Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10505845April 10, 2013
FUEL/PROPULSION SYSTEM
TANK LEAKS GAS WHEN FILLED . FUEL LINK HAS NOT BEEN REPAIRED AT THIS TIME. MERCEDES WILL NOT WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505868April 10, 2013
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE
STRONG ODOR OF GASOLINE IN THE INTERIOR OF THE CAR AFTER FILLING THE TANK. ODOR HAS PERSISTED FOR A WEEK. REFER TO NHTSA ACTION NUMBER PE12001. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505876April 10, 2013
FUEL/PROPULSION SYSTEM
STRONG GAS SMELL AFTER FILLING UP TO MAX EACH TIME, BOTH OUTSIDE AND INSIDE OF THE CAR. GAS SMELL ONLY GO AWAY WHEN THE FIRST BAR OF GAS METER IS GONE. NOT SAFE TO PARK THE CAR IN THE GARAGE IT MIGHT CAUGHT ON FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505874April 10, 2013
FUEL/PROPULSION SYSTEM
THE VEHICLE'S CHECK ENGINE LIGHT ILLUMINATED AFTER COMMUTE FROM WORK. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF EL PASO FOR DIAGNOSTIC TESTING WHICH REVEALED A CRACK IN THE FUEL TANK ALLOWING FUMES TO ESCAPE FROM THE VEHICLE. WHEN TANK IS FILLED, GAS FUMES COULD BE SMELLED THROUGHOUT THE HOUSE IF THE CAR IS PARKED IN THE GARAGE. FUEL TANK WAS REPLACED AT A COST OF $2400 WITH REPAIRS COMPLETED BY MERCEDES BENZ OF EL PASO IN FEBRUARY 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505886April 10, 2013
FUEL/PROPULSION SYSTEM
EVERY TIME I FILL UP THE FUEL TANK, THE OUTSIDE OF THE CAR SMELLS OF GAS TILL THE FUEL COMES DOWN TO ABOUT THREE QUARTER TANK. THE GAS ODOR IS ESPECIALLY PERCEPTIBLE IN THE MORNING WHEN I WALK INTO THE GARAGE. AS A PRECAUTION I STARTED PARKING THE CAR OUTSIDE THE HOUSE FOR A FEW DAYS AFTER I FILL THE TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507497April 8, 2013
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE
I REPORTED TO MY INDEPENDENT MECHANIC A STRONG FUEL SMELL WHEN FILLING THE VEHICLE FULL AND PARKING IT. UPON FURTHER INVESTIGATION, MY MECHANIC DISCOVERED A FUEL LEAK FROM THE DRIVERS SIDE OF THE TANK ONTO THE LEFT EXHAUST WHICH OF COURSE CAN CREATE A FIRE HAZARD. I IMMEDIATELY CONTACTED MY LOCAL MB DEALERSHIP AND SPENT DAYS TRYING TO GET IN TOUCH WITH THE SERVICE MANAGER. FINALLY AFTER CONTACTING THE MB CENTRAL REGION OFFICE, I LEFT A VM AND WAS CONTACTED BY THE SERVICE MANAGER I HAD BEEN TRYING TO GET IN TOUCH WITH. AS OF TODAY 4/8/13, I TOOK THE VEHICLE IN FOR INSPECTION. THEY TOLD ME THAT THE DRIVERS SIDE FUEL SENDING UNIT/PUMP IS LEAKING AND WOULD NEED TO BE REPLACED. I ASKED IF THE CAR WAS SAFE TO DRIVE, THEY REPLIED NO, BUT HAPPILY SENT ME ON MY WAY ANYHOW. THIS PROBLEM LINES UP WITH EVERY OTHER COMPLAINT ABOUT THE MY03-09 W211'S THAT EXHIBIT THIS PROBLEM. I HAVE NOT HAD THE FUEL LEAKING TO THE GROUND AND POOLING UP, BUT THE DEALERSHIP HAS CONFIRMED THAT THE SENDING UNIT IS INDEED LEAKING AND POOLING UP IN THE DEPRESSION WHERE THE SENDING UNIT ATTACHES TO THE TANK, WHICH IS NOW LEAKING ONTO MY DRIVERS SIDE EXHAUST, THUS CREATING POTENTIAL FOR A FIRE HAZARD. NHTSA ACTION NUMBER: EA13003. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507529April 8, 2013
