Lexus HS Complaints

149 consumer complaints on file.

#10370684December 14, 2010
TIRES
TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID WITH THE ORIGINAL MICHELIN TIRES, LINE SIZE 215/55/R17. THE CONTACT WAS ENTERING A RESIDENTIAL DRIVEWAY AT MINIMAL SPEED WHEN BOTH PASSENGER SIDE TIRES BLEW. THE DEALER WAS CONTACTED WHO ADVISED THE CONTACT TO CALL THE INSURANCE COMPANY OR TRADE THE VEHICLE IN. THE MANUFACTURER OFFERED TO REPLACE THE TIRES BUT THE CONTACT DECLINED. THE FAILURE MILEAGE WAS APPROXIMATELY 110.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366114November 10, 2010
SERVICE BRAKES, HYDRAULIC
THE CAR HAD A RECALL TO CORRECT THE PROBLEM OF BRAKE FAILURE ON UNEVEN, BUMPY PAVEMENT. HAD PROBLEM AT LEAST HALF DOZEN TIMES BEFORE THE RECALL REPAIR WAS MADE. IT DID NOT SOLVE THE PROBLEM. I HAVE HAD THE PROBLEM SEVERAL TIMES SINCE, USUALLY IN MONMOUTH COUNTY, MOST TIMES NEAR MY HOME, BUT LAST TIME IN LONG ISLAND FREEWAY. THE BRAKES DO NOT SLOW DOWN/STOP VEHICLE FOR APPROXIMATELY 1 SECOND, AND THEN START TO WORK. IT IS INTERMITTENT PROBLEM. I HAD LEXUS REP COME TO TEST MY CAR YESTERDAY, NOVEMBER 9, 2010. THEY WERE NOT ABLE TO SIMULATE PROBLEM, BUT HAVE ADVISED THEY HAVE BEEN ABLE TO SIMULATE PROBLEM ON OTHER VEHICLES OF THIS MODEL SINCE THE RECALL REPAIR. THEY ADVISED THAT EVEN IF THEY SIMULATE THE NON-BRAKING, THIS IS CONSIDERED "NORMAL" BASED ON THE LEXUS ENGINEERS. I WANT A CAR THAT BRAKES EVERY TIME. IT IS NOT SAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363442November 1, 2010
AIR BAGS:SIDE/WINDOW
MY WIFE'S CAR WAS HIT ON THE SIDE BY A STOLEN CAR FLEEING SOMETHING. HER FRONT AND LOWER LEG AIR BAG WENT OFF. THE SIDE AIR BAGS DID NOT GO OFF. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10361418October 20, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2010 LEXUS HS250. WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER APPLIED THE BRAKES. THE VEHICLE BEGAN TO BRAKE AS NORMAL BEFORE THE BRAKES FELT TIGHTER AND THE VEHICLE SUDDENLY LOST CONTROL. WHEN THE VEHICLE LOST CONTROL IT BEGAN TO SLIDE AND THEN BEGAN BRAKING AS NORMAL AGAIN. THE FAILURE OCCURRED WHENEVER HEAVY PRESSURE WAS APPLIED TO THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THE VEHICLE WAS FUNCTIONING PROPERLY. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361422October 20, 2010
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2010 LEXUS HS250. THE VEHICLE WAS REPAIRED FOR RECALL 10V285000 (FUEL SYSTEM, GASOLINE: STORAGE). WHEN THE CONTACT RECEIVED THE VEHICLE BACK AND WAS DRIVING APPROXIMATELY 65 MPH, HE HEARD A RATTLE FROM UNDER THE VEHICLE. ONE WEEK LATER, HE COULD NO LONGER HEAR THE RATTLING. HE THEN NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD TO TIGHTEN THE GAS CAP. THE FAILURE CONTINUED WHERE THE DEALER STATED THAT THE GAS CAP STILL WAS NOT TIGHTENED. