Lexus HS Complaints

149 consumer complaints on file.

#10805746October 5, 2015
VEHICLE SPEED CONTROL
PETITION FOR A DEFECT INVESTIGATION UNDER 49 U.S.C. 30162 BY INTERESTED PERSON FOR STANDARDS AND ENFORCEMENT (2 CD' S ENCLOSED). *SMD ACCORDING TO THE CONSUMER'S WIFE, THE ACCIDENT WAS CAUSED BY SUDDEN ACCELERATION. AS SHE WAS SLOWLY TURNING RIGHT INTO A PARKING SPOT, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A BRICK BUILDING. THE FORCE OF THE CRASH CAUSED THE AIR BAGS TO DEPLOY. THERE WAS SO MUCH DAMAGE TO THE VEHICLE, IT WAS DECLARED A TOTAL LOSS. ACCORDING TO THE EDR RECORDING, THE LAST FIVE SECONDS BEFORE THE CRASH, IT SHOWED SHE WAS APPLYING LIGHT PRESSURE TO THE GAS PEDAL UP UNTIL THE LAST .8 SECONDS. FOR THE LAST .8 SECONDS THE EDR SHOWED HER FOOT WAS ON THE BRAKE AND THE THROTTLE WAS A T NEARLY MAXIMUM VALUE. DURING THE LAST .8 SECONDS THE VEHICLE WENT FROM 5 MPH TO 9.9 MPH AND THE ENGINE RPM WENT FROM 1200 TO 2800. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10749195August 17, 2015
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
MY ACCIDENT WAS CAUSED BY UNINTENDED ACCELERATION. AS I WAS SLOWLY TURNING RIGHT INTO A PARKING PLACE, THE CAR SUDDENLY ACCELERATED AND CRASHED INTO A BRICK BUILDING. THE FORCE OF THE CRASH CAUSED THE AIR BAGS TO DEPLOY. THERE WAS SO MUCH DAMAGE TO THE CAR THAT IT WAS A TOTAL LOSS. AFTER THE CRASH I OBTAINED THE EVENT DATA RECORDER (EDR) READING FROM A CONTRACTOR HIRED BY TOYOTA. IT SHOWED THAT FOR THE LAST 5 SECONDS BEFORE THE CRASH, I WAS APPLYING VERY LIGHT PRESSURE TO THE GAS PEDAL UP UNTIL THE LAST .8 SECONDS. FOR THE LAST .8 SECONDS THE EDR SHOWS THAT MY FOOT WAS ON THE BREAK AND THE THROTTLE WAS AT NEARLY MAXIMUM VALUE. DURING THE LAST .8 SECONDS THE CAR WENT FROM 5 MPH TO 9.9 MPH AND THE ENGINE RPM WENT FROM 1200 TO 2800. I DID NOT APPLY PRESSURE TO THE GAS PEDAL AT THIS TIME. I WAS APPLYING PRESSURE TO THE BREAK PEDAL. THIS IS A CASE OF UNINTENDED ACCELERATION CAUSED BY FAULTY ELECTRONIC THROTTLE CONTROL (ETC) SOFTWARE. SINCE THE EDR GETS IT DATA FROM THE ETC SOFTWARE AND NOT THE GAS PEDAL ITSELF, IT IS MOST LIKELY THAT THE SOFTWARE WAS A FAULT, AS I WAS NOT APPLYING THE GAS DURING THE LAST SECOND BEFORE THE ACCIDENT. IT WOULD BE IMPOSSIBLE FOR ME TO APPLY FULL PRESSURE TO THE GAS PEDAL WHILE APPLYING THE BREAKS AT THE SAME TIME ON THIS CAR. FIRST OF ALL MY SHOE WIDTH IS SMALLER THAN THE SPACE BETWEEN BREAK AND GAS PEDALS. FURTHERMORE THE BREAK PEDAL IS ABOVE THE GAS PEDAL MAKING IT NEARLY IMPOSSIBLE FOR ANYONE TO APPLY THE BREAKS AND FLOOR THE GAS AT THE SAME TIME. THIS IS A CASE OF FAILED ELECTRONIC CONTROL SOFTWARE, WHICH HAS BEEN IDENTIFIED IN SEVERAL LAWSUITS THAT TOYOTA HAS LOST RECENTLY. IN SPITE OF ALL THESE LOST CASES, A LOST CLASS-ACTION LAWSUIT, AND NUMEROUS DOCUMENTED ACCIDENTS WITH NHTSA, TOYOTA HAS DONE NOTHING TO FIX THE PROBLEM, WHICH IS FAULTY ELECTRONIC THROTTLE CONTROL SOFTWARE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10732241July 6, 2015
