Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10522485June 30, 2013
FUEL SYSTEM, GASOLINE
FUEL SENDER LEAK, GARAGE SMELLS LIKE GAS. PLEASE MAKE MERCEDES FIX THIS. CAR IS A TICKING TIME BOMB, ESPECIALLY WITH THIS HORRIBLE HEAT IN AZ. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522189June 28, 2013
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE
ON HOT DAYS THERE IS A STRONG ODOR OF GAS INSIDE THE CAR. WHICH MAKES THE CAR UNBEARABLE TO DRIVE AND NOT SURE IF IT'S SAFE! OTHER OWNERS OF THE SAME MODEL OF CAR HAVE REPORTED THIS AND CONSIDER IT A SAFETY HAZARD AS WELL. LEAKING FUEL PUMPS HAVE BEEN DIAGNOSED AND INDEPENDENT SHOPS ARE AWARE OF THE ISSUE IN COLORADO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522083June 27, 2013
SEATS
TL* THE CONTACT OWNS A 2007 MERCEDES- BENZ E-350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER'S SEAT CAUGHT FIRE AND A HOLD WAS BURNED IN THE SEAT. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 47,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10522355June 26, 2013
TIRES
2012 MERCEDES BENZ E350. CONSUMER WRITES IN REGARDS TO DEFECTIVE TIRES ON VEHICLE. *SMD THE CONSUMER STATED HIS WIFE EXPERIENCED THREE TIRE FAILURES, TWO AT THE SAME TIME, AND ONE ON A DIFFERENT OCCASION. THE CONSUMERS WIFE NOTICED A CUT IN ONE OF THE TIRES AND A BUBBLE IN ANOTHER, THE DEALER SATED IT WAS COSMETIC. THEY REPLACED THE TIRE, WITH THE BUBBLE. ON MAY 13, 2012, THE TECHNICIAN FOUND A PUNCTURE CLOSE TO THE SIDEWALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521692June 25, 2013
FUEL SYSTEM, GASOLINE
WHEN I FILL UP WITH FUEL I HAVE A FUEL LEAK COMING FROM TOP OF TANK UNDER DRIVERS SIDE BACK SEAT WHERE THE WIRES AND LINES ARE SCREWED INTO TOP OF TANK. I HAVE READ THIS SEEMS TO BE A PROBLEM ON SEVERAL OF THESE CARS AND ASSUME IT IS A FIRE HAZARD ESPECIALLY SINCE THE ELECTRICAL WIRES ARE IN THE POOL OF FUEL ON TOP OF TANK. WHEN FUEL LEVEL GOES DOWN IT STOPS LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522363June 25, 2013
ENGINE AND ENGINE COOLING
MY CHECK ENGINE LIKE CAME ON AND I TOOK THE CAR TO THE DEALERSHIP TO TROUBLE SHOOT THE PROBLEM. I WAS TOLD THAT THE "BALANCE SHAFT GEAR" NEEDED TO BE REPLACED AND THAT IT WOULD COST $5,500 MINIMUM. I HAVE SINCE THEN LEARNED THAT THIS IS A DEFECTIVE PART THAT HAS EFFECTED LITERALLY THOUSANDS OF M272 ENGINES THAT MERCEDES BENZ KNOWINGLY USED EVEN AFTER LEARNING THAT THE METAL COMPONENTS OF THIS VERY IMPORTANT PART OF THE CARS ENGINE WOULD NOT LAST. THE PART TYPICALLY FAILS AFTER THE MANUFACTURER'S WARRANTY AND THEREFORE IS NOT COVERED BY THE DEALERSHIP OR MERCEDES BENZ. A CLASS ACTION SUIT WAS FILED IN 2011 AND THE JUDGE IN THE CASE FAILED TO RULE IN FAVOR OF THE CONSUMER. I HAVE READ WHERE WHEN THIS DEFECTIVE PART FAILS IT CAN CERTAINLY CAUSE A DANGEROUS SITUATION FOR PASSENGERS IN THE AUTOMOBILE. MANY OWNERS HAVE DESCRIBED THE FAILURE OF THIS PART AS FAILING WHILE DRIVING AT HIGHWAY SPEEDS WHEN THE ENGINE AND STEERING ARE SEVERELY AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521750June 25, 2013
