Lincoln MKS Complaints

374 consumer complaints on file.

#11541380August 29, 2023
STEERING
Electric steering rack went out, almost crashed due to the effort required once this happened. If anyone else was driving it would not have worked out luckily I was able to two hand gorilla the steering wheel around to prevent an accident. Very unsafe. Was a recall back in 2015 that the dealer says is expired ??? I think NHTSA needs to re-open an investigation into these steering rack failures now that the cars are older and getting more mileage on them
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540657August 24, 2023
STEERING, LANE DEPARTURE: ASSIST
The electric power steering assist system shut down and the lane keep assist warning appeared and the steering wheel immediately became difficult to maneuver to turn left or right. It eventually locked while driving on the highway. I could have gotten in a serious car crash. I checked and there was a recall placed by the manufacturer 6/2/2015 (15S18). However, I was told by the manufacturer customer care representative that my VIN number was not part of the recall (although it met the criteria for the recall).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537862August 11, 2023
STEERING
The contact owns a 2011 Lincoln MKS. The contact stated while driving 45 MPH, the steering wheel became firm. There was no warning light illuminated. The contact pulled over on the side of the road and had the vehicle towed. The vehicle was towed to the dealer and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 15V340000 (Steering). The contact was informed that the recall repair was previously performed on the vehicle. The contact was advised to contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was already repaired under NHTSA Campaign Number: 15V340000 (Steering) and provided no additional assistance. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535415July 31, 2023
STEERING, ENGINE
The contact owns a 2011 Lincoln MKS. The contact stated while making a left turn, the steering wheel seized, and the vehicle stalled. The contact stated no warning light was illuminated. The contact restarted the vehicle and continued driving to her destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530492July 5, 2023
ENGINE, POWER TRAIN
I have noticed a coolant leak that is the result of a faulty water pump design. To make it worse, the rocket scientists at Ford Motor Company buried the water pump internally in the engine. It is a very expensive repair on what should be a component bolted to the exterior of the engine. There are numerous Class Action Lawsuits against FMC for this matter. I think a recall should be issued or compensation for repairs on what is a very expensive endeavor. My wife drives this car. I am going through the repair process. FMC is known to have hidden the problem. Please issue a recall so people are not burdened by a bad corporate decision. Faulty water pumps can cause engine failure resulting in an accident on the public roadway. Cars should have building codes that forbid these stupid designs. Cars should be designed to be easier to repair with modularity. As a government agency, this is in the public interest to make FMC accountable for their faulty design and issue a recall or compensation for repairs related to this faulty part. MK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529736June 30, 2023
ELECTRICAL SYSTEM
Rear back up camera fails. I’ve noticed there is an active recall, on newer Lincoln’s, for this same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527679June 19, 2023
STEERING, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
While driving down the road, my car’s power steering gave out when pulling into the gas station. The information center stated that my power steering system had a failure. It also stated that my lane departure system had a failure when doing research on this problem I found there was a recall for my year and model, but once I reached out to the dealership they told me that my Vin was not covered so I am reaching out to see if there can be another recall put in place for the vehicles that have not been serviced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520008May 2, 2023
STEERING
The contact’s daughter owned a 2014 Lincoln MKS. The contact stated that while her daughter was driving 35 MPH, the vehicle lost power steering functionality. The failure recurred several times and the steering wheel became locked completely. The contact had spoken to the dealer and was informed that the steering gear assembly and the spindle rods connecting end failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 105,707.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517366April 17, 2023
STEERING
Driving car and steering wheel suddenly locks up. Reported to both dealer and Ford motor company. Both refused to fix it. Found same problem with the 2013 model...it was recalled because of this same issue with the steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515650April 5, 2023
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
The control panel that operates the heat/ac, audio controls and also houses the hazard light button has a high failure rate and will do its own thing or fail to operate all together. The volume will randomly max out by itself creating a blaring unbearable loudness and you have to hit the tap/hot the unit for it to stop. The heat /ac will also do whatever it wants randomly. The hazard light button will also not work randomly. I've talked to other MKS owners and this is very common issue to have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515682April 5, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Engine/Coolant Reservoir, Yes you can inspect it. When driving, or stop at a traffic light or just parked, the car will just start smoking and getting hot, the temperature gauge would not show it was getting hot until after it started smoking. The car would stop in the middle of the street or on the freeway. All the Antifreeze would leak out of the Reservoir and be all over the Engine and the ground, when you put Antifreeze in the reservoir the next day, you can drive for a little distant, but it will start doing the same thing all over again. The Cooling Fan would come on and never goes off, it gets louder and louder, it has never done this before. I have taken my car to the Dealer 3 times and they charged me over $4.000 and still couldn't fix it. They told me that they do not know what's wrong with it. The Engine Cooling System / Reservoir should be Recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514599March 30, 2023
