Lincoln MKS Complaints

374 consumer complaints on file.

#11469158June 14, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
AC BLOWER MOTOR RESISTOR CONTROL MODULE FAULTY CAUSES FAN TO BE STUCK IN ONE SPEED THEN SYSTEM VARIES UP AND DOWN AND VENTS SMOKE. FORWARD WARNING COMES ON FOR NO REASON?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468637June 10, 2022
STRUCTURE, EXTERIOR LIGHTING
The contact owns a 2013 Lincoln MKS. The contact stated that water was leaking into the vehicle. The vehicle was taken to the dealer where it was diagnosed that water was leaking through the sunroof as the drain had not been cleaned. The vehicle was repaired. The contact stated upon starting the vehicle, the front passenger's side headlight failed to illuminate. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the headlight failed due to water damage. The dealer diagnosed that the front passenger's side headlight needed to be replaced; however, the dealer declined to replace the headlight under the warranty. The manufacturer was notified of the failure and informed the contact that the repair was covered under warranty. However, the dealer informed the contact that the vehicle could not be repaired under the warranty. The vehicle was not repaired. The failure mileage was approximately 90,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462540April 28, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
Lincoln customer service has been an ultimate nightmare. Previously spent $2,000 just so the car would stop blasting the heat, blasting the radio, locking and unlocking vehicle. In order to get the car stereo working it’s an additional $4,000. From all my research I’m relieved I’m one of many dealing with this recall Lincoln refuses to take responsibility on screwing loyal customers like me. The car retains water in the bottom of door frames. Front collision doesn’t work and it will sometimes go crazy when I’m near car like locking and unlocking car sporadically. I refuse to allow any children to ride in this car due to its unpredictable behavior like it has a mind of its own. Please help me I have Lincoln take full responsibility for their wrongs to help out customers safety like me and many others. [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460057April 7, 2022
STEERING
The contact owns a 2013 Lincoln MKS. The contact stated that while driving at an undisclosed speed, the power steering assist fault warning message was displayed and the vehicle experienced a loss of power steering assist. The contact restarted the vehicle while attempting to correct the failure however, the failure recurred. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459485April 4, 2022
SUSPENSION
The contact owns a 2015 Lincoln MKS. The contact took the vehicle to the dealer for routine servicing and was informed that the rear suspension toe links were loose and needed to be replaced. The vehicle had not been repaired. The contact learned of a previous recall for the failure. The contact was informed that the VIN was not included. The manufacturer was made aware of the failure. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451435February 10, 2022
STEERING
I was driving down the street when all of a sudden my Lincoln beeps at me. it says “Service Advancetrac” and “Steering Assist Fault”. I lost all steering to my car and it swerved across four lanes of oncoming traffic until I crashed into a curb. This car almost killed me and multiple other people. The car has 79k miles on it. This should not be happening. There is a recall on 2012-2013 MKS models but not a 2014. There is very clearly something wrong with this system across MULTIPLE years. I cannot steer the car manually without straining myself. The electronic power steering has problems across EVERY YEAR. not just 2013!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11443675December 13, 2021
UNKNOWN OR OTHER
Driving and stopped for a red light. The engine stalled and would not restart.I was driving and slowed down for a red light. The engine chugged and stalled. It would not restart. There was a recall on the 2013 model with the exact problem but not for the 2014. This could have ended terribly had I not been slowing down for the light. I was able to swerve into a large mall parking lot and came to a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442685December 4, 2021
UNKNOWN OR OTHER
As I was returning home from a haircut, my 2011 Lincoln MKS shut off as I was attempting to stop at a red light. I was able to get the car to complete stop. I looked at the dash to see if any warning signs, alerts or any gauges we abnormal. When nothing alarmed me I started my vehicle and proceeded when the light turned green approximately 1/2 mile the car stalled again as I was driving at 35 mph. I had a difficult time getting the car to stop as the steering wheel locked and the brake pedal was hard to push in. I eventually was able to get it to a complete stop on the right side of the road, by pushing extra hard on the brake and pulling the steering wheel to the right. Which the driver side of my vehicle still in the path of other vehicles I knew my car wasn’t safe there and could possibly cause an accident. I called my husband who came to the location of the car and raised the hood when he noticed the coolant in the overflow reservoir was empty. We filled the reservoir. We started the vehicle which ran normal and didn’t not illuminate any warning light or raise any gauges. Drove vehicle home which was approximately 3 miles as pulling into my driveway the temperature gauge slowly began rising above normal line. I shut car off immediately got out and raised the hood when I seen smoke emerging from under the hood. The coolant reservoir was completely empty again. My husband pulled the dipstick to check the oil where we observed antifreeze covering the entire length of dipstick. This is impossible to prevent or fix if there are no signs or symptoms given to the driver that there is a problem. We have our vehicle serviced regularly and have all the receipts to prove. Ford need to fix and /or replace these engines. People work hard everyday and depend on there vehicles for there daily lives. It’s not an honest sales when a faulty water pump is placed inside and engine knowing water pumps are a commonly replaced part and that if this water pump fails it would ruin engin
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442613December 3, 2021
TIRES, TIRES:SIDEWALL
