Lexus HS Complaints

149 consumer complaints on file.

#11755256August 6, 2026
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, HYBRID PROPULSION SYSTEM
The contact owns a 2010 Lexus HS-250H. The contact stated that while driving 10 MPH, the Hybrid failure message was displayed. A dealer contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the battery needed to be replaced. The battery was replaced, and the vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the warranty had expired. The approximate failure mileage was 119,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735569May 4, 2026
SERVICE BRAKES
Complete loss of hydraulic brake pressure resulting in brake pedal traveling to the floor. Defect: Brake Actuator and Pump Assembly failure Risk: The vehicle has been deemed unsafe to drive by a certified Lexus technician and I was asked to sign a liability waiver to remove vehicle from dealership. Description: While driving my 2010 Lexus HS250h (90,729 miles) I experienced sudden and catastrophic failure of the braking system where the brake pedal traveled completely to the floor, significantly increasing stopping distance. A diagnostic at Lexus dealership confirmed a failed ABS brake actuator and pump assembly. The dealership stated the car is life-threatening unsafe to drive and required a signed liability waiver before I could tow it away. Despite this being a known defect previously addressed in Lexus support program 23LE04, the manufacturer has declined a goodwill repair for this safety critical component.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713019January 23, 2026
SUSPENSION
The rear suspension lateral links (Rear Control Arm No. 1) have failed to remain adjustable because they were permanently encapsulated in epoxy by the dealer during the official Lexus Safety Recall for rear suspension arm corrosion. This component is currently installed on the vehicle and available for inspection upon request. This "locked" state has caused a severe misalignment resulting in premature tire failure, with the current set of tires showing significant inner tread wear and reaching the end of their life far sooner than their expected mileage rating. This creates an immediate hazard of a sudden highway blowout, compromised braking stability, and emergency handling instability that endangers both the occupants and other drivers. Furthermore, the constant lateral drag puts undue stress on other suspension components and reduces fuel efficiency. This problem was first confirmed by an independent service center (Brakes Plus) and subsequently verified by a Lexus dealership technician on January 24, 2026, who acknowledged the parts are non-adjustable due to the manufacturer's recall remedy but refused to replace them under the program. The manufacturer's refusal to replace these locked parts forces the continued operation of an unsafe vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704011December 9, 2025
SERVICE BRAKES
Car has a brake malfunction. There was a recall issued for this model in 2013 for this year and model, yet they only included some VIN#'s in the recall when they know most if not all of these models have the problem. Recall: 13V235000 "Model year 2010 Lexus HS250h vehicles manufactured June 19, 2009, through October 9, 2009. Nitrogen gas from a component of the brake booster pump assembly could leak into the brake fluid." My car was manufactured during this period yet is still not included in the recall list. Lexus is absolutely responsible for a brake booster replacement, yet they refuse to accept responsibility. My car has always had odd braking on slick grounds, it has always skipped and slipped forward needing a larger breaking distance than a normal vehicle. Now my dash is lit up like a christmas tree due to a manufacturing malfunction. More VIN#'s need to be added to this Break recall. Please issue a safety investigation into this matter as more vehicles need to be included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700444November 19, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Pre Collision System light on dash, abs lights, traction lights etc Error Code C1391which requires a Brake Booster pump AND a Brake booster pump kit due to a MALFUNCTION which should be manufacturers responsibility. They launched a customer support program for a very short period (you had to have the error during this short time) and EXCLUDED all HS250h from the Secondary Coverage period by noting expiry if vehicle is over 10years which they were past that at the time of LAUNCHING THE CUSTOMER SUPPORT PROGRAM which is completely unethical and negligent to their customers. I was never notified of this program. This short time frame under the program leaves MOST customers with these vehicles at risk. A safety RECALL should've been done as this is a big safety issue. It is not safe to drive with a bad brake booster because it significantly compromises your vehicle's braking power, making it dangerous. A failing brake booster can cause a vacuum leak, which can lead to the engine stalling when you apply the brakes. Unreliable and worsening problem: The issue is likely to get worse over time, and you could be caught off guard by a complete failure, leaving you with dangerously unreliable brakes. Vehicle has been inspected by Lexus and Toyota, both quoting astronomical fees associated with Brake booster replacement due to malfunction. Lexus Customer Brand Support was of no help, just repeatedly stating that the program expired and that it is up to me if i want to pursue legal action because this needs to be resolved by lexus. There have been class action suits and accidents due to this malfunction and I will pursue legal action as this is complete negligence by Lexus.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685453September 6, 2025
SERVICE BRAKES
