Lexus HS Complaints

149 consumer complaints on file.

#11348386August 10, 2020
HYBRID PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT STATED THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE BATTERY WAS REPLACED TWICE. THE VEHICLE WAS TAKEN TO LOCAL DEALER LEXUS OF ROSEVILLE LOCATED AT 300 AUTOMALL DR, ROSEVILLE, CA 95661, (916) 472-7400, WHERE IT WAS DIAGNOSED WITH NEEDING TO HAVE THE BATTERY REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 100,000. *DT*DT*JB*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306277January 31, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 LEXUS HS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, BRAKED CEASED. THE CONTACT STATED THAT THE ABS, HYBRID BRAKE ASSEMBLY, TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE IGNITION WAS CYCLED TO THE OFF AND ON POSITION HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO (SEWELL BUICK GMC OF DALLAS 7474 LEMMON AVE, DALLAS, TX 75209 (214) 350-8000) WHERE IT WAS DETERMINED THAT THE BRAKE BOOSTER PUMP FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291846December 29, 2019
ELECTRICAL SYSTEM
MY CAR HAS ONLY 80,000 MILES IS 2010 AND IS TELLING ME TO CHECK THE HYBRID SISTEM THE HYBRID BATTERY IS SUPPOSED TO WORK LONGER MORE MILES I REALLY NEED HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280151November 14, 2019
SERVICE BRAKES, STEERING
ON 8/16/19, I WAS LEAVING FOR WORK, AND WENT TO REVERSE MY VEHICLE OUT OF GARAGE, DOWN INCLINED DRIVEWAY, FOUND OUT THAT THE BRAKES WERE COMPLETELY OUT ACCOMPANIED BY WARNING BEEPING RAPIDLY. THE POWER STEERING ALSO LOCKED UP. I WAS ABLE TO PUSH EMERGENCY BRAKE, WHICH DID STOP THE VEHICLE, I PUT IN CAR IN DRIVE AND WENT FORWARD INTO GARAGE AND PUSHED/LOCKED EMERGENCY BRAKE AGAIN TO STORE VEHICLE IN GARAGE ON FLAT SURFACE. CAR WAS TOWED TO LOCAL TOYOTA (LEXUS CERTIFIED) SERVICE SHOP. DIAGNOSTIC SHOWED THAT ABS MASTER CYLINDER NEEDED REPAIR, ONCE REPAIRED THEY THEN TELL ME THE BOOSTER PUMP ALSO NEEDED REPAIR. A SIMPLE GOOGLE SEARCH REVEALED THAT IN 2013 THESE EXACT PARTS WERE RECALLED ON THIS SAME YEAR/MAKE/MODEL HOWEVER MY VIN WAS EXCLUDED FROM THIS RECALL. IT IS BELIEVED THAT THESE PARTS ARE DEFECTED AND SHOULD HAVE BEEN INCLUDED IN THIS RECALL INITIALLY. IT SIMPLY CANNOT BE A COINCIDENCE THAT THESE PARTS FOR THE 2010 LEXUS 250 H WERE IDENTIFIED AS DEFECTIVE, ALONG WITH 7 OTHER RECALLS FOR MY VIN ALONE. THE PREVIOUS DAY I HAD TAKEN A TRIP 2 HOURS AWAY, AND BACK HOME. HAD I BEEN DRIVING WHEN THIS HAPPENED THE RESULTS COULD HAVE BEEN DEADLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255742September 16, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
BRAKE BOOSTER NOT WORKING A SAFETY ISSUE TOYOTA WILL NOT TAKE RESPONSIBILITY THE SAME THING IS HAPPENING WITH THE PRIUS THEY USE THE SAME SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244570August 17, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