FUEL/PROPULSION SYSTEM
GAS TANK LEAKING CAUSING GAS TO DRAIN INTO BACK SEAT. COST TO REPLACE WAS APROX 1000 FOR PART ALONE. AFTER GOING TO MERCEDES, MY OTHER MECHANIC WAS LOOKING AT OTHER USED PARTS AND FOUND THAT ALL USED PARTS HAD SAME ISSUE AND LEAKING FOR EXACT LOCATION. UPPER PORTION OF GAS TANK. LOOKING ONLINE, THERE ARE LOTS OF THESE ISSUES GOING ON. MERCEDES NEEDS TO ADDRESS THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505593April 8, 2013
FUEL/PROPULSION SYSTEM
WHEN I FILL UP THERE IS A STRONG SMELL OF GASOLINE INSIDE THE CABIN OF THE CAR. THIS MADE ME DIZZY AND NAUSEOUS AND COULD HAVE LEAD TO LOSING CONTROL OF THE VEHICLE. IT ALSO IS AN EMISSION VIOLATION FOR MERCEDES TO SELL THEIR CARS IN THIS COUNTRY WITH SERIOUS SAFETY AND EMISSION DEFECTS LIKE THESE "HIGH END" CARS HAVE. PLEASE BE OUR ADVOCATE AND MAKE MERCEDES PAY FOR THEIR FAILURE TO ENGINEER A SOUND FILE SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507345April 6, 2013
FUEL/PROPULSION SYSTEM
ON GAS FILLED UP, THE ENTIRE GARAGE SMELL OF STRONG GASOLINE SMELL THAT CAN CAUSE NAUSEA AND DIZZINESS IF GARAGE DOOR IS NOT OPENED TO ALLOW FRESH AIR, MECHANICS SAID THERE IS A LEAK IN THE FUEL SYSTEM AND SIMILAR CAR OWNERS HAVE THE SAME ISSUE. SMELL WILL GO AWAY WHEN THE FUEL LEVEL IS BELOW 7/8 LEVEL. I STARTED HAVING THIS PROBLEM AT AROUND 50,000 MILES AND REPAIR 51,103. THE SMELL WAS ALSO STRONG IN THE CABIN. MERCEDES SHOULD RECALL THIS DEFECTS FOR EPA, SAFETY AND HEALTH CONCERNS BEFORE ANY INCIDENCE AND RESULTING CLASS ACTION LAWSUIT. THE DEALER WROTE ME AN EMAIL STATING ". THE SENDER SEALS WE REPLACED ARE ON EACH SIDE AND WHERE YOU SEE THE LARGE RED CAPS. THESE SEALS GENERALLY DETERIORATE WITH TIME, AGE AND WITH HEAT. " BUT THEY HAD TO CHANGE THE WHOLE GAS TANK AT A COST OF $2,057. IN THE SERVICE TICKET IT WAS INDICATED "FOUND FUEL TANK LEAKING AT BREATHER HOSE " WHICH IS PART OF THE VAPOR RECOVERY SYSTEM THAT IS WARRANTY FOR 10 YEARS BUT MERCEDES DENIED THE REPLACEMENT. THIS IS A VIOLATION OF THE CLEAN AIR ACT AND NEED TO BE RESOLVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507350April 6, 2013
ENGINE
THE ENGINE LIGHT CAME ON AND I BROUGHT MY CAR INTO THE LOCAL MERCEDES DEALER. THE DIAGNOSIS RESULT ACCORDING TO THE SERVICE REPRESENTATIVE WAS A CAMSHAFT BALANCING ROD PROBLEM AND THE ESTIMATE TO REPLACE THE BALANCING ROD WAS QUOTE AT $6500. I DID SUBSEQUENTLY LOOK INTO THIS PROBLEM ONLINE AND FOUND THAT THEIR ARE SIMILAR OCCURRENCES WITH THIS VEHICLE AND THE CONCLUSION IS THAT IT IS A MANUFACTURING DEFECT FOR THIS ENGINE. THE SERVICE REPRESENTATIVE AGREED THAT IT IS TOO EARLY FOR ANY ENGINE TO HAVE THIS TYPE OF PROBLEM AND CALLED MERCEDES BENZ THEY DECLINE TO ASSIST IN THIS MATTER. CAN NHTSA LOOK INTO THIS PROBLEM AND SEE IF THERE IS A PROBLEM WITH THIS ENGINE? THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507237April 5, 2013
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