FUEL/PROPULSION SYSTEM
ABOUT TWO WEEKS AGO THERE WAS A FAINT SMELL OF GASOLINE INSIDE THE CAR THEN EARLY LAST WEEK ON A SHORT TRIP <2MILES THE SMELL OF FUEL BECAME SO STRONG THAT IS WAS OVERWHELMING AND NAUSEATING AND I HAD TO RETURN HOME. AFTER SOME INTERNET RESEARCH I PULLED THE BACK SEAT AND COVERS AND BOTH FUEL UNITS ON TOP OF THE TANK HAD LARGE PUDDLES OF GASOLINE ON TOP OF THEM. PLEASE HELP GET THIS SAFETY ISSUE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522362June 24, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC, AIR BAGS
I WAS COMING OUT OF THE PARKING GARAGE. I PROCEEDED TO THE ENTRANCE TO GARAGE. THE STREET WAS NARROW FOR TWO CARS TO PASS BY. I MADE A RIGHT TURN FROM THE GARAGE EXIT TO THE NARROW STREET WITH 5 MPH SPEED. THERE WERE TWO CARS ABOUT 25 FEET AWAY ALREADY ON THAT STREET. THOSE TWO CARS WERE WAITING TO MAKE A LEFT OR RIGHT TURN ON MAIN STREET AT THE T JUNCTION. SUDDENLY MY CAR ACCELERATED TO 45 MPH APPROXIMATELY. I APPLIED THE BRAKE BUT THE BRAKE DID NOT EVEN SLOW DOWN THE CAR. WITH THE BRAKE NOT WORKING AND THE CAR ACCELERATING VERY FAST, THE CAR BECAME OUT OF CONTROL. I WAS APPROACHING THE CARS IN FRONT OF ME. IN ORDER TO AVOID HITTING THE CARS IN FRONT OF ME, I STEERED MY CAR TO THE LEFT OF THESE TWO CARS. I WENT FAST BEYOND THESE TWO CARS AND CAME ON THE MAIN ROAD. I NOTICED A CAR WAS COMING CLOSE FROM THE RIGHT SIDE WHICH WOULD HAVE HIT MY CAR. AT THE SAME TIME, I NOTICED THAT ON THE LANE ON LEFT SIDE THERE WAS NO CAR IN CLOSE VICINITY. TO PROTECT OTHER CARS HITTING MY CAR, I STEERED MY CAR TO THE LEFT LANE AND DROVE MY CAR OVER THE CURB. THE CAR WENT OVER THE CURB AND HIT A STREET ELECTRIC POLE. THE CURB AND THE POLE STOPPED THE CAR. THE MIDDLE SECTION OF THE FRONT OF MY CAR HIT THE POLE. THE IMPACT OF SUDDEN STOP DESTROYED THE FRONT MIDDLE PART OF THE CAR AND ALSO SHATTERED THE GLASS WINDSHIELD. THE AIR BAG DID NOT DEPLOY. UPON MY INSISTING, MERCEDES BENZ CHECKED THE CAR FOR SUDDEN ACCELERATION AND BRAKE FAILURE. THEY TOLD US THAT NOTHING WAS MALFUNCTIONING IN MY CAR. I DO NOT TRUST THEM: SO I SEEK YOUR HELP IN THIS INVESTIGATION FOR SUDDEN ACCELERATION AND BRAKE FAILURE AS THEY DID NOT FIND THE CAUSE OF CAR MALFUNCTIONING. I WAS TAKEN TO EMERGENCY FOR TREATMENT IN AN AMBULANCE. I MISSED SEVERAL DAYS FROM OFFICE. I AM STILL PHYSICALLY HURTING ON NECK/SHOULDERS AND CONTINUE TO TAKE PRESCRIPTION PAIN KILLERS; BUT LUCKY TO BE LIVING. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10520598June 19, 2013