MY BRAKE BOOSTER FAILS WHILE DRIVING AND THERE IS A RECALL FOR OTHER TOYOTAS NOT FOR LEXUS HS250H HAVE TO PAY OUT OF PACKAGE FOR REPAIR. THE REAR LIGHT IS LED AND THEY BURN OUT NO REPLACEMENT FROM LEXUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234340July 24, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HARD BRAKE PEDAL - BRAKE BOOSTER PUMP MAY HAVE BEEN MANUFACTURED IMPROPERLY HARD TO STOP. VEHICLE NOT SAFE TO DRIVE. THERE IS A RECALL FOR SIMILAR TOYOTAS VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208196May 17, 2019
SERVICE BRAKES
2010 LEXUS 250HS BRAKE ACTUATOR. DRIVING ALONG A CITY STREET GOING 55 MPH. SLOWING DOWN TO APPROACH A STOP LIGHT. IMMEDIATELY AFTER DEPRESSING BRAKE PEDAL THE RED BRAKE LIGHT AND ABS LIGHT COMES ON. MY PEDAL GOES STRAIGHT TO THE FLOOR AND I HAVE NO BRAKES AND ALMOST CRASHED MY CAR INTO THE REAR END OF ANOTHER CAR. I HAD TO HIT THE CA SHIFTER INTO B MODE AND FLY INTO THE GRASS TO STOP. THERE WAS A CANAL RIGHT THERE I ALMOST WENT INTO. THIS WAS A RECALL IN 2010 AND VIN SPECIFIC. I HAVE READ A MILLION FORUMS THAT THIS IS A CHRONIC ISSUE WITH THIS CAR. MY CER HAS 81,000 MILES ONLY. LEXUS CORPORATE SAID THEY WILL NOT COVER THE 2,400 PART/LABOR. I THINK THIS IS EXTREMELY DANGEROUS SAFETY ISSUE THAT THIS PART CAN GO OUT WHILE DRIVING. I DRIVE OVER A HIGH BRIDGE TO GET TO WORK. WHAT WOUND THEY HAVE DONE WHEN GETTING A LAW SUIT WHEN I'M BELLY UP IN THE OCEAN IF BY BRAKES WENT OUT ON THE BRIDGE. THIS CAR HAD A "ABS UPDATE" IN 2010 BECAUSE THIS MODEL WAS HAVING ISSUES THEN. THEY CLEARLY DON'T CARE ABOUT OUR LIVES. I WILL NEVER FEEL SAFE DRIVING THIS CAR AGAIN. IF THIS HAPPENS AND I DIE BECAUSE I HAVE TOTAL LOSS OF BRAKES FOR A SECOND TIME WHO'S THE DUMB ONE? ME FOR KEEPING THE CAR OR LEXUS FOR NOT TAKING CARE OF THIS CHRONIC ISSUE?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203399April 24, 2019
ELECTRONIC STABILITY CONTROL (ESC)
WHEN I RUN OVER A BUMP IN THE ROAD OR HIT ANYTHING IN THE STREET, MY CAR GOES INTO A FIT ALMOST HITTING THE OTHER CARS. ITS LIKE AFTER THAT, HE MOVES REALLY FAST FORCING IT TO GO FASTER AND MY FOOT IS NOT EVEN ON THE BREAKS...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196825April 16, 2019
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A COMPLETE LOSS OF MOTIVE POWER A LOT WHEN I RUN OVER A BUMP AND THEN MY CAR ACCELERATE FASTER ALMOST CAUSING ME TO HIT SOMEONE IN THE REAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165056January 8, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