PURCHASED CERTIFIED PRE-OWNED CAR IN JUNE 2012. ON OR ABOUT FEB 2013, CAR STARTED HAVING ILLUMINATING ODOR IN THE CABIN THAT RESEMBLED FUEL OR ANTI-FREEZE. GARAGE AND CAR ODOR WAS SO BAD IT ACTUALLY ENTERED MY HOME AND I HAD TO LEAVE THE GARAGE DOOR OPEN TO VENTILATE. WENT ON LINE AND FOUND OTHER OWNERS EXHIBITING EXACT DEFECT. TOOK VEHICLE TO MERCEDES DEALER AND WAS INFORMED THAT A LEAK FROM THE FUEL TANK WAS THE CAUSE AND IT WAS NOT FROM DAMAGE BUT FROM THE SENDING UNIT AND LINES. THE DEALER INFORMS ME THAT THE REPAIR IS NOT COVERED UNDER THE WARRANTY AND THAT IT WILL COST $2100.00 TO FIX. AFTER READING THE WARRANTY AND CONTACTING MERCEDES DIRECTLY, I CONTACTED THE DEALER AND INFORMED THEM THAT IT IS A COVERED ITEM AND THEY SHOULD MAKE THE REPAIR AS A WARRANTIED ITEM. THEY RE-CHECKED WITH MERCEDES AND CALLED ME BACK AND STATED THAT THEY HAD "DID SOMETHING IN THE SYSTEM TO MAKE IT REJECT" AND IT IS A COVERED REPAIR AND WILL BE FIXED UNDER THE WARRANTY. I AM MAKING THIS COMPLAINT BECAUSE I BELIEVE THAT THE REPLACEMENT UNIT WILL BE THE SAME OEM PART THAT HAS NOT BEEN MODIFIED TO SOLVE THIS FAILURE FROM DUPLICATING LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507281April 5, 2013
FUEL/PROPULSION SYSTEM
STRONG ODOR OF GASOLINE AFTER REFUELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507119April 4, 2013
FUEL/PROPULSION SYSTEM
PLEASE HELP TO ENCOURAGE MERCEDES BENZ TO REPLACE TO NEW GAS TANK PART #211-470-0502, FOR ALL THEIR CARS THAT HAVE THIS DEFECTIVE GAS TANK PART # 211-470-4201! ON 10-24-2012 I CAME INTO MERCEDES BENZ DEALERSHIP BECAUSE I SMELLED GAS AND OIL. THE DEALERSHIP MISDIAGNOSED THE GAS SMELL TO BE THE SENDING UNITS, REPLACING THEM. LIST: (211-470-40-94 AUXILIARY PU, 211-471-05-79 SEAL RING, 5088 PARTS CLEANER). THEN ON JAN 28, 2013, WHEN I CAME IN FOR MY ANNUAL INSPECTION, THE DEALERSHIP SAID THAT THE FUEL TANK WAS LEAKING AND SAID THAT NEEDED TO BE REPLACED. MERCEDES BENZ DEALERSHIP HAD MISDIAGNOSED THE SENDING UNITS WHEN IT SHOULD HAVE BEEN THE GAS TANK ON 10-24-2012. MERCEDES BENZ, OLD GAS TANK PART # 211-470-4201, REPLACED BY NEW GAS TANK PART 211-470-0502. THE REASON WHY THIS IS SO IMPORTANT THAT MERCEDES BENZ REPLACE ALL TANKS OUT THERE IS BECAUSE IT ONLY TAKES A SMALL SPARK FROM RUBBING YOUR FOOT ON THE CARPET, TO AN ACCIDENT OR LIGHTING UP A CIGARETTE FOR THIS TO CREATE AN EXPLOSION, BECAUSE THE GAS TANK IS IN THE BACK SEAT OF THE CAR. I HAVE TWO INVOICES THAT I PAID FOR BAD PARTS AND REPLACING A DEFECTIVE GAS TANK ON THIS MERCEDES BENZ. I AM VERY CONCERNED THAT MERCEDES BENZ HAS CARS ON THE ROAD THAT ARE AN ACCIDENT AWAY FROM BLOWING UP! A GAS TANK THAT IS LEAKING GAS IN THE BACK SEAT OF MY CAR IS NOT SOMETHING I WOULD HAVE PAID OVER $56,000 FOR WHEN I PURCHASED MY CAR! WHAT ABOUT ALL THE CARS THAT WERE SOLD AND ALL THE PEOPLE WHO DON'T EVEN KNOW AND MAY BE IN DANGER? PLEASE LOOK INTO THE DEFECTIVE GAS TANK THAT WAS PUT ON ALL THE 2006 MERCEDES E350 CARS. THIS SHOULD BE RECALLED AND REPLACED AT EXPENSE OF MERCEDES BENZ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507141April 4, 2013
FUEL/PROPULSION SYSTEM
AFTER REFILLING GAS TANK, THERE IS STRONG ODOR OF GASOLINE, THIS USUALLY DISAPPEARS AS THE GAS IS CONSUMED, BUT IT PRESENT AS LONG AS THE TANK IS ABOVE 3/4 FULL. THIS HAS BEEN A CONSTANT OCCURRENCE SINCE PURCHASING THE VEHICLE FROM MB OF AUSTIN IN 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507017April 3, 2013