SERVICE BRAKES
WHILE THE BRAKES ARE APPLIED AND THE VEHICLE GOES OVER A BUMP OR A POTHOLE OR A SLIPPERY SURFACE, THE FOLLOWING HAPPENS: - VEHICLE SLIPS, - BRAKES LOSE CONTROL (I.E. NO LONGER BEING APPLIED) FOR A FEW SECONDS, - THE VEHICLE ACCELERATES FOR A FEW SECONDS. THE ABOVE CONDITION HAPPENS AT APPROXIMATELY 35 MPH OR HIGHER SPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726781June 23, 2015
VEHICLE SPEED CONTROL
I WAS TURNING TO THE RIGHT INTO A PARKING SLOT. ALL OF THE SUDDEN, THE CAR SHOT FORWARD AND SLAMMED INTO A BRICK BUILDING. THE AIRBAGS DEPLOYED BECAUSE OF THE FORCE OF THE CRASH. PLEASE NOTE THIS IS AN EDITED VERSION OF AN EARLIER REPORT I SENT. THE CHANGE IS IN THE AFFECTED PARTS. THE PART THAT CAUSED THE ACCIDENT WAS A FAULTY ACCELERATOR (PROBABLY THE THROTTLE CONTROL SOFTWARE).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10726415June 21, 2015
AIR BAGS, STRUCTURE:BODY
I WAS SLOWLY TURNING TO THE RIGHT INTO A PARKING SLOT. ALL OF A SUDDEN, THE CAR SHOT FORWARD AND SLAMMED INTO A BRICK BUILDING. THE AIRBAGS DEPLOYED DEPLOYED BECAUSE OF THE FORCE OF THE CRASH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10663122December 9, 2014
SERVICE BRAKES, VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2010 LEXUS 250HS. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES ON AN UNEVEN OR BUMPY ROAD SURFACE, THE BRAKES WOULD MALFUNCTION AND THE VEHICLE WOULD SKID TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE EXTERIOR OF THE WINDSHIELD WOULD BECOME EXCESSIVELY FOGGY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE AIR BLOWERS WERE READJUSTED BUT THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 23,000. UPDATED 01/09/15*LJ UPDATED 2/24/15*CN UPDATED 03/02/15*JB UPDATED 6/3/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650477October 27, 2014
SERVICE BRAKES
THE BRAKES OF THE CAR COMPLETELY STOPPED WORKING WHILE THE CAR WAS BEING DRIVEN. WE HAD JUST PICKED UP THE CAR ON THE PREVIOUS FRIDAY FROM THE DEALERSHIP FOR A RECALL (WHICH WAS THE 2ND TIME IN FOR THE SAME ISSUE). MY WIFE AS ABLE TO FINALLY STOP THE CAR BY STEPPING ONTO THE EMERGENCY BOOT BRAKE. A LITTLE WHILE EARLIER SHE WAS DRIVING ON I-5 DRIVING 60MPH WHICH COULD HAVE BEEN DEADLY. AFTER RESEARCH THERE HAS BEEN MULTIPLE RECALLS FOR TOYOTA/LEXUS FOR BRAKE RELATED ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633339September 15, 2014
VISIBILITY:REARVIEW MIRRORS/DEVICES
