Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10496887February 8, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E400 HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, SHE DEPRESSED THE BRAKE PEDAL BUT THE BRAKES DID NOT RESPOND. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL IN ORDER TO COME TO A STOP. THE FAILURE OCCURRED FIVE DIFFERENT TIMES. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE BRAKE SENSOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496708February 7, 2013
FUEL/PROPULSION SYSTEM
WE HAVE SMELLED A GASOLINE SMELL IN OUR GARAGE FOR A COUPLE OF YEARS AND NEVER CONSIDERED IT WAS THE MERCEDES. WE ALSO KEEP SMALL GASOLINE TOOLS IN THE GARAGE AND A HARLEY DAVIDSON MOTORCYCLE. WE FILLED THE TANK ON JANUARY 21, 2013 AND THE NEXT MORNING THE SMELL WAS SO BAD WE NEED TO AIR OUT THE GARAGE. RESEARCH ON THE INTERNET REVEALED IT WAS THE MERCEDES. WE TOOK IT TO THE DEALER AND THE LEAK WAS FROM THE FUEL SENDING UNIT IN THE GASOLINE TANK. WE HAD IT REPAIRED AT A COST OF $739.09. MERCEDES HAS NOT OFFERED ANY RELIEF FOR THE COST OF THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496286February 4, 2013
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
SAME SITUATION IDENTIFIED IN PE-12-001. FILLED VEHICLE WITH FUEL AND LEFT SITTING IN DRIVEWAY. THE NEXT DAY, I NOTICED A STRONG FUEL ODOR OUTSIDE OF VEHICLE AND, UPON OPENING THE DRIVER'S DOOR, WAS OVERWHELMED WITH FUEL ODOR. AFTER A QUICK ONLINE SEARCH, I FOUND MULTIPLE REFERENCES TO FUEL FILTER LEAK. I PULLED OUT THE BACK SEAT TO INVESTIGATE AND FOUND THAT THE DRIVER'S SIDE FUEL FILTER ASSEMBLY IS FINE, BUT PASSENGER'S SIDE HAS APPROX 1/2 INCH OF LIQUID FUEL STANDING IN THE FILTER ASSEMBLY. FUEL HAS SOAKED THROUGH THE CARDBOARD/RUBBER COVER AND SOAKED THE INSULATION ABOVE. IT APPEARS THAT THE DRIVER'S SIDE FILTER ASSEMBLY WAS PREVIOUSLY REPLACED (THIS WAS CONFIRMED WITH SERVICE DEPT AT DEALERSHIP. THEY STATE THAT IT WAS REPLACED IN 2008 AS PART OF TSB.), BUT THE PASSENGER'S SIDE, WHICH IS NOW LEAKING, IS OF A DIFFERENT (AND I PRESUME OLDER) DESIGN. I HAVE READ THE RESPONSE FROM HOGAN/LOVELLS DATED 4/19/12 AND WOULD LIKE TO NOTE THAT THE "TIGHT SEAL" DESCRIBED ON PAGE 2 WHICH IS ALLEGEDLY CREATED WHEN THE "ACCESS PORTS" ARE "SECURED BY SIX BOLTS AND [A] GASKET" IS NOT SUFFICIENT TO PREVENT FUEL VAPOR FROM ENTERING THE PASSENGER COMPARTMENT, NOR IS IT SUFFICIENT TO PREVENT LIQUID FUEL FROM SOAKING THROUGH THE GASKET, AND INTO THE INSULATION ON THE UNDERSIDE OF THE REAR SEAT. ONCE THE GASKET AND INSULATION ABOVE IT ARE SATURATED WITH FUEL, THE INTERIOR OF THE CAR IS UNBEARABLE AND PROBABLY A SEVERE FIRE RISK. NHTSA IS WELCOME TO COME OBSERVE THIS IN PERSON ON MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496318February 4, 2013
FUEL/PROPULSION SYSTEM
AFTER FILLING THE CAR WITH GASOLINE AND PARKING IN MY GARAGE THERE WAS A OVERWHELMING ODOR OF GASOLINE AS WELL AS POOLING LIQUID GASOLINE UNDER THE DRIVER SIDE REAR WHEEL. I'VE OWNED THE CAR LESS THAN A WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496384February 4, 2013
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