there was a safety recall issued for this model for this year for this car. I took the car to someone and they told me there was a recall for this issue so I should take to the dealer. I took to the dealer in Chandler, they told me there was no open recalls. I called the Lexus customer service line, they told me to take the car to the place where they had originally done the recall work, at Bell Lexus. Even though they know this was from a recall they will not perform the work even though this is a known issue and safety recall on this car. this is the same combination as the recall and they will not even consider fixing it. [XXX] [XXX] Toyota Motor Sales, U.S.A., Inc. 19001 South Western Avenue, S207 Torrance, CA 90509-2991 Recall Management Division National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, DC 20590 Re: Toyota Safety Recall 13V-235 – Preliminary Dealer Notification To whom it may concern, Please find attached the Preliminary Dealer Notification Letter for Toyota Safety Recall 13V-235 on the following Toyota and Lexus vehicles:  Certain 2010 Model Year HS250h Vehicles  Certain 2010 Model Year Prius Vehicles If you have any questions regarding this matter, please contact me at [XXX] . Sincerely, Quality Compliance Assistant Manager Attachments:  Lexus 13V-235 (DLD) Dealer Notification (Prelim)  Toyota 13V-235 (D0H) Dealer Notification (Prelim) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670596July 1, 2025
ELECTRICAL SYSTEM
The contact owns a 2010 Lexus HS 250H. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that upon depressing the accelerator pedal a second time, the vehicle jerked while responding sluggishly. The contact stated that the failure also occurred while making a turn. The contact stated that the accelerator pedal was depressed but the vehicle came to a complete stop, nearly causing oncoming traffic to crash into the vehicle. The contact stated upon depressing the accelerator pedal a second time, the vehicle jerked while responding sluggishly. The vehicle was taken to the dealer, where it was diagnosed and determined that the hybrid battery had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643467February 18, 2025
SERVICE BRAKES
ABS Braking System Pump with an abnormal leak of ACC Press. Under recall # DLD for the same ABS Brake Booster Pump failure a Lexus dealer repaired the system under recall notice in 2013. The same issue happened again in 2025 an ABS Brake Booster Pump failure rendering the car unsafe to drive with a defective braking system, an ABS light and Brake light illuminated on the dashboard. The vehicle was taken to a local repair shop which informed me the vehicle was unsafe to drive. I contacted the dealer who stated the repair in 2013 was on warrantied for one year. I then called Lexus corporation under Case # 250212001465 and spoke to several Lexus corporate consumer advocates in their resolution department, who essentially stated Lexus cannot assist with a failed ABS Brake Booster component as it was once repaired and the responsibility to repair the ABS brake system pump falls on me the customer. I informed Lexus this was not a broken headlight, this is a safety issue, an abilty to stop the car braking issue for us and others on the road as the car is unsafe to drive at any speed. Therfore, I request the NTSB assistance to resolve this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641031February 6, 2025
SERVICE BRAKES
Lexus had a recall on certain 2010 HS250H cars for an issue where they have nitrogen gas leaking into brake fluid causing brake failure. My Vin number was not one of recalls however in August of 2023 they sent me a notice stating that if my car has this problem they will repair at no cost to me. Very expensive repair. That notice says they will repair until March 31 2024. It says if certain warning lights are not on , don't take it to get repaired. My car now has this problem and they are saying they won't repair it unless I pay for repair. I have 5 warning lights on and cruise control now won't work as well as they note that brakes could fell causing a collision. I can't afford the repair and I don't agree that they won't repair it. Under the recall there is no time limit and they would repair it today. To me they are verifying that my car was one that should be on recall since it's the same exact issue and they sent me letter verifying that my car was one with problem. Is there anything I can do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640276February 3, 2025
SERVICE BRAKES, ENGINE
The contact owns a 2010 Lexus HS-250h. The contact stated that the check engine warning light was illuminated. The contact stated that while depressing the brake pedal, the brake pump was continuously pumping brake fluid. The vehicle was taken to a certified mechanic who diagnosed that the braking system had malfunctioned, and there was an abnormal leaking of the adaptive cruise control pressure. The contact learned of NHTSA Campaign Number: 13V235000 (Service Brakes) which was related to the failure. The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 222,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562932January 1, 2024
AIR BAGS, ELECTRICAL SYSTEM
Car stops un-expectantly while driving, this caused the car to turn off and not be able to steer, then it turns back on without warning. This results in not being able to control the car. This resulted in being hit by three cars. It looks like Lexus listed a notice, however we did not receive it, and were not aware of the notice. Waring lamps did come on please see pictures.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11562217December 28, 2023
STEERING
A week ago I started hearing a clunking noise in the steering column. It would also clunk near the front left wheel when I turned steering wheel. I was told I need to replace the rack and pinion steering, tie rods, and steering shaft. This is a very expensive repair. My 2010 HS250h only has 98,000 miles. I have never-ever had to replace the rack and pinion steering in any car! (Nor has anyone I know.) I believe this is a serious safety issue, especially since there were no warning lights to alert me of this problem. I am totally shocked that this would happen in a LEXUS! There clearly must be a defect in the car. (Like there was with the brake booster pump that I had to replace a year ago.) Lexus needs to step up, acknowledge the defect, and reimburse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533855July 22, 2023
