Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10536486August 21, 2013
FUEL SYSTEM, GASOLINE
AFTER FILLING FUEL TANK, NOTICED STRONG FUEL ODOR ON DRIVERS SIDE OF CAR. OPENED FUEL SENDING UNIT ACCESS PANEL UNDER REAR SEAT AND NOTICED FUEL POOLED ON TOP OF THE SENDING UNIT. THE FUEL ODOR DISSIPATES AS FUEL IS CONSUMED. HOWEVER, THE ODOR RETURNS ON EACH FULL TANK FILL. SUMMARY: GASOLINE IS LEAKING FROM THE FUEL TANK UNDER THE REAR SEAT BEHIND THE DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536279August 20, 2013
FUEL SYSTEM, GASOLINE
GAS SMELL/LEAK WHEN TANK IS FULL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536366August 20, 2013
FUEL SYSTEM, GASOLINE
I GOT IN MY CAR YESTERDAY TO DRIVE IT AND THE ODOR OF GASOLINE WAS OVERWHELMING. I TOOK IT TO MY MECHANIC WHO TOLD ME THAT ONE OF THE FUEL PUMPS UNDER MY CAR HAD A FAULTY CONNECTION AND, AS A RESULT, FUMES WERE ESCAPING INTO THE CAR. THE ENTIRE PUMP NEEDS TO BE REPLACED TO THE TUNE OF AT LEAST $800. HE SAID THE ONLY REASON HE KNEW WHAT WAS WRONG, WITHOUT EVEN LOOKING AT THE CAR, WAS BECAUSE ANOTHER CLIENT HAD THE EXACT SAME ISSUE. HE AGREED THAT IT SOUNDS LIKE A DEFECTIVE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536416August 20, 2013
FUEL SYSTEM, GASOLINE
FUEL ODOR NOTED FOR SEVERAL WEEKS SURROUNDING EXTERIOR OF VEHICLE, ESP. ADJACENT TO LEFT REAR WHEEL. NO FUEL PUDDLING NOTED ON GROUND. EVENTUALLY FUEL ODOR WAS NOTED WITHIN INTERIOR OF VEHICLE. REMOVAL OF REAR SEAT BENCH REVEALED FUEL LEAK, WITH FUEL POOLING NOTED AT FUEL PUMP LOCATED IN WELL ON UPPER LEFT SIDE OF PLASTIC SADDLE-STYLE FUEL TANK. BASED ON FUEL-INDUCED DISCOLORATION OF EXTERIOR OF PLASTIC PUMP ASSEMBLY, LEAK HAD BEEN PRESENT FOR SOME TIME. FUEL COULD BE VISUALIZED LEAKING FROM TOP OF DELIVERY PUMP WITH FLUID LEVEL SENSOR, WHEN PUMP WAS ENERGIZED. INSTALLATION OF NEW STYLE PUMP (211 470 41 94) ELIMINATED PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535840August 17, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
THE SAME DAY PLATE LIGHT, TRUNK REMOTE OPENER STOP WORKING DUE TO MELTED BROWN WIRE IN THE TRUNK DEALER DO NOT WANT TO FIX ACTUALLY ASKED FOR 300 TO CHECK THE PROBLEM . A LOTS OF DISCUSSION IS GOING ON THE WEB TO SOLVE BUT I COULD NOT . FUEL SMELL IN THE GARAGE OFTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535667August 15, 2013
FUEL SYSTEM, GASOLINE
STRONG SMELL OF GASOLINE IN AND AROUND CAR AFTER FILLING UP. SMELL REMAINS UNTIL FUEL LEVEL IS CONSUMED BELOW 3/4 OF A TANK. FUEL SPILLS FROM THE CAR WHEN ACCELERATING. WHEN CAR IS FILLED WITH FUEL THE PUMP IS TURNED ON UNTIL IT SHUTS OFF, NEVER TOPPED OFF. CAR WAS ORIGINALLY PURCHASED IN CALIFORNIA WHEN NEW AND IS OPERATED IN COLORADO BETWEEN 5000 AND 10000 FEET IN ELEVATION. CAN NO LONGER PARK THE CAR IN THE GARAGE DUE TO OVERWHELMING FUMES. I AM CONCERNED THIS IS A HEALTH HAZARD AS WELL AS A FIRE DANGER AWAITING A SOURCE OF IGNITION NOT TO MENTION ANY ADDED MAGNITUDE IT MAY CONTRIBUTE IN THE EVENT OF AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535158August 13, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT AFTER REFUELING, HE NOTICED A STRONG GASOLINE FUEL ODOR. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. ON A SECOND OCCASION, THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL TANK SENDING UNIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535174August 13, 2013
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE PARKED HE NOTICED A STRONG GASOLINE SMELL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE FUEL TANK WOULD HAVE TO BE REPLACED BECAUSE THE FUEL PUMP ASSEMBLY WAS LEAKING FUEL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535194August 13, 2013
FUEL SYSTEM, GASOLINE
WE HAVE NOTICED AN EXTREMELY STRONG GASOLINE SMELL. THIS IS WHILE THE VEHICLE IS PARKED AND WHILE IT IS MOVING. THE REPAIR SHOP SAID THE FUEL TANK IS LEAKING AND NEEDS TO BE REPLACED BECAUSE OF A FIRE HAZARD. UPDATED 8/22/13 *CN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534793August 11, 2013
FUEL SYSTEM, GASOLINE
MY 2009 MERCEDES E350 EMITS A VERY STRONG FUEL SMELL ESPECIALLY AFTER REFUELING. I BELIEVE THIS MAY BE RELATED TO YOUR ONGOING INVESTIGATION - PE12001. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534153August 7, 2013
FUEL SYSTEM, GASOLINE
AFTER RETURNING HOME FROM THE FILLING STATION AND PARKING MY E350 MERCEDES IN THE GARAGE, I NOTICED A STRONG FUEL SMELL OUTSIDE THE DRIVER'S SIDE REAR OF THE VEHICLE, AND TO A LESSER EXTENT INSIDE THE CAR. I WAS CERTAIN I HAD NOT SOMEHOW "OVER-FILLED" IT, AND AFTER REPEATED FUELINGS SINCE THEN, I KNOW THAT IS NOT THE CASE. THIS PROBLEM IS OCCURRING WHEN THE TANK IS ABOVE 3/4-FULL. IT PROGRESSIVELY LESSENS AS THE AMOUNT OF FUEL IN THE TANK IS REDUCED. I TOOK THE CAR TO THE MERCEDES DEALER (WHERE I BOUGHT IT NEW) AND THEY ADVISED THAT THE FUEL-SENDING UNIT IS LEAKING. THEY WANTED $659 FOR THE REPAIR WHICH I DECLINED AS I WANTED TO FIRST DO SOME RESEARCH AND POSSIBLY GET ANOTHER QUOTE SINCE THE PRICE WAS ABSURD. I WAS THEN ASTOUNDED TO LEARN THAT THIS IS A VERY COMMON PROBLEM ON THESE EXPENSIVE VEHICLES, WITH NUMEROUS COMPLAINTS DOCUMENTED WITHIN VARIOUS AUTOMOTIVE FORUMS AND FILINGS WITH THE NHTSA. IT IS WRONG THAT A FUNDAMENTAL PART LIKE THIS SHOULD LEAK FUEL. THIS IS NOT A PART THAT SHOULD REQUIRE ANY SERVICE AND IN MOST CIRCUMSTANCES SHOULD BE EXPECTED TO LAST THE LIFE OF THE VEHICLE. THERE ARE MILLIONS OF OTHER VEHICLES OUT THERE WITHOUT SUCH PROBLEMS. SO, CLEARLY MERCEDES DID NOT GET IT RIGHT ON THEIR DESIGN. I AM NOW CONCERNED ABOUT PARKING THE CAR IN MY GARAGE SINCE IT PRESENTS A SAFETY HAZARD DUE TO THE FUMES. I EXPECT THIS PROBLEM WILL ONLY GET WORSE. MERCEDES NEEDS TO STEP-UP AND RETROFIT THESE VEHICLES NOW INSTEAD OF LEAVING IT UP TO THE CONSUMER TO ABSORB THE COST OF THEIR MANUFACTURING MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533355August 3, 2013