NHTSA ACTION #PE12001. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496092February 1, 2013
WHEELS
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING SERVICED BY AN AUTHORIZED DEALER. THE TECHNICIAN INFORMED THE CONTACT THAT THE FRONT PASSENGER'S SIDE WHEEL RIM WAS SLIGHTLY BENT. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496094February 1, 2013
TIRES
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ E350 EQUIPPED WITH CONTINENTAL PRO CONTACT TIRES SIZE 245/40/18, DOT NUMBER (HWTPP1H6). THE CONTACT NOTICED THAT THE FRONT PASSENGER'S SIDE TIRE CAUSED DAMAGE TO THE WHEEL RIM. IN ADDITION, THERE WAS A SEVERE VIBRATION WHICH EMITTED FROM THE TIRE WHENEVER DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE DEFECTIVE TIRE WAS BALANCED AND REALIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 31,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495337January 31, 2013
FUEL/PROPULSION SYSTEM
TL THE CONTACT OWNS A 2008 MERCEDES BENZ E63. THE CONTACT STATED THAT HE NOTICED THAT FUEL WAS LEAKING FROM THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495178January 30, 2013
FUEL/PROPULSION SYSTEM
AFTER FILLING CAR THERE IS A STRONG ODOR OF GASOLINE AROUND THE CAR. THE SMELL CONTINUES UNTIL THE TANK IS DOWN TO @3/4 . AFTER REACHING THIS POINT THE SMELL DISSIPATES SOMEWHAT BUT IS STILL DETECTABLE. THE GARAGE REEKS OF FUEL BUT THERE IS NOTHING ON THE FLOOR(YET). THIS PROBLEM STARTED AT @38,000 MILES AND CONTINUES. WE NOW HAVE @44,000 MILES ON THE CAR. WE TRIED CONTACTING MERCEDES USA BUT THEY MERELY TOLD US TO CONTACT A LOCAL DEALERSHIP. THE DEALERSHIP WE CONTACTED AND RELAYED OUR PROBLEM TO (CHANTILLY VIRGINIA)CLAIMED THERE WAS NO KNOWN FUEL SYSTEM/TANK PROBLEM WITH THAT MODEL(2006 E350). THEY WOULD, OF COURSE, LOVE TO CHECK IT OUT. RESEARCH SHOWS THAT THE COMMON FIX FOR THIS PROBLEM(IF IT WORKS)IS AROUND $2,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495286January 30, 2013
FUEL/PROPULSION SYSTEM
FIRST NOTICED WHEN CAR WAS PARKED, ONCE I PULLED INTO THE DRIVEWAY. I GOT OUT AND SMELLED A REALLY STRONG GASOLINE ODOR. IT DOESN'T APPEAR TO BE LEAKING GAS ON THE GROUND. THE GASOLINE ODOR WAS STRONGER WHEN THE GAS TANK WAS FULL. ONCE THE TANK GOT DOWN TO 1/2 - 3/4 FULL THE ODOR WAS LESS PROMINENT. NOW I NEVER FILL MY TANK TO FULL BECAUSE THE SMELL IS OVERWHELMING. THERE AREN'T ANY INDICATOR LIGHTS THAT COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495172January 29, 2013
FUEL/PROPULSION SYSTEM
I HAVE A VERY STRONG FUEL SMELL WHEN I FILL MY GAS TANK PAST 1/2 A TANK. I ALSO NOTICE WHEN I VISIT THE GAS STATION AND ADD FUEL I WILL SOMETIMES GET A STUMBLE AND LOSS OF POWER, ALMOST LIKE THE ENGINE WANTS TO SHUT OFF. IT IS VERY CONCERNING TO ME AS I FEEL THE FUEL SMELL CAN BE DANGEROUS AND POSSIBLY CATCH FIRE. I ALSO THINK THAT THERE MIGHT BE A RELATED CONCERN OF ONCE IN AWHILE THE CAR WILL NOT START, LIKE IF IT IS OUT OF GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494898January 28, 2013
FUEL/PROPULSION SYSTEM