ELECTRICAL SYSTEM, ENGINE, SEATS
Ford Port Richey overcharged for diagnosis. Claim on credit report still owe them. Same with Ferman Ford Clearwater overcharged key. Said need two in order to program ECM. Broke two other things. Wiper cord and guitar strings were cracked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514419March 29, 2023
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2012 Lincoln MKS. The contact stated while driving 30 MPH, the vehicle jerked and lost power steering functionality. There was no warning light illuminated. The contact stated that after several minutes the vehicle regained power steering functionality. The vehicle was taken to the dealer and the dealer stated that the lower control arms and bushing needed to be replaced. The vehicle was also taken to an independent mechanic and the mechanic stated that the lower control arms and bushing did not need to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering) and referred the contact to the NHTSA to file a complaint. The failure mileage was 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514029March 27, 2023
SERVICE BRAKES
I heard on the news that there is a recall on the brake hose and I am always putting brake fluid in i just put some in 03/27/2023 but when I put my vin # in nothing comes up for a recall I have a 2012 lincoln mks awd
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513843March 26, 2023
ELECTRICAL SYSTEM
ECM ficum Went to Ford Port Richey, FLpaid $300 for diagnosis. Harassment with bill on credit report. Charge n charge but don't want to repair car. Same with Ferman Ford Clearwater FL there charged $300 just for new key an check everything. Back to Golden Oldies mechanic fixed ac sensor not ficum. Needs coolant sensor leaks out pressure due to ECM. They said it had a year warranty but not electronics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512509March 18, 2023
POWER TRAIN
Craig Briones 7225 Catalina Isle Drive Lake Worth, Florida 33467 Al Packer Lincoln 1530 North Military Trail West Palm Beach, Florida 33409 3-14-2023 Lincoln MKS (VIN# 1LNHL9EK3DG617409) On March 1, 2023 I brought my 2013 Lincoln MKS with 61,350 miles to Al Packer Lincoln. I have been using Al Packer for routine maintenance and repairs for some time. I noticed a lot of oil coming from the PTU of my vehicle. I complained to Brian Bailes (service writer) and Tim Olson (fixed operation director) that this leak should have Been noticed when my engine oil and filter service was done. It should not have been me to identify a known defect. I explained I wanted the PTU diagnosed and if a new one was needed I wanted the latest model With a Drain plug. I further explained that this is a known Defect and I don’t want to put back the same unit just to have it fail again. I ONLY HAVE 61,000 MILES ON MY VEHICLE. A unit was installed by Al Packer Lincoln but no one ever checked if it did in fact have a Drain port and no one ever called me to approve a unit without the drain. Lincoln/Ford now recommended PTU FLUID CHANGE at 20,000 to 30,000 miles. Hence the drain plug. I have a Lincoln extended service warranty. When I arrived at Al Packer Lincoln on March 14th 2023 I requested to see the unit installed onto my vehicle. I was told it was the latest model (AT4Z7251G). There is a DT4Z7251G, This model supposedly has the drain plug, why didn’t I get this one. Upon inspection there was no drain plug. The unit had paint pen markings all over it however NO STAMPED “G” UNIT ON THE INSTALLED UNIT. I REQUESTED THE parts invoice and was never given one. Where is the paper trail from Lincoln? Why would Lincoln install a non serviceable unit when it will just fail again. I was charged an additional $90.00 for Al Packer to inspect axle boots and the rear differential when this should be included in routine maintenance. Not a great way to protect customers from fut
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512524March 18, 2023
STEERING
while driving the power steering would lock , I check and found out that 2913 lincoln mks was recall but my vehicle ID did not match . I call lincoln company and was told nothing could be done for my car,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510621March 7, 2023
STEERING, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
Power steering unavailable total fault at 140,000 miles. Warning came on that power steering assist was not available. Starting at 64000 miles this error would happen and it would clear by restarting the car, or disconnecting the battery for 15 minutes and restarting the car. This time it did not clear, and manual steering without power assist is unsafe and difficult. NHTSA recall 15V340 000 document states ALL 2013 Lincoln MKS but my vin is not coming up in OASIS for Ford/Lincoln recall #15S18. Marina Ford in CA diagnosed this is the steering gear sensor fault same as other vehicles with this recall but my VIN does not qualify. VINS in this range are not sequential and documentation says ALL 2013 Lincoln MKS are affected but my repair is denied due to VIN not being included. Requesting adding my vin to the recall as this is a $3700 repair not covered according to OASIS. Sadly, the gear sensor does is not able to be replaced by itself and the entire gear/steering rack has to be replaced to fix the sensor fault according to Marina Ford (Los Angeles) Service advisor/Manager. Without power steering on this vehicle, some safety features are disabled and car cannot make evasive turns. When the last fault occured I nearly caused an accident as I crossed a double yellow line into oncoming traffic before I could manually correct the position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509650March 1, 2023
POWER TRAIN
PTU power transfer unit failed at 58,478 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508330February 21, 2023
POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Front differential leaking oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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