EQUIPMENT ADAPTIVE/MOBILITY, FUEL/PROPULSION SYSTEM
I OWN A 2006 MERCEDES E-SERIES WITH 47,000 MILES. I HAVE NOTICED A FUEL SMELL WHEN THE CAR IS IN THE GARAGE AFTER REFILLING THE TANK. THE PROBLEM WAS RECENTLY DIAGNOSED AS A FAULTY FUEL TAN SEAL. THE DEALER HAS INDICATED THIS IS A DANGEROUS CONDITION AND THE CAR SHOULD NOT BE DRIVEN. THE ESTIMATED REPAIR COST IS OVER $600. IN RESEARCHING THIS ON THE INTERNET I FIND THIS IS A COMMON DANGEROUS PROBLEM BUT THERE HAS NOT BEEN A RECALL. I ALSO FIND THAT IN INSTANCES WHERE THE SEAL HAS BEEN REPLACED, THE PROBLEM RECURS A SHORT TIME LATER AND IT IS RELATED TO THE ENTIRE MECHANISM, NOT JUST THE SEAL. I FEEL THIS ISSUE SHOULD BE ADDRESSED BY MERCEDES AND PLAN TO REPORT THIS TO THE NHTSA. PLEASE ADVISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533444August 3, 2013
FUEL SYSTEM, GASOLINE
THERE IS ALWAYS A STRONG ODOR OF GAS OUTSIDE MY 2007 MERCEDES BENZ E350 EACH TIME I FILL THE GAS TANK. I NEVER "TOP OFF" OR OVER-FILL THE GAS TANK. I NEVER SMELL THE GAS ODOR WHILE I AM INSIDE MY CAR WITH THE DOORS CLOSED AND WITH THE WINDOWS UP. I NEVER SEE GAS ON THE GROUND UNDER MY CAR DURING OR AFTER FILLING MY CAR WITH GAS. IT TAKES ABOUT TWO DAYS (ABOUT 100 MILES) FOR THE GAS ODOR TO DISAPPEAR. UNTIL IT DISAPPEARS, THE ODOR IS VERY STRONG WHEN I PARK MY CAR INSIDE MY GARAGE, CAUSING ME TO ALWAYS HAVE TO LEAVE THE GARAGE DOOR UP ABOUT FIVE INCHES AFTER EACH FILL-UP SO THE GAS ODOR CAN ESCAPE THE GARAGE. I AM FILING THIS COMPLAINT BECAUSE I NOW UNDERSTAND THAT I AM NOT ALONE WITH THIS PROBLEM. IT APPEARS THEIR IS SOME KIND OF DESIGN AND/OR MANUFACTURER'S DEFECT IN THE FUEL SYSTEM. THIS IS A SAFETY HAZARD. IT DESERVES AN INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533451August 3, 2013
FUEL SYSTEM, GASOLINE
STRONG SMELL OF GAS INSIDE THE CABIN OF THE CAR WHILE IDLING. MY WIFE AND I PICKED UP OUR CHILDREN FROM THE BABY SITTER'S RESIDENCE. I LEFT THE CAR IDLING IN THE DRIVEWAY OF HER RESIDENCE. UPON RETURNING TO THE VEHICLE, WE NOTICED A STRONG SMELL OF GAS INSIDE OF THE CABIN OF THE CAR, ESPECIALLY IN THE BACK SEAT. AFTER REMOVING THE BACK SEAT, I REMOVED THE COVERS FOR THE FUEL SENDING UNITS AND NOTICED THAT THERE WAS A POOL OF GASOLINE COVERING THE OUTSIDE OF THE FUEL SENDING UNIT. AFTER DOING RESEARCH ON THE TOPIC, I CAME ACROSS AT LEAST 80 DOCUMENTED CASES OF THE SAME OR SIMILAR ISSUES FILED UNDER EA13003. I WOULD LIKE TO ADD MY VEHICLE TO THIS COMPLAINT IN HOPES OF GARNERING ACTION ON THE PART OF MBUSA TO REMEDY THE PROBLEM. THE CDC RECOGNIZES THE DANGERS ESPECIALLY IN CHILDREN TO PROLONGED EXPOSURE TO GAS FUMES. HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532976July 31, 2013
FUEL SYSTEM, GASOLINE
