAR SMELLS LIKE GAS. WHEN I PULLED OFF THE REAR SEAT THE BOTTOM OF THE SEAT ACTUALLY SMELLS OF FUEL. I DROVE WITHOUT THE REAR SEAT IN PLACE TO DINNER. AFTER PLACING LEFTOVERS ON THE PASSENGER SEAT THE FOOD I HAD BROUGHT IN THE HOUSE THEN SMELLED OF GAS IN A 15 MINUTES DRIVE. I CONTACTED MB OF BLOOMFIELD HILLS,MI AND THEY STATED THERE IS NO SUCH RECALL FOR FUEL SMELL ISSUES EVEN THOUGH I KNOW OF A 40 PAGE POST BY MBWORLD THAT ALMOST ALL E55 OWNERS ARE EXPERIENCING THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499836February 24, 2013
FUEL/PROPULSION SYSTEM
FILLED VEHICLE WITH FUEL AND LEFT SITTING IN GARAGE. THE NEXT DAY, I NOTICED A STRONG FUEL ODOR OUTSIDE OF VEHICLE AND, UPON OPENING THE DRIVER'S DOOR, WAS OVERWHELMED WITH FUEL ODOR. AFTER A QUICK ONLINE SEARCH, I FOUND MULTIPLE REFERENCES TO FUEL FILTER/PUMP LEAK. I PULLED OUT THE BACK SEAT TO INVESTIGATE AND FOUND THAT THE DRIVER'S SIDE FUEL FILTER/PUMP ASSEMBLY IS FLOODED IN AND AROUND THE RETAINING NUT. THIS IS A MAJOR SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499878February 24, 2013
FUEL/PROPULSION SYSTEM
STRONG GASOLINE VAPOR SMELL IN CABIN OF CAR WHEN IT SITS IN THE GARAGE. THE ODOR BEGAN ABOUT 6 MONTHS AGO BUT IT ONLY SMELLED IN THE GARAGE NOT IN THE CAR. THE ODOR DISSIPATES AFTER DRIVING ABOUT 20 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499808February 23, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
MY CAR HAS BEEN TO THE DEALER NO FEWER THAN 4 TIMES FOR VARIOUS FUEL SYSTEM RELATED ISSUES. THE SYMPTOMS OF EACH PART FAILURE INVOLVE A PERVASIVE GAS SMELL FILLING THE CABIN OF THE VEHICLE, AND GASOLINE USUALLY POOLS UNDER THE REAR SEAT. THE SMELL IS SO POTENT THAT THE CAR IS UNDRIVEABLE, AND THE POOLING OF GASOLINE INSIDE THE PASSENGER CABIN MUST BE EXTREMELY DANGEROUS. THE GAS TANK, FUEL SENDERS, FUEL PUMP, CHARCOAL FILTERS, AND GASKET BETWEEN THE TANK AND FUEL SENDERS HAVE BEEN REPLACED TO NO AVAIL. I HAVE HAD TO FIGHT TO HAVE THIS PAID FOR UNDER MY EXISTING MERCEDES BENZ EXTENDED WARRANTY. MY WARRANTY EXPIRES IN JULY OF 2013, AND I AM EXTREMELY CONCERNED THAT THIS WILL CONTINUE TO HAPPEN. MY MOST RECENT DEALER VISIT FOR THIS PROBLEM WAS 2 DAYS AGO. NOTHING WAS REPLACED, AND THEY CONFIRMED THAT OEM PARTS REPLACEMENTS HAVE BEEN USED TO FIX THE ISSUE EACH TIME...WHICH IS A PROBLEM BECAUSE THEY CONTINUE TO FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500321February 22, 2013
FUEL SYSTEM, GASOLINE
2007 MERCEDES BENZ E350. CONSUMER WRITES IN REGARDS TO VEHICLE LEAKING GAS. *SMD THE CONSUMER STATED WHEN HE RETURNED HOME, THE ENTIRE GARAGE SMELLED OF GASOLINE. GAS WAS LEAKING OVER THE EXHAUST SYSTEM ON THE DRIVER'S SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499509February 21, 2013
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E63. THE CONTACT STATED THAT AFTER REFUELING AND THEN PARKING THE VEHICLE, HE NOTICED A LARGE GASOLINE FUEL LEAK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THE FUEL SENDING UNIT MALFUNCTIONED, CAUSING THE FUEL LEAK. THE FUEL SENDING UNIT WAS REPAIRED HOWEVER, THE FAILURE RECURRED ONE YEAR LATER. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000. THE CURRENT MILEAGE WAS APPROXIMATELY 74,000. UPDATED 04/30/13*LJ THE CONSUMER STATED THE FUEL DID NOT LEAK ONTO THE GROUND. IT WAS CONTAINED WITHIN THE CAVITY/SPACE SURROUNDING THE FUEL SENDING UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499519February 21, 2013
FUEL/PROPULSION SYSTEM
NORMAL FILL UP OF GAS TANK CAUSES FUEL TO LEAK OUT OF TOP OF SENDING UNIT. THE SEAM JUST BELOW THE ELECTRICAL CONNECTION POWERING THE UNITS MOTOR SEEMS TO BE WEAKLY AND/OR IMPROPERLY JOINED, ALLOWING RAW GAS TO LEAK OUT AND POOL INTO A SMALL COMPARTMENT UNDER THE DRIVERS SIDE REAR SEAT. WHEN I PURCHASED CAR USED 14 MONTHS AGO, I NOTICED EXTREME GAS SMELL AFTER 1ST NIGHT IN THE GARAGE. I IMMEDIATLY TOOK VEHICLE BACK TO DEALER WHERE THEY REPLACED SENDING UNIT UNDER 30 DAY WARRENTY. NOW ONLY 14MONTHS LATER AFTER A NORMAL FILL UP AT A GAS STATION AND THEN DRIVING HOME, I NOTICED A VERY STRONG GAS SMELL AS I ENTERED THE GARAGE THE NEXT MORNING. I HAVE FOUND THAT I AM NOT THE ONLY ONE WITH THIS ISSUE. ONLINE RESEARCH LEAD ME TO INFORMATION THAT GAVE ME THE DETAILS NECCESARY TO LOCATE AND REMOVE THE ACCESS PANEL UNDER THE DRIVERS SIDE REAR SEAT. AFTER REMOVING THE TOP ACCESS PANEL UNDER THE SEAT I FOUND (ROUGH ESTIMATE) A MEASURING CUP OF GASOLINE THAT WAS POOLED AROUND THE BASE OF THE SENDING UNIT. SO MUCH FUEL HAD LEAKED THAT IT HAD OVERFLOWED THE PUMPS RECESS AND HAD POOLED INTO THE SURROUNDING (RUBBER/PLASTIC) RECESS THAT SEALS THE TOP OF THE SENDING UNIT FROM THE OUTSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499366February 20, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E55. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING INSPECTED, IT WAS NOTICED THAT THERE WAS AN INTERNAL FUEL LEAK AND ALSO FUEL WAS VISIBLE ON THE GROUND. THE FUEL ODOR EMITTED INSIDE AND OUTSIDE OF THE VEHICLE. THE TECHNICIAN STATED BOTH FUEL TANK SENDER UNITS WOULD NEED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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