FUEL IS LEAKING FROM TANK AFTER FILLUP ON LEFT SIDE NEAR LEFT REAR TIRE. FIRST NOTICED FUEL GAUGE NOT WORKING WHEN I RAN OUT OF GAS AT 51,000 MILES IN 2011. DEALER TOLD ME GAUGE WAS LOCATED INSIDE TANK AND IT WOULD BE NECESSARY TO REPLACE TANK AT COST OF $2,000 W/O WARRANTY,SO I DID NOT FIX IT; JUST USED ODOMETER. WE HAVE NOTICED GAS FUMES IN GARAGE FOR A LONG TIME, BUT THOUGHT IT WAS FROM THE GAS ENGINES OF YARD TOOLS. AFTER A FILL UP 2 DAYS AGO, WE NOTICED A VERY STRONG ODOR NEXT TO CAR AND INVESTIGATED AND NOTICED SIGNS OF LIQUIDS ON PARTS OF UNDERCARRIAGE OF VEHICLE. DID AN INTERNET SEARCH AND FOUND THIS IS A KNOWN PROBLEM WITH THIS VEHICLE. PRESENT MILEAGE IS 87,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494859January 27, 2013
FUEL/PROPULSION SYSTEM
AFTER FILLING THE GAS TANK OVER 3/4 FULL THERE IS A STRONG FUEL ODOR OUTSIDE THE CAR FROM THE DRIVER REAR WHEEL WELL AREA. THE ODOR IS STRONG ENOUGH THAT THE CAR CANNOT BE PARKED IN A CLOSED GARAGE. THE ODOR PERSISTS UNTIL THE FUEL LEVEL IS BACK BELOW 3/4 FULL. THE ISSUE REPEATS CONSISTENTLY EVERY TIME IT IS FILLED OVER 3/4 FULL SO I AM UNABLE TO EVER FILL THE TANK COMPLETELY. THE SERVICE CAMPAIGN #2008020001 FOR THE FUEL FILTER MODULE WAS PERFORMED AT PARK PLACE MERCEDES IN AUGUST 2008. SHORTLY AFTERWARD I STARTED GETTING SOME BAD FUEL ODOR INSIDE AND OUTSIDE THE CAR SO THE WORK WAS REDONE BE THE DEALER IN SEPTEMBER 2008. THE ISSUE REAPPEARED IN 2012 ABOUT 30K MILES LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494576January 24, 2013
FUEL/PROPULSION SYSTEM
VEHICLE WAS PURCHASED ON 11/04/12 WITH APPROXIMATELY 66,000 MILES ON ODOMETER. SHORTLY THEREAFTER, AFTER PARKING THE VEHICLE IN THE GARAGE OVERNIGHT, A VERY STRONG GASOLINE ODOR WAS PRESENT IN THE GARAGE. (THIS IS THE ONLY CAR PARKED IN THE GARAGE AT MY HOME.) THERE WERE NO OBSERVED FUEL LEAKS COMING FROM THE CAR OR ON THE GARAGE FLOOR. I NOTICED THIS SAME SMELL AROUND 01/14/13. (ODOMETER READING ABOUT 70,000 AT THIS DATE.) AFTER SOME SEARCHING ONLINE, I DETERMINED THAT THERE WERE SEVERAL INCIDENTS OF OWNERS REPORTING FUEL SMELLS ONLY AFTER COMPLETELY FILLING THE GASOLINE TANK. ON BOTH OF MY INCIDENT DATES, I HAD FILLED THE GASOLINE TANK COMPLETELY ON MY TRIP HOME. THIS SMELL IS NOT PRESENT AFTER USING ABOUT 3-4 GALLONS OF FUEL. IT IS ALSO NOT PRESENT IF I ONLY FILL THE TANK TO ABOUT 3/4 OR 4/5 FULL, WHICH IS WHAT I MOST OFTEN DO. WHEN REFUELING, I TYPICALLY REFILL $20 - $40 AT ONE TIME AND DO NOT COMPLETELY FILL MY TANK. I HAVE NOT YET NOTICED ANY FUEL SMELL INSIDE OF MY VEHICLE, ONLY ON THE OUTSIDE AND WITHIN THE GARAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494582January 24, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ E63. THE CONTACT STATED THAT HE BEGAN TO SMELL GASOLINE IN THE CABIN OF HIS VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING AND WAS INSTRUCTED NOT TO ADD FUEL TO ITS CAPACITY. THE CONTACT CONTINUED TO SMELL GASOLINE AND RETURNED THE VEHICLE TO THE DEALER. HE WAS INFORMED THERE WAS A LEAK IN THE TANK AND IT WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494503January 23, 2013
FUEL/PROPULSION SYSTEM