THE DRIVER SIDE MIRROR SNAPPED AND COLLAPSED INTO THE CAR WHILE IT WAS IN MOTION AT APPROXIMATELY 35MPH, LEAVING NO VISIBILITY IN BLIND SPOT ON DRIVERS SIDE. HAD TO PULL OVER INTO A RETAIL CENTER AND HAVE THE MIRROR TAPED IN A FIXED POSITION IN ORDER TO DRIVE HOME SAFELY. DEALER ACKNOWLEDGE THIS SAFETY ISSUE AS A KNOWN DEFECT OF THIS MAKE AND MODEL CAR, YET HAS NOT FILED AS A RECALL ITEM AND IS TAKING NO ACTION TO NOTIFY OWNERS OF THIS PROBLEM. DEALER REFUSED TO PAY FOR REPAIRS FOR THIS KNOWN SAFETY HAZARD/DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618533August 4, 2014
EXTERIOR LIGHTING
I CANNOT HEAR THE TURN SIGNAL OF MY LEXUS. I HAVE REASONABLE HEARING AND CAN HEAR THE TURN SIGNAL OF ALL OTHER CARS THAT I CAN DRIVE. LEXUS ENGINEERS HAVE DESIGNED THE TONE OF THE TURN SIGNAL SUCH THAT PEOPLE LIKE ME CANNOT HEAR IT. AS A RESULT, I LEAVE THE TURN SIGNAL ON LONGER THAN NECESSARY. OTHER DRIVERS THEN WILL DISREGARD MY TURN SIGNAL. THIS COULD LEAD TO AN ACCIDENT. MY WIFE CAN HEAR TO TURN SIGNAL SO IT IS PROBABLY WORKING AS DESIGNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593890May 24, 2014
SUSPENSION
I WOULD LIKE TO FILE A COMPLAINT OF RECALL SERVICES PERFORMED BY LONGO LEXUS DEALER IN EL MONTE, CALIFORNIA. THE SERVICE REPRESENTATIVE OF LONGO TOLD ME THAT THE RECALL SERVICES CANNOT BE DONE ON THE SAME DAY DUE TO ?PARTS LIMITED ?NEED MORE THAN TWO HOURS TO PERFORM ?NEED DAYS TO GET THE PARTS AFTER CAR IN ?ADVISE ME TO GET A LOANER CAR AND LEFT THE CAR ON SATURDAY AND PICK UP ON TUESDAY OR SO I CANNOT UNDERSTAND BECAUSE (1) MY ONLINE SERVICES ALREADY GAVE SUFFICIENT TIME; (2) IF PARTS ARE LIMITED; WHY CANNOT ORDER PRIOR THAN THAT, (3) IF LONGO CONFIRMED BY ONLINE RESERVATION; WHY THIS SERVICES CANNOT BE DONE SAMEDAY; (4)WHY I ENDED UP WASTED MY TIME DROVE FROM CHINO HILLS TO EL MONTE (5) IF THIS IS THE CASE, ONLINE SERVICE SHOULD INCLUDE AN ADVISE OF SERVICES TIMING AND WE NEED TO CHOOSE OTHER OPTION OR RESCHEDULE (6) MY APPOINTMENT @11:30 AM TO DEALER?S CLOSING TIME IS MUCH MORE THAN 2 HOURS AND SHALL BE MORE THAN SUFFICIENT TO PERFORM SUCH SERVICES (7) WHY NOT INFORM CUSTOMER UPON OUR SERVICE RESERVATION (8) I FELT THIS IS DEALER?S BUSINESS ORIENTATION, NO RECALL SERVICES ON A BUSY WEEKEND (9) BUSY WEEKEND TIME SHOULD BE USED FOR MORE PROFIT ORIENTED CUSTOMER MAINTENANCE AND REPAIR SERVICES INSTEAD OF LOW OR NO PROFITABLE RECALL OBLIGATION, SO THIS SERVICES CAN ONLY BE DONE AT WEEKDAYS (10) OWNER NEED TO COME BACK AT WEEKDAYS OR LEAVE CAR FOR DEALER TO PERFORM REGULARLY (11) LEXUS SHOULD GRADE DEALERS? SERVICES SCORE FROM RECALL PERFORMANCE AS WELL (12) I FELT I WAS DISCOURAGED NOT TO DO THE RECALL SERVICES (13) DEALER JUST CREATED LOTS OF INCONVENIENCES TO CUSTOMER AND ASKED CUSTOMER TO DO SUCH SERVICES IN WEEKDAYS WORKING HOURS (14) OWNER HAS TO SCARIFY OWNER?S JOB TIME FOR SUCH RECALL SERVICES (15) USING A LOANER CAR IS ALSO A RISK TO OWNER; ESPECIALLY FOR DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582878April 15, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