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360505October 14, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. WHILE THE VEHICLE WAS STOPPED AND THE CONTACT HAD HER FOOT ON THE BRAKE PEDAL, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT APPLIED THE BRAKES WITH EXTREME FORCE TO STOP THE VEHICLE. THE FAILURE OCCURRED FOUR TIMES. WHENEVER IT RAINED, THE VEHICLE SLID WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT AN ENGINEER WOULD INSPECT THE VEHICLE MID-OCTOBER 2010. THE VEHICLE HAD NOT BEEN REPAIRED. THE FIALURE MILEAGE WAS APPROXIMATELY 6,300 AND THE CURRENT MILEAGE WAS 9,316.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356615September 20, 2010
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
MY LEXUS HS250H PERIODICALLY LUNGES FORWARD WHEN I'M AT A COMPLETE STOP. THIS LUNGING OCCURS WHEN THE VEHICLE IS IN DRIVE WHILE USING THE FOOT-BREAK (SUCH AS AT A STOP LIGHT). IT ALSO OCCURS WHEN IN PARK WITH THE EMERGENCY BREAK ON. THE LUNGING HAS ALSO OCCURRED WHEN I'VE STARTED THE VEHICLE AND HAVE SAT IDLE (IN PARK WITH THE EMERGENCY BREAK ON) FOR A FEW MOMENTS BEFORE PUTTING THE CAR IN GEAR. INITIALLY I THOUGHT IT WAS MOVEMENT CAUSED BY THE GAS ENGINE AUTOMATICALLY SHUTTING OFF, BUT HAVE RULED THIS OUT AFTER PAYING CLOSE ATTENTION TO EACH INCIDENT. I HAVE TAKEN THE CAR IN TO THE DEALERSHIP FOR THIS ISSUE. THIS ISSUE HAS BEEN OCCURRING WEEKLY, FOR MONTHS-SOMETIMES THE LUNGE IS MORE FORCEFUL THAN OTHER TIMES. I'M INDICATING TODAY'S DATE AS THE INCIDENT DATE AS THIS IS THE DATE I'VE TAKEN THE VEHICLE IN TO THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342029July 8, 2010
VEHICLE SPEED CONTROL
ON 4 SEPARATE OCCASIONS- 2 TIMES EACH FOR 2 DIFFERENT DRIVERS, OCCURRING ABOUT EVERY 1200 MILES, OUR LEXUS HS250H ACCELERATED DURING A STOPPED OR BRAKING SITUATION. WE BROUGHT IT TO THE DEALER AND CONTACTED LEXUS CUSTOMER SERVICE. THE RESPONSE: [THERE IS NOTHING WRONG AND THE VEHICLE IS OPERATING NORMALLY. YOU ARE EITHER USING THE ACCELERATOR AND BRAKE AT SAME TIME OR JUST EXPERIENCING THE GAS ENGINE STARTING UP WHICH IS GIVING YOU THE SENSATION OF MOVING WHEN YOU ACTUALLY AREN'T MOVING. THIS SENSATION IS NORMAL FOR BOTH PRIUSES AND HS 250 MODELS.] I CAN USUALLY TELL WHEN THE GAS ENGINE FIRES UP AND THE SENSATION IS DEFINITELY DIFFERENT THAN THE SCARY PROBLEM WE ARE HAVING. WHEN ASKED WHAT TO DO IF THIS CAUSES AN ACCIDENT THE RESPONSE WAS: [CONTACT YOUR INSURANCE COMPANY]. CLEARLY LEXUS HAS NO INTENTION OF ADMITTING THAT THERE'S ANYTHING WRONG. NO SALESPERSON INFORMED US THAT THE NORMAL OPERATION OF THE CAR INCLUDES SUDDEN ACCELERATION OR THE "SENSATION" OF IT. TWO INCIDENTS CAUSED MY WIFE TO SLAM ON THE BRAKE IN BUMPER TO BUMPER TRAFFIC TO AVOID HITTING THE CAR`IN FRONT AND ONE INCIDENT CAUSED ME TO HIT AN OBJECT IN MY GARAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341065July 1, 2010