FUEL SYSTEM, GASOLINE
FILLED MY GAS TANK WITH FUEL AND SUBSEQUENTLY AFTER FILLING UP AND GETTING BACK INSIDE THE VEHICLE I COULD SMELL A STRONG ODOR OF FUEL INSIDE THE VEHICLE. I TOOK THE VEHICLE TO A FRIENDS HOUSE DOWN THE STREET GOT ON THE INTERNET TO RESEARCH THE PROBLEM AND FOUND OUT THERES AN EXISTING PROBLEM WITH THE TOP OF THE FUEL TANK THAT HAS EXPLAINED THERES A SEAL PROBLEM. I TOOK THE REAR SEAT OUT OF THE VEHICLE TO ACCESS THE AREA ALONG WITH SOME OTHER NUTS AND BOLTS AND FOUND A POOL OF FUEL SITTING ON THE TOP OF THE FUEL TANK. AFTER PUTTING EVERYTHING BACK TOGETHER I NOTICED UNDERNEATH THE VEHICLE IT HAD LEAKED ONTO THE PAVEMENT. I AM VERY CONCERNED THE VEHICLE IS NOT SAFE AND MERCEDES IS AWARE OF THE PROBLEM AND HASNT DONE ANYTHING TO ADDRESS THE SITUATION. YOUR ASSISTANCE IN THIS MATTER IS GREATLY APPRECIATED. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519564June 12, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E350. THE CONTACT STATED THAT AN ODOR OF GASOLINE WAS IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE FUEL SENDING UNIT WAS LEAKING. THE VEHICLE HAD NOT YET BEEN REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519424June 12, 2013
FUEL SYSTEM, GASOLINE
I TOOK OUR CAR TO THE DEALERSHIP FOR REGULAR MAINTENANCE AND STATE INSPECTION. AFTER RECEIVING A PHONE THAT THE GAS TANK HAD LEAKS AND NEEDED TO BE REPLACED FOR $2500 IN ORDER TO PASS STATE INSPECTION I DID SOME RESEARCH AND DISCOVERED THAT THERE ARE OVER 500 COMPLAINTS BEING REPORTED WITH THIS PROBLEM. OBVIOUSLY, A GAS LEAK IS A MAJOR SAFETY ISSUE AND GIVEN THAT IT APPEARS TO BE A COMMON DEFECT WE ARE SURPRISED THAT IT HAS NOT BEEN PUT INTO A RECALL STATUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516005June 10, 2013
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E55. THE CONTACT STATED THAT HE SMELLED GASOLINE INSIDE THE VEHICLE CABIN AFTER REFUELING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WERE FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 52,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516162June 10, 2013
FUEL SYSTEM, GASOLINE
IM WRITING IN REFERENCE TO THE NHTSA ACTION # PE12001. I BOUGHT MY VEHICLE ON THE 23 OF DECEMBER 2012. I CAN HONESTLY SAY I FELL IN LOVE WITH THIS CAR. WITH THAT BEING SAID I HAVE NEVER FILLED THE FUEL TANK OF THIS CAR UNTIL 6-9-2013. THE REASON BEING I HAVE A 1998 FORD F150 THAT I DRIVE AS WELL. I MOSTLY DRIVE THE E55 ON WEEKENDS BUT ITS IN AND AROUND MY NEIGHBORHOOD. MY FATHER JUS CAME BACK FROM THE PHILIPPINES A COUPLE DAYS AGO SO HE NEEDS MY TRUCK TO GET AROUND WHILE HE'S VISITING. SO YESTERDAY I FOUND I NEEDED TO DRIVE THE E55 DAILY WHILE MY FATHER'S IN