I HAD PARKED THE CAR IN A GROCERY STORE PARKING SPOT BETWEEN TWO CARS AND HAD MY FOOT ON THE BRAKE. I WAS ABOUT TO SHUT OFF THE IGNITION WHEN THE CAR SUDDENLY MOVED FORWARD. INTUITIVELY, I PRESSED HARDER ON THE BRAKE, BUT THE CAR SPEEDED UP, JUMPED OVER TWO PARKING BARRIERS, TRAVELLED ABOUT 50 FEET AT HIGH SPEED, HIT THE BACK OF ANOTHER CAR, A HONDA ODYSSEY VAN WITH SUFFICIENT FORCE THAT THE HONDA ITSELF JUMPED OVER A PARKING BARRIER AND A CURVE AND HIT A PILLAR IN A BUILDING'S VERANDA. MY CAR THEN STOPPED AND THEN I TURNED OFF THE IGNITION. MY CAR THUS EXPERINCED UNINTENDED ACCELERATION AND, IN SPITE OF JUMPING OVER PARKING BARRIERS AND HITTING ANOTHER CAR WITH SUBSTANTIAL FORCE, THE AIR BAGS WERE NOT DEPLOYED. I HAVE BRUISES FROM THE SEAT BELT TIGHTENING OVER MY BODY AND THE OWNER OF THE HONDA ODYSSEY, WHO WAS ABOUT TO GET IN HIS CAR AND WAS THROWN BACK TO THE GROUND, HAS A FRACTURE IN THE TAIL BONE AREA OF HIS BACK. *TT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10567574March 6, 2014
SERVICE BRAKES
TL-THE CONTACT OWNS A 2010 LEXUS HS250. THE CONTACT STATED THAT WHILE DRIVING DOWN HILL WITH THE BRAKE PEDAL DEPRESSED AND BUMP WAS HIT THAT CAUSED THE BRAKE SYSTEM TO RELEASE AND THE VEHICLE TO SURGE FORWARD THE FAILURE WAS EXPERIENCED SEVERAL TIMES AND THE DEALER HAD PREVIOUSLY REPLACED THE BRAKE SOFTWARE SYSTEM DUE TO THE BRAKE FAILURE HOWEVER THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,200 AND THE CURRENT 141,000. LI *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562907February 4, 2014
EXTERIOR LIGHTING
CONDENSATION SUDDENLY BUILDING UP WITHIN HEADLAMP ASSEMBLY. POSSIBLE CAUSE BY FAULTY GASKETS AROUND HEADLAMP. CONDENSATION CAN BUILD UP AND CAUSE ELECTRICAL FAILURE WITH VEHICLE. SPOKE WITH LEXUS THEY ADMIT THEY HAVE HAD A PROBLEM WITH RX350 BUT WILL NOT ACKNOWLEDGE AN ISSUE WITH HS250H. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546384October 1, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT WAS DRIVING 55 MPH WHEN THE VEHICLE BEGAN TO VEER FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE REMEDY FOR NHTSA CAMPAIGN ID NUMBER: 12V373000 (SUSPENSION) WAS PERFORMED HOWEVER, THE FAILURE LATER RECURRED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION). THE CONTACT ATTEMPTED TO MAKE AN APPOINTMENT WITH A LOCAL DEALER BUT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537753August 28, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V373000 (SUSPENSION). THE CONTACT ATTEMPTED TO MAKE AN APPOINTMENT WITH A LOCAL DEALER AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY ISSUES. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466948July 22, 2012