SERVICE BRAKES, ELECTRIC
I HAVE A LEXUS HS250H YEAR 2010. WHEN YOU GO OVER A SERIES OF BUMPS OR RAILROAD TRACKS AT ABOUT 40MPH WHILE HITTING THE BRAKES TO SLOW UP THE BRAKES FAIL. EVEN WITH MY FOOT STILL ON THE BRAKE PEDAL THE BRAKES FAIL AND I HAVE TO RELEASE MY FOOT OFF THE BRAKES ANDPRESS DOWN AGAIN. I HAVE HAD THE CAR BACK AT 1,000 2,500 AND 5,000 AND COMPLAINED ABOUT IT EACH TIME AND WAS TOLD THE FIRST TWO TIMES THAT IT WAS FIXED. WELL THE LAST TIME IN WHEN I TOLD THEM AGAIN ABOUT IT THE DEALER SAID WHEN I WAS LEAVING AND ASKED IF THEY FIXED THE BRAKES HE SAID "IT IS A CHARACTERISTIC OF THE HYBIRD CAR TO HAVE THE BRAKES REACT LIKE THAT". WELL IT IS NOT SAFE LIKE THAT. GET ONE AND TRY GOING FAST OVER A SERIES OF HOLES OR BUMPS OR ROUGH RAILROAD TRACKS AND PUT THE BRAKES ON JUST BEFORE YOU HIT THEM AND THE BRAKES RELEASE EVEN WITH YOUR FOOT STILL ON THE BRAKE PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331152May 19, 2010
SERVICE BRAKES, HYDRAULIC
I WAS DRIVING MY LEXUS HS250 HYBRID ON A HIGHWAY ACCESS ROAD TRAVELING ABOUT 30 MILES PER HOUR WHEN A VEHICLE MOVED IN FRONT OF ME SLAMMED ON THEIR BRAKES. WHEN I FULLY ENGAGED MY BRAKES THE CAR AHEAD OF ME WAS ABOUT 40 YARDS AWAY. WHEN I SLAMMED ON THE BRAKES, THE ABS SYSTEM ACTIVATED AND BEGAN SLOWLY TRYING TO STOP THE VEHICLE. IT DID NOT MATTER HOW HARD I PRESSED THE BRAKE PEDAL THE ABS KEPT A GRADUAL SLOWING. I MISSED THE CAR IN FRONT OF ME BY TWO INCHES. I TOOK MY CAR INTO THE LEXUS DEALER AND THEY RAN A FULL CHECK OF THE ABS AND INDICATED ITS WORKING HOW ITS SUPPOSED TO. THE REPORTED SOFTWARE FIX HAD BEEN ACCOMPLISHED ON MY VEHICLE A FEW MONTHS AGO. I'VE READ A LOT OF INFORMATION SINCE THE INCIDENT REGARDING THE HS250/PRIUS BRAKE PROBLEMS AND THE REPORTED SOFTWARE FIX AND CAN ASSURE YOU THAT DID NOT ADDRESS THE PROBLEM. NO BRAKE SYSTEM SHOULD TAKE THAT LONG TO STOP AT THAT LOW OF SPEED. THE ROAD SURFACE WAS NOT HIGHWAY SMOOTH, BUT IT WAS NOT BUMPY NOR WAS THERE EXCESSIVE MOISTURE ON THE ROAD, WHEY TOYOTA CLAIMS IS A CAUSE. SINCE THE DEALER SERVICE DEPARTMENT COULD NOT DUPLICATE THE PROBLEM I WAS SENT ON MY WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329845May 11, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT WAS DRIVING APPROXIMATELY 1 MPH WHEN HE APPLIED PRESSURE TO THE BRAKE PEDAL, THE VEHICLE BEGAN TO SLIDE. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE AND CONTINUE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. NHTSA CAMPAIGN ID NUMBER 10V039000 (SERVICE BRAKES, AIR: ANTILOCK: CONTROL UNIT/MODULE) RECALL REPAIR WAS PERFORMED ON THE VEHICLE; HOWEVER, THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE REMEDY REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER ON FIVE OCCASIONS FOR THE IDENTICAL FAILURE. THE VEHICLE REMAINED AT THE DEALERSHIP FOR ONE WEEK. THE TECHNICIAN STATED THE FAILURE WAS A MANUFACTURERS DESIGN. THE FAILURE MILEAGE WAS 869.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316961March 5, 2010