FUEL/PROPULSION SYSTEM, ENGINE, FUEL SYSTEM, GASOLINE
REFERENCE PE12001 I OCCASIONALLY SMELL GAS AFTER FILLING UP MY VEHICLE. UNTIL NOW, I'D JUST FIGURED I STEPPED IN SOME FUEL AT THE STATION AND THAT THE SMELL WAS COMING FROM MY SHOES, BUT UNDERSTAND THAT THERE IS AN ISSUE WITH THE FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505178April 1, 2013
FUEL/PROPULSION SYSTEM
BEGAN NOTING A STRONG GAS SMELL INSIDE MY VEHICLE AFTER REFUELING. ON INVESTIGATION THE BACK SEAT FOAM WAS COMPLETELY SATURATED FROM A LEAK AT THE SEAL ON THE TOP OF THE GAS TANK UNDER THE SEAT. RESULTED IN A COSTLY REPAIR BILL. AT THE TIME I READ ONLINE OF MANY, MANY SIMILAR SITUATIONS EXPERIENCED BY OTHER MB AMG E55 OWNERS, AS WELL AS THEIR FRUSTRATION THAT MB WAS NOT TAKING ANY RESPONSIBILITY FOR THIS. THUS, I WAS FORCED TO PAY FOR THE REPAIRS MYSELF. NO PROBLEM SINCE, ALTHOUGH I AM HESITANT TO FILL THE TANK COMPLETELY AS MANY REPORT A RECURRENCE A COUPLE YEARS AFTER THEIR INITIAL REPAIR. PLEASE ADVISE IF MB RECOGNIZES THIS APPARENT DEFECT AND ISSUES A RECALL. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505200April 1, 2013
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ E-CLASS. THE CONTACT STATED THAT HE NOTICED LARGE PUDDLES OF FUEL LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT THE FUEL TANK WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE CURRENT MILEAGE WAS APPROXIMATELY 62,000.. *TR...UPDATED 05/08/13 *BF UPDATED 06/10/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505114March 30, 2013
FUEL/PROPULSION SYSTEM
VERY STRONG FUEL ODOR COMING INTO THE CABIN OF THE CAR AND MAKING THE PASSENGERS DIZZY. THE FUEL PUMP APPEARS TO BE DEFECTIVE AND LEAKING GAS INTO THE CAR. POTENTIAL FIRE HAZARD AND HEALTH HAZARD WHEN INHALED. TAKEN TO THE NEAREST DEALERSHIP AND WAS TOLD THIS WAS A NORMAL OCCURRENCE WITH THESE CARS. IT SEEMS TO ME LIKE THIS IS A MAJOR LIABILITY THAT SHOULD BE LOOKED AT AS A CASE FOR A POTENTIAL RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504957March 29, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E55. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS OR IMMEDIATELY AFTER REFUELING, THERE WAS A STRONG GASOLINE ODOR BEING EMITTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT BOTH FUEL SENDING UNITS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WAS APPROXIMATELY 57,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504848March 28, 2013
FUEL/PROPULSION SYSTEM
VEHICLE EXHIBITS STRONG GAS SMELL OUTSIDE REAR RIGHT SIDE AND NOW MOST RECENTLY UNDER THE HOOD,,, FUEL SENDING UNITS UNDER THE REAR SEAT ARE DRY W/ NO VISIBLE FUEL OR POOLING OF FUEL,,, PROBLEM IS VERY PREVALENT AFTER FILL UP,,, IN FACT I TYPICALLY DON'T TOP OFF THE TANK B/C OF THIS ISSUE,,, VEHICLE DID HAVE WARRANTY WORK FOR DEFECTIVE GAS TANK ISSUES AT APPROX 30,000, I DID NOT NOTICE THE PROBLEM THEN BUT THERE WAS A TROUBLE LIGHT ON THE DASH AND THE DEALER SAID THE PROBLEM WAS FUEL RELATED,,, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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