TOWN SO I FILLED UP THE TANK TO THE CAR. I PUT IN SHELL 91 AND WAITED FOR THE PUMP TO STOP. ONCE STOPPED I REMOVED FUELER AND INSERTED INTO ITS HOLSTER. NOTE I DID NOT TOP OFF FOR I NEVER FELT THE NEED TO IN ANY CAR I HAVE DRIVEN. I PROCEEDED STRAIGHT HOME AND PARKED CAR IN MY GARAGE, CLOSED THE GARAGE DOOR AND WENT IN THE HOUSE. THE E55 WAS IN THERE FOR THE REST OF THE DAY AND NIGHT. AND THEN THIS MORNING AS I WENT INTO GARAGE TO GO TO WORK I WAS JUS TAKEN BACK BY THE FUEL SMELL IN THE ENTIRE GARAGE. SO I OPENED THE GARAGE TO AIR OUT AND CHECKED UNDER THE CAR FOR A PUDDLE OF FUEL BUT FOUND NOTHING. THE SMELL IS MUCH STRONGER NEAR THE REAR OF THE CAR. I DROVE OFF EVEN WITH THE WINDOWS DOWN TO JUS RID THE SMELL AS IT ENTERED THE CABIN AS I STEPPED IN THE CAR TOO. NO PROBLEMS DRIVING TO WORK BUT AS I PARKED IN REVERSE I CAN SMELL FUEL AS THE WIND KICKED IT TOWARDS MY WINDOW. I PARKED AND GOT OUT AND SMELLED AROUND THE BACK AND STILL SMELLED FUEL. SO AS IM WORRIED THROUGHOUT THE DAY AT WORK I WENT INTO MY BENZWORLD FORUM AND FOUND ALOT OF THE SAME COMPLAINTS AS ME ESPECIALLY ON THE W211'S. SO AS I READ ON THE MORE WORRIED I GOT BECAUSE MY KIDS RIDE IN THIS CAR AND I DON'T WANT THEM AROUND IT ANYMORE ESPECIALLY WITH THIS PROBLEM GOIN ON. PLEASE HELP US WITH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519280June 8, 2013
FUEL SYSTEM, GASOLINE
STRONG GASOLINE SMELL INSIDE THE CAR AND MY GARAGE WHEN I FILL UP MY GAS TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515532June 6, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A TURN, THE VEHICLE INCREASED ACCELERATION INDEPENDENTLY. AFTER REPEATED FORCE WAS APPLIED TO THE BRAKE PEDAL, THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TOWED TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 06/26/2013 *LJ UPDATED 7/1/13 UPDATED 7/2/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515380June 5, 2013
FUEL SYSTEM, GASOLINE
I FILLED UP A FULL TANK OF FUEL AND DROVE HOME TO PARK THE CAR IN THE GARAGE. SEVERAL HOURS LATER I NOTICED A STRONG SMELL OF FUEL INSIDE THE CAR. AFTER LOOKING AROUND I NOTICED IT WAS COMING FROM THE BACK. HAVING READ POSTS ON MBWORLD.ORG IN THE PAST I LIFTED UP THE BACK SEAT ONLY TO FIND FRESH FUEL POOLING BY THE PUMP AND SENDING UNIT. I CALLED THE DEALER SHORTLY AFTER WHO TOLD ME I WOULD NEED A NEW TANK, FUEL PUMP AND SENDING UNIT TOTALLY ALMOST $3000. I DON'T HAVE THE MONEY FOR THIS REPAIR AND THERE IS NO RECALL YET SO IF MY CAR BLOWS UP THEN MBUSA WILL BE HELD LIABLE AS THIS IS VERY COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515029June 4, 2013
FUEL SYSTEM, GASOLINE