SERVICE BRAKES
I own a 2010 Lexus HS250H. the problem exists that every warning light associated with the braking, traction, and anti lock system is on. Anti-Lock Braking System (ABS), Traction Control System (TRAC), and Vehicle Stability Control System (VSC) The dealer said it was a faulty Brake de booster and said it was checked in 2010 and was fine. And to fix the system they need to replace the brake de-booster at a charge of $3000. Apparently, it is not fine, and requested them to comply with the recall and change the debooster, and they said no. Are they libel for the recall fix? Running Sequence Number: 96610 Campaign Number: 13V235000 Make: LEXUS Model: HS Year: 2010 and Running Sequence Number: 68016 Campaign Number: 10V039000 Make: LEXUS Model: HS Year: 2010
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532935July 18, 2023
SUSPENSION
SAFETY RECALL GLK REAR LOWER SUSPENSION ARM No.1 CERTAIN 2010 MODEL YEAR HS250h was done previously in 2016 and epoxy was put on the lower control arms rendering the suspension not being able to be aligned by conventional means. The car is now out of alignment in the rear and cannot be adjusted due to the epoxy. Dealership states that once a recall is done it cannot be redone for free and it would be out of pocket. This service can only be done at certified dealership. The car pulls to the right and it swings, sways and drifts into corners and feels very unstable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530215July 3, 2023
SUSPENSION
Taking left turn, heard a loud sound and complete loss of control of vehicle. Currently being inspected by Lexus dealership, although car was initially towed to dealership service center from which is was purchased. They mentioned lower control arm of rear suspension bolt was lost/missing and rear struts were shot and vehicle is unsafe to drive. I then paid for a second tow from dealership to Lexus dealership. No warning lights were lit except after total loss of control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507837February 17, 2023
SERVICE BRAKES
The contact owns a 2010 Lexus HS250 Hybrid. The contact stated while driving approximately 45 MPH in traffic, he depressed the brake pedal for slowing traffic ahead however, the brake pedal became firm and failed to respond as needed. The contact stated he depressed the brake pedal with more force and the vehicle started slowing down but did not stop as needed. The contact felt as if the brake pedal was jammed. The contact stated that the ABS and check brake lights were illuminated. The contact stated that the vehicle failed to stop as needed and only the forward movement of the vehicles in front kept him from crashing into the vehicle. The contact had the vehicle towed to an independent mechanic where it was diagnosed and determined that the brake booster needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact and the independent mechanic researched online and related the failure to NHTSA Campaign Number: 13V235000 (Service Brakes). The failure mileage was approximately 193,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507119February 13, 2023
POWER TRAIN
Same transmission issue that was recalled is having same issues. Recall was not resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505865February 6, 2023
SERVICE BRAKES
I have a 2010 HS 250h with 90,000 miles. Out of the blue, the brake actuator started activating every 10 seconds (and even runs for a while once car is shut off) and there is a noise coming from brake pedal area when depressed. Lexus had previously recalled some 2010 HS 250 cars for brake booster pump issues. My VIN was not part of the recall; I dreaded this day would come. Toyota/Lexus is well aware of the brake booster pump issues in their hybrids. Dealer confirmed the issue and now it will cost me $3500 to have a problem fixed that Lexus should have handled a long time ago. I've contacted Lexus corporate and they will not fix the car. I hope the NHTSA will look into all the complaints about this issue and 2010 HS 250h cars. Lexus needs to step up and issue another recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501501January 12, 2023
SERVICE BRAKES
The contact owns a 2010 Lexus HS250 Hybrid. The contact stated while her daughter was driving at an undisclosed speed, the brake pedal was depressed but felt stiff and the vehicle failed to respond. There was no warning light illuminated. The contact's daughter swerved between vehicles to prevent a crash. The contact's daughter continuously depressed the brake pedal until the vehicle responded. The contact's daughter veered to the side of the road. The vehicle was towed to an independent mechanic who informed the contact that the brake booster pump had failed. The vehicle was then towed to the dealer, where it was diagnosed that the brake booster pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was informed that the VIN was not included in NHTSA Campaign Number: 13V235000 (Service Brakes). The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490745October 25, 2022
SERVICE BRAKES
The contact owns a 2010 Lexus HS 250 HYBRID. The contact stated that while driving approximately 20 MPH and attempting to apply the brake, the brake pedal went to the floor and failed to stop the vehicle. The vehicle began to swerve and displayed a tugging with the steering wheel. The contact was able to turn into a grassy area to the right where the vehicle eventually stopped. The brake master warning light, brake warning light, electronic brake control, ABS, and traction control warning lights are illuminated. The vehicle had begun making a humming then grinding noise. The failure reoccurred intermittently while driving at various speeds and more consistently. The contact learned that the failure was an indication that the actuator had failed. The contact had not taken the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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