VEHICLE AT 80,000 HAS FUEL SMELLS IN AND OUT OF THE PASSENGER COMPARTMENT. HAD TO REPLACE THE FUEL TANK TO REMEDY THE SITUATION. OVER $2,000 REPAIR. FOUND OUT FROM THE SERVICE MANAGER AT MERCEDES BENZ THAT IT IS A FACTORY DEFECT. NOT GOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532293July 29, 2013
FUEL SYSTEM, GASOLINE
IF I FILL THE TANK FULL OF FUEL (NOT OVERFILLING), FUEL LEAKS FROM FUEL TANK, POOLS ON TOP OF TANK BY THE FUEL PUMPS UNDER THE REAR PASSENGER SEATS AND THE SMELL OF GAS INSIDE THE CAR IS OVERWHELMING. I WILL NOT TAKE MY CHILDREN IN THE CAR AFTER WITNESSING THESE ISSUES. AFTER CHECKING THE MERCEDES FORUMS, THIS ISSUE IS RAMPANT ON THE E CLASS MODELS, AND DESPITE REPLACEMENT OF NEW PARTS, THE PROBLEM REAPPEARS. I COMPLAINED TO THE MERCEDES DEALERSHIP IN PLANO AND THEY REFUSED TO REPLACE THE DEFECTIVE PARTS EVEN THOUGH THEY ACKNOWLEDGE THIS WAS A KNOWN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532181July 28, 2013
FUEL SYSTEM, GASOLINE
STRONG GAS ODOR INSIDE THE CAR. IT MADE ME DIZZY AND HAD TO OPEN THE WINDOW FULLY. CLOSED THE WINDOW WITH AC ON AT MAXIMUM FAN SPEED WOULD NOT HELP. THE ODOR LASTED FOR 2 WEEKS. I FOUND THE GAS ACCUMULATED ON TOP OF THE TANK AT DRIVER SIDE AFTER I REMOVED THE REAR SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532088July 26, 2013
ENGINE
GOOD DAY! I GOT MY CAR JUNE 2, 2013 WITH 12 MILES ON IT. IF I START MY CAR, THERE IS A 3-4 SECONDS OF KNOCKING SOUND. IT DOES HAPPEN RANDOMLY (WARM OR COLD ENGINE), NOT ALL THE TIME. THE DEALER SAID IT WAS THE INJECTORS. SOME PEOPLE ARE HAVING THERE MY2012/13MERCEDES E350 ENGINE REBUILT (CONNECTING RODS, PISTONS, WRIST PINS), MY ENGINE IS THE NEW DIRECT INJECTION. LI03.10-P-054702 IS THE MERCEDES MEMO OR TSB? IT WOULD BE A LET DOWN KNOWING MY CAR WILL EVENTUALLY HAVE AN ENGINE REBUILD ALSO LOW RESALE VALUE. I THINK THIS IS DEFECT COMPLAINT THOUGH. I NEED YOUR HELP OR IF YOU CAN DIRECT ME TO MAYBE CONSUMER PROTECTION. THANK YOU AND KEEP IN TOUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531762July 25, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT AFTER REFUELING, HE NOTICED A STRONG GASOLINE FUEL ODOR. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531484July 25, 2013
TIRES
2007 MERCEDES BENZ E350. CONSUMER WRITES IN REGARDS TO DEFECTIVE TIRES ON VEHICLE. *SMD THE CONSUMER STATED THE FRONT TIRES WERE REPLACED ON DECEMBER 1, 2011. HE FOUND AN AIR BUBBLE ON ONE OF THE TIRES ON APRIL 16, 2013. THE CONSUMER STATED THE REPAIR SHOP FILED A CLAIM WITH THE MANUFACTURER, BECAUSE THE TIRE WAS STILL UNDER WARRANTY. HOWEVER, THEY DID SO WITHOUT SPECIFYING THE TRUE REASON FOR THE CLAIM, WHICH WAS AN AIR BUBBLE. THE CLAIM WAS NOT FOR WEAR AND TEAR, AS INDICATED ON THE INVOICE. THE CONSUMER IS SEEKING REIMBURSEMENT, DUE TO THE TIRE BEING DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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