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I WAS PARALLEL PARKING THE CAR. I PULLED ALONGSIDE THE CURB BEHIND A VOLVO AND STOPPED THE CAR. WITH THE CAR STOPPED AND MY FOOT ON THE BRAKE I MOVED MY RIGHT HAND TO PRESS THE PARK BUTTON AND TO MY SURPRISE THE CAR LEAPED (5 FEET) FORWARD INTO THE VOLVO CAUSING DAMAGE TO MY CAR (HOOD, GRILL, BUMPER AND RIGHT QUARTER PANEL) AND THE VOLVO (REAR END). THE GAS ENGINE WAS NOT RUNNING WHEN I WAS PARKING ONLY THE ELECTRIC ENGINE WAS RUNNING. WE WERE FORTUNATE THAT MY WIFE, SON AND I WERE NOT INJURED. THEY WILL NOT GET BACK IN THIS CAR AGAIN. I BOUGHT THE CAR NEW AND HAVE BEEN DRIVING IT FOR A LITTLE OVER 2 YEARS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10457496May 4, 2012
SERVICE BRAKES, HYDRAULIC
ON JANUARY 27 2012 MY LEXUS TOOK OFF BY ITSELF BRAKES WOULD NOT STOP THE CAR REPORTED TO LEXUS DEALER THEY FOUND NOTHING WRONG ON APRIL 10 2012 WHILE ON VACATION IN FLORIDA IF HAPPENED AGAIN THIS TIME MORE POWER HITTING A BRICK WALL AND DAMAGING THE CAR THAT WE HAD TO SELL IT BECAUSE WE WERE AFRAID TO DRIVE IT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10453308March 28, 2012
SERVICE BRAKES, HYDRAULIC
WHILE APPLYING THE BRAKES, NEARLY 100% OF THE TIME WHEN I HIT A BUMP OF ANY SORT (SMALL, MEDIUM OR LARGE), THERE IS AN APPARENT LOSS OF BREAKING AND THE CAR ACTUALLY LUNGES FORWARD -- FEELS LIKE ACCELERATION -- AND EVEN PRESSING FIRMLY ON THE BREAK DOES NOT SLOW DOWN THE VEHICLE. THIS HAS OCCURRED ON SEVERAL (PROBABLY ABOUT 10) OCCASIONS SINCE I FIRST GOT THIS CAR. FORTUNATELY, IT HAS NEVER RESULTED IN AN ACCIDENT, BUT I HAVE COME EXTREMELY CLOSE A FEW TIMES. I DO NOT FEEL SAFE IN THIS CAR WHEN IT COMES TO BRAKING. I NEVER EXPERIENCED ANYTHING LIKE THIS ON ANY VEHICLE. ESPECIALLY WITH LEXUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450258March 5, 2012
SERVICE BRAKES, HYDRAULIC
WHILE BRAKING THERE IS A SUDDEN LOSS OF BRAKES AND SIMULTANEOUS LURCHING OR LUNGING FORWARD OF THE CAR AS IF IT IS ACCELERATING. IT HAPPENS FOR A SPLIT SECOND BUT IT IS VERY DANGEROUS SINCE SOMETHING CAN BE HIT AND/OR IT CREATES A VERY UNSETTLING AND UNPREDICTABLE REACTION FROM THE DRIVER AND PASSENGERS. IT IS VERY UNUSUAL AND I HAVE NEVER EXPERIENCED ANYTHING LIKE IT. IT HAS HAPPENED MANY TIMES OVER THE LAST TWO YEARS, THE LAST TWO TIMES IN FEB. 2012. IT HAPPENS DURING SLIPPERY CONDITIONS OR WHEN GOING OVER A BUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396968April 20, 2011
TIRES, TIRES:SIDEWALL, EQUIPMENT:OTHER:LABELS
ON OR ABOUT DEC 2ND,2010 TWO PASSENGER SIDE MICHELIN TIRES FACTORY INSTALLED ON A LEXUS HS 250 H BLEW OUT AFTER THE VEHICLE WAS DRIVEN 110 MILES WITHOUT HITTING ANY OBJECT AT A SPEED OD 5-10 MILES /HOUR.THE BRAND :MICHELIN ENERGY MXV S8 IS NOT LISTED ON YOUR WEB SITE.MICHELIN AND LEXUS DENY DEFECTS BUT GOOGLE SITE HAS A LONG LIST OF BLOW OUT OF THIS BRAND OF MICHELIN TIRE(ENERGY MXV4 215/55/R17.MICHELIN AND LEXUS INTERFERED/REJECTED INDEPENDENT EXAMINATION OF THEIR DEFECTIVE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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