SERVICE BRAKES, ELECTRIC
LEXUS HS-250H 2010 MOMENTARY BRAKE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310953February 16, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 LEXUS HS 250. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, WHEN BRAKING WITHOUT A WARNING THE VEHICLE ACCELERATED ON ITS OWN. SHE STEPPED ON THE BRAKES WITH EXTREME PRESSURE AND IT STILL DID NOT STOP. AFTER A WHILE THE BRAKES ENGAGED AND STOPPED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS NO PROBLEM WITH HER VEHICLE AND THAT THEY HAVE NEVER HEARD OF THIS ISSUE. THE ACCELERATION HAS HAPPEN 9 TIMES IN THE NINE WEEKS SINCE SHE PURCHASED THE VEHICLE. THE VEHICLE WAS AT THE DEALER AT THE TIME OF THE COMPLAINT. THE CONTACT STATED SHE WILL NOT DRIVE THE VEHICLE UNTIL IT IS REPAIRED. THE FAILURE MILEAGE WAS 3000 AND THE CURRENT MILEAGE WAS 6500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310586February 15, 2010
SERVICE BRAKES, HYDRAULIC
ENTERING A FREEWAY FROM A DOWNGRADE CLOVERLEAF ENTRANCE RAMP. DEALER USED NEW CAR, 7,000.00 MILES. DRIVING HOME FROM DEALERSHIP AFTER PURCHASE. WEATHER WAS MIXED RAIN AND FREEZING RAIN. I APPLIED THE BRAKES TO COMPLETE THE LAST SEGMENT OF THE CLOCKWISE CLOVERLEAF TURN. BRAKES LOCKED. NO ANTI-LOCK ACTION OCCURRED. CAR SLID INTO THE LEFT CURB AND BOUNCED OFF TO HIT THE RIGHT CURB. TOTAL FRONT END UNDERCARRIAGE DAMAGE. COST TO REPAIR, $14,000.00+. MORE THAN A MONTH TO GET PARTS AND REPAIR AT DEALER PREFERRED REPAIR SHOP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10308142February 9, 2010
SERVICE BRAKES, ELECTRIC
THE VEHICLE WON'T STOP. IT WAS A VERY COLD DAY, IT HAD BEEN SNOWING A BIT AND I WAS AT AN INTERSECTION. THE CAR SEEMED TO KEEP GOING AND THE ABS DID NOT DEPLOY EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307394February 8, 2010
SERVICE BRAKES, ELECTRIC
I HAVE A NEW LEXUS HS HYBRID AND I HAVE SPECIFICALLY NOTED PROBLEMS WITH THE BRAKES WHEN GOING OVER BUMPS, POTHOLES, ETC. THE BRAKES SEEM TO 'SKIP A BEAT', OR 'NOT CATCH' FOR A SECOND AFTER YOU GO OVER A POTHOLE AND I NOTED THIS DIRECTLY TO LEXUS AND IN THE SURVEY FORMS I FILLED OUT FOR THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307403February 8, 2010
UNKNOWN OR OTHER