2010 LEXUS HS 250H START MALFUNCTION, ALL LIGHTS FLICKERING THEN NOTHING. ATTEMPTED JUMPING THE 12V BATTERY OFF BUT THAT DID NOT WORK, ATTEMPTED REPLACING KEY FOB BATTERY AND THAT DID NOT WORK. NOW THERE IS NO LIGHTS OR ELECTRICITY THE ONLY LIGHTS THAT FLICKER ARE THE P LIGHT WHICH STROBES SLIGHTLY AND WHEN THE BRAKE IS PLAYED WITH (DEPRESSED AND LET OUT SEVERAL TIMES) I CAN GET THE LIGHT "KEY NOT DETECTED" AND THE "TRIANGLE WITH THE !" TO COME ON. THEN WHEN I HOLD FOB TO THE POWER BUTTON IT WILL SAY, "DEPRESS BRAKE AND PUSH POWER BUTTON TO START CAR" HOWEVER THAT DOES NOT WORK. CAR WAS STATIONARY IN PARK IN GARAGE AND HAD BEEN DRIVEN NOT EVEN 45 MINUTES PRIOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163407December 26, 2018
SERVICE BRAKES
PULLING IN TO A PARKING SPOT, I APPLIED THE BRAKES AND THE BRAKES FAILED CAUSING THE CAR TO DRIVE THROUGH A FENCE, SMALL BUSH AND AN OUTDOOR STAIRCASE. MY SPEED WAS UNDER 10 MILES AN HOUR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11163073December 22, 2018
ELECTRICAL SYSTEM
TAKATA RECALL: I'VE HAD 2 INCIDENTS WHERE ALL FOUR OF MY CAR WINDOWS WERE DOWN. ALSO MY MOONROOF WINDOW WAS OPEN. I ASSUME THEY WENT DOWN BY THEMSELVES. THE CAR WAS PARKED. I'D GO OUT TO MY CAR. MY CAR WAS LOCKED. I ALWAYS LOCK IT AND NOTHING APPEARED TO BE STOLEN OR BROKEN. THE FIRST INCIDENT HAPPENED AROUND THE TIME THERE WAS A RECALL ON THE CAR FOR POTENTIAL HYBRID SYSTEM FAILURE. I DIDN'T KNOW IF IT HAD TO DO SOMETHING WITH THAT BUT I TOOK IT INTO A LEXUS DEALERSHIP TO GET IT FIXED FOR THE RECALL. IT DIDN'T HAPPEN AFTER THAT AGAIN UNTIL DECEMBER OF 2018. SO BOTH TIMES I HAD LOCKED MY CAR, CAME BACK TO MY CAR EVENTUALLY, AND SAW MY WINDOWS WERE DOWN. DIFFERENT HEIGHTS. NOTHING WAS TAKEN OR BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128270September 8, 2018
SUSPENSION
DURING ALIGNMENT, DRIVER'S SIDE REAR TOE ARM WAS BROKEN BY THE SERVICE DEPARTMENT AT LEXUS DEALERSHIP. THEY REPLACED, BUT STATED THERE WAS SEVERE CORROSION WHICH CAUSED THE BOLT TO BECOME SEIZED. THE BOLT HAD TO BE WELDED OFF. I SEE THE 2010 MODELS ARE SHOWING THE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119612August 13, 2018
SERVICE BRAKES
TOOK MY CAR TO THE MECHANIC AND WAS TOLD THAT THERE IS A RECALL ON ABS (REFLASH SOFTWARE) AND BREAK BOOSTER PUMP REPLACEMENT. I HAVE LOST THE HYDRAULIC PRESSURE ON THE BREAKS AND IS A SAFETY ISSUE. DEALER HAS SAME ISSUE WITH OTHER VEHICLES EXCEPT OF MINE. HOW DO I GET MY VIN NUMBER CHECKED AND ADDED TO THE RECALL? PLEASE ASSIST. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119699August 13, 2018
SERVICE BRAKES
ADDING DOCUMENTS PROVIDED BY THE MECHANIC, AND PICTURE ON THE ERROR. LOOKS LIKE THE SAME ISSUE BUT DEALER WILL NOT RECOGNIZE THIS RECALL FOR THE VIN NUMBER. PLEASE ASSIST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112110July 18, 2018
UNKNOWN OR OTHER
