Lexus HS Complaints

149 consumer complaints on file.

#10978536April 14, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE REAR OF THE VEHICLE FISHTAILED WITHOUT WARNING. THE CONTACT STATED THAT THE ISSUE OCCURRED ON SEVERAL OCCASIONS, ESPECIALLY WHEN IT RAINED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM WAS FRACTURED AND NEEDED AN ALIGNMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS SERVICED PER A RECALL, BUT THE RECALL INFORMATION WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967187March 20, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER INDICATED THAT THE PART WOULD BECOME AVAILABLE IN MID FEBRUARY 2017; HOWEVER, IT WAS UNAVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966176March 15, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958895March 6, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957240February 27, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957456February 27, 2017
SERVICE BRAKES, SUSPENSION
BRAKES: THE CAR IS PRESENTING ISSUES WHEN BRAKING, IN ORDER TO BRAKE IT HAS TO BE PRESSED TOO HARD, AND IT DOES NOT BRAKE IMMEDIATELY IS MORE LIKE GRADUALLY, WHICH MAKES SLOWER THE BRAKE PROCESS, AND VERY DANGEROUS. IT ALSO MAKES A VERY ANNOYING SQUEAKY SOUND. SUSPENSION: THE CAR HAS BEEN ALIGNED 3 TIMES IN LESS THAN A WEEK SINCE I BOUGHT IT 10 DAYS AGO. HOWEVER, IT STILL PULLS TO THE RIGHT WHEN DRIVING. IT'S VERY UNCOMFORTABLE TO BE DRIVING PULLING TO THE LEFT IN ORDER TO KEEP THE WHEELS STRAIGHT. TOYOTA SERVICE SAID THAT THE TIRES ARE IN EXCELLENT CONDITION, AND EVERYTHING IN GENERAL AS WELL. THEY ATTRIBUTED THE ISSUE WITH A RECALL IN THE REAR ARMS. I INVESTIGATED BOTH ISSUES WITH THE BRAKES AND THE REAR ARMS AND IN FACT ARE DUE TO RECALLS. HOW CAN I HAVE LEXUS TAKE CARE OF THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956565February 23, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946137January 18, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939901January 5, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940019January 5, 2017
AIR BAGS, SERVICE BRAKES, STEERING
BRAKE AND STEERING MALFUNCTION. I HAD STOPPED AT A LIGHT ON A CITY STREET WITH NO PROBLEM. WHEN THE LIGHT TURNED GREEN I STARTED OFF AND THERE WAS A VERY SLIGHT CURVE IN THE ROAD. AS I TURNED THE STEERING WHEEL SLIGHTLY TO THE RIGHT, I KEPT GOING TO THE RIGHT. I TRIED TO STEER THE CAR BACK BUT IT CONTINUED TO GO TO THE RIGHT. I HIT THE BRAKES AND I HAD ABSOLUTELY NO BRAKES. THERE WAS A SEMI COMING IN THE RIGHT LANE WHO COULD NOT AVOID HITTING ME. THE IMPACT RESULTED IN ME DOING A 360, JUMPING A CURB AND GOING DOWN INTO A RAVINE. I KEPT HITTING THE BRAKES TRYING TO GET THEM TO ENGAGE AND NOTHING. I SAW A GUARDRAIL COMING UP IN FRONT OF ME AND I TRIED STEERING TO MISS IT BUT I HAD ABSOLUTELY NO CONTROL OF THE CAR. THE STEERING WHEEL WAS TURNING BUT THE TIRES WEREN'T. I HIT THE GUARDRAIL HEAD ON WHICH FINALLY STOPPED THE CAR. A PRIVATE MECHANIC CHECKED THE CAR AND CONFIRMED NO BRAKES OR STEERING, YET THE BRAKE LINE IS IN TACT AND FLUID LEVEL GOOD. THIS HAS TO BE A MECHANICAL/ELECTRONIC MALFUNCTION THAT NEEDS TO BE ADDRESSED. THERE WAS A BRAKE ISSUE NOTED ON THE 2010 LEXUS HS250 BUT NOTHING NOTED ON THE 2011 I COULD HAVE BEEN KILLED OR HURT A LOT WORSE THAN I WAS. WE WANT ANSWERS AS TO WHAT CAUSED THIS PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10939810January 5, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936431December 20, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934972December 13, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930176December 6, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928825November 30, 2016