ON AT LEAST THREE SEPARATE OCCASIONS, MY LEXUS HS 250H HAS HAD A SENSATION OF LOSING ITS BRAKES. EACH OCCURRENCE HAPPENED WHILE SLOWING TO A STOP ON A BUMPY ROAD. AS THE BRAKES ARE APPLIED TO STOP, IF THE CAR HITS A POTHOLE OR BUMP, IT FEELS AS THOUGH I AM ON GLARE ICE WITH NO DECELERATION AT ALL. THE SENSATION LASTS ONLY A MOMENT AND THEN NORMAL BRAKING RESUMES. IT SEEMS TO ONLY HAPPEN AT SLOW SPEEDS ON A BUMPY ROAD. IN EACH CASE IT WAS NOTICEABLE ENOUGH THAT MY ADRENALINE KICKED IN. I HAVE REPORTED THIS TO THE DEALER AND TO LEXUS. NO REPAIRS OR OTHER ACTIONS HAVE BEEN TAKEN YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307246February 7, 2010
UNKNOWN OR OTHER
HELLO, I HAVE A 2010 LEXUS HS250H. THE CAR IS WONDERFUL, BUT SINCE IT HAS RECENTLY STARTED RAINING IN MY AREA, I HAVE HAD SEVERAL EXPERIENCES WHEN MY RIGHT TIRES GO OVER TWO SMALL METAL PLATES IN THE ROAD NEAR MY HOUSE AND I APPLY THE BRAKES AND THE CAR SEEMS TO GO OUT OF CONTROL. IT APPEARS TO SEIZE AND SLIP, AND IT IS VERY FRIGHTENING. AS A RESULT, I HAVE BEEN DRIVING AROUND THE METAL PLATES TO AVOID THEM. HOWEVER, IF I DON'T KNOW THE AREA I CANNOT ALWAYS ANTICIPATE THIS TYPE OF PROBLEM. *TW A SECOND PROBLEM I HAVE HAD WITH THE CAR, IS WHEN I DRIVE THROUGH A POTHOLE IN THE ROAD, IT ALSO APPEARS TO GO OUT OF CONTROL, SURGING AND STOPPING. I CONSIDER THESE TWO SITUATIONS TO BE SAFETY ISSUES, AND I HAVE NEVER EXPERIENCED THEM WITH ANY OTHER CARS I HAVE DRIVEN IN ALMOST 35 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307142February 7, 2010
SERVICE BRAKES, HYDRAULIC
THIS IS TO REPORT A PROBLEM WITH BRAKING SYSTEM IN LEXUS 250H 2010 MODEL CAR. WHEN I DRIVE OVER A BUMP THE CAR LOSES A BRAKING POWER AND IT CAUSES WHAT SEEMS LIKE AN ACCELERATION FORWARD. LUCKILY THERE WERE NOT ANY ACCIDENTS YET AS I KEEP SUFFICIENT DISTANCE, BUT IT COULD LEAD TO SEVERE CONSEQUENCES. *TW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307055February 6, 2010
SERVICE BRAKES, HYDRAULIC
I PURCHASED A NEW 2010 LEXUS HS250H ON OCTOBER 31, 2009. I COMMUTE APPROXIMATELY 20 MILES EACH WAY TO MY OFFICE IN DOWNTOWN DENVER, CO. APPROXIMATELY 2 MONTHS AGO WHILE TRAVELING NORTH ON LINCOLN STREET AND BRAKING HARD TO SLOW FOR A LEFT TURN ONTO COLFAX WITH A GREEN LIGHT, I EXPERIENCED MOMENTARY BRAKE FAILURE AND WENT INTO THE INTERSECTION UNABLE TO SLOW OR STOP. THE STREET IN THE FAR LEFT TURN LANE HAS SEVERAL LARGE BUMPS AND I INITIALLY ATTRIBUTED THE PROBLEM TO THE CAR'S SUSPENSION WHEN I FILLED OUT A SURVEY FOR LEXUS. SINCE THAT EVENT, I HAVE HAD TWO MORE SIMILAR PROBLEMS AT THE SAME INTERSECTION. ON FEBRUARY 5, I REPORTED THE ISSUE TO THE LEXUS DEALERSHIP WHERE I PURCHASED THE CAR AND PROVIDED THEM IMFORMATION SIMILAR TO THE ABOVE DETAILS. THEY ARE LOOKING INTO THE ISSUE AT THIS TIME. I BELIEVE THAT THIS IS SIMILAR TO THE ISSUES REPORTED WITH THE 2010 PRIUS AND SHOULD BE INCLUDED WITH THAT RESEARCH. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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