THE PASSENGER AND DRIVERS SIDE MIRRORS BOTH FAILED WITHIN A YEAR OF EACH OTHER. BOTH MIRRORS BEGAN TO MOVE EXCESSIVELY WHILE DRIVING, RENDERING THEM USELESS. BOTH MIRRORS ARE CAPABLE OF BEING MANUALLY FOLDED, THE MECHANISM THAT HOLDS THEM FIRM WHILE CAR IS IN MOTION BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098998May 31, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE ABS AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V039000 (SERVICE BRAKES, AIR). THE APPROXIMATE FAILURE MILEAGE WAS 85,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090203April 26, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, SUSPENSION
I PURCHASED A 2010 HS 250H LEXUS IN AUG 8, 2016. I RECENTLY FOUND OUT THAT IT HAS BEEN RECALLED 7 TIMES WITH SERIOUS UNDER THE HOOD ISSUES AND WAS TOLD THE ONLY ONE OUTSTANDING THE ONE I STUMBLED UPON DUE TO RESEARCH. THIS CAR HAS RUINED MY LIFE.IT HAS NEEDED ALL SORT OF REPAIRS SINCE I PURCHASED IT. MOST OF THE TIME IT HAS HAD TO JUST SIT IN THE YARD DUE TO THE FACT THAT I WAS AND STILL IS, AFRAID TO DRIVE IT.. IT STARTED JUST A FEW DAYS AFTER MY DEALER WARRANTY HAD RUN OUT. IT CUTS OFF IN THE MIDDLE OF THE ROAD, LOSING THE ABILITY TO ACCELERATE,ETC. ONE DAY DURING WORK TRAFFIC IT CUT OFF ON ME AND TRAFFIC STAYED BACKED UP FOR MILES BEFORE I COULD CALL AND PAY FOR A TOW TRUCK. IN FACT, NOWADAYS, THAT'S BEEN THE ONLY WAY I CAN GET IT TO AND FROM THE REPAIR SHOP. NOT TO MENTION THE FACT THAT I SOCKED MUCH OF MY SAVINGS INTO THIS CAR BECAUSE I HAD JUST RECENTLY RECEIVED MY TEACHING CERTIFICATION AND EXPECTED TO BE WORKING FULL TIME AND WOULD HAVE NO PROBLEMS. I'VE RECEIVED NUMEROUS OFFERS TO APPLY FOR NUMEROUS TEACHING POSITIONS BUT HAVE NOT BEEN ABLE TO APPLY DUE TO THE LACK OF TRANSPORTATION. I HAVE A LOAN AND INSURANCE THAT HAD TO BE MAINTAINED. I ALSO HAVE A MORTGAGE THAT I EXPECTED TO BE ABLE TO PAY FOR DUE TO MY NEWLY ACQUIRED CERTIFICATION AND OBTAINING A DEPENDABLE FORM OF TRANSPORTATION BECAME A NECCESITY. AT THIS POINT I HAVE HAD TO MOVE IN WITH RELATIVES BECAUSE I CAN NO LONGER AFFORD THE HOUSE AND DUE TO CONTINUOUS CAR REPAIR COST, MAY EVEN BE LOSING THE NON OPERATING 2010 LEXUS HS250H, THAT I HAVE BASICALLY NEVER BEEN ABLE UTILIZE FOR A BETTER LIFE FOR MYSELF. THE LEXUS DEALER WHO NOW HAS THE CAR HAS GIVEN ME A LOANER. I THINK THAT DRIVING THE CAR FOR EIGHT YEARS WITH THIS LAST TWO RECALLS, HAS DESTROYED IT.LIES HAVE BEEN TOLD BECAUSE A RECALL DATED 8/11/2016, 3 DAYS AFTER MY PURCHASE CONTRACT, AND I NEVER RECEIVED ANY NOTICE OF THIS RECALL NON WORK DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089576April 23, 2018
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO LEXUS OF MELBOURNE (6927 BROMLEY DR., MELBOURNE, FL 32940) WHERE IT WAS DIAGNOSED THAT THE HYBRID TRANSAXLE ASSEMBLY FAILED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V619000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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