Tire size: 255/45 R 19 This is actually about all four of my tires. I bought my tires at a discount tire in Bloomingdale, Il shop on 12/14/19. Had 52,524 documented miles. First my tires kept loosing air. maybe had to fill them one every 2-3 weeks, by 2020, it was every 10 days or so. Since 2021 it was up to 2-4 times a week. Took my car to a different tire shop today (12/3/2021) with 67,116 miles and was told the treads were pretty good but my side walls were coming apart. Was told the tires were dangerous to ride on and have pictures of the cracks on the tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441114November 19, 2021
UNKNOWN OR OTHER
Power Steering Issues. Power steering completely locks up or totally doesn’t work most times. Unable to turn steering wheel. Have been told by several mechanics they have say the same issue with other Models that have been recalled. Some VIN numbers are not being recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440656November 16, 2021
VISIBILITY/WIPER
The HVAC controls are touch sensitive/haptic. They fail with high frequency at low mileage. My vehicle has 70k miles, it started at 65k. They won't allow control of the HVAC system or activation of the front defrost/defog. The touchscreen controls can not over ride the fault which means no driver control. When it faults, the HVAC goes to the highest setting of 85deg F, the blower goes to high and can't be changed which is a defrost/defog safety issue. Sometimes it will stop if you continue pressing "OFF" for 5-10 minutes. It will continue beeping which is distracting and can be indistinguishable from other warning sounds. Also a safety issue. Very common problem on the 2013-up Lincoln MKS & MKT. If parts can be located, it's at least a $1,200 repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440168November 11, 2021
POWER TRAIN
While driving the vehicle at normal speed with my wife and baby, car suddenly made a weird noise and started to smoke, the car lost power. I had to pull over right away , as car was smoking we smelled a propane like smell, and we noticed black grease leaking from the bottom. Soon as I got the car towed home , I looked under and notice the transfer box or PTO was busted with grease pouring out. I looked online and it’s a common issue with these cars. The transfer case is so close to the cat converter that it over heats the grease.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438269October 26, 2021
ELECTRICAL SYSTEM
We just purchased this car and shortly after we were driving home and it just starts beeping and suddenly the heat comes on full blast, no one is touching the controls. This happens quite frequently and once it starts rising there doesnt seem to be a way to stop it. A simple google search shows that this is a well known problem by lincoln and happens a lot, there are a lot of forums and videos all showing the exact same issue. This is a major safety concern as it causes a distraction from the noise and sudden temp change, causes distractions as you frantically hit buttons trying to get it to stop, and could even cause the window to fog up. My dealer said its not covered by any recalls or warranty and wants $1000 to fix it. I called the lincoln help line and they said to report the issue to you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436636October 13, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
while driving on highway power steering assist failure light went on after power steering stopped working. Vehicle has only 60000 miles and both dealer and ford were notified and both said vehicle was not covered by recall after vin was supplied to them.Analysis coeds U 0416 , U 0415 and u 3000 were found and dealer offered to replace steering gear at cost of $4000.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435803October 6, 2021
FUEL/PROPULSION SYSTEM, ENGINE
exhaust manifold leaks gas fumes into the cabin via a/c
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435536October 5, 2021
ENGINE
Sudden loss of power and deceleration. This happens intermittently and sets a code P2111 every time. Can drive for days between incidents and never know when it will happen. Gives no warning just shuts down immediately. This is very dangerous and my wife almost got hit yesterday in traffic due to malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433959September 22, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2013 Lincoln MKS. The contact stated that while driving at low speeds, the "electric power steering assist system, service required" warning message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle while driving at various speeds. The contact had then taken his vehicle to an independent mechanic where the vehicle was diagnosed with a loss of electrical power steering assist and linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The contact then called a dealer and was informed that the vehicle was not included in the recall. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433825September 21, 2021
AIR BAGS
The contact owns a 2011 Lincoln MKS. The contact stated that upon start of vehicle, the air bag warning light illuminated on the instrument panel. The contact had initially called the dealer and was informed that his vehicle was not included in NHTSA Campaign Number: 16V247000 (Air Bags). The contact then called the manufacturer and was provided the same information as the dealer. The manufacturer referred him to NHTSA for further assistance. The vehicle had yet to be repaired. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432258September 9, 2021
STEERING
The contact owns a 2014 Lincoln MKS. The contact stated that while driving at an undisclosed speed, the power steering failed, and the steering wheel was stiff and difficult to turn. The failure almost caused a collision. The vehicle was towed to the dealer and diagnosed that the steering gear, front lower control arm, rear toe link and rear upper control arm were faulty and needed replacement. The vehicle was not repaired and towed back to the contact's residence. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was 81,049.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431161August 31, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2013 Lincoln MKS. The contact stated that while driving, the steering wheel was difficult to turn and had switched to manual mode, and was inoperable. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the power steering sensor needed to be reprogrammed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The contact stated that the failure was like NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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