THE CAR HAD A SERIOUSLY STRONG ORDER INSIDE THE CABIN OF GASOLINE EVERY TIME I WOULD FILL UP THE CAR. TO THE POINT OF CAUSING NAUSEA EVERY TIME I DRIVE THE CAR. I HAD TO STOP DRIVING THE CAR FOR A WHILE BECAUSE THE ORDER WAS TOO STRONG INSIDE THE CABIN. I EVENTUALLY TOOK A LOOK UNDER THE REAR SEAT NOTICE THAT BENEATH THE DRIVER SIDE REAR SEAT WAS A FUEL SENDING UNIT WITH A BAD SEAL AND GASOLINE FUMES WOULD POUR RAPIDLY INTO THE CABIN OF THE CAR AND CAUSE A SERIOUS ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493515January 19, 2013
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, ELECTRICAL SYSTEM
I WAS USING THE WARMING SEATS AND HAD PULLED UP TO THE POST OFFICE TO DROP A LETTER IN THE BOX. THE LETTER HAD FALLEN TO THE GROUND. I GOT OUT AND PLACED THE LETTER IN THE BOX. I GOT BACK IN THE CAR AND PULLED UP TO KEEP FROM HOLDING UP TRAFFIC WHILE I HAD REPLACED MY SEAT BELT. A SUV HAD CROSSED MY PATH WHEN I SMELLED SOMETHING BURNING. I ASSUMED IT WAS EXHAUST FROM THE SUV. I WAS ABOUT TO PULL OFF THE PARKING LOT WHEN I NOTICED THICK WHITE SMOKING COMING FROM MY SEAT. I IMMEDIATELY TURNED OFF THE SEAT WARMER. THE SMOKE DISSIPATED AFTERWARDS.I CONTINUED TO DRIVE THE CAR ABOUT 1/2MILE TO THE GROCERY STORE. I GOT OUT AND NOTICED A BURN ON SEAT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10493376January 18, 2013
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
REFERENCE NHTSA ACTION# PE12001 FUEL SMELL STRONGEST IN LEFT REAR SEAT AREA. REMOVED SEAT, OPENED COVER OVER FUEL PUMP AND FOUND FUEL SITTING EXPOSED. REMOVED THE SITTING FUEL, AND DID RESEARCH. FOUND MANY SUCH COMPLAINTS THAT MATCH MY SITUATION. IF I DON'T FILL THE FUEL TANK FOR AN EXTENDED TIME, THE FUEL SMELL DISSIPATES, BUT ANY TIME I FILL THE FUEL TANK, THE NOXIOUS FUEL SMELL RETURNS WITHIN HOURS AND IS OBVIOUS AS SOON AS OPENING THE LEFT REAR DOOR. PREVIOUS OWNER HAD SIMILAR PROBLEM AND HAD FUEL PUMP/SENDER REPLACED APR. 2012 COSTING $1000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493240January 16, 2013
FUEL/PROPULSION SYSTEM, SEATS
BEGINNING AT APPROXIMATELY 60,500 MILES MY 2007 MERCEDES BENZ E350 4MATIC SEDAN DEVELOPED A STRONG GASOLINE ODOR INSIDE THE VEHICLE. THIS SMELL PROGRESSIVELY GOT STRONGER AND UPON INSPECTION AT THE DEALERSHIP IT WAS FOUND THAT THE SENDING UNITS ATTACHED TO THE FUEL TANKS BELOW THE REAR DRIVER'S SIDE AND PASSENGER SIDE SEATS WERE LEAKING FUEL THROUGH A FAULTY SEAL CAUSING THE FUEL TO ABSORB INTO THE SEAT CUSHION. THIS LIKELY CREATED A POTENTIAL FIRE HAZARD INSIDE THE CABIN OF THE VEHICLE, PARTICULARLY IN THE REAR SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493250January 16, 2013
FUEL/PROPULSION SYSTEM
THE CAR WAS FILLED WITH GAS AND WHEN I GOT HOME I COULD SMELL GAS AND I LOOKED AROUND THE CAR AND IT WAS DRIPPING A LOT OF GAS ON THE LEFTSIDE OF REAR WHEEL WELL. ALSO THERE WAS STRONG SMELL OF GAS INSIDE THE CAR. I JUST BOUGHT THIS LESS THAN A MONTH AND I TOOK IT TO THE DEALER FOR REPAIR. THERE HAS BEEN NUMEROUS COMPLAINTS AND THERE IS TSB REGARDING THIS ISSUE. THIS IS A VERY DANGEROUS SITUATION AND THE DEALER IS TELLING ME THAT THEY DON'T KNOW ABOUT THE COMPLAINTS REGARDING THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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