SUSPENSION
I'VE CONTACTED MY LOCAL LEXUS DEALER - LEXUS OF BIRMINGHAM, AL - TWICE ABOUT MY RECALL FOR REAR SUSPENSION ASSEMBLIES AND HAVE BEEN TOLD THAT THE PART IS ON BACK ORDER. THEY DO NOT GIVE ME ANY INDICATION FOR WHEN THE PART WILL COME IN OR IF IT IS SAFE TO CONTINUE TO DRIVE MY CAR. I DRIVE A LOT AND AM CONCERNED ABOUT MY SAFETY. I HAVE LEFT MESSAGES AND TRIED REPEATEDLY TO GET AN ANSWER AND THEY DO NOT TELL ME ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926457November 16, 2016
SUSPENSION
NHTSA RECALL NO. 16V-596, ISSUED APPROXIMATELY ONE MONTH AGO. THERE IS A NATIONWIDE SHORTAGE OF THE PARTS NEEDED TO CORRECT THE RECALL, AND DEALERS CANNOT TELL ME WHEN THE PARTS WILL BE AVAILABLE. THIS WAS CONFIRMED BY TALKING WITH TWO DEALERS NEAR ME AND THE LEXUS CUSTOMER CARE CENTER. THE RECALL CANNOT BE COMPLETED IN A TIMELY MANNER - THE RECALL APPEARS TO REQUIRE IMMEDIATE ATTENTION AND REPLACEMENT OF BOTH REAR SUSPENSION ARMS. BOTH DEALERS CLAIMED THIS WAS AN "INTERIM" NOTICE, BUT THE RECALL STATES "REMEDY NOTICE" AND RECOMMENDS AN APPOINTMENT ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909634September 26, 2016
FUEL/PROPULSION SYSTEM
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864628May 12, 2016
UNKNOWN OR OTHER
TRANSAXIAL FAILED PER LEXUS WHILE I WAS ON THE HIGHWAY AND THE CAR TURNED OFF IN THE MIDDLE OF THE ROAD SUDDENLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824364February 4, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
THIS IS AN IDENTICAL COMPLAINT TO ANOTHER I SAW HERE. WHILE THE BRAKES ARE APPLIED AND THE VEHICLE GOES OVER A BUMP OR A POTHOLE OR A SLIPPERY SURFACE, THE FOLLOWING HAPPENS: , - BRAKES LOSE ALL OF THEIR GRIP FOR APPROXIMATELY ONE SECOND (I.E. NO LONGER BEING APPLIED) . WHILE THE VEHICLE DOES NOT ACCELERATE FOR THIS BRIEF MOMENT, IT DOES CEASE TO BRAKE, WHICH HAS BEEN VERY DANGEROUS, ESPECIALLY IF ANOTHER VEHICLE IS AHEAD. IT IS VERY PREDICTABLE AT THIS POINT, BUT STILL A SAFETY HAZARD. THIS IS NOT SOMETHING THAT OCCURS SOMETIMES, IT OCCURS EVERY TIME (ESPECIALLY IF THE CAR IS ON A DOWNHILL INCLINE). THIS HAPPENS AT LOWER SPEEDS, LESS THAN 30 OR 35 MPH. THE DATE OF OCCURANCE REFLECTED BELOW IS NOT ACCURRATE, AS THIS HAPPENS SINCE I HAVE HAD THE CAR (2011) DEALER CLAIMS THEY ARE NOT AWARE OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790619November 16, 2015
POWER TRAIN, PARKING BRAKE, AIR BAGS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 LEXUS HS 250 HYBRID. AFTER THE PARK BRAKE BUTTON WAS ENGAGED, THE VEHICLE INDEPENDENTLY ROLLED AWAY. AS A RESULT, THE VEHICLE CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A TOE INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. ON THE SAME DAY,THE CONTACT STATED THAT THE FRONT HEADLIGHT FAILED TO ILLUMINATE INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. UPDATED 12/30/15 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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