DRIVERS SIDE FUEL DELIVERY UNIT AS WELL AS PASSENGERS SIDE HAD DEVELOPED FUEL LEAKS INSIDE CABIN OF VEHICLE. THIS ISSUE HAS BEEN ADDRESSED BEFORE BY MERCEDES AND HAS RECURRED. THE PROBLEM OCCURS WHEN THE PLASTIC CRACKS ON THE FUEL SENDING UNITS AND GASOLINE LEAKS INTO THE CABIN OF THE VEHICLE AND EMITS FUMES THAT ARE DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515082June 4, 2013
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2003 MERCEDES E55. THE CONTACT STATED HE NOTICED A STRONG GASOLINE ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS ADVISED THAT THE FUEL PUMP WAS FRACTURED AND WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515130June 4, 2013
FUEL SYSTEM, GASOLINE
OVER THE PAST COUPLE OF DAYS I HAVE EXPERIENCED A CONTINUED OVERWHELMING FUEL ODOR COMING FROM BOTH THE INTERIOR AND EXTERIOR OF THE CAR. UPON FURTHER INSPECTION, FUEL IS POOLING ON TOP OF THE DRIVER'S SIDE FUEL TANK/ SENDING UNIT, LEAKING INTO THE INTERIOR (ENOUGH TO SOAK THE CARPET)! *TR UPDATE 9.23/2013 CW UPDATED 09/30/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514803June 3, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE PANORAMIC SUNROOF EXPLODED OUTWARD. WHEN IT OCCURRED THE SOUND WAS LIKE SOMEONE FIRED A SHOTGUN NEXT TO MY HEAD. I WAS DRIVING NORTHBOUND ON I-25 JUST SOUTH OF DENVER. HAD THE FABRIC SUNSHADE NOT BEEN EXTENDED FORWARD SO IT CONTAINED THE GLASS THE OCCUPANTS IN THE CAR WOULD HAVE BEEN SHOWERED WITH THE SHARP SHARDS, WHICH WERE SO SHARP THE PIECES THAT FLEW BACK ON THE BACK WINDOW AND TRUNK LID LEFT DEEP SCRATCHES ON THOSE SURFACES. NOT SURE HOW MUCH GLASS WAS THROWN UP INTO THE AIR AND IMPACTED TRAFFIC BEHIND THE CAR. THINK ABOUT A MOTORCYCLE RIDER BEING HIT BY THESE FLYING SHARDS OF GLASS. AFTER THE INCIDENT I LOOKED ON LINE AND FOUND THE FOLLOWING LINK, WHICH DETAILS ANOTHER INCIDENT IN 2012 THAT SEEMS TO BE EXACTLY WHAT I EXPERIENCED ON JUNE 1. HTTP://WWW.BENZWORLD.ORG/FORUMS/W251-R-CLASS/1652488-EXPLODING-SUNROOF.HTML<HTTP://WWW.BENZWORLD.ORG/FORUMS/W251-R-CLASS/1652488-EXPLODING-SUNROOF.HTML A REPRESENTATIVE OF THE MERCEDES DEALERSHIP WHERE THE CAR WAS PURCHASED ALSO CONFIRMED OVER THE PHONE THAT THE SAME THING HAD HAPPENED TO THEIR SERVICE MANAGER WHILE DRIVING A CAR WITH A PANORAMIC SUNROOF. THIS IS NOT A SAFE SITUATION WITH THESE CARS AND I HOPE YOU'LL SERIOUSLY LOOK INTO THIS. NOTWITHSTANDING ANY INJURIES THAT MAY OCCUR FROM SUCH AN INCIDENT, THE EXPLOSIVE NATURE OF THIS TYPE OF FAILURE COULD VERY EASILY CAUSE A DRIVER TO PANIC AND/OR BE DISTRACTED ENOUGH TO HAVE AN ACCIDENT IN TRAFFIC. I WON'T FEEL SAFE DRIVING THIS CAR NOW THAT I AM AWARE OF WHAT CAN HAPPEN WITH THIS PANORAMIC SUNROOF OVER MY HEAD. IF YOU'D LIKE TO SEE PHOTOS OF THE DAMAGE, I WOULD BE HAPPY TO E-MAIL THOSE TO YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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